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Rated 4 out of 5 by 889 reviewers.
Rated 5 out of 5 by Gorgeous room and comfortable bed We stayed at the Sheraton Boston during a very busy weekend. The staff were polite and prompt, and the room was excellent. My criticism is that the Breakfast cafe was prohibitively expensive, and I would have liked to have decaffeinated coffee and tea options in the room. These are minor criticisms, though. The experience overall was very good. April 25, 2016
Rated 1 out of 5 by Concerning Room Conditions I frequently stay at this hotel when I travel for work, however, last week was the worst experience yet. My first room (2214) was infested with ants (on the bedside table, bed and wall)- I had to call housekeeping to switch rooms. The second room was clearly a room where someone had been smoking cigarettes. The stench was thick and migraine-triggering. I had to switch rooms late at night and I thought I might be crazy to complain about the room they switched me to, until I realized that not only did the room smell, but the smoke detector was covered by a piece of plastic. This was clearly from a previous guest who was trying to mask the smell, but it was concerning to see that this was not identified by housekeeping and it is a serious safety issue. I have a picture of this as well and I complained at the front desk on my way out, though I have not been reached out to for further detail. April 20, 2016
Rated 4 out of 5 by The best stay I ever had This hotel was fantastic. Any trouble we had, it was met with and dealt with calmly and helpfully. The staff was over exemplary and the room itself was fantastic, March 30, 2016
Rated 2 out of 5 by Poor staffing Worst aspect of this hotel is that the Bell desk is very poorly staffed. We almost missed our flights waiting to get our luggage. I will be avoiding this hotel in the future. Other items: Comforter on bed was way too hot - the alternative is the sheet which is too cold. March 27, 2016
Rated 1 out of 5 by Stressful stay I got locked out of my room (my key card got 'accidentally' deactivated) and had to wait half an hour for security to let me in which made me miss a reservation. Parking is astronomical. Wifi costs $10 a day. My toilet didn't work. There was no fridge or microwave. My curtain didn't go all the way to the wall leaving a 4inch gap of light that came streaming across my pillow. When I tried to get these issues fixed, their answer was to blame the very nice housekeeping lady instead. At least the place was clean and the bed was comfortable. March 18, 2016
Rated 5 out of 5 by Great stay I really like the ease of being at this hotel. So much at your fingertips. March 17, 2016
Rated 2 out of 5 by staff was no help at all When we arrived, no one offered to take our bags nor did there seem to be anyone around to do so. Also, when we checked in, no one told us that there was a mall attached to the hotel with shops and restaurants etc, so when we went to the dining place in the lobby of the hotel, we asked if there were any other restaurants and we were told "no, this one the only one." When we checked out, we received a "thank you" but no one asked how our stay was., nor did we receive a final bill. The Junior Suite was tiny and the bathroom was so small, it was hard to close the door while you were in it. This is definitely a "convention" hotel, but not recommended for families visiting the Boston area. March 6, 2016
Rated 5 out of 5 by Good to stay Very Comfortable. Would like to stay here again. March 5, 2016
  • 2016-05-02 T09:49:57.007-05:00
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