Rated 2 out of 5 by marilyn101 NC conference
The rug in the room had not been cleaned there was a 2x2 piece of paper on floor beside chair when I entered room plus white material all over the carpeting. Remote control channel button only worked in one direction. Realized in the morning that the clock in the room was one hour behind. The next day the alarm clock went off at 7 am, I did not set the alarm and left the previous morning earlier. Only one elevator out of 3 was working on Saturday morning. I was on the 17 th floor and the elevator stopped at every floor going down. Staff was courteous.
November 4, 2013
Rated 2 out of 5 by Prossygk Hotel Needs Work
This hotel needs work. From the hallways to the bathrooms. The water pressure needs work and makes sounds when turn on hot water. I am sure my next room over did not like the sound when I had to catch a plane at 4:00 am. Overall the staff was very friendly and checking on my room service. but the room service dishes were not picked up for two days and the room down the Hall dishes were not picket up. Check in person was not friendly and she gave me a key that did not work the elevator. The rest of the Staff was very friendly and concentrate on me. Parking is a Bear. The Parking Garages is hard to locate. They do not take AM EX. The Valet was hard to find. Poorly lite. I decide to self Park because I could not find the Valet. Stay was okay but needs work
November 13, 2013
Rated 5 out of 5 by JC83 Wonderful hotel for the frequent Raleigh traveler
I travel for work each week and it is located perfectly for those who work in Downtown Raleigh. The room are clean and the staff bends over backwards to accomodate the frequent travelers. Platinum members also get access to the lounge (free breakfast and appetizers/dinner) and almost every week receive a welcome packet (can be chocolates, fruits, cheeses, etc.). It has been a great hotel to stay at
December 7, 2013
Rated 3 out of 5 by waxhaw It is the little things
I have stayed at this hotel weekly for the last several weeks. Little things make or break an experience. My last four stays have been disappointing. Twice my room was not cleaned during the day, once I had soap but not shampoo, did not notice until I was in the shower. Once shampoo and no soap. Clocks were not set after time change and one morning the next door room wake up alarm went off at 5:30 AM but room was empty. I really am trying hard to continue staying here. Staff is nice, great location and restaurant is very good.
November 13, 2013
Rated 5 out of 5 by SkipperGarrett Highly Recommend
The Sheraton in downtown Raleigh lives the vision of extraordinary customer service. The staff are at the ready to cooperatively assist with every need, both in corporate meetings and individual service. The setting offers much to see, the building is beautiful and upgraded with everything one needs away from home - and the staff clear commitment to truly serve the customer is exceptional.
December 6, 2013
Rated 5 out of 5 by Kelly3 Great Stay
Everything about the hotel and the staff was professional, fun and inviting. Great Job!!
December 17, 2013
Rated 5 out of 5 by cruz1116 Excellent customer service
I stayed at the Sheraton on Sat 10/19/2013. After going out to dinner, I stopped at the front desk to ask about the soda machines on each floor. Before going to dinner, I had attempted to purchase a soda on my floor and another floor without any success. I ask the lady at the desk what the trick was and explain what had happened. The lady told me to hold on a second, went in the back and came back with a couple of sodas for me. She apologized for the problem and told to me to enjoy my stay. I think that this went over and above what was expected of her.
October 21, 2013
Rated 5 out of 5 by Lexi17 Great customer service, and great food!
I usually stay at the Sheraton every week for work, and I found myself at the Sheraton during the week of Thanksgiving. I was so impressed that the staff set up lights and Christmas trees. Not only that, but there was a fruit and cheese plate waiting for me when I checked in with a nice note. Every day this week the food selection in the platinum lounge has been superb. I always enjoy my stay here, but this week has truly been excellent.
November 27, 2013
Rated 3 out of 5 by 1TiredProf Plush and comfy, not business friendly
The Sheraton is luxuriously comfortable, and beautifully appointed. If, however, you are a working guest, it is not at all well-suited to your needs. I stayed three days, along with few hundred friends at a conference. In the meeting spaces we had wireless (though weak signal) access to the Internet. In our rooms, the only place with peace and quiet, we were assessed a $10 per day charge. Does this matter to everyone? maybe not, but to an online college communication instructor, it is a deal breaker. Also, there is no affordable coffee and quick food available early morning (6 a.m.) range.
October 12, 2012
Rated 4 out of 5 by MeanOldMom8 Amazing Staff!!! Don't let the hotel renovations make you miss out on a great stay!
From the registration staff to the bellmen to housekeepers, everyone was friendly, helpful, and courteous. Both Kevin, Paula, and another young man who helped us with checking out on Sunday, were especially wonderful to us. Paula was the 6th floor housekeeper and Kevin was the bellman that helped us with our luggage when we checked in on Friday. Since the floors with guest rooms are only accessible by using a card key, we felt very safe. An additional benefit of being in the center of Raleigh is that there were a variety of restaurants and weekend events right outside of the hotel.
