Rated 5 out of 5 by Carol333 Hotel has great features
Love the features and service.
March 10, 2014
Rated 3 out of 5 by Twinn2013 Great Location!
Excellent location in downtown and walking distant to Convention Center. When I was stay here, hotel was fully booked because couple groups of convention staying in this hotel,.The hotel was super busy, unfortunately 1 of the 3 elevators was out of service, therefor, it was taking forever waiting for elevators to go up and down. A lot hotel guests need to take service elevator to get to their rooms, so inconvenience. The Management totally was not prepare for this event.
January 22, 2014
Rated 3 out of 5 by DiPirro Legofest weekend
We arrived to check in and our room was not available until almost 7pm. We had plans for the evening and had to change them since we had no room. We also had four people in the room and only 3 towels. I tried to call guest services three times and never got through. I had to go to the front desk and wait in line while the one person took care of everyone. On top of that the pool was too cold for us to go swimming. I have stayed there over a dozen times and never had this experience.
March 3, 2014
Rated 3 out of 5 by CharlotteTravelers Continual Negotiations
First, the associate who checked me in did a great job and so I would say that Daquan is focused on customer service. When I stopped by later to inquire about amenitiies that were shown on my corporate travel Itinerary, I was told by another employee that my company no longer received parking and access to the lounge. I inquired with my travel provider and was assured that they were included. I visited the desk again and was told again they were not included but I was given a key to the lounge anyway. Later when I followed up with company travel personnel again, I was assured that they were included. The Sheraton needs to get it story straight.
February 19, 2014
Rated 1 out of 5 by 13no Inclement weather-facility
The rapid snowfall, and accidents left me stranded downtown. There was no consideration taken for the citizens that were caught in this.
The corners of the room didn't appear to have been cleaned in quite some time and there was mold/mildew build up in the shower. I was extremely disappointed in the facility for the price charged.
February 14, 2014
Rated 2 out of 5 by Gracie13 I was disapointed in this Hotel
I was traveling with an associate. I have Starwood status and her room was available, but mine was not. As it turned out - her room had a broken toilet that we did not discover until 9:00pm because we had gone out to dinner. So upon returning, she had to wait to get comfortable in her room until after 10:00 when the toilet was fixed. No real "valet parking". Staff will park accross the street and bring you your keys. When I asked only directions given were "the cars are accross the street. Overall just not the friendliest staff or nicest experience. Disapointed at best.
January 16, 2012
Rated 5 out of 5 by Filmy I may begin staying at Sheraton Hotels from now on
Sheraton went above and beyond my expectations. The bed was so comfortable. The staff took care of my needs. I had a very pleasant stay. Thank you, Sheraton!
February 24, 2014
Rated 5 out of 5 by Mid19 Sheraton Raleigh - Well Done!
Please join me in congratulating and recognizing the Sheraton Raleigh for providing a most excellent, fun, relaxing, and enjoyable experience during my recent stay! They treated me like I was royal family! Special hat's off to Christine Elchuck! She has the unique ability to anticipate your need and take care of it before you even realized it!
Rudy Masi Sr.
February 22, 2014
Rated 5 out of 5 by JoeyVanJoeJoe Staff goes extra MILE!!
This was a great hotel- great experience- beautiful setting- my room had a great view- but it was THE STAFF that made this stay.
Not only the typical concierge, etc- but the Banquet/Dining team was OUTSTANDING
Really made all of us in my party feel like we were valued guests
February 22, 2014
Rated 3 out of 5 by Sam1000 I was not happy
I was not happy about some of the pricing for services. We arrived to fine out there was an extra $25.00 fee everyday for our stay for "incidentals". I asked for a microwave, which I told would be in my room, and it never arrived. I am not a person that can afford to go out every meal and brought soup to heat for lunch. There was also a $10.00 fee everyday for wireless service.
February 21, 2014
Rated 4 out of 5 by SACROAn Convenient convention hotel
This Sheraton is very convenient to the Raleigh convention center. The rooms are comfortable and the hotel is quiet. Unclear parking (there are two lots across from the hotel, only one of which is for the hotel and neither of which is well marked) and lack of a bell stand/valet are the main drawbacks.
February 20, 2014
Rated 4 out of 5 by NCtrip14 Comfortable Stay
Mold in the bathroom tile grout was my only complaint. Not appropriate for such a high end hotel. Staff was very friendly and helpful. Otherwise, very good stay.
