Rated 2 out of 5 by Chris1128 Dated Hotel, needs renovation
recently stayed at hotel from 4/19 to 4/20/2016. The hotel needs to be renovated, the rooms, bathrooms, and hotel lobby are dated. I am an SPG Gold member and asked for an enhanced room at check-in, instead a got a room right next to a very loud ice machine which kept me up all night. in addition, the bathroom sink was completely clogged and pretty much unusable for my entire stay. the vent in the bathroom has a filter which looks like it has not been changed in years. the bed sheets felt rough and old. I would not stat at this hotel again, unless it is renovated
April 21, 2016
Rated 2 out of 5 by Emerit Needs Improvement
I've stayed at several Sheratons for business trips. Many of my stays have been extremely nice and accommodating and some have been less then exceptional. The Sheraton in Raleigh needs A LOT of work. There were stains all over my carpet, the head board was torn up from use- this made it appear dirty, there was also grout stains in the shower. When I ordered food it wasn't delivered on time or complete and it was not up to my standards. It seems like management does not stress urgency or customer service at this location. I'm disappointed with my stay and do not intend to go back.
April 15, 2016
Rated 1 out of 5 by Wally103 Outdated and Disappointing
The hotel is not in good condition: rugs stained, elevators and escalators both under repair, room not ready at designated check in time, housekeeping late in the day or not at all. Restaurant food and service were both very good.
April 12, 2016
Rated 4 out of 5 by Aprils4 Wedding
We stayed for a wedding just as others said: We arrived on a Friday Afternoon at 5:30 to find our room was not ready. They did find a room for us but there was very limited water pressure but we didn't have time to complain since and had to be dressed and out the door by 6:30.
April 6, 2016
Rated 4 out of 5 by Donna6724 Elevator and escalator problems
All was good except one elevator and the escalator were not working. It was very long waits as three weddings and a street celebration were there that weekend. It was that way when we checked in on Friday and still broken when we left on Sunday. 16 stories high so walking stairs was not an option.
The hotel said they were waiting for parts.
April 5, 2016
Rated 4 out of 5 by Jacksonde23 good
I stayed here for 5 nights during meetings. Overall the experience is not bad, but not excellent.
March 30, 2016
Rated 2 out of 5 by cbh59 Unsatisfactory check in and neglected rooms
We arrived at the hotel at 5:15 p.m., allowing ourselves only 45 minutes to freshen up and change clothes before getting to our affair at 6:00. Upon arrival, we were informed that our room was not ready (even though check in time was 3:00 p.m.) that a basketball tournament had been in town, and we needed to wait for a manager to check our room before we could check in. The front desk offered to let us change in a restroom while we waited - which we declined for obvious reasons. After 20 minutes we were called back to the front desk and allowed to go up to our room. As compensation for the delay, we were offered free wifi or breakfast. Upon entering the room, we were disappointed in the appearance - the carpet is permanently stained, the toilet seat was bubbled up, paint was cracked and peeling off the headboard. Things that might have been expected in a $69/night low grade motel along a highway - certainly not a downtown location of a prominent national chain such as the Sheraton with a nightly rate exceeding $200. To say that we were disappointed is an understatement. Should we need to return to Raleigh we will book a hotel outside of the city and drive in.
March 20, 2016
Rated 1 out of 5 by Allan54 Far Below Sheraton Standard--Avoid
Having stayed at numerous Sheratons, this room is by far the worst of any I've ever experienced. Stained/soiled carpet. The headboard is peeling. The bed dustcover has "questionable" stains. The general condition of the room is "advanced decay" and (to top it off) across the hall from an extremely noisy icemaker. Although the common areas are reasonable and the staff were friendly, it simply doesn't make up for the extremely poor in-room accommodations. The arrival was chaotic with an apparent large group filling the hotel and the management hadn't accounted for the surge: escalator to the lobby check-in was broken, elevators were slow and no staff to direct arriving guests to either parking or check-in.The night manager offered to find another room--at another hotel! Moving to the Marriott as soon as possible.
March 11, 2016