Rated 3 out of 5 by Shimmer This hotel was average
Bathroom too small & sink didn't drain
Men's main lobby bathroom near Starbucks
Had water on the floor from an overflowing urinal almost all weekend...what a mess.
September 26, 2012
Rated 5 out of 5 by BethMc Very comfortable and friendly hotel
I enjoyed my stay in this welcoming hotel. The room was pretty standard but clean and well appointed. Location was nice for jogging along the Charles River.
October 21, 2013
Rated 1 out of 5 by ADisappointedSPGMember Bad service
As a loyal SPG member for years, this is the least pleasant experience we had so far. This hotel’s staff did not seem to care about the customer needs.
My wife did not feel well when we arrived at the hotel after a long trip. She needed a good night sleep, but the noisy AC unit in the bedroom kept her up most of the night. I went to the front desk immediately the second day morning, explained to them the situation and asked if we could get a new room. The staff claimed that the hotel was fully booked on that day (Aug 23rd), so could not help. I asked them to keep me posted if there was any room became available. They agreed to do so, but I never received any call or message from them since. I went to the front desk and spoke with another staff member when we got back to the hotel in the evening. She could not find any record of my request in the morning. Furthermore, she did not give me a solution either. My wife ended up sleeping in the sofa bed at the living room. I am very disappointed with this hotel handling of the situation. Was the hotel really fully booked on Aug 23rd? There was really nothing they could do to help?
August 31, 2012
Rated 4 out of 5 by bckc Two days in Boston
Spent two days sight seeing Boston. This was a great location for beginning our tours.
Staff was very helpful in getting us tickets for trolly and duck tours.
September 2, 2012
Rated 4 out of 5 by CMELady Business in Boston
Great place, excellent customer service, and access to many cultural and business preferred items. Would come back again, but this time on a personal trip!
September 23, 2013
Rated 2 out of 5 by Biztravel2 This hotel has a great location
Attached to the Hynes Convention center, and minutes from Newbury street, the hotel, once renovated, will be a great place to stay.
January 15, 2014
Rated 5 out of 5 by DMich Fabulous Stay in Boston
I visited the Sheraton Boston in mid-Sept. and had a fantastic stay. The room was nicely appointed, clean and very comfortable. I can't wait to come back!
September 18, 2013
Rated 5 out of 5 by Karia84 This hotel is great!
The staff is very friendly and eager to help fulfill your needs. Comfortable beds and room.
February 21, 2014
Rated 5 out of 5 by HubSpotInboundClient Quite nice
I stayed overnight in a river view, queen bed room. It was on the small side, but sufficient. The closet was very large. Everything was clean and crisp!
August 30, 2012
Rated 5 out of 5 by Pat70 New Years Eve
Kudos to the staff for handling hundreds of people on New Years Eve. Amidst the craziness, they were calm, professional and friendly.
January 2, 2014
Rated 4 out of 5 by Reid facilities needs improvement
I was frozen in the room because of AC malfunction.
Internet signal extremely weak. you have to move your laptop near the door to brows the internet.
July 5, 2012
Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 5 out of 5 by Adam62 Outstanding staff
Concierge enabled me to have access to the Executive Club Lounge. Was able to focus and later present important information in a timely manner.
November 11, 2013
Rated 5 out of 5 by erghammer loved the upgrade
I was fortunate to get an upgrade to suite on the 29th floor. I had a lovely view of the Charles River, and could even see the lights of Fenway.
October 27, 2013
Rated 5 out of 5 by 2traveler63 great proximity to Fenway Park
We like this hotel because of it's proximity to Fenway Park, the river, and small shops and restaurants. It's always a pleasure to stay there.
October 28, 2013
Rated 3 out of 5 by Familytrvlr Family vacationer
Upon arrival we were unable to get the view room that we requested we could only get the city view, the lady on the phone from the hotel was rude and we ended up being helped by a manager who thought it would be best to keep our room and have access to the club lounge, well with kids the club lounge isn't inviting. Never a place to sit, lots of uptight business customers, and we usually got a few things and went back to our room. The evening access doesn’t allow kids. The weekend is better with kids in this hotel. I asked concierge for suggestions as we had never been to Boston and Out of everything Boston has to offer they said the mall and the children’s museum. Nothing about the red socks, the freedom trail, so they need some education on there home city. The pool tile is very slippery; they had signs up for wet floor but nothing for how slippery it was. I was walking by and about slipped. We put towels surrounding the pool area so our kids wouldn't slip. We saw several other people almost slip and fall. When cleaning up the towels we placed down, another family asked if we could leave them as their son almost fell trying to stand up.
June 19, 2012
Rated 5 out of 5 by JH24 Boston Sheraton
The hotel was clean and provided everything needed. The location was convenient and the staff was helpful and friendly. I would stay here again.
October 3, 2012
Rated 5 out of 5 by BobS59 Fantastic location
Great location for shopping and siteseeing.
March 10, 2014
Rated 2 out of 5 by Ali24 too expensive for under average service
Too expensive for under average service
small / old room,
not friendly staff on reception
good concierge service, nice sport facilities
September 16, 2013
Rated 5 out of 5 by PeterBa The staff here are wonderful
We were booked into a King room. The hotel had no more kings available, so they upgraded us to a 1 bedroom suite, which was wonderful.
June 28, 2012
Rated 5 out of 5 by quincy Tim
Great facilities, great view, graet staff, and great location! This is the hotel we always try to stay at when we are visiting Boston.
October 25, 2012
Rated 2 out of 5 by Harbock Overall Review
Front Desk was undermanned upon arrival.
Room very small.
Food selection in lobby restaurant poor.
Service and Cleanliness very good
September 12, 2012
Rated 5 out of 5 by PCTraveler51 Exceptional staff & Customer service
The front desk staff was very helpful. I want to be sure they are recognized as I think they provided exceptional customer service.
October 22, 2012
Rated 4 out of 5 by EDan Follow up needs improvement
Upon checking into the hotel, we immediately called down for extra towels.
Expect better service as a SPG member.
December 19, 2012
Rated 4 out of 5 by atlashrggd My first Sheraton Stay Ever
very nice hotel. Location, location, location. Great room on 6th floor North Tower. Staff is very nice. I'll stay here again.
December 30, 2012
Rated 5 out of 5 by Spaniel Boston Visit
Very pleased with the Hotel and location
March 2, 2014
Rated 4 out of 5 by Wavey Sheraton in May
Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful.
May 8, 2012
Rated 5 out of 5 by MatthewF23 Superb hotel, location, cleanliness and elegance
The heading says it all. Quite possibly this is the most elegant Sheraton property at which I've had the pleasure to lodge.
October 29, 2012
Rated 4 out of 5 by FrequentTraveler13 Comfortable Boston Hotel
I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here.
March 20, 2013
Rated 4 out of 5 by GabeDavid Business Traveller
Good hotel for business travel to Boston
February 28, 2014