February 20, 2014
Rated 5 out of 5 by SSMercer Valentine's Getaway for the evening
We checked in at 3:00, the staff was very nice and helpful. We took our bags up to our room, which was very nice and clean. Parking was right across the street from the hotel. The hotel also had a entrance leading to Fayetteville St., which was very convenient to all the bars and resturants. A Very Good Getaway for our Valentine's night.
February 17, 2014
Rated 1 out of 5 by sarah nightmare stay
this is the worst hotel experience I have ever had and I stay at a lot of SPG hotels as a platinum member. Firest, my family was sleeping in bed when another family walked into our room. The hotel had given our room to someone else. I called down to the front desk and they were aware of what happened and said sorry but nothing else. We then left our room for dinner only to return to our keys not working. When they made the mistake, it deactivated our room keys but no one ever proactively told us or brought us new keys. The front desk then said management would call me and offered me 2000 bonus points, I never got a call fromt management and never received my bonus points (this is two weeks later). the water in the hotel was orange. I filled the tub twice and it was bright orange in color.
January 8, 2012
Rated 5 out of 5 by Betty51 Captures the heart of downtown Raleigh
This Sheraton is the perfect spot to stay in the heart of downtown Raleigh. It has everything you need, but is walking distance to anywhere you'd like to go.
Quiet & plush rooms.
February 17, 2014
Rated 1 out of 5 by Mihir Bad Experience
I stayed there for AENC conference with our team. When we checked in Two guest service reps were working the desk. Once I provided my information they did not tell us where we can park, where the rooms was, what type of rooms it was. We manage to find parking accross the street in a garage. We had reservation for room with two beds since I was sharing a room with my colleague. When we went to the room it had one bed. At that time my room key had my original rate $ 169 written on it. I called the front desk and they sent someone with a key to another room. This key card did not have rate listed on there. Next day, before we went to the conference we tried using the business center computers to check e-mails but none of the stations were working. When we checked out, i noticed that my rate was changed to $ 269. I spoke to the supervisor (with glasses) and he said that my rate did not change and only portion of my rate was pre paid (as i had booked prepaid rate $ 169). We come to conferences Raleigh area every year and will not be staying at this hotel again.
December 13, 2011
Rated 4 out of 5 by jfv01 Front Desk Staff
I would like commend Nigel working the front desk on Feb. 15, he went out of his way to accommodate my wishes and it was much appreciated.
February 17, 2014
Rated 5 out of 5 by Scott27612 Wonderful experience at this hotel
My wife and I were treated like we were the only people staying at the hotel. EVERY staff member was friendly, helpful, courteous,
and made us feel like we were very welcome
to be staying at this Sheraton Hotel.
February 15, 2014
Rated 3 out of 5 by COB42 What happened to "you belong?"
Over the past 10 years, I've really enjoyed staying at this property. However, because the turnover is excessive, it is rare to see a familiar face at check-in or during my stay. Therefore, if there are issues that need attention, you are generally not treated as a loyal patron unless a certain customer service/front desk manager is on duty. For the most part, the newly hired front desk staff are friendly and courteous; however, if customer service/front desk managers are rude and uncompromising, the front desk staff will think it's okay to treat patrons that way. I realize that customers are not always right, but loyalty should always be considered.
October 1, 2012
Rated 5 out of 5 by Shofar2014 Ideal selecton, both location and features
Convenient to many destinations, friendly staff, better than average in house restaurant
February 12, 2014
Rated 2 out of 5 by Brian91 Nightmare experience!!
Let me first say we live 20 minutes from this hotel. We decided to take a "fake vacation" in order to let me daughter swim in the heated pool, and be downtown Sunday morning for an event. Here is a list of the failures by this hotel:
1. Checked in, asked for late checkout, and was granted. However, I was not informed there was a charge.
2. Went to room, keys did not work
3. Went got new keys, asked where pool was. Told then that the heater was broken on their heated pool, (the main reason we selected it).
4. Loud and obnoxious guests in the hall at 2am. A call to security seemed to do nothing. Worse that Vegas!
5. Multiple calls to customer service to talk to them about the pool. Circular conversation, with them saying that maintenance was going to fix it. (never did)
6. At this point, my customer bill says that I have been charged my room rate, plus $45.00. This number equates to nothing I can find n the website, and my bank account has been charged 25 additional dollars, which also equates to nothing I can find.
