Sheraton Raleigh Hotel

  • 421 South Salisbury Street
  • Raleigh,
  • North Carolina
  • 27601
  • United States
  • Map

Rooms & Rates


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Rated 3.8 out of 5 by 467 reviewers.
Rated 2 out of 5 by Ok, Not Great Disappointed, but might stay there again. For the price we had to pay (7000 Star Points), I am surely thinking I did not get my value's worth. (We could spend 5000 to stay in Myrtle Beach, on the beach itself, in the summer time, and it is nicer there.) I was disappointed in the location in Raleigh, as it was not in the best part of town. Furthermore, I was disappointed in the parking garage. It was not the safest, and very gloomy looking. I did not like having to park there. We only stayed for one night, but I was definitely concerned about the safety of our vehicle. I am also a little bit upset that there was no continental breakfast for the price we had to pay to stay there. The prices at the restaurant in the lobby were outrageous, so we had to go somewhere else to eat. On the positive side of things, the staff was friendly, courteous, and accomodating; which I have come to expect at a Sheraton hotel. I can not give a complete and accurate review of them because we were not there very long, but they seemed good. Overall, I give the hotel a 5 out of 10. December 25, 2012
Rated 5 out of 5 by hotel Thoroughly enjoyed our stay. Would be even better if continental breakfast was advertised better or more available, not sure if it was available for club lounge guests only or not. We ended up going a block away for breakfast. January 28, 2013
Rated 5 out of 5 by Nice Hotel, Convenient Location The Aloft is in a good location. The hotel has a nice interior and very friendly staff. My only disappointment was with the internet bandwidth. I struggled to use common sites for basic services like email and reading blogs. March 12, 2012
Rated 5 out of 5 by Above and Beyond This experience was excellent. I am extremely pleased with the entire trip. March 15, 2014
Rated 5 out of 5 by Staff were all exceptionally friendly & serving We had only one issue - they were working on the air exchange/ cooling/heating over the Christmas holiday so our room on the 12 th floor got very stuffy for 24 hours, making it mildly uncomfortable. December 31, 2013
Rated 5 out of 5 by Great Hospitality Suite The expresso machine is available 24/7 and it makes a great cup of Java. March 14, 2014
Rated 4 out of 5 by Great staff As always, I found the staff to be courteous and attentive. The location and meeting facilities worked well for our group. The current remodeling was a small inconvenience and I am looking forward to the end result. April 25, 2013
Rated 5 out of 5 by great getaway This is a great hotel. Front desk staff pleasent and helpful. Room and hotel very clean. Beds comfortable. Hotel staff professional . Location could not have been any better. Hot breakfast delicous. Enjoyed stay, July 6, 2013
Rated 4 out of 5 by Front Desk Staff I would like commend Nigel working the front desk on Feb. 15, he went out of his way to accommodate my wishes and it was much appreciated. February 17, 2014
Rated 4 out of 5 by Elevator This hotel was great besides elevators where crappy. I could not get an elevator on check out day. I had to wait 30on min on an elevator. Continetal breakfast could also not keep up. There was never any food. June 1, 2013
Rated 5 out of 5 by Very Pleasesd! This was my first time staying at this location & I was very pleased with everything. From the friendly staff to the big, soft comfy pillows & comforter. Oh, also the Starbucks in the room! December 18, 2013
Rated 4 out of 5 by Nice Location I have stayed in this Sheraton for a number of years. The rooms are spacious and clean and the lobby and exercise and dining options are wonderful. You are very close to the convention center and dining. March 12, 2013
Rated 5 out of 5 by Sheraton Raleigh Stayed June 1-5 and thoroughly enjoyed my stay. Especially enjoyed breakfast at the Club; and receive special treatment by Marcus the Bellman who arranged a limo pickup for me at 3:45am on my departure. June 11, 2013
Rated 5 out of 5 by My first stay with Sheraton From the moment, my husband, son and I entered the doors, we received the best customer service we have ever received from any hotel. This was our first stay with your hotel and it will not be the last. October 22, 2012
