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Rated 3.9 out of 5 by 701 reviewers.
Rated 3 out of 5 by Hotel Stay Experience Overall the hotel stay was ok. However I had a dirty unused face towel in my room that I threw on the bathroom floor to change. Hotel room service took the same unused face towel, folded it and place it back on the rack to use. I reported the incident to the front desk manager. December 19, 2012
Rated 5 out of 5 by Working in Boston The Sheraton Boston is a great hotel. The gym was large and the indoor pools was a pleasant surprise. The lobby bar was excellent and the staff were very professional. Sheraton got it right on this hotel. Great location also. Can walk to a lot of places and restaurants. October 18, 2013
Rated 3 out of 5 by Surprisingly Disappointed I've stayed at several Starwood Fleet and other brand hotels across the country, and as an SPG member, I did not feel as though this one lived up to the standard of many of the others. I was here for a conference for 5 days and overall disappointed with the stay. The hotel was in a great location and was conveniently connected to the Prudential Shopping Center and Hynes Convention Center, however, those were the only great perks. The room service was not available due to some remodeling, and although that was a huge inconvenience in the midst of 16 degree weather and snow, there were no accommodations granted for the inconvenience, such as free Wi-fi or food discounts at the one hotel restaurant open (which did have great food, I must add). The room was an average size, but the bathroom was very small and out of date. A friend of mine blow dried her hair in her room and the power in the entire bathroom went out, although there was nothing else plugged in besides the hotel equipped dryer. There were 6 elevators for the main tower, however, they all seemed extraordinarily slow and with several conferences going simultaneously, they were always seemed delayed with primarily the same two or three being in use (not sure why). We always had allocate at least 7-10 additional minutes for elevator wait and ride. Some of the staff was very helpful, while others didn't seem quite as friendly. I called down to find out if my conference provided free wi-fi in the registration, and the desk staff that answered stated that it did. However, when I attempted to log in, the fee for use appeared. I called back down to doublecheck, and the next person who answered stated that it was not included and the room would be charged. This was another inconvenience because had I logged in, there would have definitely have had to be several conversations with management to remove the charge being as that their staff had given incorrect information initially. All in all, it was a great conference in a convenient location, but because there are so many other options for lodging in the area, I would have expected the Sheraton to set a higher bar to compete with others. March 31, 2014
Rated 4 out of 5 by Meeting Attendee Overall a decent hotel. Staff was very accommodating. Rooms a little on the small side (bathrooms very small). Great location attached to the Shops at Prudential and walking distance to many of the great Boston attractions. The GM is amazing and very visible. November 21, 2013
Rated 4 out of 5 by This hotel is at a great location This hotel is located near the Prudential Center, a great place for food and shopping. It's close to the subway station. Yet the sink of the bathtub was blocked and water could not go down. I literally picked out and threw away the hair stuck inside by myself! This is awful! December 23, 2012
Rated 4 out of 5 by Vacation guest The valets out in front did a GREAT job 1000 cars!!! and they were the best. The ONLY thing that was a problem was the shower was nasty in the grout lines. Liked being attached to the Mall. I will stay here again. Was not not recognized as an SPG GOLD member. November 15, 2013
Rated 4 out of 5 by Sheraton Boston If you are looking for a nice hotel in a convenient location in the city, look no further than this hotel. You will be very happy with your choice. However, the room service menu is limited. But since you are in a great location, you can walk to some wonderful restaurants. September 18, 2012
Rated 2 out of 5 by room mix up I booked three rooms almost a month before the visit ( Sept 20) and asked that they be on the same floor. I even got to the hotel early and re inforeced this request in person with the clerk behind the desk. I was discouraged that one of the rooms was not on the same floor September 24, 2012
Rated 3 out of 5 by Plumbing needs major update Toilets required 2-3 flushes every time. Shower knocked regularly. Water was hot to the point of scalding and was slow to adjust. February 10, 2014
Rated 4 out of 5 by The staff was amazing! The staff and amenities and overall experience was excellent! I can't wait to come back! The staff was very helpful in recommendations for entertainment and eateries. It was wonderful and made the trip a memorable one that won't soon be forgotten. Thanks Sheraton Boston!! October 29, 2012
Rated 5 out of 5 by Room with a view We were so excited to be able to see the Charles River and a great view of the city for our stay at the Sheraton! The room was perfect in every way, from the guest recycling options to the beautiful linens. The Sheraton Boston takes care of every detail for a great stay. October 2, 2012
Rated 5 out of 5 by Great stay I found the Sheraton Boston to be an outstanding place to say while in Boston. It has an excellent location, wxcellent facilities. I particularly like their green room program, whereby you can recieve a voucher for those days when you do not need room service. October 29, 2013
Rated 4 out of 5 by Comfortable and Quiet Our room was quite comfortable. The bed and bedding was very nice. I appreciated the responsive air conditioner. There are many restaurants and shops nearby. The hotel is extremely convenient for walking to Northeastern University. I would have liked a blow dryer. September 1, 2013
