Rated 4 out of 5 by None5555555 Check out
The hotel was great - the only issue was at checkout - I left at 4:15 am and the front desk person was not overly friendly
January 18, 2014
Rated 4 out of 5 by Wavey Sheraton in May
Both the appetizers in the evening and breakfast in the morning in the Club Room were excellent. The staff was very helpful.
May 8, 2012
Rated 4 out of 5 by PJCRR Boston Marathon weekend
This hotel has an excellent location for both runners and spectators here for the Boston Marathon.
April 23, 2014
Rated 5 out of 5 by MatthewF23 Superb hotel, location, cleanliness and elegance
The heading says it all. Quite possibly this is the most elegant Sheraton property at which I've had the pleasure to lodge.
October 29, 2012
Rated 4 out of 5 by FrequentTraveler13 Comfortable Boston Hotel
I enjoyed staying at this hotel. The staff was very helpful and the hotel was beautiful. I immensely enjoyed my stay here.
March 20, 2013
Rated 5 out of 5 by SBL24 Convenience....meetings at the Pru!
Hotel is connected to the Pru...fabulous for meetings and convenience and weather. Shipping is great..staff is wonderful.
August 28, 2012
Rated 5 out of 5 by mrslj this hotel is perfect
this was just perfect - everything from the room with a river view to the side bar dining, to the lobby - just perfect
October 17, 2012
Rated 3 out of 5 by MaryColorado Bumpy stay
Have stayed here several times due to the great location and pool/fitness facilities, but this stay was a bumpy one.
When we checked in, the room we were given was unsuitable - bathtub enamel was cracked with shards around the drain. Staying with little kids, so really unsuitable. Management basically suggested we suck it up and offered a bath mat to cover the drain - which didn't work. Then said they could move us in a few hours - which they did - to a room that was occupied by someone else.! We inserted our key in the door, opened it and voila - there was a room that was clearly occupied! Bit of a security issue. When I went down to the front desk and spoke to the manager Justin, he offered some extra free points and then said said, "Well, you ARE staying on points," which we were, as if that is an excuse for substandard accommodations and service. I thought redemption of points was a reward and a bonus for loyalty to a hotel chain.
This is a nice hotel - but the service this past stay was lacking, and management needs a refresher course on the art of hospitality. Yes, they were full that weekend, but that's no excuse for poor or rude service.And fix that bathtub!
April 27, 2012
Rated 5 out of 5 by tim59 Great catered brunch in Constitution room.
The perfect spot for our family gathering. Food was great. Staff was wonderful.
May 7, 2014
Rated 5 out of 5 by GirlsThree Excellent hotel
Excellent stay at a wonderful site. Everything close by, including shopping. The staff was friendly.
April 1, 2014
Rated 3 out of 5 by JAC2013 Could use an update
The hotel was fine and I would stay there again. It could use a bit of an update. But it is a good back bay option.
August 23, 2013
Rated 4 out of 5 by Fred28 Location great; but expensive
single room cramped. lovely view of a brick wall. location of hotel is great. Wi-fi should be free not $10 per day.
November 6, 2012
Rated 5 out of 5 by Bluejay65 Review
Have stayed here before, and experienced the same excellence this time
May 14, 2014
Rated 3 out of 5 by StevieJ Room by the elevator - No Good!
Why did you have to put me there! So noisy each night it would wake me up;-(
May 8, 2014
Rated 5 out of 5 by River23 Facilities and services provided the hotel were outstanding.
This was our first visit to Boston. The hotel service and facilities made our visit very successful and enjoyable.
September 8, 2013
Rated 5 out of 5 by Boo33 Comfortable bed, great room
Excellent room! We had a corner room with a view of the city from every angle. The staff was helpful and friendly.
September 24, 2012
Rated 5 out of 5 by HeyDrK This hotel is my FAVORITE American hotel
I love this place. The staff is kind and friendly and the rooms are spotless.
May 4, 2014
Rated 4 out of 5 by Dangster Great Features and Staff
Good price point and features. Staff was excellent overall. Location is ideal for any traveler. Can't say more.
September 3, 2013
Rated 5 out of 5 by txvacationer Hotel Visit Boston
One item that we noticed was that the Club Room could not cater for the amount of people that had access to it.
October 11, 2012
Rated 4 out of 5 by dillydog Dillydog
good location for visiting my clients - clean rooms of a good size. V.nice staff who are always there to help.
October 22, 2013
Rated 5 out of 5 by PeterBa Hotel Restaurant could be open more
Excellent Hotel, but I wish your restaurant was open more hours, even later for breakfast.
April 8, 2014
Rated 5 out of 5 by travjenkins80 Great Hotel minus the in room bathroom
The bathroom in the room was outdated and the paint was peeling from the tub, but everything else was great.
October 10, 2012
Rated 4 out of 5 by Betty123 Great location
Central to a many Boston sites and shopping. All staff were pleasant and very accommodating.
March 31, 2014
Rated 4 out of 5 by quincy Love the location
We love staying here but the room was disappointing as the staff did not recognize us as gold card members.
August 17, 2012
Rated 4 out of 5 by Rick1277 Staff was excelent
Front desk staff helped with a requested room change without hesitation. Very accommodating, very pleased.
October 29, 2012
Rated 4 out of 5 by brenda22 Queen
No complaints, except having more people to check in at the reception desk.
April 26, 2014
Rated 3 out of 5 by richrichrich Pool Water
I was surprised the pool was so cool. IThe water should have been heated to a proper swim temperature.
December 29, 2013
Rated 2 out of 5 by FLUFFY852 Tub should drain at 2334
When you take a shower the tub should drain and not fill up.
May 12, 2014
Rated 5 out of 5 by STARFLEET The Sheraton Boston just gets better!
I like this hotel better each time I stay. The location is great and the renovated rooms are wonderful.
October 3, 2012
Rated 3 out of 5 by Travel48 Location, Location, Location
GREAT location and outstanding service. Room left much to be desired.....old, outdated, mildly dirty.
September 26, 2013