Rated 3 out of 5 by SSS2015 Good hotel except for...
the toilet seat was very worn and somewhat dirty. Since we were already unpacked, I requested that the toilet seat be replaced. It was. Don't know if the housekeeping alerted maintenance re the toilet seat and maintenance didn't act on it or if housekeeping just ignored the issue. Also, I guess there is no quality control regarding housekeeping. Any way, a guest should not have to request a new toilet seat. Other than that, stay was very pleasant. Hotel is in a great location. Garrard (Security) and Lyle (Bellman) are very gracious and helpful. Bobby V's (restaurant in the hotel) is very convenient. The sweet potato fries are excellent. Kelly, a server in the evening, is great.
May 17, 2015
Rated 4 out of 5 by UnclePhil Great Stay
I want to personally thank Duane for going over & beyond making sure our stay was an amazing one!! He treated us like family and you usually don't get that kind of service from hotel personnel but he was great. If we are ever in Raleigh again we will be staying here again. Thanks Again!!
March 22, 2015
Rated 5 out of 5 by BQ21 Great 100th Sheraton Stay
I stay at SPG properties often (85-125 nights per year), but I don't often leave reviews. However, after my recent stay at the Sheraton Raleigh Downtown, I feel I have to. If you are visiting the Raleigh area, you cannot beat the location, customer service, and comfort of this hotel.
My experience this week was fantastic. In past stays at this property, I received the typical solid Sheraton experience, but this time I felt the staff was so much more enthusiastic--it made a huge difference. They were willing to help for everything. There was one employee (large guy with an outgoing personality) that I saw all over the property providing help to visitors. Everyone, from the front desk staff to the room attendants to the lounge staff, was helpful and courteous.
Also, it was my 100th stay at a Sheraton, and the management provided me with a hand written note and welcome gift that I did not expect at all. It was a fantastic touch, and I truly appreciated it.
March 18, 2015
Rated 4 out of 5 by Carphagous Service made the difference
despite Sheraton reservations making an epic blunder, Nigel the evening mgr made it right and our stay, which did start with greetings/invaluable luggage help from Kevin,courteous checkin with Ashly and ended with a comfy room/bed and good nites sleep. The location was great for us. The rest of the hotel has its quirks but the service from the management staff was excellent.
March 7, 2015
Rated 5 out of 5 by Moonying22 Warm Winter Refuge
The day I arrived the area had experienced a major snow event. Although several people were waiting in line, staff were patient and friendly. The room was pleasantly warm, and surprisingly well lit. Despite the carpet having been vacuumed, it was a little on the dingy side. This however did not distract from the fact that I was extremely comfortable during my stay.
February 28, 2015
Rated 5 out of 5 by Derek38 Greatly exceeded my expectations
There are two things about this hotel that compelled me to write my first ever review - Christine in guest services and the Jimmy V restaurant. Christine came through on her promise to do whatever she could to make my stay more enjoyable by finding and loaning me a phone charger (my hero). She exemplifies the excellence of the staff generally. The food and service at the restaurant were some of the best I've ever had. Must have the mussels and scallops. I can't wait to stay here again. Well done
February 11, 2015
Rated 2 out of 5 by lifeasasleeper Such a let down
I was so let down by this Sheraton location. Not only was there no wifi available (there was in the lobby, not the rooms), but I had to deal with construction. I don't mind having some sort of remodeling done to u;pdate the hotel, but starting at 8:30 in the morning on Friday? And on Saturday? Unacceptable. And then there's the staff in general... Wow. Talk about people that hate their jobs and want to take out their displeasure on the customer. From the front desk to housekeeping, every employee I encountered was rude and condescending.
Never again. Not only a poor experience at this location, but has really turned my opinion of Sheraton in general.
February 4, 2015
Rated 3 out of 5 by GETS Surprised at fees charged for in room Internet and fridge
Was surprised to see that I had to pay $10 to have a very very small refrigerator put in the room. Was also disappointed to see that I would have to pay to have Internet access in the room. Many other hotels have both of these items free. Very noisy room next door until 4 in the morning.
January 26, 2015