Rated 2 out of 5 by Jane43 Hire English speaking help!!
!st room great , but clothes rack fell out, moved to old, old rm. Floor was filthy. The maid didn't understand/or speak English. So we had no clean towles for the next day. First morning only 2 creamers. No Fridg in either room. I asked for tea, towles, & more soap. Got only soap.Maid happy she didn't have to change sheets. So very cold, when matinance man came, we didn't understand him either. The buffet, in the morning, we have had better FREE breakfast in motels. 2 eggs over med. came w/yolks broken nasty to look at & veggie ommlet was soaked in grease, served on used cloth
June 29, 2012
Rated 4 out of 5 by JohnC7698 Elevators
Elevators were very difficult to operate. I put my card in, the floor button would light and then when elevator began to move the light went off and the elevator went elsewhere. This happen almost every time.
November 24, 2014
Rated 1 out of 5 by Marce What An Ordeal!
I arrived at the hotel at a little after 1:00am and ran into my work colleagues in the parking deck. Naturally, the 3 of us walked in together to check in. The attendant then told us that they only had 2 rooms available yet there were 3 of us and we each had separate reservations. Not exactly what you want to hear after sitting in a 4 hour meeting then travelling 3 hours to get this kind of news. Being that one was a male and the other was my superior, I offered to share the room with her.
We still do not know how a hotel can over book and not notify people especially when the rooms have already been paid for! I stay in this hotel every month for about a week and I haven't been receiving all of my SPG points.
June 26, 2013
Rated 1 out of 5 by Sandie44 Expectations
Room Comfort: sliding windows had a 1/4 in gap and wind, noise from outside was coming in. Could not figure out where the problem was until 2nd night when noise from outside sounded like it was in my room and when the wind blew outside, my curtians moved.
Staff Met my needs: called to the desk to get batteries for my remote control @6:30, waited, called back down @9:00 and the front desk forgot to notify engineering. They came soon after.
Room Cleanliness: There was hair in the shower and under the vanity. the shower also had soap scum in the soap holder from previous guest. The carpet had stains as well.
Facilitates met my needs: The cost of the hotel was not reflected in the condition of the room.
March 14, 2013
Rated 5 out of 5 by EllieTraveler1 Great customer service
The staff was very friendly and helpful. Jacqueline was most professional over the phone whenever I called the front desk. She made my stay very pleasant and I appreciate her willingness to help me out whenever she could.
January 23, 2014
Rated 5 out of 5 by William69 This hotel has great staff
The hotel staff and hotel location were great. They were both informative and helpful.
The one area I was disappointed in was the lack of sitting room in the room itself. It appeared that they placed the one arm chair in the room in front of the connecting door and the desk chair was moved to the opposite side of the window with the round table between. This arrangement did not allow for the connecting door to be opened if required. Additionally, the only place to sit and talk with one another, read or watch TV was on the bed. It is fine for one person but not two.
December 23, 2013
Rated 4 out of 5 by loria The staff is very friendly.
Overall, very good. Room service cost was ridiculous with an delivery charge, tax and 20% gratuity based on the tax, cost of meal and delivery charge and then an added space for an optional additional gratuity!!! Cleaning and restocking in the room was a bit of hit & miss. The hotel offers a $5.00 coupon to use in some of the hotel facilities if you don't have your room cleaned and hang the notice on your door by 2:00am, which I did a couple of times, but only got one coupon. The service in the restaurant was also hit & miss, great one day and terrible the next.
March 4, 2013
Rated 2 out of 5 by abundantlife2013 Utterly Discombobulated...
Never have I had such an unsatisfactory stay at a hotel. The service was very piecemeal. I never received my welcome to hotel package and I was there for four days! I had to do my own research to find local eateries and places of interest, and then on my last day there, a maintenance staff gave me a map of the area with...you guessed it...all the local eateries and places of interest. How convenient.
