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Rated 3.9 out of 5 by 745 reviewers.
Rated 2 out of 5 by Old Hotel, Great location & Ample Space Overall A mediocre hotel with a lot of space and convenience. Lacking any type of luxury or special touches. Generic but reliable, convenient and big. Room The room I had was in the South tower. I knew it was going to be old when I saw the carpet that looked like Disney World. The room is very large with great views. Not sure why I was placed on the 9th floor but that's besides the point. The leather chair was ripping and definitely needs to be replaced. The phones were far too old, very antiquated. The valet/housekeeping button needs to be updated. I'm not sure if maybe the South tower rooms haven't been updated - maybe it was just my room? Bathroom The bathroom was tiny and awkward. The counter space was great. Products mediocre but fine. Ample towels. The toilet was so commercial and lacked any sense of "home." The shower tiles were old and antiquated. The shower curtain could barely cover the tub and water went everywhere, even into the hallway getting on the rug. Seems like a water damage issue. Room Service Attendant was not very knowledgeable of the menu. She seemed very confused when I asked for changes/substitutions. It all worked out fine in the end, but it was a very long awkward phonecall. The omelet was poorly seasoned. Fruit and toast were fine. Tea was good, but waiter did not offer to start the tea pot. When I was leaving a tip, she was rushing me and mentioned I didn't need to do the math and it would be automatic. I was trying to leave additional tip! Valet Valet service was pretty good. A little awkward with my luggage and didn't offer any directions but adequate. Checkin Reception staff was nice, courteous, efficient and helpful. Starbucks The Starbucks immediately in the hotel was extremely convenient. However, the food selection was poor and the signage was completely wrong. They kept apologizing when I asked for certain items. Overall, I loved the convenience. Gym/Pool The gym is good. The aerobics room was ridiculously hot. There was condensation dripping down the walls. The floor was slippery, it was so wet. There were ample amounts of towels and the water was great. Would be nice to have an infused option, but that may be too luxury focused. The weight room is hidden and it's awkward to walk through the pool to get to the other section. There should be better signage. May 29, 2013
Rated 5 out of 5 by This hotels caters to a great stay. My hotel stay started with a friendly greeting from the valet staff. The lobby was clean and I was greeted with cheery smiles from everyone. The check-in was seemless. My bags were deliveredt to my room without delay. The room was spacious and the bed was comfortable. The bathroom amenities were of good quality and the towels were plush. The room service was accommodating when I asked for delayed service. The food, office services, gift shop and coffee house was great. Shopping was very convenient through the connection to the mall. My only issue was that the roll-away was not in the room upon my arrival but was brought up promptly when I spoke to the service team. Overall, it was a great stay for me and my family. May 28, 2014
Rated 5 out of 5 by Great Location, Great View Stayed at the Sheraton for 5 nights and enjoyed my time. My room on the 27th floor faced the Charles River and it was a beautiful view with boats on the water and Fenway Park. The express elevator was very handy and the breakfast provided each day was very good. Loved having Starbucks in the lobby and the attached mall for shopping and food options. I wish there was a refrigerator in the room; you may be able to request (for a fee) to have one. The bathroom was really really really small. It did not make sense to have this large suite with foyer, living room and bedroom that were spacious and such a tiny bathroom. But the room was quiet and well appointed. November 8, 2012
Rated 5 out of 5 by a great place to stay We are SO glad we chose the Boston Sheraton! We had contemplated other hotels, closer to the Freedom Trail, etc., but we are pleased we chose the Sheraton. Our room was quiet, comfortable and clean. Check in was a breeze. The hotel is adjacent to the Prudential Shopping Mall and the subway station making it very convenient to restaurants, shopping and transportation. Also, our teen daughter says the rollaway was comfortable! June 23, 2014
Rated 4 out of 5 by Excellent location, pleasant amenities A corner room provided an amazing view and spaciousness. Accepting the upgrade offer for the Executive Lounge was a great choice. We used the Lounge several times for breakfast and afternoon refreshments. The Concierge was also very helpful in arranging tours, advising on shows and transportation options. The location could not be beat. Would definitely recommend the property. June 25, 2014
Rated 3 out of 5 by Good Location, but needs better cleanliness Hotel itself is nice. Rooms are small. At first look cleanliness looks good, but then you begin to notice the brown splatters on the wall, the cracked mirror, the peeling tub, the loose handles on dressers/drawers, etc. They need to spend some money on the detail maintenance. Staff is friendly and professional. I would research other hotels next time I am in Boston before considering this one. June 24, 2014
