Rated 3 out of 5 by James84 Bedding
The bedding was extremely stiff and scratchy.
June 30, 2014
Rated 5 out of 5 by wen2013 This hotel had a great feature
I was very impressed that you had go green! We took advantage of this. In return for doing so we were given 5 dollar coupons to be used in the hotel which came in handy for us.
September 15, 2013
Rated 2 out of 5 by 1060 Bath Room Noise from next door , Bad TV reception
I got waken up/ disturbed by the big noise from your neighbors thru bathroom. Bad TV reception. Per my complaint, they sent a guy but he could not fix that.
April 17, 2014
Rated 5 out of 5 by romance50 romance 50
View from room was excellent, room was very spacious and comfortable, hotel had all the amenities one could possibly need.
May 27, 2014
Rated 4 out of 5 by susancmg Good convention hotel
Business purpose was achieved, and CS, Reservations and PSAV staff were great.
S Tower rooms are gorgeous. N Tower rooms and suites need more LIGHTING and updating.
March 19, 2014
Rated 4 out of 5 by PeterBa Our Favorite Hotel in Boston
This hotel is clean, quiet, and very convenient to Fenway Park. In addition, there is Valet or Self Parking and reasonable rates. We try to stay here whenever we go to Boston.
September 5, 2013
Rated 5 out of 5 by soxfan135 Great location
Ideal location when planning to see Red Sox at Fenway. Can walk in about 15 minutes or less. Many restaurants nearby.
Rooms are small but we'll maintained. Staff are friendly.
July 12, 2012
Rated 3 out of 5 by DrK1 Great Hotel with a little disappointment
The hotel was great. Only disappointment was the Concierge person. Unkind and no smile. Her attitude was rude, so it was difficult to trust the information that she has given.
August 1, 2012
Rated 5 out of 5 by DrTraveler Great rooms, location and staff
This hotel is in good location of Boston. Close to good restaurants, museums and shopping. Close to major businesses.
May 30, 2014
Rated 4 out of 5 by Renson Great Location
Was in Boston for a conference, and this hotel is perfectly situated in Boston to enjoy the city. Everything you would need is in the Sheraton and the adjoining mall as well.
November 4, 2013
Rated 4 out of 5 by Noom Lawandra-Front Desk
Very professional and helpful. Allowed early check in and also rearranged the two rooms so they were close together. The bathrooms were a bit of a surprise for the room rate?
October 2, 2012
Rated 4 out of 5 by BigWigg Good Location
This hotel is conveniently located to most 'must see' attractions including Fenway Park. Being attached to shopping is a big plus, as well as access to the Top of The Hub.
October 2, 2012
Rated 3 out of 5 by Forward2012 Closest Hotel to the Hynes Convention Center
The Sheraton Boston Hotel has its pluses and minuses. I decided to stay at this hotel because it was the closest hotel to the Hynes Convention Center. It only took 1 min to walk from my room to the entrance of the convention center without ever going outside. It is also connected to the Prudential Center and a short walk away from the Green Line. I appreciated the change from a room with 2 double beds to 1 king bed as I was traveling alone. However, the mattress is mediocre, not the most comfortable hotel bed I have slept in. The parking is very expensive. The most irritating issue during my stay is the confusion over the high-speed internet fee. When I checked into the hotel, I was told that due to the conference I was attending, the internet fee was waived and I should ignore the caption on the fee when I sign-on. However, the charge still appeared on my hotel bill the day of check out. When I asked about the charge while checking out, I was told that that there was no fee waiver. The staff was kind enough to take the charge off my final hotel bill, but this confusion should not have happened in the first place.
November 5, 2012
Rated 5 out of 5 by Lorenzo777 Front desk people
Tara is one of the best employee that we met in our stay. Cordial,amable,efficient,and all this with a big smile.
Please take note becouse she deserves this recognition.
September 26, 2012
Rated 5 out of 5 by BABS2012 MR.
We have stayed at this location on many occasions, they have all been very comfortable stays. Staff has always been very accomodating. We look forward to our next stay.
September 12, 2012
Rated 4 out of 5 by kmholt Amenities: Excellent, Service: Inconsistent
I stayed at the Sheraton Boston Hotel while attending a conference.
The amenities were excellent! Room was spacious, comfortable, and quiet. Exercise facilities, shopping, dining all exist within hotel and others are within close proximity.
Regarding customer service: Desk staffing seemed somewhat inconsistent with their support and information given. Upon check in I was given information pertaining to the conference I was attending, however a few other members of our group (who checked in at a different time) were not given information about the conference. We had all registered for our lodging through the conference website. I was informed that internet access was covered under the conference rate others in the group were not, there was an option to decline housekeeping services in exchange for a meal voucher, I was not informed of this exchange.
