Sheraton Raleigh Hotel

  • 421 South Salisbury Street
  • Raleigh,
  • Caroline du Nord
  • 27601
  • États-Unis
  • Carte

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Rated 3.8 out of 5 by 465 reviewers.
Rated 1 out of 5 by Bad Experience I stayed there for AENC conference with our team. When we checked in Two guest service reps were working the desk. Once I provided my information they did not tell us where we can park, where the rooms was, what type of rooms it was. We manage to find parking accross the street in a garage. We had reservation for room with two beds since I was sharing a room with my colleague. When we went to the room it had one bed. At that time my room key had my original rate $ 169 written on it. I called the front desk and they sent someone with a key to another room. This key card did not have rate listed on there. Next day, before we went to the conference we tried using the business center computers to check e-mails but none of the stations were working. When we checked out, i noticed that my rate was changed to $ 269. I spoke to the supervisor (with glasses) and he said that my rate did not change and only portion of my rate was pre paid (as i had booked prepaid rate $ 169). We come to conferences Raleigh area every year and will not be staying at this hotel again. December 13, 2011
Rated 1 out of 5 by Horrible stay rocommend other hotel nearby I arrived at the hotel on Sunday for a 5 night stay for a business conference. The lobby was very inviting and staff was very friendly. However when I got to my room it was in a horrible state. It was clean but it looked like it was not fixed up in 20 years. The leather on the headboard, of the bed, was all cracked up and stained/dirty from the many guests over the years. It was to the point where I really did not want to put my head on it. The worst was the desk chair which was all cracked up and nasty looking, it looked like the leather in a 30 yr old car seat including stains. That I for sure did not want to sit in. My room was a non smoking room but it smelled like someone had smoked in it. I immediately went back to the front desk and reported my findings. They were polite and switched my room to one on the "Club Level". That room was better except the heating/cooling system. When I got to my new room it was about 66 deg F so as any reasonable person would do I increased the thermostat set point to 72 deg C and left for the day. When I returned it was.... Yep 66 deg F! The hotel staff said the heating/cooling system was on "economy" mode. This means that during the summer it does not produce any heat. However it still blows cold air.... So here is the way it works as far as I can figure. If the temperature is above the set point (too hot) it turns the air on and blows cold air, as one would expect. However when the temperature is below the set point (too cold) the thermostat turns on the heat and starts blowing air.... Except in "economy" mode the heat can not turn on so it just blows cold air instead making the room 66 deg F. So I just turned the system off and it got warm but the air got stagnant so I had to turn it on and off for some period every day. Ok so that is not the worst! On my day of checkout I was sleeping and was woken up at 5 AM in the morning by SOME GUY IN HIS UNDERWARE ENTERING MY ROOM!!!!!!! WTF! Apparently they gave the same room to somebody else who arrived the same day AND THEY HAD THE SMAE ROOM KEY. That person, who got into my room, was in a wedding party and did not get back to his room until late. This is a very scary security violation. Fortunately the other person was nice and had not entered my room until late. If he had entered when I was not there and he was not a good person ALL OF MY STUFF COULD HAVE BEEN STOLEN. Including my laptops $2000 ea, cellphone, money ect! DO NOT STAY HERE, pay for some other hotel maybe there is one just 4 steps away and starts with an M, plus their restaurant is far better than Jimmy V's. August 10, 2014
Rated 3 out of 5 by Great Location! Excellent location in downtown and walking distant to Convention Center. When I was stay here, hotel was fully booked because couple groups of convention staying in this hotel,.The hotel was super busy, unfortunately 1 of the 3 elevators was out of service, therefor, it was taking forever waiting for elevators to go up and down. A lot hotel guests need to take service elevator to get to their rooms, so inconvenience. The Management totally was not prepare for this event. January 22, 2014