Rated 4 out of 5 by Good Location in Downtown Boston Hotel is in a great location in Downtown Boston. Close to many attractions where you can walk to them. Side Bar staff was great. July 2, 2014
Rated 5 out of 5 by Great location. Very comfortable with good service. Good location for seeing Boston. July 3, 2014
Rated 5 out of 5 by Good place to stay with pets Have been here a few times. Great location near Copley Square, a very desirable place to stay in Boston. With recent upgrades, hotel facilities meet expectations. Nice view, nice bedding, everything functional. Our small chihuahua was allowed to stay free of charge. June 29, 2014
Rated 4 out of 5 by Very Pleased! My boyfriend and I had a wonderful stay at the Sheraton! We absolutely loved the location and the view of Boston from our room. There was a military discount which was also very nice. The only hiccup we ran into during our stay was that the vouchers we received for denying cleaning service did not apply to alcohol. Also, a quick heads up, there are no refrigerators in the rooms (at least not in ours) so just keep that in mind when you're eating at all the delicious restaurants surrounding this perfectly located hotel! I would absolutely recommend this hotel and plan to stay again in the future! April 29, 2014
Rated 5 out of 5 by A favorite place to stay in Boston As always, this hotel does not disappoint!! The proximity to everything we want to see and do is perfect. Cannot wait to come back. June 30, 2014
Rated 4 out of 5 by This hotel is well located I have some observations that could improve security as well as the service. There is no security to stop intruders from walking from the mall into the elevator. I suggest setting up smart keys for the guests staying on the higher floors, i.e, 26 thru 29 so to avoid unauthorized individuals to wonder around those floors. We had to re program our room card-key four times during our stay, eventhough, we kept it away from credit cards and other sensitive electronics that could have affected the band. We had room 2902 and the A/C sounds like a '29 TFord. May 25, 2014
Rated 3 out of 5 by Bedding The bedding was extremely stiff and scratchy. June 30, 2014
Rated 3 out of 5 by Great location The hotel has a great location - walk to Fenway Park, shopping and restaurants. Also, easy access to the subway. However, the parking is excessive ($49.00 per night). The room did not have a refrigerator which was disappointing. Also, you can not take outside alcohol to your room. The pool wasn't clean or warm but the kids enjoyed it. Great views of the city. Overall, the hotel was comfortable and we enjoyed our stay. June 18, 2014
Rated 5 out of 5 by Great Hotel, Great Location Beautiful hotel, friendly and accommodating staff June 30, 2014
Rated 3 out of 5 by Some functionality problems -Trying to connect to wifi was problematic. When I finally managed to connect, I discovered it was not complimentary as expected, but an additional charge. I had little confidence in its quality at this point, so I did not agree to pay for it. -Waiting for an elevator was madness. There are stairs, but access is restricted on floors 2 and 3. Please allow guests access to take the stairs up to their rooms. -There was mold (or mold stains) in the caulking in the shower. Is this inevitable with caulking? Can this not be prevented with regular cleaning? -I need a final invoice for my stay still. I expected one to be slipped under the door, but one was not. Where can I obtain this? - March 24, 2014
Rated 2 out of 5 by Not thrilled. We stayed here twice, three nights apart. We were very happy with our first night. The friendly receptionist gave us a room with a view of the Charles River, and the room price was reasonable. One problem was that the bed was very close to the wall on one side, and it's good my husband is very slim so that he could get in and out of bed. When we came back for the second night, at a much higher price, we were not so happy. The receptionist told us we were being given a newly refurbished room. That may have been true, but it was also right behind the bank of elevators, which we weren't warned about. After hearing the noise, my husband went downstairs and asked to be moved, but she told him that we had come late and there was no other room available. Is it hotel policy to save the worst rooms for those who arrive late even though we would've been charged full price even if we didn't show up? Was there truly no other room available? All night long we heard the elevators going up and down intermittently, which was very disturbing. Also, in order to get wi-fi in our room, there was a charge of $9.99 a day, which was why the lobby (free wi-fi) was full of people on their devices. We will book elsewhere next time. June 29, 2014
Rated 4 out of 5 by A dearth of smiles The staff were efficient and did their jobs well. I love the program that allows you to skip housekeeping services in exchange for a $5 coupon to the restaurants since I was there only a couple of nights. While I would return to this hotel it would be nice to see more smiling staff members. I only had one unpleasant experience in the Starbuck's on Saturday morning (4/26/14). The 2 staff members there had really sour demeanors and were rude especially to a French family. I was surprised since I have never experienced that before and I visit Starbuck's stores all over the country. Sad. May 1, 2014
Rated 3 out of 5 by First time disappointed in a Starwood hotel. Red mold on wallpaper in bathroom plus evidence of a past water leak. June 29, 2014
