Rated 4 out of 5 by Lion69 A few suggestions for management...
Overall, my brief stay at this hotel was pretty good. It is located in the heart of downtown Raleigh and was very convenient for the business purpose of my trip. The staff here were excellent -- very polite, engaging and welcoming. they accomodated a 1pm checkout after my flight was delayed on date of departure. Jimmy V's is a great hotel bar/restaurant and the staff there were equally as good -- it seems like a fun place to gather in the evenings. On the negative side -- (1) hallway on my floor was dirty -- should have been vacumed more than once each day and on my day of departure, the cleaning cart was left outside of my room for about two hours, which made me feel like "they can't wait til I get out of here"; (2) body hairs on my bathroom floor upon arrival -- I would encourage management to have cleaning service vacum the floor before wiping it down -- this is a great way to get rid of dust, hair, etc (3) the hotel charges separately for internet service -- I rarely encounter this at any better hotels these days....the internet is sort of like phone service.....you jusat come to expect that it will be available in your room, without additional charges (4) on my day of departure, there was no hot water in the shower -- and unfortunately, I had worked out, so not-showering was not an option. Again, the staff here were fantastic and the hotel is centrally located -- the issues I had were things that an attentive, visible management staff would recognize and address.
August 19, 2014
Rated 4 out of 5 by johnandjane excellent staff
We could not have had better staff service. There was a minor problem with our room but they quickly upgraded us to a new room. Can't way enough about the staff!
August 18, 2014
Rated 5 out of 5 by Terry42 Excellent Conference Stay
Would reccommend stay for any conference oppurtunity.
August 18, 2014
Rated 2 out of 5 by Gracie13 I was disapointed in this Hotel
I was traveling with an associate. I have Starwood status and her room was available, but mine was not. As it turned out - her room had a broken toilet that we did not discover until 9:00pm because we had gone out to dinner. So upon returning, she had to wait to get comfortable in her room until after 10:00 when the toilet was fixed. No real "valet parking". Staff will park accross the street and bring you your keys. When I asked only directions given were "the cars are accross the street. Overall just not the friendliest staff or nicest experience. Disapointed at best.
January 16, 2012
Rated 4 out of 5 by Chris1974 Not quit what I expected
I was very aggravated that there were NO refridgerators or microwaves in the rooms. Some people have medcine that requires refridgeration and some of us like to warm up food. I have never stayed anywhere that did not provide this. Also the room was not hot but never got cool enough. On a psoitive note the front desk staff was more than happy to heat up my food but this was a major inconvienence for me to have to go down there.
August 10, 2014
Rated 4 out of 5 by Shea5 Location, location, location
Excellent location and public areas. Service was great. Every staff member we met was warm and receptive.
Rooms were a little tired. Stuffed chair was dirty, tile needs regouting in bathroom, water from sink was either very hot or warm, no cold.
August 12, 2014
Rated 3 out of 5 by janieddd Not as great as before
I've stayed here before but this time, quality was lacking. The room was noisy, bed was uncomfortable, comforter had visible stains on it (Coffee???) We did not like checking in/out on 2nd floor, after driving in on the first floor.
August 12, 2014
Rated 4 out of 5 by Phay The Air Conditioner Works
It was a very nice hotel, definitely needs furniture upgrades but they are in the process of completing that task. We froze! Unfortunately, there was something going on the with the AC and we couldn't get it to warm up so as I said WE FROZE...LOL! (and I'm not a person who gets cold easily). The most important thing was that EVERYONE from the time we parked to check in until check was very kind, helpful and hospitable. So other than freezing and the upgrades I would definitely stay at this location again.
August 7, 2014
Rated 4 out of 5 by MeetingOver MeetingOver
Nice hotel. Great downtown location. Good food.
August 11, 2014
Rated 1 out of 5 by sarah nightmare stay
this is the worst hotel experience I have ever had and I stay at a lot of SPG hotels as a platinum member. Firest, my family was sleeping in bed when another family walked into our room. The hotel had given our room to someone else. I called down to the front desk and they were aware of what happened and said sorry but nothing else. We then left our room for dinner only to return to our keys not working. When they made the mistake, it deactivated our room keys but no one ever proactively told us or brought us new keys. The front desk then said management would call me and offered me 2000 bonus points, I never got a call fromt management and never received my bonus points (this is two weeks later). the water in the hotel was orange. I filled the tub twice and it was bright orange in color.
