Rated 4 out of 5 by FrequentTraveler13 Comfortable Boston Hotel
I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here.
March 20, 2013
Rated 5 out of 5 by SBL24 Convenience....meetings at the Pru!
Hotel is connected to the Pru...fabulous for meetings and convenience and weather. Shipping is great..staff is wonderful.
August 28, 2012
Rated 3 out of 5 by JAC2013 Could use an update
The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option.
August 23, 2013
Rated 4 out of 5 by Dangster Great Features and Staff
Good price point and features. Staff was excellent overall. Location is ideal for any traveler. Can't say more.
September 3, 2013
Rated 5 out of 5 by mrslj this hotel is perfect
this was just perfect - everything from the room with a river view to the side bar dining, to the lobby - just perfect
October 17, 2012
Rated 3 out of 5 by MaryColorado Bumpy stay
Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one.
When we checked in, the room we were given was unsuitable - bathtub enamel was cracked with shards around the drain. Staying with little kids, so really unsuitable. Management basically suggested we suck it up and offered a bath mat to cover the drain - which didn't work. Then said they could move us in a few hours - which they did - to a room that was occupied by someone else.! We inserted our key in the door, opened it and voila - there was a room that was clearly occupied! Bit of a security issue. When I went down to the front desk and spoke to the manager Justin, he offered some extra free points and then said said, "Well, you ARE staying on points," which we were, as if that is an excuse for substandard accommodations and service. I thought redemption of points was a reward and a bonus for loyalty to a hotel chain.
This is a nice hotel - but the service this past stay was lacking, and management needs a refresher course on the art of hospitality. Yes, they were full that weekend, but that's no excuse for poor or rude service.And fix that bathtub!
April 27, 2012
Rated 4 out of 5 by Fred28 Location great; but expensive
single room cramped. lovely view of a brick wall. location of hotel is great. Wi-fi should be free not $10 per day.
November 6, 2012
Rated 5 out of 5 by BAMelanie Great Hotel
GREAT HOTEL GREAT STAFF GREAT LOCATION
December 6, 2013
Rated 3 out of 5 by Travel48 Location, Location, Location
GREAT location and outstanding service. Room left much to be desired.....old, outdated, mildly dirty.
September 26, 2013
Rated 5 out of 5 by Boo33 Comfortable bed, great room
Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly.
September 24, 2012
Rated 5 out of 5 by Bets3 Great Location
Great hotel, close to Fenway and very centrally located! Would definitely stay there again, for sure!
September 15, 2013
Rated 5 out of 5 by txvacationer Hotel Visit Boston
One item that we noticed was that the Club Room could not cater for the amount of people that had access to it.
October 11, 2012
Rated 5 out of 5 by SeattleEagle Great Stay in Boston
Great people, very nice rooms, central location. Can't beat it. A bit pricey, however.
October 21, 2013
Rated 5 out of 5 by travjenkins80 Great Hotel minus the in room bathroom
The bathroom in the room was outdated and the paint was peeling from the tub, but everything else was great.
October 10, 2012
Rated 4 out of 5 by quincy Love the location
We love staying here but the room was disappointing as the staff did not recognize us as gold card members.
August 17, 2012
Rated 4 out of 5 by Rick1277 Staff was excelent
Front desk staff helped with a requested room change without hesitation. Very accommodating, very pleased.
October 29, 2012
Rated 4 out of 5 by SaraJD Great Location & Service
Stayed her during FICP & hotel team did a great job!
November 21, 2013
Rated 5 out of 5 by SIXPI73 THE PERFECT CONFERENCE HOTEL
The room was perfect and the staff were attentive to all of my inquiries
October 30, 2013
Rated 5 out of 5 by STARFLEET The Sheraton Boston just gets better!
I like this hotel better each time I stay. The location is great and the renovated rooms are wonderful.
October 3, 2012
Rated 5 out of 5 by jan02 excellent location
stayed at this hotel during hurricane sandy and the hotel and staff were great at keeping us informed
November 1, 2012
Rated 5 out of 5 by htam Nice Upgrade
The room was great and it had all that was wanted. The only drawback was the cramped bathroom.
August 26, 2013
Rated 3 out of 5 by MSBL Way too expensive
A $25 breakfast buffet is outrageous and the "green" spin is a great way to reduce labor cost.
October 23, 2012
Rated 5 out of 5 by Drew4074 Anniversary Stay
My wife and I flew out of town to Boston to celebrate our 9-year anniversary and chose the Sheraton Boston Downtown as our Hotel. Our trip began on the wrong foot, with the airlines losing our lugguge of which we never received until 5:00pm the night before we flew out. Upon arrival, Tara checked us in, and gave us a complimentary upgrade due to our situation of being with-out lugguge and celebrating our anniversary. She was very personable with lots of information, and empathetic of our situation. She is awesome!!
My wife and I enjoyed our time in the Lounge and were both impressed with the professionalism of all Beverage Staff, especially Tran and Lola. They were fantastic!! We enjoyed appetizers and later desserts in the lounge. Due to our lack of appropriate dress, due to no fresh clean cloths to change in to because our lugguge was lost, we did not eat in the dining room as planned.
Overall, our stay was great, and all staff that we met were fantastic. Due to the elevators being down in the Tower, access to an elevator car that was not already packed was difficult. However, it didn't adversely affect our opinion of the property. A bonus for our stay was that the Red Sox actually won!!
September 27, 2012
Rated 3 out of 5 by Socrates Comfortable and functional
On par with business-oriented Sheraton standards. Above-average SPG recognition off-season.
August 3, 2012
Rated 4 out of 5 by mainer21 WOW great place to stay
first time staying at this hotel - we were so impressed. great room, exceeded expectations
September 3, 2012
Rated 3 out of 5 by Crode65 Prudential hotel
Too pricey , but the easiness to get to mall was great, especially with the bad weather.
October 10, 2012
Rated 2 out of 5 by Freda56 The hotel has great features
However a DOG was in the room accross from my room a BARK the hold time I was there.
September 6, 2012
Rated 4 out of 5 by Elkton68 Very Nice Stay
Enjoyed the stay would return and would recommend this to others
October 7, 2013
Rated 5 out of 5 by lanka001 Excellent services
Quality service and excellent attention todetail regarding customer service..
September 7, 2012
Rated 5 out of 5 by Stayer Great front desk help
The person at check in provided exceptionally friendly and efficient service
December 19, 2012