The beds were too soft, the room temp was erratic, I never had consistent cleaning of the room (since when do you have to ask for an extra roll of tp besides that which is on the roll? C'mon people).
Overall very disappointed. Just work on being more consistent. No one likes these kinds of surprises when they stay at a hotel.
February 4, 2013
Rated 2 out of 5 by Meg79 Very lacking for the price
I was very unsatisfied with this hotel. I understand it is being remodeled in phases but everything looked aged and dirty. I had to walk around the building to the ONLY hotel entrance left open after my work dinner (it was only 10pm- not sure why the other doors were locked). Being alone and a female, this was not a safe feeling. The lobby, my room and hallways were not attractive. My room's detailed (cheap caulk that didn’t match anything in the bathroom- tube was white while caulk was a nasty looking cream/yellow, wallpaper coming off and bathroom ceiling chipping off) was ridiculous. For the price I paid for the room, I was HIGHLY unsatisfied. The staff was very nice but that is the only positive I can say about my stay.
May 23, 2013
Rated 5 out of 5 by Anthony317 Bianca
I'm a Front Desk Manager at a Sheraton so I know the Welcome/Farewell process very well and I wanted to let you know that Bianca at the front desk hit every point and really connected with me as a guest. She's a perfect example of what Starwood is trying to do with it's customer service. Thanks Bianca!
November 13, 2014
Rated 4 out of 5 by Debbie55 Welcoming staff
This hotel is located in beautiful downtown Raleigh, N.C., the staff met us and welcomed us to the hotel and helped us with check in and luggage. We were there for a wedding and enjoyed meeting up with old friends. Unfortunately the rooms were not large enough to entertain a few friends, nor did they have a refrigerator or microwave which we have come to expect in most higher end hotels. ( We were allowed to rent a small refrigerator to use for my husbands medication.)We were allowed to gather as a group in the well appointed lobby area outside of the bar and enjoyed the atmosphere. We did use the pool and spa and found them to be both clean and warm. Overall we enjoyed our stay and if in the Raleigh area again we would stay here.
October 31, 2012
Rated 5 out of 5 by cruz1116 Excellent customer service
I stayed at the Sheraton on Sat 10/19/2013. After going out to dinner, I stopped at the front desk to ask about the soda machines on each floor. Before going to dinner, I had attempted to purchase a soda on my floor and another floor without any success. I ask the lady at the desk what the trick was and explain what had happened. The lady told me to hold on a second, went in the back and came back with a couple of sodas for me. She apologized for the problem and told to me to enjoy my stay. I think that this went over and above what was expected of her.
October 21, 2013
Rated 5 out of 5 by DebbieDB Sheraton Raleigh Downtown
Thank you for your email asking about our stay this past weekend at the Sheraton Raleigh Downtown hotel. We truly enjoyed being at the Sheraton Raleigh Hotel. Your front desk clerk, Bianca, was extremely helpful, courteous, and friendly. I commend hotels and businesses that greet you with a smile and enjoy serving their customers. I have always enjoyed being at Sheraton hotels and the Raleigh Downtown hotel is one I enjoy as well. Your service was commendable and the attendants were more than willing to do whatever it took to make our stay comfortable.
December 16, 2013
Rated 2 out of 5 by marilyn101 NC conference
The rug in the room had not been cleaned there was a 2x2 piece of paper on floor beside chair when I entered room plus white material all over the carpeting. Remote control channel button only worked in one direction. Realized in the morning that the clock in the room was one hour behind. The next day the alarm clock went off at 7 am, I did not set the alarm and left the previous morning earlier. Only one elevator out of 3 was working on Saturday morning. I was on the 17 th floor and the elevator stopped at every floor going down. Staff was courteous.