Desk staff were polite and helpful towards me, however in observing other customers' interactions, I noted less than polite exchanges. One customer requested a printed quote of the cost of her rooms as there had been some confusion and the rates had changed between the time of her registration and check-in. Desk staff repeatedly told the woman they could not provide this to her and insisted that she should contact Reservations to obtain the quote. I believe the manager on staff should have provided this to her or called Reservations on her behalf.
Waits to speak with desk staff were often moderately long 10 - 15 minutes due to volume of traffic.
August 1, 2014
Rated 4 out of 5 by Mike757 Excellent Pool and Fitness Facilities
The fitness facilities at the hotel are excellent with a large pool that was never too busy when we used it and a fitness centre with all the equipment required.
February 25, 2014
Rated 4 out of 5 by PH2014 my stay
The room's a/c unit was not working properly, the pool was not heated, and $25 for breakfast is ridiculous.
May 29, 2014
Rated 1 out of 5 by Tiannajoy SPG Members Beware
I am currently a Gold Member, soon to be Platinum and have continued my loyalty with SPG because of it's normally excellent treatment of their members. But for the first time I was truly disappointed. Upon check in I waited in the Gold line, that had a delay which is fine but the normal check in line continued to move quickly with the non members and never considered to help out the Gold or Platnium Members. At check in, I felt rushed and unimportant. I never got offered my Gold Gift or even told the internet passwords. I checked into the room, which was well maintained and clean but over looked the cooling/heating unit of another hotel and was not the bed (1K) I had booked. Then in the bathroom, there was no soap or shower gel. I called to get some, but after an hour just gave up and went to Walgreens. It is during multiple conventions, but this is a convention hotel and I still felt that the service was below standard. I was made to question my loyalty to the SPG Program. I usually have such wonderful stays. It is clean, and right in Back Bay so on other sites I reviewed higher but for the SPG site, members don't expect much.
March 17, 2014
Rated 5 out of 5 by JennyZavos JennyZavos
We stayed for the first time at you Boston facilities. We loved our stay and will definitely return.
June 2, 2014
Rated 5 out of 5 by PTPAAMBUZZ Great New Year
Family wanted to do something different for New Year's and we choose here. We made the right choice. Room was great staff was super and all facilities were awesome.
January 4, 2012
Rated 4 out of 5 by KMN39 This hotel is convenient to the Hynes Convention Center
I am not a cold weather person. I was pleased that I never had to go outside while in Boston. The hotel is directly connected to the Hynes Convention Center.
February 24, 2014
Rated 3 out of 5 by Ruth69 Elevators
I was disappointed with the elevator situation. Many under repair which caused undue delays in handling the crowd attending the convention. Extremely inconvenient!
October 15, 2012
Rated 3 out of 5 by Shimmer This hotel was average
Bathroom too small & sink didn't drain
Men's main lobby bathroom near Starbucks
Had water on the floor from an overflowing urinal almost all weekend...what a mess.
September 26, 2012
Rated 1 out of 5 by ADisappointedSPGMember Bad service
As a loyal SPG member for years, this is the least pleasant experience we had so far. This hotel’s staff did not seem to care about the customer needs.
My wife did not feel well when we arrived at the hotel after a long trip. She needed a good night sleep, but the noisy AC unit in the bedroom kept her up most of the night. I went to the front desk immediately the second day morning, explained to them the situation and asked if we could get a new room. The staff claimed that the hotel was fully booked on that day (Aug 23rd), so could not help. I asked them to keep me posted if there was any room became available. They agreed to do so, but I never received any call or message from them since. I went to the front desk and spoke with another staff member when we got back to the hotel in the evening. She could not find any record of my request in the morning. Furthermore, she did not give me a solution either. My wife ended up sleeping in the sofa bed at the living room. I am very disappointed with this hotel handling of the situation. Was the hotel really fully booked on Aug 23rd? There was really nothing they could do to help?
August 31, 2012
Rated 4 out of 5 by bckc Two days in Boston
Spent two days sight seeing Boston. This was a great location for beginning our tours.
Staff was very helpful in getting us tickets for trolly and duck tours.
September 2, 2012
Rated 5 out of 5 by BethMc Very comfortable and friendly hotel
I enjoyed my stay in this welcoming hotel. The room was pretty standard but clean and well appointed. Location was nice for jogging along the Charles River.
October 21, 2013
Rated 4 out of 5 by pmstr604 Great location, needs an update
This hotel is so conveniently located in Back Bay that it makes up for the small rooms and very small bathroom. The lobby is energetic and well decorated.
January 2, 2014
Rated 5 out of 5 by drew44 Great Stay
Stayed during the Boaton Marathon. The Sheraton had excellent updated rooms. Friendly and professional staff. We had a great stay.
April 24, 2014
Rated 4 out of 5 by CMELady Business in Boston
Great place, excellent customer service, and access to many cultural and business preferred items. Would come back again, but this time on a personal trip!
September 23, 2013