May 6, 2013
Rated 4 out of 5 by Joseph Noise
The hotel is under update so not all features are available. It is very clean and staff is very kind. If you are coming during concert season and staying on Thursday however, you should look elsewhere. There is a city concert outside of the window and loud is an understatement. The hotel has nothing to do with this. They were exceptionally kind to me in moving rooms to get work done, but unless you came for the concert you may find this very uncomfortable with the window vibrating until nearly 11pm. Again, not the hotels fault, and they were very helpful in looking for a solution which was greatly appreciated. Just beware and plan ahead if you are expecting a quite restful evening or have to sleep early.
June 1, 2013
Rated 5 out of 5 by Walt42 Stay here often. Great experience!!
Stay here often. Never disappointed.
December 12, 2013
Rated 2 out of 5 by Bucky773 This hotel has seen better days
The arrival began by having no idea where to park. There are no signs directing you to the lot where they want you to park. No valet parking available. You have to park somewhere, then come inside, receive a map to where you're supposed to park, then go back, retrieve your car from the place it is and find the Sheraton lot. It's not hard to have a sign in the turn-around telling you where to park. The rooms are old and mine was shabby. Ripped chair, scratches on everything, random "splashes" on the wall, old bathrooms. We were awakened twice during the night by fire alarms---requiring us to sit in the lobby for 20 minutes while the hotel tried to figure out what was going on. It was a horrible experience.
June 8, 2013
Rated 4 out of 5 by engineer2001 Hotel staff is extremely helpful
We had our company holiday party here, and we stayed the night. The hotel staff was extremely helpful with both the part and the room stay. Thanks!
December 9, 2013
Rated 1 out of 5 by Marce What An Ordeal!
I arrived at the hotel at a little after 1:00am and ran into my work colleagues in the parking deck. Naturally, the 3 of us walked in together to check in. The attendant then told us that they only had 2 rooms available yet there were 3 of us and we each had separate reservations. Not exactly what you want to hear after sitting in a 4 hour meeting then travelling 3 hours to get this kind of news. Being that one was a male and the other was my superior, I offered to share the room with her.
We still do not know how a hotel can over book and not notify people especially when the rooms have already been paid for! I stay in this hotel every month for about a week and I haven't been receiving all of my SPG points.
June 26, 2013
Rated 2 out of 5 by Jane43 Hire English speaking help!!
!st room great , but clothes rack fell out, moved to old, old rm. Floor was filthy. The maid didn't understand/or speak English. So we had no clean towles for the next day. First morning only 2 creamers. No Fridg in either room. I asked for tea, towles, & more soap. Got only soap.Maid happy she didn't have to change sheets. So very cold, when matinance man came, we didn't understand him either. The buffet, in the morning, we have had better FREE breakfast in motels. 2 eggs over med. came w/yolks broken nasty to look at & veggie ommlet was soaked in grease, served on used cloth
June 29, 2012
Rated 4 out of 5 by Marce Under Construction
I stay here once a month and this hotel is always very busy. I absolutely love the new restaurant, Jimmy V's that is attached to the hotel.One late afternoon around 5:30-6:00 I noticed that the room next to mine had left a carrier bag of take away food out in the hallway. When I was checking out the next day, the bag was still there outside of the room. I'm surprised that no one had come by to check the hallways and I was on club level.
November 17, 2013
Rated 5 out of 5 by Sheila13 Outstanding staff
The staff has provided me with an excellent experience in Raleigh, particularly since the renovations. The concierge lounge staff and the front desk folks are great!
December 6, 2013
Rated 1 out of 5 by Sandie44 Expectations
Room Comfort: sliding windows had a 1/4 in gap and wind, noise from outside was coming in. Could not figure out where the problem was until 2nd night when noise from outside sounded like it was in my room and when the wind blew outside, my curtians moved.
Staff Met my needs: called to the desk to get batteries for my remote control @6:30, waited, called back down @9:00 and the front desk forgot to notify engineering. They came soon after.
Room Cleanliness: There was hair in the shower and under the vanity. the shower also had soap scum in the soap holder from previous guest. The carpet had stains as well.
Facilitates met my needs: The cost of the hotel was not reflected in the condition of the room.
March 14, 2013
Rated 5 out of 5 by Tinaw Customer Service at its best!
The entire staff was extremely helpful and friendly. The hotel was very clean, which is important to me. I will definitely be back soon. I look forward to my next stay!
December 4, 2013
Rated 2 out of 5 by Meg79 Very lacking for the price
I was very unsatisfied with this hotel. I understand it is being remodeled in phases but everything looked aged and dirty. I had to walk around the building to the ONLY hotel entrance left open after my work dinner (it was only 10pm- not sure why the other doors were locked). Being alone and a female, this was not a safe feeling. The lobby, my room and hallways were not attractive. My room's detailed (cheap caulk that didn’t match anything in the bathroom- tube was white while caulk was a nasty looking cream/yellow, wallpaper coming off and bathroom ceiling chipping off) was ridiculous. For the price I paid for the room, I was HIGHLY unsatisfied. The staff was very nice but that is the only positive I can say about my stay.
