Rated 1 out of 5 by EWIRL Awful hotel
Possibly the worst SPG property I have stayed at. Perhaps the worst hotel of any chain. From check in through to checkout the entire experience was dreadful.
The front desk staff are for the most part completely unhelpful and to some degree rude. When checking it's typical to be provided information regarding the hotel. On three separate occasions this was not the case. Perhaps understandable when the hotel has such limited facilities. An extremely small fitness room and pool best not used as looks to be in the need of a deep clean.
If arriving with luggage assistance may or not be offered. With three suitcases you would expect some assistance from the FD staff even if the bell man was off duty.
If an SPG platinum member do not expect a suite upgrade even if available. Again this issue was encountered on three separate occasions and only resolved by contacting SPG directly. Afterwhich a suite was offered the next day despite the FD staff insisting none were available the night prior on check in.
Breakfast buffet is best avoided as the selection is extremely limited with little to no variety from day to day.
The rooms are misleading described as 'beautifully appointed' on the website. How stained carpet , scratched furniture etc would meet such a classification is a mystery.
Finally the executive lounge. It does provide a good selection of food in the evening and the colleagues on duty are friendly and helpful. However on one occasion while a festival was taking place in Raleigh and the hotel was extremely busy, one would expect to be able to seek some quiet refuge in the lounge. However upon entering a large young group appeared to be playing drinking games. Surely not in line with the hotels only description as 'sophisticated'
Making use of the hotels laundry service again provides further opportunities for the hotel to disappoint. The only way to get laundry returned to room would seem to be to make several calls to guest services.
Really a struggle to say anything positive from the hotel and unfortunate that myself and my colleagues had to endure 3 weeks at the property as limited availability at other hotels in the city prevented us from moving mid stay. Certainly would not return in the future.
April 27, 2016
Rated 2 out of 5 by Chris1128 Dated Hotel, needs renovation
recently stayed at hotel from 4/19 to 4/20/2016. The hotel needs to be renovated, the rooms, bathrooms, and hotel lobby are dated. I am an SPG Gold member and asked for an enhanced room at check-in, instead a got a room right next to a very loud ice machine which kept me up all night. in addition, the bathroom sink was completely clogged and pretty much unusable for my entire stay. the vent in the bathroom has a filter which looks like it has not been changed in years. the bed sheets felt rough and old. I would not stat at this hotel again, unless it is renovated
April 21, 2016
Rated 2 out of 5 by Emerit Needs Improvement
I've stayed at several Sheratons for business trips. Many of my stays have been extremely nice and accommodating and some have been less then exceptional. The Sheraton in Raleigh needs A LOT of work. There were stains all over my carpet, the head board was torn up from use- this made it appear dirty, there was also grout stains in the shower. When I ordered food it wasn't delivered on time or complete and it was not up to my standards. It seems like management does not stress urgency or customer service at this location. I'm disappointed with my stay and do not intend to go back.
April 15, 2016
Rated 1 out of 5 by Wally103 Outdated and Disappointing
The hotel is not in good condition: rugs stained, elevators and escalators both under repair, room not ready at designated check in time, housekeeping late in the day or not at all. Restaurant food and service were both very good.
April 12, 2016
Rated 4 out of 5 by Aprils4 Wedding
We stayed for a wedding just as others said: We arrived on a Friday Afternoon at 5:30 to find our room was not ready. They did find a room for us but there was very limited water pressure but we didn't have time to complain since and had to be dressed and out the door by 6:30.
April 6, 2016
Rated 4 out of 5 by Donna6724 Elevator and escalator problems
All was good except one elevator and the escalator were not working. It was very long waits as three weddings and a street celebration were there that weekend. It was that way when we checked in on Friday and still broken when we left on Sunday. 16 stories high so walking stairs was not an option.
The hotel said they were waiting for parts.
April 5, 2016
Rated 4 out of 5 by Jacksonde23 good
I stayed here for 5 nights during meetings. Overall the experience is not bad, but not excellent.
March 30, 2016
Rated 2 out of 5 by cbh59 Unsatisfactory check in and neglected rooms
We arrived at the hotel at 5:15 p.m., allowing ourselves only 45 minutes to freshen up and change clothes before getting to our affair at 6:00. Upon arrival, we were informed that our room was not ready (even though check in time was 3:00 p.m.) that a basketball tournament had been in town, and we needed to wait for a manager to check our room before we could check in. The front desk offered to let us change in a restroom while we waited - which we declined for obvious reasons. After 20 minutes we were called back to the front desk and allowed to go up to our room. As compensation for the delay, we were offered free wifi or breakfast. Upon entering the room, we were disappointed in the appearance - the carpet is permanently stained, the toilet seat was bubbled up, paint was cracked and peeling off the headboard. Things that might have been expected in a $69/night low grade motel along a highway - certainly not a downtown location of a prominent national chain such as the Sheraton with a nightly rate exceeding $200. To say that we were disappointed is an understatement. Should we need to return to Raleigh we will book a hotel outside of the city and drive in.
March 20, 2016