January 8, 2012
Rated 1 out of 5 by Mihir Bad Experience
I stayed there for AENC conference with our team. When we checked in Two guest service reps were working the desk. Once I provided my information they did not tell us where we can park, where the rooms was, what type of rooms it was. We manage to find parking accross the street in a garage. We had reservation for room with two beds since I was sharing a room with my colleague. When we went to the room it had one bed. At that time my room key had my original rate $ 169 written on it. I called the front desk and they sent someone with a key to another room. This key card did not have rate listed on there. Next day, before we went to the conference we tried using the business center computers to check e-mails but none of the stations were working. When we checked out, i noticed that my rate was changed to $ 269. I spoke to the supervisor (with glasses) and he said that my rate did not change and only portion of my rate was pre paid (as i had booked prepaid rate $ 169). We come to conferences Raleigh area every year and will not be staying at this hotel again.
December 13, 2011
Rated 3 out of 5 by Twinn2013 Great Location!
Excellent location in downtown and walking distant to Convention Center. When I was stay here, hotel was fully booked because couple groups of convention staying in this hotel,.The hotel was super busy, unfortunately 1 of the 3 elevators was out of service, therefor, it was taking forever waiting for elevators to go up and down. A lot hotel guests need to take service elevator to get to their rooms, so inconvenience. The Management totally was not prepare for this event.
January 22, 2014
Rated 3 out of 5 by Blueskyns My Comment
The hotel was not as we expected. The bathrooms were uncomfortable and so low which is not good for tall people. Also, no room facilities were provided such as swing kit, sandals, water not all time was available. We ordered two sandals since we are two people but they only gave one. Also, the rob was only one.
At the reception, Hiba was very helpful and joyful girl. She did our check in only in seconds!!
August 4, 2014
Rated 4 out of 5 by Ponelson22 First time stay
The Downtown Raleigh location is great. It is under construction so that was a little much to deal with at check in but overall not a big deal. It's very nice, clean, has a friendly staff and an upscale restaurant to get room service from! The beds were very comfy as well.
August 5, 2014
Rated 5 out of 5 by Patrisha44 My stay.
I enjoyed my stay. For the past 10 years I have stayed here at least once a year for an annual convention. The staff is awesome and this year I had the best experience ever. Even when my request for a cot was denied, the staff was professional and explained that fire codes would not allow them to honor my request. The carpet in our rooms was dated and was stained. The lobby was very comfortable and provided place for our group to convene. It would be nice if the hotel provided free internet in the rooms.
July 31, 2014
Rated 3 out of 5 by WSPlano Room too cold to sleep!
Room was set to 72 degrees and after trying to set thermostat to 80, for much desired heat, nothing happened... cold air still came out of vents. Finally determined that setting to "economy" turned off system. No room service menu. No heat. Sound of crying infant during night was tipping point. Would NOT recommend to travelers.
August 4, 2014
Rated 2 out of 5 by NormanZZ Average
Hotel is a good location if you want to be downtown but is average at best, below average for the cost. Within walking distance to bars and restaurants is the only reason to stay here. Our room had not been fully serviced - coffee maker had not been cleaned from previous guest. Carpet was worn and stained. A/C had poor control.
August 4, 2014
Rated 3 out of 5 by COB42 What happened to "you belong?"
Over the past 10 years, I've really enjoyed staying at this property. However, because the turnover is excessive, it is rare to see a familiar face at check-in or during my stay. Therefore, if there are issues that need attention, you are generally not treated as a loyal patron unless a certain customer service/front desk manager is on duty. For the most part, the newly hired front desk staff are friendly and courteous; however, if customer service/front desk managers are rude and uncompromising, the front desk staff will think it's okay to treat patrons that way. I realize that customers are not always right, but loyalty should always be considered.
October 1, 2012
Rated 5 out of 5 by ta179 Nice location
Easy to reach from airport. Adjacent parking. Central to food. No brainer choice next time, and look forward to that as a result.
August 4, 2014
Rated 2 out of 5 by Brian91 Nightmare experience!!
Let me first say we live 20 minutes from this hotel. We decided to take a "fake vacation" in order to let me daughter swim in the heated pool, and be downtown Sunday morning for an event. Here is a list of the failures by this hotel:
1. Checked in, asked for late checkout, and was granted. However, I was not informed there was a charge.
2. Went to room, keys did not work
3. Went got new keys, asked where pool was. Told then that the heater was broken on their heated pool, (the main reason we selected it).
4. Loud and obnoxious guests in the hall at 2am. A call to security seemed to do nothing. Worse that Vegas!
5. Multiple calls to customer service to talk to them about the pool. Circular conversation, with them saying that maintenance was going to fix it. (never did)
6. At this point, my customer bill says that I have been charged my room rate, plus $45.00. This number equates to nothing I can find n the website, and my bank account has been charged 25 additional dollars, which also equates to nothing I can find.
