Rooms & Rates

  • For stays longer than 90 days, please call 866-539-3446.
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1 Room 1 Rooms , 1 Adult 1 Adults , 1 Child 0 Children
Rated 3.7 out of 5 by 538 reviewers.
Rated 4 out of 5 by Great food jimmy v's osteria and bar was fantastic. April 11, 2014
Rated 4 out of 5 by This hotel is in the heart of the city Great location. Dark rooms that need more lighting. Comfy beds. April 9, 2014
Rated 5 out of 5 by Great Hotel I really enjoyed my stay and house keeping was amazing. April 8, 2014
Rated 4 out of 5 by Location Great view and location to Convention Center April 8, 2014
Rated 4 out of 5 by Hotel features Overall experience was good. Needed trash emptied & fresh bath linens on one occasion. April 7, 2014
Rated 2 out of 5 by This hotel needs improvement with customer service Our association stayed at your hotel the weekend of April 4 - 6, 2014. My friend and I shared a room. Upon arrival we pulled into the area of the hotel on Salisbury St. for help with our luggage. It took a very long time to get any help at all. Finally we took all the luggage out of the car, my friend stayed with the luggage as I went to park the car in your parking deck. When I returned, she was still in the same spot with the luggage, no one had offered to help her. We gathered our luggage and began to carry it in ourselves, when a bellman recognized we needed help and did step in to help. The check process went fine, although the front lobby workers were not overally friendly. Friday night we ate dinner in your hotel restaurant. The customer service was not great, in fact, somewhat rude. Saturday we were out of the room the entire day, returning around 4pm. The room had not been cleaned, we had no clean towels. We had an event we were to be at starting at 6:30pm. I called to the guest services and requested towels and let them know the room had not been cleaned. They said they would send someone to clean, but as I indicated to them, we needed to get dressed and the house keeping could come after 6:30. The towels were quickly delivered to the room. At 6pm a knock on the door was house keeping to clean the room. We ask them to come back. There as an issue with our room keys. We received two keys at check in, my key worked fine, my friend's key did not. Saturday morning she ask the front desk attendant for a new key. Because the reservation was in my name they were not accomodating to her, in fact, rude. I came to the lobby and addressed the key issue with the girl at the desk. She explained the policy and why she ask for me, but it was the manner in which she handled this, and not in a friendly way at all. We were a small group staying at your hotel, 65 in total. A much larger group was staying there at the same time, a sorority AKA. There were probably several hundred of them. It appeared to us the larger group was being catered to above others, a simple observation. April 7, 2014
Rated 5 out of 5 by The hotel and staff were excellent I enjoyed my stay at this hotel. It was accessible to where the convention center is located and the atmosphere is kind and inviting. I would love to stay at the Sheraton anytime. April 7, 2014
Rated 5 out of 5 by This hotel was extremely clean The housekeeping staff was great. Everything was cleaned to perfection. I couldn't have asked for a cleaner room. An employee by the name of Clint in the bar was awesome. He was very attentive to our needs when the hostess just left us. The hostess was very rude and left dirty glasses on our table. Clint came removed the glasses and handled us until the waiter came. He too was excellent. March 31, 2014
Rated 5 out of 5 by Perfect Stay! This hotel was everything and more. I will most definitely be back. The staff made sure that all my needs were met. Thank you all so much ! March 30, 2014
Rated 4 out of 5 by Just a couple of little things Probably the bathroom was the only room that was below great. Tiles in tube had screws keeping them in place. Hinges on the door were rusty. No hook or the door or anyplace you could hang towel or robe, March 30, 2014
Rated 4 out of 5 by Great stay Great rooms, great fitness center, extra-friendly staff. However, when you enter the front door of the hotel, it is difficult to find the check-in desk, which is on the second floor. The day I arrived the escalator to the second floor was broken and blocked off. March 29, 2014
Rated 4 out of 5 by Excellent staff, location, room, conference facilities need investment The staff were superb - very courteous and responsive. Front desk picked up phone right away and addressed me by first name. Concierge staff very polite and proactive in offering to help. Food and service for conference dining was excellent. Restaurant also excellent - unexpectedly good for a 'hotel' restaurant. Housekeeping staff also very friendly and polite but perhaps a bit shortstaffed? Some corners of bathroom were missed. But areas that wee cleaned were very well done. The one major, major flaw was the WiFi. It's really not unacceptable for a conference venue to have Wifi fail. Facilities would have been rated excellent but for the WiFi. March 28, 2014
Rated 5 out of 5 by Business trip Great stay, one of the better properties that I have stayed . Great job!!! March 28, 2014
Rated 4 out of 5 by Great location Great location, but it's time to update the room furnishings. March 20, 2014
Rated 4 out of 5 by Business Meeting Facility Hotel Staff was excellent. This included everyone from the check in, the Meeting room staff, and housekeeping. Very attentive to the needs of the group. The meeting facility and location is very good. The food served during the meeting sessions was great. The restaurant in the facility is very good. The rooms were clean and comfortable. All in all, no negatives at all. March 20, 2014
Rated 5 out of 5 by Bar and Resturant as a great Network after Hours! What a great area to come hang out after a long day in a conference. Must be one of the nicest bar/resturants in a hotel that I have seen outside of Vegas! March 20, 2014
