Rated 5 out of 5 by rf17 In the Heart of Raleigh
Great Sheraton right in the heart of Raleigh. The staff is attentive and you are within walking distance of several great restraurants. The Fitness Center was clean and well maintained.
February 6, 2014
Rated 2 out of 5 by bugmanJohn Unprepared for our meeting
myself along with many business friends stayed at the Sharaton in downtown raleigh for a business meeting on the 22 & 23. The hotel was in NO way ready to accomadate us. when trying to check in at 6pm. (hours after check in opens) they claimed the rooms were not ready. Dozens of people had to stand in the lobby for hours waiting on the rooms.
THe next day they ran out of Coffee and biscutts.
The meeting rooms were cramped, the chairs were placed on top of one another.
*Have they done this before?? or was this their first Rodeo.
Then to top it off i got a $60 parking ticket in the garage across the street.
the hotel supposedly gave us a parking voucher, but it didnt work for that one. no directions from staff of where NOT to park.
thanks for nothing..
* one possitive thing- i did get a free beer and a cookie while waiting in linefor my room. that made me happy and i appreciate the employee who recognized they had messed up our business meeting very badly andwas trying to help.
the meeting i was attending was for the North Carolina Pest Management Association..
we wont be back!
January 24, 2013
Rated 4 out of 5 by ronrom Nice staff
Liked the hotel but didn't know that room cleaning service wasn't available because it was Easter weekend.
April 21, 2014
Rated 5 out of 5 by Betty51 Captures the heart of downtown Raleigh
This Sheraton is the perfect spot to stay in the heart of downtown Raleigh. It has everything you need, but is walking distance to anywhere you'd like to go.
Quiet & plush rooms.
February 17, 2014
Rated 2 out of 5 by John1968 Room not up to my standards
We had three issues with our room the sink did not drain, the toilet did not flush completely and the television needed to be turned on multiple times to get a picture. The staff was very friendly.
October 10, 2012
Rated 4 out of 5 by NATCon2013 Need a bigger gym
Overall, I had a great stay at the hotel. My only recommendation is to expand the gym. It is small compared to some hotels. There needs to be more space for weights, stretching and cardio machines.
February 4, 2013
Rated 3 out of 5 by Volleyballmom Convenient to convention center
Hotel was great and met our needs. Right across the street from conventions center. Would be better with free wi-if. Raleigh has free wi-if throughout the city but couldn't get it inside the hotel.
March 11, 2013
Rated 5 out of 5 by laniebug This hotel is convenient to downtown
This was a pleasant place to stay. The only problem is paying for parking and the water drained slow in the tub. My co-worker was there for training and we had an awsome time. Very friendly staff.
November 9, 2012
Rated 5 out of 5 by Boggey Bar and Resturant as a great Network after Hours!
What a great area to come hang out after a long day in a conference. Must be one of the nicest bar/resturants in a hotel that I have seen outside of Vegas!
March 20, 2014
Rated 3 out of 5 by martin Room had not been cleaned properly
Both of us came home sneezing and coughing due to the amount of dust in the room. It appeared that it had not been dusted in a while. Also, the there was a big hairball in the bathroom trash can.
June 10, 2013
Rated 4 out of 5 by Charlie50 The Sheraton Raleigh has an ideal location.
The Sheraton Raleigh is ideally located within walking distance of most of the major attractions in the area. The rooms are nicely done and the lobby is very attractive. Thanks for a great stay.
April 21, 2013
Rated 5 out of 5 by LPM71 Very Pleasesd!
This was my first time staying at this location & I was very pleased with everything. From the friendly staff to the big, soft comfy pillows & comforter. Oh, also the Starbucks in the room!
December 18, 2013
Rated 5 out of 5 by Suzy89 Perfect Stay!
This hotel was everything and more. I will most definitely be back. The staff made sure that all my needs were met. Thank you all so much !