Rated 4 out of 5 by Out of control breakfast cost The hotel is all around great. But the cost of the breakfast buffet is $25pp. There is no menu posted outside the eating area. Once you sit down and have a bit of coffee it seems awkward to leave. I travel for work 40 weeks per year all around the us. This is by far the most expensive buffet. June 23, 2014
Rated 5 out of 5 by Friendly staff I have stayed at the Boston Sheraton a couple of times. The staff are very attentive and friendly. My last stay we were upgraded to a suite with one bed and a couch with a pull out bed. I would not recommend the sofa sleeper. It was very uncomfortable. I also would have liked a fridge, but there was not one. June 22, 2014
Rated 3 out of 5 by Bedding a problem We were in a double room and the duvet/blankets were either dirty or moldy. When held up to the light there was dark brown moldy looking spots all over the blanket in each small stitched square on the blanket. Disgusting. Other than that location was great. Concierge services were very helpful. Loved the Starbucks right in side hotel. June 20, 2014
Rated 5 out of 5 by service and comfort exceptional I want to express my compliments to Brenda Fitzgerald the front office manager and Steven Tainh of the restaurant staff for their wonderful service during our 50th wedding anniversary. June 25, 2014
Rated 4 out of 5 by Expectations met I received an email offering an upgrade to Club Floor shortly after making my reservation. I tried to submit the request for it online and received an "auto-response" email back stating the upgrade was unavailable. Thinking that the system was searching for 2 double beds to upgrade us, I emailed the hotel concierge directly and received no response. A few weeks later, I emailed the hotel sales office directly and still received no response. I was pleasantly surprised at check-in to find that my request for an upgrade to Club Floor was received and we were upgraded, however this was soon deflated when we arrived in the room and found it to be extremely small. There was only enough room between the bed and dresser for one of us to move around at any given time, there were only 2 empty drawers and the bathroom was little more than a closet. The tub allowed more room to move around than the actual bathroom space. You had to squeeze in beside the toilet in order to shut the door. The people in the Club Lounge were very accommodating and friendly. And the express elevator to the Club Floors was especially convenient. The beds didn't seem to be very comfortable. It felt like the mattress was old and worn down and the pillows, though very soft and large, didn't offer much support. We didn't eat at the hotel so I have no opinion for food & beverage, although the lounge off the lobby did look very inviting. Valet parking is quite over-priced. We opted to park across the street ourselves and saved $30. June 30, 2014
Rated 2 out of 5 by Worst hotel customer service!! The front desk accidentally canceled my reservation and could not get it back because the hotel was oversold. I had a reservation for Monday – Friday and I asked if it was possible if I could stay at a different hotel Tuesday night for a work conference out of the city. She said yes and changed my M-F reservation to a Monday reservation. She then tried to book the Wednesday/’Thursday night reservation but said the hotel was oversold and there was nothing she could do. I asked if I could just keep my original reservation and she said it was gone. This is not my first poor customer experience with SPG properties. February 3, 2013
Rated 2 out of 5 by Some good, some bad Air conditioning was not working, there was no fridge in the room, beds were uncomfortable and sheets were very loud and rough Good central location, easy to find, easy to get to, good local restaurants and shops June 23, 2014
Rated 4 out of 5 by WONDERFUL HOTEL AT A GREAT LOCATION HAD A LOVELY FIVE NIGHTS STAY AT THE BOSTON SHERATON. WHILE BEING A 4 STAR HOTEL,IT HAD THE FACILITIES AND AMENITIES OF A 5 STAR HOTEL. STAFF VERY POLITE,FRIENDLY AND HELPFUL. THE CLUB ROOMS ARE GREAT VALUE FOR MONEY. EVERYTHING IN WORKING ORDER SO MY STAY WAS HASSLE-FREE. ALL THE SIGHTS WERE EITHER WITHIN WALKING DISTANCE OR EASILY ACCESSIBLE. BEING CONNECTED TO THE PRUDENTIAL CENTER,ALSO AN EXTRA PLUS. WOULD RECOMMEND THIS HOTEL HIGHLY AND WOULD DEFINITELY STAY HERE AGAIN. June 5, 2014
Rated 5 out of 5 by FANTASTIC STAY We have just spent the last week staying at the Sheraton Boston hotel and cannot praise the hotel or its staff high enough. The rooms (we are a family with three children) were fantastic, spotlessly clean and spacious. The staff whether in the reception area, restaurant or housekeeping were always ready to help and nothing was too much trouble, particularly Michael on the main reception desk who was fantastic. The hotel is in easy waking distance of most attractions and if not the underground is very close and very easy to use. I would recommend this hotel for any family wishing to visit and explore Boston. August 22, 2013
Rated 4 out of 5 by Front desk Excellent service and help at downtown Boston Sheraton. Tipped me to taking shuttle from nearby to airport - cost $5 & it was a fast trip to Logan airport. June 23, 2014
Rated 4 out of 5 by Great location. Great features. The hotel is in a perfect location for great restaurants, shopping and night life. Great service from the staff. June 23, 2014
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