Rated 3 out of 5 by Ample space for big family gatherings We stayed at this hotel for a recent family wedding. The location was convenient and the restaurant/bar in the atrium lobby had ample space and patience for the large family gatherings that characterized our weekend. Given that we had a special rate for wedding guests, the price was reasonable as well. However, had I been paying full fare I would have been really bugged by the following: 1. A parking charge for the lot across the street 2. A dilapidated looking chair in desperate need of reupholstery in our room 3. Lack of simple amenities like coffee/newspapers/water in lobby for guests. There is a counter to buy coffee, but they don't open until 6:30ish and are closed by afternoon. August 14, 2014
Rated 2 out of 5 by Too expensive for what you got For the amount of money you pay for the room, I would expect furniture to not be in bad condition (desk seat) and wifi should be free. If they are not capable of having their own parking, it should be complimentary in a local lot. August 24, 2014
Rated 4 out of 5 by Great Service the staff was very helpful and friendly, also the club level and Jimmy V's food was very good. August 25, 2014
Rated 3 out of 5 by What happened to "you belong?" Over the past 10 years, I've really enjoyed staying at this property. However, because the turnover is excessive, it is rare to see a familiar face at check-in or during my stay. Therefore, if there are issues that need attention, you are generally not treated as a loyal patron unless a certain customer service/front desk manager is on duty. For the most part, the newly hired front desk staff are friendly and courteous; however, if customer service/front desk managers are rude and uncompromising, the front desk staff will think it's okay to treat patrons that way. I realize that customers are not always right, but loyalty should always be considered. October 1, 2012
Rated 5 out of 5 by Staff was great It was my anniversary weekend and we just wanted a quite getaway place and this was it. The most impressive thing for me was the service of Andrew and Preston. They helped make the weekend special for my wife and I. We really appreciate their hospitality/service. Many places promise good service but never live up to the hype and this time it was shown via Andrew on one day and Preston the next. The location is great and I would recommend this hotel to others and I will be back again with my family next time. August 17, 2014
Rated 2 out of 5 by Nightmare experience!! Let me first say we live 20 minutes from this hotel. We decided to take a "fake vacation" in order to let me daughter swim in the heated pool, and be downtown Sunday morning for an event. Here is a list of the failures by this hotel: 1. Checked in, asked for late checkout, and was granted. However, I was not informed there was a charge. 2. Went to room, keys did not work 3. Went got new keys, asked where pool was. Told then that the heater was broken on their heated pool, (the main reason we selected it). 4. Loud and obnoxious guests in the hall at 2am. A call to security seemed to do nothing. Worse that Vegas! 5. Multiple calls to customer service to talk to them about the pool. Circular conversation, with them saying that maintenance was going to fix it. (never did) 6. At this point, my customer bill says that I have been charged my room rate, plus $45.00. This number equates to nothing I can find n the website, and my bank account has been charged 25 additional dollars, which also equates to nothing I can find. At this point, if I am not offered a refund, or another night stay for later in the year, Or points on my account,I will NEVER stay at another Starwood property. January 15, 2012
Rated 5 out of 5 by Quiteness This hotel was pleasant and very quite. It allowed for a good night of sleep and business room work. August 21, 2014
Rated 3 out of 5 by Good stay bad experienca We were pleased with the hotel overall, however the Bar located inside the hotel is not acceptable. The staff, 4 of them let us sit there for 15 mins before seeing to our needs. Tha bar was empty except for me and my wife. Got a round of drinks and that was the last we saw of our server. we asked one of the other tenders to close us out a they said they could not, we had to wait for our server who was on break. Another 15mins later we left. the bill was 18.00 dollars and with tax should have been 19.21, but the bill showed a 15% tip added and it was neither earned or deserved. I asked the front desk about it and they stated that the bar was not supposed to add tip without knowledge. August 8, 2012
Rated 4 out of 5 by excellent staff We could not have had better staff service. There was a minor problem with our room but they quickly upgraded us to a new room. Can't way enough about the staff! August 18, 2014
