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Rated 3.9 out of 5 by 745 reviewers.
Rated 4 out of 5 by Comfortable The room was comfortable and clean. The front dest, although extremely busy and needing more staff, was professional and very helpful. The evening cocktail and continental breakfast on the Club Floor was disappointing in two areas. Although, wine and beer were available we prefer an evening cocktail. A professional bartender was present, but did not have the product available to her. Most hotels we find the Club floor has at a minimum hard boiled eggs and yogert in the protein in the morning and many time there are scambled eggs, smoked salmon, etc. I think cereal, fresh fruit, and pastries are inadquate these days. Even the chain motels offer a more extensive continental breakfast. Also, I would not have been so disappointed if the front dest did not say there were eggs or another hot dish besides hot oatmeal. September 8, 2013
Rated 4 out of 5 by Everything but the room was great! The lobby, the staff, all excellent! BUT, the room did NOT meet up to the standards that I read on your website! The bed was not comfortable at all. The Room was rather dated, and needed to be renovated, due to torn lamp shades, stained/dirty wallpaper in the bathroom, old furniture that was worn and tattered. It worked for our work meeting, but knowing that there is another hotel close by to the convention center I would go there in the future, unless you re-do your rooms. December 10, 2012
Rated 3 out of 5 by Luxury hotel with some deficits The room is wonderful as is the pool and the workout facilities. The staff is great. I particularly like the green option in which you get a $5 voucher to decline room service. Very good location near Fenway and the theater district. Subway is near by allowing you to go anywhere in Boston. Now for the problems. It cost $10/night to connect to the internet from your room. I found the lobby internet to be slow and often difficult to connect. It seems to me that a luxury hotel should have good internet connection and not nickel and dime you if you want to connect. I found the bed to be very comfortable, but the pillows are much too soft and very uncomfortable which make it difficult to sleep. They had no firmer pillows to offer and I had neck pain the entire visit. I would suggest a wider variety of pillows to individualize comfort. I also felt the bar tender skills lacking and had one waitress quote me a price without presenting a tab. April 15, 2014
Rated 2 out of 5 by Disappointment My wife and I felt like we had slipped into a 1980's hotel. Our rather expensive room desperately needed refurbishing, the AC worked poorly, Wifi barely worked, and the overall experience was very disappointing. May 4, 2014
Rated 3 out of 5 by Hotel has good location Sheraton Boston is centrally located so it is easy to get around Boston either by walking or public transportation. Room had great view but was small, with limited closet space. May 6, 2014
Rated 2 out of 5 by Surprised I have stayed in many hotels in Boston. By comparison, the north tower rooms here are awful. The south tower rooms are nice, but just average -- small bathroom, no make up mirror or mini bar, poor view. The best thing about it is that it is a short walk to Fenway Park. April 27, 2014
Rated 2 out of 5 by Tub should drain at 2334 When you take a shower the tub should drain and not fill up. May 12, 2014
Rated 5 out of 5 by Home Away From Home Sheraton Boston is our home away from home. We live just an hour away from Boston and, if we have the points, we always opt to stay there instead of driving home after a night activity in the city. The club lounge is excellent and worth the extra $25 charge. The lobby bar is excellent; love the fresh flowers from Winston's! We don't love the restaurant, but it doesn't matter since the location gives us so many options. Being close to Summer Shack is an added bonus! July 11, 2012
Rated 2 out of 5 by This hotel was very disappointing I often make an effort to stay at a Sheraton when I travel and have had excellent experiences in London, Toronto and elsewhere. This hotel (Boston Back Bay) was not worth the rate charged for the room. The interior design was dreary and worn, the carpets were old and in need of replacing, the elevators were missing buttons and the beds were not very comfortable. I could have stayed elsewhere in a two block radius for the same cost and had a much better experience. April 4, 2013
Rated 4 out of 5 by This hotel is in the perfect place. If you love to shop and eat, this is the perfect place to stay. It's just a block away from Newberry Street which is great for shopping and dining amongst other things. May 5, 2014
Rated 3 out of 5 by Meh Room was very small and had a damp smell. Saw other rooms people paid same amount for and was not comparable. May 9, 2014
Rated 5 out of 5 by Excellent Hotel! I stay at this hotel several times a year and always enjoy my stays. This hotel is extremely well run and they have several associates that have been here for years. The club lounge is one of the best I have had the pleasure of using. The attendants especially at breakfast time are extremely helpful and caring. The accommodations are always well maintained. I would recommend this hotel to anyone in the Boston area weather for business or leisure . January 26, 2014
Rated 3 out of 5 by Disappointed... I am writing due to my disappointment with the cleanliness of the room and the poor service we recieved. Primarily, the cleanliness of the bathroom was very bothersome. The tub/shower was very old and had areas of mold and mildew. It also took about 10 minutes of running the hot water for it to even become warm. The bathroom had a commerical toilet which was extremely loud and seemed out of place for this hotel. As far as the service, that was just as disappointing. We were in need of more towels in our room and called guest services. After several rings, someone finally picked up and stated it would be at least an hour before someone could come up. No one ever came... This was the first time I stayed at this hotel, as it was highly recommended to me. However, after this experience I can not say I would be quick to return. September 4, 2012
Rated 5 out of 5 by This hotel never fails to please. I recently started to stay at this hotel more frequently. For some reason, this is the most comfortable, relaxing, and enjoyable hotel that I have stayed. The staff goes out of their way to be friendly and accommodating. I travel here both for work, and when I just want to take a weekend off to relax. The rooms are immaculate. The beds are the best. And the staff values your business. Obviously this hotel manager knows what it takes to keep guests coming back. October 26, 2013