Rated 2 out of 5 by Unprepared for our meeting myself along with many business friends stayed at the Sharaton in downtown raleigh for a business meeting on the 22 & 23. The hotel was in NO way ready to accomadate us. when trying to check in at 6pm. (hours after check in opens) they claimed the rooms were not ready. Dozens of people had to stand in the lobby for hours waiting on the rooms. THe next day they ran out of Coffee and biscutts. The meeting rooms were cramped, the chairs were placed on top of one another. *Have they done this before?? or was this their first Rodeo. Then to top it off i got a $60 parking ticket in the garage across the street. the hotel supposedly gave us a parking voucher, but it didnt work for that one. no directions from staff of where NOT to park. thanks for nothing.. * one possitive thing- i did get a free beer and a cookie while waiting in linefor my room. that made me happy and i appreciate the employee who recognized they had messed up our business meeting very badly andwas trying to help. the meeting i was attending was for the North Carolina Pest Management Association.. we wont be back! January 24, 2013
Rated 4 out of 5 by Need a bigger gym Overall, I had a great stay at the hotel. My only recommendation is to expand the gym. It is small compared to some hotels. There needs to be more space for weights, stretching and cardio machines. February 4, 2013
Rated 3 out of 5 by Convenient to convention center Hotel was great and met our needs. Right across the street from conventions center. Would be better with free wi-if. Raleigh has free wi-if throughout the city but couldn't get it inside the hotel. March 11, 2013
Rated 2 out of 5 by Room not up to my standards We had three issues with our room the sink did not drain, the toilet did not flush completely and the television needed to be turned on multiple times to get a picture. The staff was very friendly. October 10, 2012
Rated 5 out of 5 by This hotel is convenient to downtown This was a pleasant place to stay. The only problem is paying for parking and the water drained slow in the tub. My co-worker was there for training and we had an awsome time. Very friendly staff. November 9, 2012
Rated 3 out of 5 by Room had not been cleaned properly Both of us came home sneezing and coughing due to the amount of dust in the room. It appeared that it had not been dusted in a while. Also, the there was a big hairball in the bathroom trash can. June 10, 2013
Rated 4 out of 5 by The Sheraton Raleigh has an ideal location. The Sheraton Raleigh is ideally located within walking distance of most of the major attractions in the area. The rooms are nicely done and the lobby is very attractive. Thanks for a great stay. April 21, 2013
Rated 4 out of 5 by Excellent Customer Service Upon my arrival, I was greeted with a smile by Front Desk Agent DaQuan. He has a professional demeanor, which I feel is genuine. He is definitely an asset to the Sheraton Raleigh Hotel. November 12, 2013
Rated 5 out of 5 by You Want To Stay At This Sheraton Service was great, quality customer service. The Reservation staff at the front desk were very courteous, happy and were active listeners. Great atmosphere, great room service. Great Stay! September 19, 2012
Rated 3 out of 5 by luisG The hotel is well located, just in front of the convention center. The cleanliness of the hotel rooms and common areas needs to be improve. The fitness center is a pretty much a tredmile. August 8, 2012
Rated 5 out of 5 by Excellent as always The Sheraton staff as always was very professional and courteous. I have been a frequent guest for over 15 years and have never had a bad experience. I highly recommend the Sheraton. October 24, 2012
Rated 5 out of 5 by Customer Service at its best! The entire staff was extremely helpful and friendly. The hotel was very clean, which is important to me. I will definitely be back soon. I look forward to my next stay! December 4, 2013
Rated 5 out of 5 by Hotel has great features Love the features and service. March 10, 2014
Rated 5 out of 5 by Outstanding staff The staff has provided me with an excellent experience in Raleigh, particularly since the renovations. The concierge lounge staff and the front desk folks are great! December 6, 2013
Rated 4 out of 5 by Wedding Stay We enjoyed our weekend at the Sheraton. The room had a great view and was very clean. Staff was excellent. Security was excellent. Got a terrific AAA membership discount. November 11, 2013
Rated 4 out of 5 by Hotel location is excellent After renovations I would highly recommend this hotel. Room service was average - croissants were stale and tough, and chicken fingers were pretty tasteless and tough as well. March 18, 2013
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