Rated 4 out of 5 by A few suggestions for management... Overall, my brief stay at this hotel was pretty good. It is located in the heart of downtown Raleigh and was very convenient for the business purpose of my trip. The staff here were excellent -- very polite, engaging and welcoming. they accomodated a 1pm checkout after my flight was delayed on date of departure. Jimmy V's is a great hotel bar/restaurant and the staff there were equally as good -- it seems like a fun place to gather in the evenings. On the negative side -- (1) hallway on my floor was dirty -- should have been vacumed more than once each day and on my day of departure, the cleaning cart was left outside of my room for about two hours, which made me feel like "they can't wait til I get out of here"; (2) body hairs on my bathroom floor upon arrival -- I would encourage management to have cleaning service vacum the floor before wiping it down -- this is a great way to get rid of dust, hair, etc (3) the hotel charges separately for internet service -- I rarely encounter this at any better hotels these days....the internet is sort of like phone service.....you jusat come to expect that it will be available in your room, without additional charges (4) on my day of departure, there was no hot water in the shower -- and unfortunately, I had worked out, so not-showering was not an option. Again, the staff here were fantastic and the hotel is centrally located -- the issues I had were things that an attentive, visible management staff would recognize and address. August 19, 2014
Rated 5 out of 5 by Excellent Conference Stay Would reccommend stay for any conference oppurtunity. August 18, 2014
Rated 1 out of 5 by Rude staff!!! Very dirty room!! Would NEVER go back. Came in for my brothers wedding. The room was dirty. Black mold in the shower. Dirty hand prints on the bathroom door. I went and got Clorox wipes to clean it. The shower stopped up and would not drain. But that is not the worst part. On Friday night a group of teachers came in for a conference. My children and I were woken up at 1am from them yelling in the hallway and slamming their door. Called to the front desk and they sent someone up. We were woken up again the next night at 1am and again at 3am. Called the front desk and she said well we can move you!!!! April 4, 2012
Rated 3 out of 5 by Lots of confusion Parking situation is not good. Neither is check in. No one to aid in the garage vouchers when you pull up around the back makes traffic jams and a dangerous situation. Having to park, then go in, then go back out to car to get luggage is too much of a process when you can't leave your car in the roundabout. Staff was not friendly and quite dismissive. Cleaning staff was very nice, but our room had a funny smell. Also when I made the reservation I was not able to remove the deposit from the original credit card I used to place the hold even though I was told that I would. October 2, 2012
Rated 4 out of 5 by Not quit what I expected I was very aggravated that there were NO refridgerators or microwaves in the rooms. Some people have medcine that requires refridgeration and some of us like to warm up food. I have never stayed anywhere that did not provide this. Also the room was not hot but never got cool enough. On a psoitive note the front desk staff was more than happy to heat up my food but this was a major inconvienence for me to have to go down there. August 10, 2014
Rated 4 out of 5 by The Air Conditioner Works It was a very nice hotel, definitely needs furniture upgrades but they are in the process of completing that task. We froze! Unfortunately, there was something going on the with the AC and we couldn't get it to warm up so as I said WE FROZE...LOL! (and I'm not a person who gets cold easily). The most important thing was that EVERYONE from the time we parked to check in until check was very kind, helpful and hospitable. So other than freezing and the upgrades I would definitely stay at this location again. August 7, 2014
Rated 4 out of 5 by Location, location, location Excellent location and public areas. Service was great. Every staff member we met was warm and receptive. Rooms were a little tired. Stuffed chair was dirty, tile needs regouting in bathroom, water from sink was either very hot or warm, no cold. August 12, 2014
Rated 3 out of 5 by Needs work Room 1328: At first glance, everything seemed to be fine. But, when I started taking my shower, I noticed a yellow stain on the bottom of the tub near the drain. I turned around and then noticed discoloration of the grout lines along the back corner of the surround. As I was drying off, I notice the paint was peeling from the inside bottom of the bathroom door. And, the exhaust fan was noisy and only marginally effective. Finally, for the first time in my life of many hotel stays, my wife and I got stuck in the elevator. August 14, 2012
Rated 3 out of 5 by Not as great as before I've stayed here before but this time, quality was lacking. The room was noisy, bed was uncomfortable, comforter had visible stains on it (Coffee???) We did not like checking in/out on 2nd floor, after driving in on the first floor. August 12, 2014