Rated 3 out of 5 by Centrally Located Good location but the room was rather small and didn't include a minibar. Staff arranged a fridge tho. Pool is big enough to lap but it was very busy and the water wasnt very clean. probably due to the fact that the closest shower was in the locker room on the other side of the gym... April 23, 2014
Rated 4 out of 5 by The only annoying thing... I left my i-phone 5 charger in the room bc I was so stressed about the elevators and getting all my stuff down to the garage and then get to where I needed to be on time. I had two loads and the first elevator trip from garage to 29th floor took 40 minutes. I am not sure what is going on but I would be in them, the 29th floor was lit and then it would just go off. I ended up being so rushed that I never got to do final check of room! Otherwise, nice stay. December 9, 2013
Rated 4 out of 5 by Great Hotel at great price My boyfriend and I stayed at the Sheraton in Boston for his 40th Birthday. It was the perfect location. In walking distance of plenty of shopping, restaurants and bars. We were able to check in early with no problems due to a snow on the horizon. Pool and sauna were great. Gym looked nice although we did not use it this time. Checkin was quick and checkout was so easy. The valet had our car back to us in 10 mins. We will stay here again in the future. December 16, 2013
Rated 5 out of 5 by Sheraton Boston, 39 Dalton Ave. Boston,MA My wife and i always choose this hotel due to the fact of their employees. From the bell hop to the check in personnel. We rate them #1 One person is very special to us and always make our stay wonderful. One of the reasons we keep coming back is because of Ms.Chandra. She always is so so pleasant to us after our long trip up to Boston. She is so special is so many ways. March 31, 2014
Rated 3 out of 5 by Room by the elevator - No Good! Why did you have to put me there! So noisy each night it would wake me up;-( May 8, 2014
Rated 3 out of 5 by No room service Unfortunately there was no room service available due to remodeling and this was a problem since there are no refrigerators in the room. While told by the front desk that the bar area had snacks and such, this was not the case when we went to have coffee and dessert at 9:30 PM. Room was very clean, though the bathroom is so tiny that you have to close the door to have enough room to move even a little. March 12, 2014
Rated 5 out of 5 by consistently provides excellent service I've stayed here many times visiting family in Boston and I keep coming back because I know that my room will be clean and ready when I arrive, my car is well-cared for and available whenever I need it. Direct access to the Prudential stores means that weather is never and issue. The pool and exercise area are clean and provide adequate equipment to keep up with my exercise regimen. Also, the staff has always been friendly and happy to help when needed. July 5, 2012
Rated 3 out of 5 by my stay Good stuff. .lobby is great! Valets and bell men are exceptional. Not so good stuff. .. sign in lobby said you'd get points for skipping room cleaning. I did and put the do not disturb sign on door. At checkout, desk person said I needed to put the green sign on instead. Even though the resultswere the same. So as "a courtesy" she gave me some of the points. Room needed updating. Wallpaper coming off bathroom walls and shower head leaked everywhere. September 6, 2013
Rated 5 out of 5 by Great catered brunch in Constitution room. The perfect spot for our family gathering. Food was great. Staff was wonderful. May 7, 2014
Rated 5 out of 5 by Perfect for Us This is our second time staying at the Boston Sheraton. My daughter is an prospective undergrad applying to one of the local colleges. The Boston Sheraton provided a comfortable and secure 'home' during a stressful time. The staff is friendly and the rooms are clean and inviting. During the cold months, the attached mall was a great way to take of some shopping without having to venture out into the 20 degree weather. We will surely stay here again. January 17, 2012
Rated 2 out of 5 by Poor value, felt well short of expectations Fell short on the following: 1. Windows don't open, even slightly, on any of the rooms in this hotel! How does it get any fresh air? My room felt stuffy the entire time. I'm used to opening the window typically. 2. Your check in staff said that I'm getting a newly refurbished room. There is not way that room was recently refurbished given the state of the carpet and the tub. 3. Cleanliness -- hair was stuck all around the bathroom walls, doors, etc. 4. Bathroom kitchen was clogged (although staff did unclog it per my request the next day). 5. Lights -- the room needs better lighting as it was too dark, even when the florescent lights warmed up. 6. And they want to charge me for internet access in my room? The only good thing about this hotel was the location. Otherwise, very poor value and well short for Sheraton / Starwood standards. September 24, 2012
Rated 5 out of 5 by Very high quality great hotel with quality and service number one May 8, 2014
Rated 4 out of 5 by FIX the ELEVATORS!! We stayed at the Sheraton last week for the national high school journalism convention which was held at the adjoining Hynes Conference Center. Yes, there were thousands of people staying at the hotel as a result, but the elevator service was TERRIBLE! There were several that were not working at all, and the ones that did couldn't accommodate that many people. Advice to hotel: PREPARE AHEAD if you're going to host a huge event like that - Ugh! November 18, 2013
Rated 2 out of 5 by The hotel needs work We booked early and there was no notice of construction. We arrived and we were told we were being upgraded to a suite. We thought that was nice until we got to the room and heard the jack hammers outside the window. They never told us about construction. I called the front desk and I was told it was everywhere. I was then told it was our side of the building. The room was renovated and still poor The TV did not work and the remotes did not work September 10, 2012
Rated 5 out of 5 by Great Location With a location in the heart of Boston.... what's not to like. May 6, 2014
Rated 5 out of 5 by Convention at this hotel. This was the most seamless, friendly, enjoyable conference I ever attended. From Charley, our liason, the AV guy, the front desk, bellmen, bar staff, housekeeping, everyone was friendly, caring, and so professional. Our room was clean, everything in working order. Our requests were anticipated, or cheerfully carried out. The Sheraton has an excellent team and they should be commended...in this day and age, rarely to people go that extra mile. July 12, 2012
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