May 23, 2013
Rated 4 out of 5 by loria The staff is very friendly.
Overall, very good. Room service cost was ridiculous with an delivery charge, tax and 20% gratuity based on the tax, cost of meal and delivery charge and then an added space for an optional additional gratuity!!! Cleaning and restocking in the room was a bit of hit & miss. The hotel offers a $5.00 coupon to use in some of the hotel facilities if you don't have your room cleaned and hang the notice on your door by 2:00am, which I did a couple of times, but only got one coupon. The service in the restaurant was also hit & miss, great one day and terrible the next.
March 4, 2013
Rated 4 out of 5 by SPGMEMBER13 Excellent customer service
From Front Desk to Lounge Staff – everyone is very welcoming, friendly and helpful. I have stayed at this Sheraton property for almost 3 months for business and they made sure that I feel like home.
I would like to thank Christine, Spencer, Diane and many others for their hospitality.
November 26, 2013
Rated 2 out of 5 by abundantlife2013 Utterly Discombobulated...
Never have I had such an unsatisfactory stay at a hotel. The service was very piecemeal. I never received my welcome to hotel package and I was there for four days! I had to do my own research to find local eateries and places of interest, and then on my last day there, a maintenance staff gave me a map of the area with...you guessed it...all the local eateries and places of interest. How convenient.
The beds were too soft, the room temp was erratic, I never had consistent cleaning of the room (since when do you have to ask for an extra roll of tp besides that which is on the roll? C'mon people).
Overall very disappointed. Just work on being more consistent. No one likes these kinds of surprises when they stay at a hotel.
February 4, 2013
Rated 5 out of 5 by Mistry2013 October 2013
I was staying at the hotel for 2 weeks - and all the team at the hotel made me feel at home. Everyone made sure that I had everything I needed. The hotel has such a cool and friendly vibe about it. A special shout out to 'Jack' the bar manager who is pretty awesome behind the bar and also Bob - one of the waiters at the restaurant. And of course the chefs - from breakfast to dinner - thanks for making me smaller portions. Leon the GM has done a great job in pulling this team together. THANK YOU!
October 20, 2013
Rated 5 out of 5 by Lynn88 Great Location !
Great hotel for business in downtown Raleigh
December 4, 2013
Rated 4 out of 5 by Debbie55 Welcoming staff
This hotel is located in beautiful downtown Raleigh, N.C., the staff met us and welcomed us to the hotel and helped us with check in and luggage. We were there for a wedding and enjoyed meeting up with old friends. Unfortunately the rooms were not large enough to entertain a few friends, nor did they have a refrigerator or microwave which we have come to expect in most higher end hotels. ( We were allowed to rent a small refrigerator to use for my husbands medication.)We were allowed to gather as a group in the well appointed lobby area outside of the bar and enjoyed the atmosphere. We did use the pool and spa and found them to be both clean and warm. Overall we enjoyed our stay and if in the Raleigh area again we would stay here.
October 31, 2012
Rated 2 out of 5 by JANC This hotel Needs Improvement
During my recent stay at the Sheraton I was expecting a very nice stay in a clean hotel with great service. What I actually got was not even close. When I first entered the room I noticed that the room was not very clean (handprints all over doors, trash just under the edge of the bed, etc...). I went ahead and tried to over look that. Then later that day we went out and all around the hotel on the outside there were homeless people and beggers. As a single women it was quite alarming. I know the hotel staff cant do much about the public around their facility but maybe they could talk to the city about it. Also I met a few friends at the bar and they over charged us several times during our stay. Over all it was not a good experience.
January 25, 2013
Rated 3 out of 5 by Hello123 Sheraton Stay was ok
When I first arrived, I was not greeted by anyone. The young man that did help me was not very personable at all. He stated my pay and gave me my card, he did not show me where the elevators were, or talked about any of the amenities. He did not tell me to enjoy my stay or anything. I had to initiate the conversation which is not what I am used to when paying $129 per night. However, the next morning, with a different staff, I was greeted much nicer. I wish I new the young lady's name but she remembered mine when I was checking out. The rooms did not have a microwave or refridge which bothered me too. The hotel in itself is nice and convenient to the convention center which is there my training was held but other than that, it was an ok stay.
December 10, 2012
Rated 4 out of 5 by Flippa House keeping service requires help...
House keeping was terrible... My room didn't get clean until after 5 pm... I was at the conferance all day and when I return to my room approx 4:45 pm I had to leave so one of the housekeeping staff member could clean me room... this didn't happen once but all 3 days of my stay... For that reason I rate the house keeping staff as unsat... To be fair to house keeping staff, when the room was clean, they did and excellant job... I don't know if there was a shortage in house keeping staff work doing that specific period but I did not like it...
April 8, 2013