Rated 4 out of 5 by Small room but very comfortable hotel I stayed at the Sheraton Boston for a medical conference. The location was great for a show at the Hynes Convention Ctr. The room was a little small, but it was clean and comfortable. The fitness center was well equipped and the services in the hotel were excellent. November 5, 2012
Rated 5 out of 5 by Special Overnight wiht Granddaughters We were in Boston with our granddaughters to see the Nutcracker. We were upgraded to a suite on the 27th floor with a spectacular view of the Charles river. The girls were thrilled as were we. It really made our trip. The staff at the hotel couldn't have been nicer. December 30, 2012
Rated 4 out of 5 by concierge svcs Concierge service- Ellen Professionalism and excellence- Great recommendations, great follow thru to get reservation. Specific directions to get there. Gave us suggestion for Boston Museum of Science we would not have thought about. Great movies at I max October 20, 2013
Rated 2 out of 5 by dissapointment Paid for an upgrade to use the club lounge. Club lounge anavailable first night due to a private function. Unattended the rest of the day. No diet refreshments, call front desk, no reponse. Club lounge with trash. As far as a conference center, great accomadations. October 22, 2011
Rated 4 out of 5 by Nice Hotel, Terrible WiFi The hotel is large and beautiful. The thick shades in the room allowed for a pleasant sleep in the dark. My only complaint is about the WiFi. I paid a WiFi fee in my room, and my computer would only stay connected to the WiFi for approximately 3 minutes at a time. September 17, 2012
Rated 2 out of 5 by need improvement a lot Call room service for hot water, but never send to me. No coffee machine in the room. Did not recognize me as a P member and did not ask me for P member check-in gift choice. Lounge is too small and breakfast is served with bread, fruit etc without fried eggs etc. July 24, 2012
Rated 5 out of 5 by perfect place I and my daughter stayed 3 nights with one king bed room everything perfect but i cannot sleep because of coughing at night ,tired change environment. I still love to stay here ,good location easy to go to Prudential Center and train station and Copley square August 29, 2013
Rated 5 out of 5 by Everything is great in this hotel. I will say that hotel exceeded my expectations. Very polite staff, superb facilities, exemplary environment. Only distraction was gross misuse of breakfast and evening refreshment facility by ineligible guests by using card from friends from one club level room. June 24, 2012
Rated 5 out of 5 by Great Hotel I got to the hotel at 10:00 AM, which should have been too early to check in. Yet, the front desk got a room for me! This was great. The staff was very friendly and helpful in directing me to my conference and to the subway when I left. I would stay here again. November 6, 2012
Rated 2 out of 5 by Not what I expected for the price I was asked at check in if I would be willing to give up my 2 bed room for a 1 bed room. Since I was traveling alone, I agreed. My new room was the size of a shoe box right next to the elevator and ice machine. My being a team player backfired on me. October 30, 2013
Rated 4 out of 5 by Heart O' the City I found that the Sheraton was a very good hotel with a great location. The main reason why I chose to stay there was the location. Natalie, the Concierge, was excellent in recommending restaurants or places to go and visit, helping with the logistical end of the trip. Yasim, the Valet, was very helpful when I parked the car in the garage. We valeted the car but the car was not parked in the garage. I asked him why not, he said I was a VIP. But I would like my car garaged, that is what I paid for. I asked him to take it off my bill, since it wasn't being garaged. And he did. It meant a lot to me for him to do that. The price of the room was exhorbatant. Way more than I thought I would pay. Being from NYC, I would think that prices would be cheaper than NYC but they weren't and we stayed in a business district and stayed on a weekend, so it usually is less expensive. Boy, was I wrong. Overall, the experience was very good. The people were great. Facilities were clean and location was top notch. I would recommend to stay there. October 15, 2012
Rated 3 out of 5 by Internet Access I was disappointed that with the cost of the hotel, internet was not included in the rate but was an additional fee. Having to go to the lobby to connect with my computer did not work due to being on the go so much for the conference I attended. October 28, 2013
Rated 5 out of 5 by Excellent A great stay in a great hotel. The staff handled a minor problem quickly and professionally accomodating my indiviual request. I was very impressed that every time I received any level of service from the staff, there was no expectation of a tip. October 15, 2013
Rated 5 out of 5 by Comfort and views The room was very comfortable and spacious; the views of the city were wonderful. Nighttime was quiet, and the express elevators were a blessing since one guest in our party is claustrophobic and gets anxious on elevators. December 10, 2013
Rated 4 out of 5 by Always excellent I have stayed here numerous times, and it is always a pleasant stay. Great location, clean and comfortable rooms, and pleasant staff. The fitness facilities are great and there are many amenities located within and adjacent to the hotel. November 12, 2013
Rated 3 out of 5 by Rooms need improvement I was told that I would get a room with view, yes, I got a view which was the other building facing my room. The problem was curtains which allowed no sun light if they were closed. Room was noisy. Despite asking a king bed, ended with a double bed. December 18, 2012
Rated 5 out of 5 by Great time in Boston! We had a great stay at the Sheraton while attending a conference at the convention center. They are conviently located so we didn't even have to go outside to brave the cold. The rooms are comfortable and clean. The staff was friendly. October 30, 2013
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