November 4, 2013
Rated 2 out of 5 by JANC This hotel Needs Improvement
During my recent stay at the Sheraton I was expecting a very nice stay in a clean hotel with great service. What I actually got was not even close. When I first entered the room I noticed that the room was not very clean (handprints all over doors, trash just under the edge of the bed, etc...). I went ahead and tried to over look that. Then later that day we went out and all around the hotel on the outside there were homeless people and beggers. As a single women it was quite alarming. I know the hotel staff cant do much about the public around their facility but maybe they could talk to the city about it. Also I met a few friends at the bar and they over charged us several times during our stay. Over all it was not a good experience.
January 25, 2013
Rated 2 out of 5 by Gsink dirty
carpet was dirty, halls and room.
November 19, 2014
Rated 3 out of 5 by Hello123 Sheraton Stay was ok
When I first arrived, I was not greeted by anyone. The young man that did help me was not very personable at all. He stated my pay and gave me my card, he did not show me where the elevators were, or talked about any of the amenities. He did not tell me to enjoy my stay or anything. I had to initiate the conversation which is not what I am used to when paying $129 per night. However, the next morning, with a different staff, I was greeted much nicer. I wish I new the young lady's name but she remembered mine when I was checking out. The rooms did not have a microwave or refridge which bothered me too. The hotel in itself is nice and convenient to the convention center which is there my training was held but other than that, it was an ok stay.
December 10, 2012
Rated 4 out of 5 by Flippa House keeping service requires help...
House keeping was terrible... My room didn't get clean until after 5 pm... I was at the conferance all day and when I return to my room approx 4:45 pm I had to leave so one of the housekeeping staff member could clean me room... this didn't happen once but all 3 days of my stay... For that reason I rate the house keeping staff as unsat... To be fair to house keeping staff, when the room was clean, they did and excellant job... I don't know if there was a shortage in house keeping staff work doing that specific period but I did not like it...
April 8, 2013
Rated 1 out of 5 by Dissapointed40 What a way to ruin my 40th Birthday
Our room was dirty upon arrival.
P. hairs in the shower and sink!!!!! The shower would not drain!!! We were late to my OWN birthday party waiting for the staff to arrive to fix the disgusting shower!! The paint was peeling off the window sill. A used shower chair was sitting at the entrance to greet us when we entered our room. What a way to ruin my 40th birthday getaway. Will NEVER stay here again or recommend it to anyone!!!!! Our first getaway for 2 nights in a row since our son was born. (he is 3!) So disappointed and disgusted!!!!!!!!!
March 9, 2014
Rated 5 out of 5 by Lily27 Best Club Lounge
The Club Lounge is exceptional.
November 16, 2014
Rated 2 out of 5 by Brendan7 This hotel needs to be renovated.
This hotel has a great location in downtown. There are many places to eat/drink within a short walk. The major drawbacks are cosmetic. The lobby area is very nice, clean, and seems up to date. Once you see the guest room levels, everything there seems very outdated. The hallways are dreary, with poor lighting. The rooms aren't any better. The bed was comfortable, and the TV was relatively new. The carpet, furniture, walls, etc need a make over. The desk chair was especially bad. It was very worn with scratches and tears all over it.
March 7, 2014
Rated 2 out of 5 by Prossygk Hotel Needs Work
This hotel needs work. From the hallways to the bathrooms. The water pressure needs work and makes sounds when turn on hot water. I am sure my next room over did not like the sound when I had to catch a plane at 4:00 am. Overall the staff was very friendly and checking on my room service. but the room service dishes were not picked up for two days and the room down the Hall dishes were not picket up. Check in person was not friendly and she gave me a key that did not work the elevator. The rest of the Staff was very friendly and concentrate on me. Parking is a Bear. The Parking Garages is hard to locate. They do not take AM EX. The Valet was hard to find. Poorly lite. I decide to self Park because I could not find the Valet. Stay was okay but needs work
November 13, 2013
Rated 5 out of 5 by mikey01 Exceeded what we expected
When we arrived for our check-in, the young man at the front desk far exceeded my expectations, he thanked me for my military service, plus made my wife and I feel really at home, we could not find a luggage cart, he found the cart for us and transported our luggage to our room, made sure we had everything we needed. The Jimmy V Restaurant was excellent, the food, the evening service was great, we actually ate supper there, plus came back to the bar area that evening, ate again at the bar. Had breakfast Sunday morning, food was very good, service was a little slow, should have had someone walking around with a coffee pot keeping folks coffee cup full. We will definitely stay here when we visit Raleigh again. Atmosphere around hotel is very good and clean
March 10, 2014
Rated 5 out of 5 by KKJBTB Staff was great
It was my anniversary weekend and we just wanted a quite getaway place and this was it. The most impressive thing for me was the service of Andrew and Preston. They helped make the weekend special for my wife and I. We really appreciate their hospitality/service. Many places promise good service but never live up to the hype and this time it was shown via Andrew on one day and Preston the next. The location is great and I would recommend this hotel to others and I will be back again with my family next time.
