シェラトン・ローリーホテル

  • アメリカ合衆国
  • 27601
  • ノースカロライナ,
  • ローリー
  • 421 South Salisbury Street
  • マップ

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Rated 3.8 out of 5 by 468 reviewers.
Rated 3 out of 5 by Must be undergoing remodeling This hotel in Raleigh must be planned for upgrade. The pluses are: great location in downtown Raleigh, great service. The minuses are: room was cruddy. The carpet was so stained and dirty it looked like it came out of an hourly motel. The two chairs in the room were so stained that the Salvation Army wouldn't take them. On one of them the plastic covering was so old it was crumbling and chipping off all over the floor. I liked the location and loved the service and would stay there again because I just know they will be improving the condition of the rooms. October 6, 2014
Rated 2 out of 5 by I was disapointed in this Hotel I was traveling with an associate. I have Starwood status and her room was available, but mine was not. As it turned out - her room had a broken toilet that we did not discover until 9:00pm because we had gone out to dinner. So upon returning, she had to wait to get comfortable in her room until after 10:00 when the toilet was fixed. No real "valet parking". Staff will park accross the street and bring you your keys. When I asked only directions given were "the cars are accross the street. Overall just not the friendliest staff or nicest experience. Disapointed at best. January 16, 2012
Rated 1 out of 5 by nightmare stay this is the worst hotel experience I have ever had and I stay at a lot of SPG hotels as a platinum member. Firest, my family was sleeping in bed when another family walked into our room. The hotel had given our room to someone else. I called down to the front desk and they were aware of what happened and said sorry but nothing else. We then left our room for dinner only to return to our keys not working. When they made the mistake, it deactivated our room keys but no one ever proactively told us or brought us new keys. The front desk then said management would call me and offered me 2000 bonus points, I never got a call fromt management and never received my bonus points (this is two weeks later). the water in the hotel was orange. I filled the tub twice and it was bright orange in color. January 8, 2012
Rated 1 out of 5 by Bad Experience I stayed there for AENC conference with our team. When we checked in Two guest service reps were working the desk. Once I provided my information they did not tell us where we can park, where the rooms was, what type of rooms it was. We manage to find parking accross the street in a garage. We had reservation for room with two beds since I was sharing a room with my colleague. When we went to the room it had one bed. At that time my room key had my original rate $ 169 written on it. I called the front desk and they sent someone with a key to another room. This key card did not have rate listed on there. Next day, before we went to the conference we tried using the business center computers to check e-mails but none of the stations were working. When we checked out, i noticed that my rate was changed to $ 269. I spoke to the supervisor (with glasses) and he said that my rate did not change and only portion of my rate was pre paid (as i had booked prepaid rate $ 169). We come to conferences Raleigh area every year and will not be staying at this hotel again. December 13, 2011
Rated 3 out of 5 by Great Location! Excellent location in downtown and walking distant to Convention Center. When I was stay here, hotel was fully booked because couple groups of convention staying in this hotel,.The hotel was super busy, unfortunately 1 of the 3 elevators was out of service, therefor, it was taking forever waiting for elevators to go up and down. A lot hotel guests need to take service elevator to get to their rooms, so inconvenience. The Management totally was not prepare for this event. January 22, 2014
Rated 3 out of 5 by What happened to "you belong?" Over the past 10 years, I've really enjoyed staying at this property. However, because the turnover is excessive, it is rare to see a familiar face at check-in or during my stay. Therefore, if there are issues that need attention, you are generally not treated as a loyal patron unless a certain customer service/front desk manager is on duty. For the most part, the newly hired front desk staff are friendly and courteous; however, if customer service/front desk managers are rude and uncompromising, the front desk staff will think it's okay to treat patrons that way. I realize that customers are not always right, but loyalty should always be considered. October 1, 2012
Rated 4 out of 5 by Weekend stay Unfortunately, construction underway on lounge area for SPG members. Also had a wedding party on our floor Saturday night - waking us at 1:30A. September 22, 2014
Rated 2 out of 5 by Nightmare experience!! Let me first say we live 20 minutes from this hotel. We decided to take a "fake vacation" in order to let me daughter swim in the heated pool, and be downtown Sunday morning for an event. Here is a list of the failures by this hotel: 1. Checked in, asked for late checkout, and was granted. However, I was not informed there was a charge. 2. Went to room, keys did not work 3. Went got new keys, asked where pool was. Told then that the heater was broken on their heated pool, (the main reason we selected it). 4. Loud and obnoxious guests in the hall at 2am. A call to security seemed to do nothing. Worse that Vegas! 5. Multiple calls to customer service to talk to them about the pool. Circular conversation, with them saying that maintenance was going to fix it. (never did) 6. At this point, my customer bill says that I have been charged my room rate, plus $45.00. This number equates to nothing I can find n the website, and my bank account has been charged 25 additional dollars, which also equates to nothing I can find. At this point, if I am not offered a refund, or another night stay for later in the year, Or points on my account,I will NEVER stay at another Starwood property. January 15, 2012
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