Rated 5 out of 5 by Eileen44 So Friendly
What a great Hotel. The staff was the best I've seen right from the beginning. From the valet to the front desk to the service man who came to fix my TV. This was my first time visiting Boston and won't stay anyplace else when visiting again.
October 17, 2012
Rated 4 out of 5 by SZ123 Great location, terrible elevators
I was there for a conference. Location was excellent, with walking distance to the convention center. However, elevators were terrible. With another conference and full hotel, had to wait up to 30 minutes to get to my room.
November 18, 2013
Rated 4 out of 5 by wordwrite Excellent location
The Sheraton's location cannot be beat if you are in town for an event at the Hynes convention center, or have business in or around the Prudential Center. The staff is friendly, accommodating and committed to making your stay pleasurable.
August 23, 2013
Rated 5 out of 5 by yorkie Honeymoon
Absolutely one of the best hotels we have stayed in for a vacation. The staff was friendly, helpful, polite, courteous, and genuine. The room was amazing with a great view of the Charles river. It was that great, I cried when we left! :)
November 27, 2012
Rated 5 out of 5 by Kippie Great Location!
We loved the hotel and the location. We were shocked by the expense of parking our rental car....$46 a night! Totally too much for parking..should be a little cheaper for hotel guests. Oh well...learned lesson...not to park a car there!
October 6, 2012
Rated 5 out of 5 by Kaydell33 Very comfortable
The Boston Sheraton was very comfortable and convenient. The access to indoor shops and restaurants as well as to close by attractions is just wonderful. My room was very comfortable and quiet. I had restful nights for my entire stay.
July 31, 2012
Rated 4 out of 5 by Ssammy nice room , loud neighbor
room was nice, had a loud obnoxious person the next room over, on his cell sceaming and swearing from 10 to midnight, did not want to call the front desk the person was drunk on on something so we didn't get much sleep, great location
November 7, 2012
Rated 4 out of 5 by Rusn Elevator
Great staff and great Boston location. Hotel elevators create a delay though. Try your best to be on floors 26 - 29 as they have express elevators. As a platnium member was expecting to be on those floors but just did not work out.
August 16, 2013
Rated 5 out of 5 by Buddy29 This hotel is great, and very clean.
I was very pleased with my stay at your hotel. the staff was very helpful, and accommodating. The rooms were clean, and relaxing, with a lot of great extra features. The location was great, and I would definitely stay there again.
July 10, 2012
Rated 4 out of 5 by 2Travelers Excellent location
The only "con" was the discomfort of the mattress which was very firm. Also, we had to add an additional night to our conference stay, but the hotel would not allow us to stay at the conference rate. The rate went up dramatically.
July 13, 2012
Rated 3 out of 5 by tom1215 Hotel Thoughts
The bath tub was all chipped . Took a while to check in staff standing around chatting . Then you charged me $20 for an up grade. Being a gold member did not think you needed to jab me the extra 20, more principle then the money.
August 7, 2012
Rated 3 out of 5 by Toni14 Expensive
For almost $300/night, the remote should have worked, shouldn't of had to beg for coffee. Doorways small, bathroom had no counter space . Elevators where slow and not equipped to handle the volume of guests there got pest world.
October 24, 2012
Rated 3 out of 5 by Kathy13 Stay in Downtown Boston
The motel was nice and yet there was a tatoo convention happening at the time which meant that lots of smokers were hanging around directly outside the lobby entrance - not very welcoming. Other than that, the location is ideal.
September 6, 2012
Rated 3 out of 5 by Kelljello Great location
Great location but not great service. When I used the hotel hairdryer, the power went out in the bathroom and hallway. I called and they said they would send someone right away. I never saw anyone and they did not send anyone.
November 26, 2012
Rated 4 out of 5 by David5151 Great Hotel
I love the central location, the atmosphere of the lobby was alive with activity and people.
Was great!! Hotel was spotless. Staff was very helpful and friendly.
On the down side my bathroom sink was extremely slow to drain.
December 4, 2012
Rated 4 out of 5 by Sherri19 Small bathrooms
The bathrooms were very tiny. The door to the bathroom was narrow and the threshold up into the bathroom is a trip hazard. There are no refrigerators in the room which was disappointing. Otherwise, the beds were comfortable.
August 21, 2012
Rated 5 out of 5 by gro2oj Great place to stay!
The hotel was beautiful. It was close to the conference center as well as numerous restaurants. The staff was WONDERFUL. They gave us recommendations for restaurants multiple times and each time, it was a great suggestion.