August 17, 2014
Rated 4 out of 5 by Late4meeting A fair room
We stayed 3 nights. There was a sock that belonged to a former guest that remained on the floor the entire time. Maybe housekeeping thought it was ours. We also put in a wake up call on the 2nd night. The call was 52 minutes late. The last night I decided to use my phone instead. The bathroom was very clean. We had nice, fresh bedding and the pool was wonderful. The hotel staff were quite cordial and willing to help with directions on several occasions. As long as you don't count on a wake up call, I would recommend this hotel.
February 4, 2013
Rated 3 out of 5 by waxhaw It is the little things
I have stayed at this hotel weekly for the last several weeks. Little things make or break an experience. My last four stays have been disappointing. Twice my room was not cleaned during the day, once I had soap but not shampoo, did not notice until I was in the shower. Once shampoo and no soap. Clocks were not set after time change and one morning the next door room wake up alarm went off at 5:30 AM but room was empty. I really am trying hard to continue staying here. Staff is nice, great location and restaurant is very good.
November 13, 2013
Rated 1 out of 5 by suzzy Beware
The hotel was undergoing renovation, BUT there is no excuse for having only three elevators to supply the needs of the hotel. They were SEVERELY overworked and were only going up - quite full by the time it got to the sixth floor. We resorted to the stairs. I'm 66 and in fair shape, My husband is 79 and has bad knees. The stairs were not fun - PLUS they were FULL with other people trying to get up or down. I thought we were in a fire drill. I question whether it was safe or legal not to have sufficient elevators for the hotel.
June 10, 2013
Rated 4 out of 5 by Phay The Air Conditioner Works
It was a very nice hotel, definitely needs furniture upgrades but they are in the process of completing that task. We froze! Unfortunately, there was something going on the with the AC and we couldn't get it to warm up so as I said WE FROZE...LOL! (and I'm not a person who gets cold easily). The most important thing was that EVERYONE from the time we parked to check in until check was very kind, helpful and hospitable. So other than freezing and the upgrades I would definitely stay at this location again.
August 7, 2014
Rated 2 out of 5 by ezliving1969 My one night stay
There is so much hype about the hotel having under gone a renovation. I was very disappointed in my room. Repainting popcorn ceilings is not updating a room to me. The bath room was not as clean as I would like and had cracked tiles. In addition there was some type of water stain above the closet, it was not pleasant looking at all. The shower was extremely dated for a price of $250+ per night. I will not stay here again. I would rather pay a lot less and expect less than to be fooled by a company that advertises luxury.
April 24, 2013
Rated 5 out of 5 by Patrisha44 My stay.
I enjoyed my stay. For the past 10 years I have stayed here at least once a year for an annual convention. The staff is awesome and this year I had the best experience ever. Even when my request for a cot was denied, the staff was professional and explained that fire codes would not allow them to honor my request. The carpet in our rooms was dated and was stained. The lobby was very comfortable and provided place for our group to convene. It would be nice if the hotel provided free internet in the rooms.
July 31, 2014