March 30, 2014
Rated 5 out of 5 by ShayShay1 You Want To Stay At This Sheraton
Service was great, quality customer service. The Reservation staff at the front desk were very courteous, happy and were active listeners. Great atmosphere, great room service. Great Stay!
September 19, 2012
Rated 3 out of 5 by luisG luisG
The hotel is well located, just in front of the convention center. The cleanliness of the hotel rooms and common areas needs to be improve. The fitness center is a pretty much a tredmile.
August 8, 2012
Rated 4 out of 5 by COB42 Excellent Customer Service
Upon my arrival, I was greeted with a smile by Front Desk Agent DaQuan. He has a professional demeanor, which I feel is genuine. He is definitely an asset to the Sheraton Raleigh Hotel.
November 12, 2013
Rated 4 out of 5 by NCtrip14 Comfortable Stay
Mold in the bathroom tile grout was my only complaint. Not appropriate for such a high end hotel. Staff was very friendly and helpful. Otherwise, very good stay.
February 20, 2014
Rated 5 out of 5 by FredRR Excellent as always
The Sheraton staff as always was very professional and courteous. I have been a frequent guest for over 15 years and have never had a bad experience. I highly recommend the Sheraton.
October 24, 2012
Rated 5 out of 5 by Filmy I may begin staying at Sheraton Hotels from now on
Sheraton went above and beyond my expectations. The bed was so comfortable. The staff took care of my needs. I had a very pleasant stay. Thank you, Sheraton!
February 24, 2014
Rated 5 out of 5 by sugarcookie the location is excellent and features of hotel were great.
The hotel was clean and rooms were spacious. Nice having places to dine while staying there. We were able to enjoy the many different lobby areas.
March 11, 2014
Rated 3 out of 5 by BF217 Sheraton Raleigh Downtown
Nice setting and convenient to all downtown activities. Rooms are good but bathrooms require updating.
April 11, 2014
Rated 4 out of 5 by kate Hotel location is excellent
After renovations I would highly recommend this hotel.
Room service was average - croissants were stale and tough, and chicken fingers were pretty tasteless and tough as well.
March 18, 2013
Rated 1 out of 5 by sleepy90 Disappointed
WIFI for 10$ for a star reward member?. Could have and should have stayed at a place cheaper and got free WIFI. Room at end of hall. Ice machine kept me awake. Got no sleep.
September 24, 2012
Rated 4 out of 5 by LChippy Wedding Stay
We enjoyed our weekend at the Sheraton. The room had a great view and was very clean. Staff was excellent. Security was excellent. Got a terrific AAA membership discount.
November 11, 2013
Rated 5 out of 5 by Tinaw Customer Service at its best!
The entire staff was extremely helpful and friendly. The hotel was very clean, which is important to me. I will definitely be back soon. I look forward to my next stay!
December 4, 2013
Rated 4 out of 5 by MACE Very Good Hotel
Everything was very good. Location was close to may restaurants and never waited more than a minute for a cab. Staff were friendly and rooms were modern and comfortable.
July 15, 2012
Rated 5 out of 5 by Karen407 This hotel is great for meetings
The central downtown location was the perfect location for our meeting. The staff was courteous, even with the large group they had to handle, and my stay was excellent.
April 9, 2013
Rated 5 out of 5 by Sheila13 Outstanding staff
The staff has provided me with an excellent experience in Raleigh, particularly since the renovations. The concierge lounge staff and the front desk folks are great!
December 6, 2013
Rated 5 out of 5 by Douglas Great stay, great location, lovely folks
Really enjoyed the hospitality offered by your Hotel this week. Room was fine, breakfasts in the Club were good, all in all a good place to stay in downtown Raleigh.
February 22, 2013
Rated 5 out of 5 by PhotographerA Excellent Stay
Stayed a the Sheraton Raleigh recently for East Coast Photography School. I was treated well by all staff. Room was nice -comfortable - would definitely stay again.
August 8, 2012