October 30, 2012
Rated 3 out of 5 by Colonel2279 Non spg recognition
Reservations confirmed club level, river view but no effort was made to accommodate. Did not receive morning newspaper which should be part of SPG benefits. Staff should be coached regarding SPG loyalty program benefits.
October 8, 2012
Rated 5 out of 5 by littlebell Perfect location in the city
My husband and I stayed at this hotel a year ago on our first visit to Boston. We wanted to spend more time in the city so we returned this year. The hotel is lovely and the staff are very professional but friendly.
September 11, 2013
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 5 out of 5 by Sbalija This hotel is for an executive stay
As soon as I stepped in to this hotel I felt the elegance of an executive reception. No wonder the events happened during my stay were astonishing everlasting memories. The memorabilia from Sheraton are sweetest of all.
November 6, 2012
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 4 out of 5 by stevio Nice hotel, good location
We spent a weekend in Boston, and a friend booked us in at the Sheraton. Very pleasant staff, nice big and clean room, and a great location in Back Bay, close to everything we wanted to do. Would stay here again.
September 14, 2013
Rated 4 out of 5 by pmstr604 Great location, needs an update
This hotel is so conveniently located in Back Bay that it makes up for the small rooms and very small bathroom. The lobby is energetic and well decorated.
January 2, 2014
Rated 4 out of 5 by MET999 Room was a little small
We stayed in a queen bed room. It could have been a little bigger but met our needs. Disappointed their was no refrigerator.
Concierge Ellen was fabulous. Helped us with
dinner reservations, parking, directions, etc.
October 11, 2012
Rated 3 out of 5 by susanh124 Needs Improvement
My family and I stayed for a Saturday night. I have stayed at this hotel several times for business travel and am a loyal SPG traveler. This stay was very disappointing. When we arrived, our room was not ready (at 4 pm), despite the 3 pm check in time. We were given a "downgraded" room (lower floor). The reason we were given is that a platinum member was in the room.
Also, I had requested a crib when making the reservation, as well as again at check in, and refrigerator at check-in. After an hour, neither had arrived, so I called the front desk, and the crib arrived about 20 minutes later. 45 minutes later the refrigerator was delivered. Waiting for the crib to nap my daughter was a bit of an inconvenience, especially since I was told it would only be a few minutes when I checked in. Other hotels I have stayed at have had the crib already in the room, which to me, is a much better practice.
The next morning, we requested a 1/2 hour extension (late check out), and were told that they could not accommodate our request, even after I explained that our room was not ready when we checked in. Very disappointing.
This hotel in the past has provided a much higher level of service, and in my opinion, has deteriorated significantly. During past stays, I have received welcome notes from the manager, platters of snacks in my room upon arrival, and free drink coupons for the bar. None of this was present at the last stay, and customer service does not seem to be a priority anymore. Disappointing since this hotel is in a great location and an affiliate of a wonderful brand.
March 9, 2014
Rated 5 out of 5 by NHgirl My new choice of hotel for Boston visits.
Customer service is the name of the game at this hotel. And the room was clean and comfortable. I was in town for a business event at Fenway and the location was perfect! Lots of places to go after the game too.
August 31, 2013
Rated 5 out of 5 by NeeEnglander Good Location
This hotel is located in the heart of Back Bay and the T is located at the Prudential which makes it very convenient. Just make sure their elevators are working, got stuck in one...not a pleasant experience!
September 27, 2013
Rated 2 out of 5 by sue13 Customer Satisfaction v. Making a Quick Buck
In my recent stay at your hotel, I paid the additional money for wifi access. I was there on business and had a rather sizable amount of work to do. I was very disappointed to learn that the wifi I was paying for was only available in my guest room. The trade show I was attending took place largely in the ballroom, so I needed to gain access to the locked wifi in that area of the hotel. When I approached the concierge, she was icy at best and said I would need to speak with someone at the registration desk. I patiently waited in the registration line for twenty minutes, and when I finally was able to speak with someone, he stated that I couldn't gain access to the wifi (despite my offer to pay an additional fee) because the trade show organizers hadn't purchased it. He suggested I speak with the hotel's event coordinator - however that person wouldn't be back in the office until after the trade show was over. I am deeply disappointed in your hotel's policy and weak customer service. I have suggested that the event move to another, more customer-centric venue in the future.
September 10, 2012
Rated 4 out of 5 by Amit1 Boston Sheraton hotel was good
The location of this hotel is excellent and is connected to mall and convention center which is really good for those who are planning to attend conference in Haynes Convention Center. Staff is very supportive.
December 3, 2012