At this point, if I am not offered a refund, or another night stay for later in the year, Or points on my account,I will NEVER stay at another Starwood property.
January 15, 2012
Rated 5 out of 5 by Barby9 A Perfect Stay!
From the time that we arrived until eleven days later when we left, we probably experienced our best hotel stay ever!
From Sarah and Christine up front (and ALL of the front desk staff) to the engineers and housekeepers throughout the hotel, friendliness, helpfulness and just plain old consider\ation for our comfort was first and foremost.
I do not recall everyone's name but I do want to add a few names that do remain with me--along with the two previously mentioned ladies there was Sharon and Mousalin in the Club Lounge & Renee' from housekeeping.
Basically, every employee whose path we crossed made our stay perfect and all should be applauded!
July 10, 2014
Rated 3 out of 5 by wwtong Good stay bad experienca
We were pleased with the hotel overall, however the Bar located inside the hotel is not acceptable. The staff, 4 of them let us sit there for 15 mins before seeing to our needs. Tha bar was empty except for me and my wife. Got a round of drinks and that was the last we saw of our server. we asked one of the other tenders to close us out a they said they could not, we had to wait for our server who was on break. Another 15mins later we left. the bill was 18.00 dollars and with tax should have been 19.21, but the bill showed a 15% tip added and it was neither earned or deserved. I asked the front desk about it and they stated that the bar was not supposed to add tip without knowledge.
August 8, 2012
Rated 3 out of 5 by HighExpectations10 Basic Hotel
I was very disappointed with my recent hotel stay at the Raleigh downtown location. As an SPG member I received an upgraded stay to the Club House Level. Upon arriving in my room for the club house level my room was very standard. Issue with the bed, there were stains on my sheets. The carpet didn't appear clean and could use a good shampoo. My sink had a slow drain. The fitness area equipment (treadmills) we either broken or had wires cut or hanging out. The pool tile in the walk area leading to the gym was very dirty and old. Definitely needed to be replaced. The paint on the bottom of the walls were peeling and hanging off. There were no dry areas or mats leading to the gym. Great potential for an accident or kids getting lead poisoning. I notified hotel manager Christie and she said she would contact the appropriate department. She also offer me some additional hotel points for my troubles. I did greatly appreciate that gesture. She was very pleasant, but I hope effective in getting these major issues resolved. The food on the club house level was nothing to brag about,and not very hot. Elevators needs some attention as well.
July 31, 2014
Rated 1 out of 5 by Samsiam Rude staff!!! Very dirty room!!
Would NEVER go back. Came in for my brothers wedding. The room was dirty. Black mold in the shower. Dirty hand prints on the bathroom door. I went and got Clorox wipes to clean it. The shower stopped up and would not drain. But that is not the worst part. On Friday night a group of teachers came in for a conference. My children and I were woken up at 1am from them yelling in the hallway and slamming their door. Called to the front desk and they sent someone up. We were woken up again the next night at 1am and again at 3am. Called the front desk and she said well we can move you!!!!
April 4, 2012
Rated 3 out of 5 by ford12 Fire Chief
the manager the way he talk to me
July 29, 2014
Rated 1 out of 5 by 1DissapointedGuest Dirty!!!
Hotel needs to be updated, rooms were dirty and very out dated. Beds were not comfortable. A true dissappointment for a SPG member in comparison to other SPG hotesl I stay with across the year.
July 28, 2014
Rated 3 out of 5 by Onatrip Lots of confusion
Parking situation is not good. Neither is check in. No one to aid in the garage vouchers when you pull up around the back makes traffic jams and a dangerous situation. Having to park, then go in, then go back out to car to get luggage is too much of a process when you can't leave your car in the roundabout. Staff was not friendly and quite dismissive. Cleaning staff was very nice, but our room had a funny smell. Also when I made the reservation I was not able to remove the deposit from the original credit card I used to place the hold even though I was told that I would.
October 2, 2012
Rated 5 out of 5 by getter great location
hotel was in walking distance to nightlife, restaurants, and attraction in downtown
July 28, 2014
Rated 4 out of 5 by Charliec7 Location, location, etc.
Clean comfortable hotel with a friendly staff.
July 28, 2014
Rated 5 out of 5 by Shirtguy The best employees
I stayed at the Sheraton Raleigh for the third year having busines in the area. I had interactons with many departments and in each instance the personnel were fantastic. I already reserved for my 2015 stay.
July 27, 2014