Rated 3 out of 5 by AuntieJ Ample space for big family gatherings
We stayed at this hotel for a recent family wedding. The location was convenient and the restaurant/bar in the atrium lobby had ample space and patience for the large family gatherings that characterized our weekend. Given that we had a special rate for wedding guests, the price was reasonable as well. However, had I been paying full fare I would have been really bugged by the following:
1. A parking charge for the lot across the street
2. A dilapidated looking chair in desperate need of reupholstery in our room
3. Lack of simple amenities like coffee/newspapers/water in lobby for guests. There is a counter to buy coffee, but they don't open until 6:30ish and are closed by afternoon.
August 14, 2014
Rated 3 out of 5 by Bowzer A bit under my expectations for a Sheraton
Room was way too cold and no way to adjust.
Notice mold in the grout around the tub. also some spots on the wall paper to the right of the sink.
Music from street carnival was awfully loud.
Staff, however, was great!
August 9, 2014
Rated 1 out of 5 by Chris402014 Horrible stay rocommend other hotel nearby
I arrived at the hotel on Sunday for a 5 night stay for a business conference. The lobby was very inviting and staff was very friendly. However when I got to my room it was in a horrible state. It was clean but it looked like it was not fixed up in 20 years. The leather on the headboard, of the bed, was all cracked up and stained/dirty from the many guests over the years. It was to the point where I really did not want to put my head on it. The worst was the desk chair which was all cracked up and nasty looking, it looked like the leather in a 30 yr old car seat including stains. That I for sure did not want to sit in. My room was a non smoking room but it smelled like someone had smoked in it. I immediately went back to the front desk and reported my findings. They were polite and switched my room to one on the "Club Level". That room was better except the heating/cooling system.
When I got to my new room it was about 66 deg F so as any reasonable person would do I increased the thermostat set point to 72 deg C and left for the day. When I returned it was.... Yep 66 deg F! The hotel staff said the heating/cooling system was on "economy" mode. This means that during the summer it does not produce any heat. However it still blows cold air.... So here is the way it works as far as I can figure. If the temperature is above the set point (too hot) it turns the air on and blows cold air, as one would expect. However when the temperature is below the set point (too cold) the thermostat turns on the heat and starts blowing air.... Except in "economy" mode the heat can not turn on so it just blows cold air instead making the room 66 deg F. So I just turned the system off and it got warm but the air got stagnant so I had to turn it on and off for some period every day.
Ok so that is not the worst! On my day of checkout I was sleeping and was woken up at 5 AM in the morning by SOME GUY IN HIS UNDERWARE ENTERING MY ROOM!!!!!!! WTF! Apparently they gave the same room to somebody else who arrived the same day AND THEY HAD THE SMAE ROOM KEY. That person, who got into my room, was in a wedding party and did not get back to his room until late. This is a very scary security violation. Fortunately the other person was nice and had not entered my room until late. If he had entered when I was not there and he was not a good person ALL OF MY STUFF COULD HAVE BEEN STOLEN. Including my laptops $2000 ea, cellphone, money ect!
DO NOT STAY HERE, pay for some other hotel maybe there is one just 4 steps away and starts with an M, plus their restaurant is far better than Jimmy V's.
August 10, 2014
Rated 5 out of 5 by jcmustin12 Quality with a few minor drawbacks
Everything was clean, tidy, and quality. Food was delicious, and staff was very friendly. I was a bit disappointed in the lack of "free" breakfast options. I would love to know that there is fruit and bagels for guests who do not want to shell out $10 on a fancy breakfast! I just needed a quick, easy, and cheap breakfast option before I headed out to meetings in the morning, but after purchasing coffee (the coffee maker in my room was broken) and a bagel, I had paid over $5 for what most hotels give away for free.
August 15, 2014
Rated 4 out of 5 by Shea5 Location, location, location
Excellent location and public areas. Service was great. Every staff member we met was warm and receptive.
Rooms were a little tired. Stuffed chair was dirty, tile needs regouting in bathroom, water from sink was either very hot or warm, no cold.
August 12, 2014
Rated 4 out of 5 by Chris1974 Not quit what I expected
I was very aggravated that there were NO refridgerators or microwaves in the rooms. Some people have medcine that requires refridgeration and some of us like to warm up food. I have never stayed anywhere that did not provide this. Also the room was not hot but never got cool enough. On a psoitive note the front desk staff was more than happy to heat up my food but this was a major inconvienence for me to have to go down there.
August 10, 2014
Rated 3 out of 5 by janieddd Not as great as before
I've stayed here before but this time, quality was lacking. The room was noisy, bed was uncomfortable, comforter had visible stains on it (Coffee???) We did not like checking in/out on 2nd floor, after driving in on the first floor.
August 12, 2014
Rated 4 out of 5 by MeetingOver MeetingOver
Nice hotel. Great downtown location. Good food.
August 11, 2014