Rated 4 out of 5 by karatemom2 Raleigh hotel stay
The hotel has been recently renovated and the rooms are clean. The restaurant at the hotel - Jimmy V's is delicious. We had a group dinner there with 60 people and the service was great. I had issues with my key card 2 times throughout my 2 night stay and both times management addressed my issue very quickly and professionally. Even though I had to change rooms on the second time they offered to compensate us with a free breakfast and some free SPG points. The front desk agents are super friendly and welcoming as well.
July 6, 2015
Rated 1 out of 5 by Disappointed10174 Cleanliness Issues
My stay at this hotel was extremely unsatisfactory. The carpet in my room was incredibly filthy. Because of the dimness in the room, I didn't realize how filthy it was until i got in the shower. Black dirt was literally under my feet from walking around in the room. The noise level in the hallway was also very distrubing.
June 25, 2015
Rated 4 out of 5 by Andhow1 Exceeded expections
After reading some of the reviews for this hotel I was uncomfortable about staying here. I am very glad I decided to take a chance. We had to stay downtown and this was the closest hotel for us. We had a delightful stay ! This was not the most expensive place we have stayed and I did not expect it to compare. This is a very nice hotel, with clean rooms, and excellent staff. It is in a good location and has parking. If we need to stay in Raleigh again, we will stay here !
June 20, 2015
Rated 5 out of 5 by yankee219 Visit Dad Between Races
This hotel was superb and one of the best Starwood properties I have experienced. Room was great and staff made me welcome from the time they met me out in the loading zone. Lounge is superb, gym, restaurant, pool, everything was top notch.
May 27, 2015
Rated 2 out of 5 by dissatisfied31 Disappointment
Considering i have stayed at this location 3 times now for the convention at the Raleigh center, this time proved to be the worst! I paid for the club package to have access to the club room for breakfast before i went to the convention but it stayed closed for 2 of my 3 mornings. Then the pool was closed off because of the convention. I paid extra for these luxuries and got none of it! I'm extremely dissatisfied!
May 25, 2015
Rated 2 out of 5 by Halison35 Checked out after one day
Essentially, AC was not working well, room was unclean, and parking conditions made unclear by staff.
May 25, 2015
Rated 4 out of 5 by CasieG Great spot in downtown Raleigh
I've stayed here a few times in the past couple years and have never had a bad experience. From arrival to departure, the staff is so friendly and as always, the room was comfortable and clean.
The bonus it the restaurant/bar attached to the hotel. Great drinks and food.
May 21, 2015
Rated 3 out of 5 by SSS2015 Good hotel except for...
the toilet seat was very worn and somewhat dirty. Since we were already unpacked, I requested that the toilet seat be replaced. It was. Don't know if the housekeeping alerted maintenance re the toilet seat and maintenance didn't act on it or if housekeeping just ignored the issue. Also, I guess there is no quality control regarding housekeeping. Any way, a guest should not have to request a new toilet seat. Other than that, stay was very pleasant. Hotel is in a great location. Garrard (Security) and Lyle (Bellman) are very gracious and helpful. Bobby V's (restaurant in the hotel) is very convenient. The sweet potato fries are excellent. Kelly, a server in the evening, is great.
May 17, 2015