Rated 2 out of 5 by Surprised Sorry to be negative but I would appreciate this feedback if it was my business: Difficult time additional night to reservation Told we could switch credit card charges to my husbands card at check out...were not able to do that. Room needed vacuuming..sat on floor with grandson and got up full of lent... Service and quality of food at Jimmy V's was not good Sunday am... Valets were not at front door at check in...standing inside..,.did not open door for me with all that luggage in my hands...no valet parking...very inconvenient check in upstairs from arrival area...just not a good set up...just overall disappointed...will not stay there again. September 16, 2013
Rated 5 out of 5 Excellent room and service...thank you! Thanks so much! The beds are sooo comfy! Thanks! the room service attendant, Lawrence, very nice! Also Faye(? was that her name?) the coffee shop attendant is such a gem! I was delighted to hear that you're building a coffee shop and she will be there :) she was beaming with pride. You should be too...she's an excellent ambassador for your hotel and puts a great face on the Sheraton and your service. I'm so glad to have gotten to meet her. Keep her happy and with you, she's a true gem! April 24, 2013
Rated 4 out of 5 by MeetingOver Nice hotel. Great downtown location. Good food. August 11, 2014
Rated 4 out of 5 by Convenient to Conference Center….Staff could be more Knowledgeable This is an average, older Sheraton( which means it’s a pretty good hotel) with comfortable beds and free WI-FI on main floor…and very convenient to conference center (across the street) and lots of restaurants. It is fairly far from main malls and museums and staff did not seem to be much help finding transportation to them other than suggesting the very expensive taxis. Taxi charge about $40 to $50 to go nearby airport and same rate structure (or worse?)in town. My wife accidently found that there was inexpensive public bus transportation to almost everything….and the staff did not seem to know or recommend this. My Starwood elite credits seemed to be confused( they promised bonus points and gave none), but this may not have been the hotel’s fault ( and may yet be credited properly) and they did upgrade us to club floor room. April 5, 2012
Rated 5 out of 5 by A Perfect Stay! From the time that we arrived until eleven days later when we left, we probably experienced our best hotel stay ever! From Sarah and Christine up front (and ALL of the front desk staff) to the engineers and housekeepers throughout the hotel, friendliness, helpfulness and just plain old consider\ation for our comfort was first and foremost. I do not recall everyone's name but I do want to add a few names that do remain with me--along with the two previously mentioned ladies there was Sharon and Mousalin in the Club Lounge & Renee' from housekeeping. Basically, every employee whose path we crossed made our stay perfect and all should be applauded! July 10, 2014
Rated 2 out of 5 by Hotel Maintenance Service The sink in the room's bathroom had a back-up/clog and would not empty. The room's AC needed an adjustment as thermostat had to be set on 65 degrees in order to cool room. The room always seemed "stuffy" and humid. The hotel was notified about each of these complaints after the first night stay and did not address either of them. The clerk at the front desk was also notified of the room situation at checkout when he asked...."how was your stay." April 2, 2012
Rated 3 out of 5 by Clean, but Average Stayed at the Sheraton downtown overnight for a function I was attending. I'm a resident of the Triangle, but didn't want to drive home late at night. I was not impressed with the staff at all. Front desk was snarky. Club level lounge was below average in terms of food, refreshments, size and atmosphere. Location was convenient and the room was clean, but small. I would not jump at another chance to stay at this location. May 18, 2012
Rated 5 out of 5 by Great location downtown We enjoy going to Raleigh for a night out and staying at this location. The staff is wonderful and friendly. Unfortunately there was a soccer team of young girls slamming doors and laughing/talking loudly until about 3am on our hall. It would be nice if the fan in the rooms was louder to drown out the noises outside (train, disrespectful guests, police sirens, etc.). Maybe they should provide sound machines? August 22, 2012
Rated 2 out of 5 by Very disappointing experience No internet was available until the evening and no alternative offered. Turns out my room had water damage that gave it a bad must/ mold smell along with 2 dead cockroaches in the bathroom. Also the walls were warped. If you get coffee in the Club Room the concierge advises you to microwave it for warmth as they have no way to keep fresh coffee warm. Small gym smelled from the pool chlorine next door August 3, 2012
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