Rated 4 out of 5 by Restaurant issue Very disappointed in the "B" sanitation grade in the restaurant. Having stayed there several times over the years, very surprised to see the rating. Also looked like an attempt to hide it by providing clutter around the frame. March 20, 2014
Rated 5 out of 5 by Above and Beyond This experience was excellent. I am extremely pleased with the entire trip. March 15, 2014
Rated 5 out of 5 by Great Hospitality Suite The expresso machine is available 24/7 and it makes a great cup of Java. March 14, 2014
Rated 3 out of 5 by This hotel needs improvements While the stay at this hotel was fine and nothing particularly went wrong, there were elements of staying at a $250/night facility that I expected to be nicer. My room seemed very run down. The bathroom door had a terrible paint job, the door handle was loose and the showerhead cover was coming off the tile. It seemed grungy to me. I understand that there are improvements on the way, but those types of aesthetic features are simple fixes that should never be visible to a guest. I’d like to say the banquet staff was wonderful. Very friendly, personable and accommodating. I also received many mentions of the bartending at Jimmy V’s to be less than pleasant to guests. March 12, 2014
Rated 5 out of 5 by the location is excellent and features of hotel were great. The hotel was clean and rooms were spacious. Nice having places to dine while staying there. We were able to enjoy the many different lobby areas. March 11, 2014
Rated 5 out of 5 by Hotel has great features Love the features and service. March 10, 2014
Rated 5 out of 5 by Exceeded what we expected When we arrived for our check-in, the young man at the front desk far exceeded my expectations, he thanked me for my military service, plus made my wife and I feel really at home, we could not find a luggage cart, he found the cart for us and transported our luggage to our room, made sure we had everything we needed. The Jimmy V Restaurant was excellent, the food, the evening service was great, we actually ate supper there, plus came back to the bar area that evening, ate again at the bar. Had breakfast Sunday morning, food was very good, service was a little slow, should have had someone walking around with a coffee pot keeping folks coffee cup full. We will definitely stay here when we visit Raleigh again. Atmosphere around hotel is very good and clean March 10, 2014
Rated 4 out of 5 by Lacking a Bit The hotel entrance is located at the center of a driveway off of the main street, but there isn't any valet service. You are required to self park at a parking deck across a busy street. As you enter the hotel the check in is not there and there are no signs directing you to it.... March 10, 2014
Rated 3 out of 5 by Green Room option nice but..... Would have appreciated more than one regular coffee packet - since I was there three days. Tile missing from broken corner in bathroom and in poor repair with nasty grout. Otherwise everything satisfactory for an older hotel. March 10, 2014
Rated 1 out of 5 by What a way to ruin my 40th Birthday Our room was dirty upon arrival. P. hairs in the shower and sink!!!!! The shower would not drain!!! We were late to my OWN birthday party waiting for the staff to arrive to fix the disgusting shower!! The paint was peeling off the window sill. A used shower chair was sitting at the entrance to greet us when we entered our room. What a way to ruin my 40th birthday getaway. Will NEVER stay here again or recommend it to anyone!!!!! Our first getaway for 2 nights in a row since our son was born. (he is 3!) So disappointed and disgusted!!!!!!!!! March 9, 2014
Rated 2 out of 5 by Nice hotel, though parking needs improvement No valet parking. Had to park own car across the street in city deck, and pay for parking. Bad weather with sleet and rain, and elevator was broken. Had to carry luggage 5 floors. More bellman in hotel lobby than needed. Could use more staff to assist outside or with valet parking. Hard to justify having bell staff to assist inside getting bags up the elevator after lugging things down 5 flights of stairs from deck across the street through sleet and freezing rain. March 8, 2014
Rated 2 out of 5 by This hotel needs to be renovated. This hotel has a great location in downtown. There are many places to eat/drink within a short walk. The major drawbacks are cosmetic. The lobby area is very nice, clean, and seems up to date. Once you see the guest room levels, everything there seems very outdated. The hallways are dreary, with poor lighting. The rooms aren't any better. The bed was comfortable, and the TV was relatively new. The carpet, furniture, walls, etc need a make over. The desk chair was especially bad. It was very worn with scratches and tears all over it. March 7, 2014
Rated 2 out of 5 by Needs improvement Check-in at arrival was great. Staff even offered a roll out bed which worked out perfect. Once in the room, entered the restroom and the toilet was running and would not flush. Contacted front desk. The room was extremely hot. Adjusted the thermostat. Left for several hours - returned to a room that was still hot. Contacted the front desk. Maintenance arrived, identified the problem and made a temporary fix to cool the room. Decided to order room service. No menu. Called front desk. Ordered our meal and was told to expect a 45 minute wait which turned out to be more like two hours. Very disappointed in our stay at the Sheraton. March 3, 2014
Rated 3 out of 5 by Legofest weekend We arrived to check in and our room was not available until almost 7pm. We had plans for the evening and had to change them since we had no room. We also had four people in the room and only 3 towels. I tried to call guest services three times and never got through. I had to go to the front desk and wait in line while the one person took care of everyone. On top of that the pool was too cold for us to go swimming. I have stayed there over a dozen times and never had this experience. March 3, 2014
  • 2016-10-27 T12:55:44.472-05:00
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