At this point, if I am not offered a refund, or another night stay for later in the year, Or points on my account,I will NEVER stay at another Starwood property.
January 15, 2012
Rated 5 out of 5 by Pam1964 This hotel has great comforts
The beds are comfortable and the bathroom was roomy
February 12, 2014
Rated 3 out of 5 by wwtong Good stay bad experienca
We were pleased with the hotel overall, however the Bar located inside the hotel is not acceptable. The staff, 4 of them let us sit there for 15 mins before seeing to our needs. Tha bar was empty except for me and my wife. Got a round of drinks and that was the last we saw of our server. we asked one of the other tenders to close us out a they said they could not, we had to wait for our server who was on break. Another 15mins later we left. the bill was 18.00 dollars and with tax should have been 19.21, but the bill showed a 15% tip added and it was neither earned or deserved. I asked the front desk about it and they stated that the bar was not supposed to add tip without knowledge.
August 8, 2012
Rated 1 out of 5 by Samsiam Rude staff!!! Very dirty room!!
Would NEVER go back. Came in for my brothers wedding. The room was dirty. Black mold in the shower. Dirty hand prints on the bathroom door. I went and got Clorox wipes to clean it. The shower stopped up and would not drain. But that is not the worst part. On Friday night a group of teachers came in for a conference. My children and I were woken up at 1am from them yelling in the hallway and slamming their door. Called to the front desk and they sent someone up. We were woken up again the next night at 1am and again at 3am. Called the front desk and she said well we can move you!!!!
April 4, 2012
Rated 5 out of 5 by rf17 In the Heart of Raleigh
Great Sheraton right in the heart of Raleigh. The staff is attentive and you are within walking distance of several great restraurants. The Fitness Center was clean and well maintained.
February 6, 2014
Rated 3 out of 5 by Onatrip Lots of confusion
Parking situation is not good. Neither is check in. No one to aid in the garage vouchers when you pull up around the back makes traffic jams and a dangerous situation. Having to park, then go in, then go back out to car to get luggage is too much of a process when you can't leave your car in the roundabout. Staff was not friendly and quite dismissive. Cleaning staff was very nice, but our room had a funny smell. Also when I made the reservation I was not able to remove the deposit from the original credit card I used to place the hold even though I was told that I would.
October 2, 2012
Rated 5 out of 5 by LadyClem Brittany at Front Desk
As I was checking in, I spoke with Brittany at Front Desk and was telling her how I have always wanted to stay at this particular Sheraton - it was my birthday weekend and I felt it was time. Later that night with room service, I found she had let them know it was my birthday and a box of complimentary truffles and wine was delivered. I felt extremely touched and that simple act has made me a loyal customer due to the special touch of the front desk. Being treated special encourages me to come here more often when I need to get away and just relax. I loved that the room service was from the restaurant: Jimmy V's restaurant, the bed was ultra comfortable, and the indoor pool closing late made me enjoy my stay vacation. I plan to be back next month!
December 19, 2013
Rated 2 out of 5 by ABCherry Surprised
Sorry to be negative but I would appreciate this feedback if it was my business:
Difficult time additional night to reservation
Told we could switch credit card charges to my husbands card at check out...were not able to do that.
Room needed vacuuming..sat on floor with grandson and got up full of lent...
Service and quality of food at Jimmy V's was not good Sunday am...
Valets were not at front door at check in...standing inside..,.did not open door for me with all that luggage in my hands...no valet parking...very inconvenient check in upstairs from arrival area...just not a good set up...just overall disappointed...will not stay there again.
September 16, 2013
Rated 5 out of 5 by EllieTraveler1 Great customer service
The staff was very friendly and helpful. Jacqueline was most professional over the phone whenever I called the front desk. She made my stay very pleasant and I appreciate her willingness to help me out whenever she could.
January 23, 2014
Rated 3 out of 5 by KingTut Needs work
Room 1328: At first glance, everything seemed to be fine. But, when I started taking my shower, I noticed a yellow stain on the bottom of the tub near the drain. I turned around and then noticed discoloration of the grout lines along the back corner of the surround. As I was drying off, I notice the paint was peeling from the inside bottom of the bathroom door. And, the exhaust fan was noisy and only marginally effective. Finally, for the first time in my life of many hotel stays, my wife and I got stuck in the elevator.
August 14, 2012