Rated 3.8 out of 5 by 476
Rated 2 out of 5 by Gsink dirty
carpet was dirty, halls and room.
November 19, 2014
Rated 2 out of 5 by kentrepreneur frustrated stay
In addition to the construction going on which is certainly understandable, the hotel put me in a room right next to the elevators. My access card did not work and it took me three different cards to finally make accessing the elevator work properly.
the mattress was so lumpy and inconsistent it made for very challenged sleeping.
I tried eating dinner in the restaurant and my waiter so ignored me I had to find a manager and change out my dinner because my chicken had been so over cooked it hardly cut through with a sharp knife. My waiter completely ignored me and resultantly received a deserving $1.00 tip whereas I am usually a 25% tipper.
Very disappointing stay at otherwise a strongly branded hotel.
November 13, 2014
Rated 5 out of 5 by Lily27 Best Club Lounge
The Club Lounge is exceptional.
November 16, 2014
Rated 2 out of 5 by travelerz77598 needs cleaning + updating
Great location downtown, but this property is tired. Even on the preferred level, the walls a scuffed, the carpets are stained, the bathroom has mildew in grout and the faux leather chair was flaking off. The club level lounge smelled of spoiled food. The staff and restaurant are both great. I stay here due to proximity to downtown and my preference for Starwood properties, but its not living up to the Starwood standard and needs to be updated.
October 20, 2014
Rated 5 out of 5 by Anthony317 Bianca
I'm a Front Desk Manager at a Sheraton so I know the Welcome/Farewell process very well and I wanted to let you know that Bianca at the front desk hit every point and really connected with me as a guest. She's a perfect example of what Starwood is trying to do with it's customer service. Thanks Bianca!
November 13, 2014
Rated 2 out of 5 by Gracie13 I was disapointed in this Hotel
I was traveling with an associate. I have Starwood status and her room was available, but mine was not. As it turned out - her room had a broken toilet that we did not discover until 9:00pm because we had gone out to dinner. So upon returning, she had to wait to get comfortable in her room until after 10:00 when the toilet was fixed. No real "valet parking". Staff will park accross the street and bring you your keys. When I asked only directions given were "the cars are accross the street. Overall just not the friendliest staff or nicest experience. Disapointed at best.
January 16, 2012
Rated 3 out of 5 by JHG1980 Average
Hotel was nothing great. Bathroom was so small the door was at toilet and you had to slide around to close it. Needed a fridge was told it would be in room after I parked car. Never came then received call they did not have any and there was nothing that could be done. Rollaway bed also took hours to get in room and I had to call about it as well. After I went to front desk to make sure I was not charged for fridge by the time I walked back to room I got call they found one. (Ironic) There was also a strong smell/freshener in the lobby not sure if it was candles or spray. It was overwhelming and anyone with allergies, sensitivity to smell, or breathing issues STAY AWAY!! I tried to hold my breath as I waited to check out but still got choked up and had to take meds after leaving. My mother who has breathing issues got very sick from it. I think it is very inconsiderate to have such strong smells in public areas. I understand wanting things to smell nice but should not be that over powering. I would definitely not stay here again nor recommend. For the price I can find better.
October 20, 2014
Rated 5 out of 5 by aquabamboo Perfect location in downtown Raleigh!
Great hotel and excellent staff!!
November 4, 2014