Rated 5 out of 5 by Susie72 Great Stay
I recommend this hotel for security reasons, comfort, friendliness, room accomodations, near-by restaurants, access to convention center and other places of interest. The parking is great also.
October 27, 2014
Rated 2 out of 5 by travelerz77598 needs cleaning + updating
Great location downtown, but this property is tired. Even on the preferred level, the walls a scuffed, the carpets are stained, the bathroom has mildew in grout and the faux leather chair was flaking off. The club level lounge smelled of spoiled food. The staff and restaurant are both great. I stay here due to proximity to downtown and my preference for Starwood properties, but its not living up to the Starwood standard and needs to be updated.
October 20, 2014
Rated 3 out of 5 by JHG1980 Average
Hotel was nothing great. Bathroom was so small the door was at toilet and you had to slide around to close it. Needed a fridge was told it would be in room after I parked car. Never came then received call they did not have any and there was nothing that could be done. Rollaway bed also took hours to get in room and I had to call about it as well. After I went to front desk to make sure I was not charged for fridge by the time I walked back to room I got call they found one. (Ironic) There was also a strong smell/freshener in the lobby not sure if it was candles or spray. It was overwhelming and anyone with allergies, sensitivity to smell, or breathing issues STAY AWAY!! I tried to hold my breath as I waited to check out but still got choked up and had to take meds after leaving. My mother who has breathing issues got very sick from it. I think it is very inconsiderate to have such strong smells in public areas. I understand wanting things to smell nice but should not be that over powering. I would definitely not stay here again nor recommend. For the price I can find better.
October 20, 2014
Rated 2 out of 5 by Gracie13 I was disapointed in this Hotel
I was traveling with an associate. I have Starwood status and her room was available, but mine was not. As it turned out - her room had a broken toilet that we did not discover until 9:00pm because we had gone out to dinner. So upon returning, she had to wait to get comfortable in her room until after 10:00 when the toilet was fixed. No real "valet parking". Staff will park accross the street and bring you your keys. When I asked only directions given were "the cars are accross the street. Overall just not the friendliest staff or nicest experience. Disapointed at best.
January 16, 2012
Rated 3 out of 5 by MikeyM Must be undergoing remodeling
This hotel in Raleigh must be planned for upgrade. The pluses are: great location in downtown Raleigh, great service. The minuses are: room was cruddy. The carpet was so stained and dirty it looked like it came out of an hourly motel. The two chairs in the room were so stained that the Salvation Army wouldn't take them. On one of them the plastic covering was so old it was crumbling and chipping off all over the floor. I liked the location and loved the service and would stay there again because I just know they will be improving the condition of the rooms.
October 6, 2014
Rated 1 out of 5 by sarah nightmare stay
this is the worst hotel experience I have ever had and I stay at a lot of SPG hotels as a platinum member. Firest, my family was sleeping in bed when another family walked into our room. The hotel had given our room to someone else. I called down to the front desk and they were aware of what happened and said sorry but nothing else. We then left our room for dinner only to return to our keys not working. When they made the mistake, it deactivated our room keys but no one ever proactively told us or brought us new keys. The front desk then said management would call me and offered me 2000 bonus points, I never got a call fromt management and never received my bonus points (this is two weeks later). the water in the hotel was orange. I filled the tub twice and it was bright orange in color.
January 8, 2012
Rated 1 out of 5 by Mihir Bad Experience
I stayed there for AENC conference with our team. When we checked in Two guest service reps were working the desk. Once I provided my information they did not tell us where we can park, where the rooms was, what type of rooms it was. We manage to find parking accross the street in a garage. We had reservation for room with two beds since I was sharing a room with my colleague. When we went to the room it had one bed. At that time my room key had my original rate $ 169 written on it. I called the front desk and they sent someone with a key to another room. This key card did not have rate listed on there. Next day, before we went to the conference we tried using the business center computers to check e-mails but none of the stations were working. When we checked out, i noticed that my rate was changed to $ 269. I spoke to the supervisor (with glasses) and he said that my rate did not change and only portion of my rate was pre paid (as i had booked prepaid rate $ 169). We come to conferences Raleigh area every year and will not be staying at this hotel again.
December 13, 2011
Rated 3 out of 5 by Twinn2013 Great Location!
Excellent location in downtown and walking distant to Convention Center. When I was stay here, hotel was fully booked because couple groups of convention staying in this hotel,.The hotel was super busy, unfortunately 1 of the 3 elevators was out of service, therefor, it was taking forever waiting for elevators to go up and down. A lot hotel guests need to take service elevator to get to their rooms, so inconvenience. The Management totally was not prepare for this event.
January 22, 2014