Sheraton Raleigh Hotel

  • 421 South Salisbury Street
  • Raleigh,
  • Carolina do Norte
  • 27601
  • Estados Unidos
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Rated 3.8 out of 5 by 461 reviewers.
Rated 5 out of 5 by Quality with a few minor drawbacks Everything was clean, tidy, and quality. Food was delicious, and staff was very friendly. I was a bit disappointed in the lack of "free" breakfast options. I would love to know that there is fruit and bagels for guests who do not want to shell out $10 on a fancy breakfast! I just needed a quick, easy, and cheap breakfast option before I headed out to meetings in the morning, but after purchasing coffee (the coffee maker in my room was broken) and a bagel, I had paid over $5 for what most hotels give away for free. August 15, 2014
Rated 4 out of 5 by Great Service the staff was very helpful and friendly, also the club level and Jimmy V's food was very good. August 25, 2014
Rated 2 out of 5 by Too expensive for what you got For the amount of money you pay for the room, I would expect furniture to not be in bad condition (desk seat) and wifi should be free. If they are not capable of having their own parking, it should be complimentary in a local lot. August 24, 2014
Rated 3 out of 5 by A bit under my expectations for a Sheraton Room was way too cold and no way to adjust. Notice mold in the grout around the tub. also some spots on the wall paper to the right of the sink. Music from street carnival was awfully loud. Staff, however, was great! August 9, 2014
Rated 3 out of 5 by Ample space for big family gatherings We stayed at this hotel for a recent family wedding. The location was convenient and the restaurant/bar in the atrium lobby had ample space and patience for the large family gatherings that characterized our weekend. Given that we had a special rate for wedding guests, the price was reasonable as well. However, had I been paying full fare I would have been really bugged by the following: 1. A parking charge for the lot across the street 2. A dilapidated looking chair in desperate need of reupholstery in our room 3. Lack of simple amenities like coffee/newspapers/water in lobby for guests. There is a counter to buy coffee, but they don't open until 6:30ish and are closed by afternoon. August 14, 2014
Rated 5 out of 5 by Staff was great It was my anniversary weekend and we just wanted a quite getaway place and this was it. The most impressive thing for me was the service of Andrew and Preston. They helped make the weekend special for my wife and I. We really appreciate their hospitality/service. Many places promise good service but never live up to the hype and this time it was shown via Andrew on one day and Preston the next. The location is great and I would recommend this hotel to others and I will be back again with my family next time. August 17, 2014
Rated 5 out of 5 by Quiteness This hotel was pleasant and very quite. It allowed for a good night of sleep and business room work. August 21, 2014
Rated 1 out of 5 by Horrible stay rocommend other hotel nearby I arrived at the hotel on Sunday for a 5 night stay for a business conference. The lobby was very inviting and staff was very friendly. However when I got to my room it was in a horrible state. It was clean but it looked like it was not fixed up in 20 years. The leather on the headboard, of the bed, was all cracked up and stained/dirty from the many guests over the years. It was to the point where I really did not want to put my head on it. The worst was the desk chair which was all cracked up and nasty looking, it looked like the leather in a 30 yr old car seat including stains. That I for sure did not want to sit in. My room was a non smoking room but it smelled like someone had smoked in it. I immediately went back to the front desk and reported my findings. They were polite and switched my room to one on the "Club Level". That room was better except the heating/cooling system. When I got to my new room it was about 66 deg F so as any reasonable person would do I increased the thermostat set point to 72 deg C and left for the day. When I returned it was.... Yep 66 deg F! The hotel staff said the heating/cooling system was on "economy" mode. This means that during the summer it does not produce any heat. However it still blows cold air.... So here is the way it works as far as I can figure. If the temperature is above the set point (too hot) it turns the air on and blows cold air, as one would expect. However when the temperature is below the set point (too cold) the thermostat turns on the heat and starts blowing air.... Except in "economy" mode the heat can not turn on so it just blows cold air instead making the room 66 deg F. So I just turned the system off and it got warm but the air got stagnant so I had to turn it on and off for some period every day. Ok so that is not the worst! On my day of checkout I was sleeping and was woken up at 5 AM in the morning by SOME GUY IN HIS UNDERWARE ENTERING MY ROOM!!!!!!! WTF! Apparently they gave the same room to somebody else who arrived the same day AND THEY HAD THE SMAE ROOM KEY. That person, who got into my room, was in a wedding party and did not get back to his room until late. This is a very scary security violation. Fortunately the other person was nice and had not entered my room until late. If he had entered when I was not there and he was not a good person ALL OF MY STUFF COULD HAVE BEEN STOLEN. Including my laptops $2000 ea, cellphone, money ect! DO NOT STAY HERE, pay for some other hotel maybe there is one just 4 steps away and starts with an M, plus their restaurant is far better than Jimmy V's. August 10, 2014
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