Rated 1 out of 5 by Will01 BOOKING & BILLING
I called on a Sunday to book 3 rooms. I called Friday to cancel 1 room; I was told that they don't have any reservations under my name. So I book 2 more rooms. I was billed for 5 rooms and when I called, Sheraton was not willing to refund my monies back, so I had to dispute the charges on my credit card to receive my refund.
February 1, 2016
Rated 3 out of 5 by Lucy63 A good night's sleep and a decent breakfast
Bed was comfortable. Loved the shower head. Breakfast buffet was ok.
Customer service was not the type of high touch service I would expect from a Sheraton brand. Room service was awful - took almost 4 times as long as they estimated and 3 out of our 4 items were cold. Housekeeping staff missed things on each day, and the front desk staff missed giving me my breakfast coupons twice, and was nonchalant about the room service issue. Bell staff did not offer help with bags.
January 25, 2016
Rated 2 out of 5 by Kiendhy No great features
Nothing impressive to report.
Coffee...make it in your room, that's the only place
you will find it.
January 11, 2016
Rated 2 out of 5 by Walton201548 Wouldn't recommend, rooms need updating.
Staff is very pleasant and common areas are acceptable however rooms are in need of updates. Not what you would expect. Very unfortunate.
January 3, 2016
Rated 4 out of 5 by txgal14 Great location and staff
The staff here are always so welcoming and accommodating. They are always quick to make adjustments to your reservation and even help with dinner recommendations. The staff up in the club lounge are also amazing!
The location is ideal as it is right by convention center and tons of restaurants.
December 29, 2015
Rated 2 out of 5 by Sad64 The lobby was lovely, the check-in staff great, BUT...
We booked two rooms for Dec 4&5, they were on different floors which was fine; however, despite the fact that we were not in our rooms all AM and attended a wedding from 4:15 to midnight, our rooms were never cleaned!! Very disappointing-we were comped our parking fee, but I certainly would not recommend anyone looking for a lovely weekend celebration to stay at the Raleigh Downtown Sheraton
December 10, 2015
Rated 5 out of 5 by swint487 Overall Pleasant Experience
The hotel was in a great location right near the Convention Center and a short walk to many great restaurants. The staff was welcoming and accommodated all needs. Will stay again if traveling to Raleigh in the future.
November 3, 2015
Rated 5 out of 5 by Merritt Great service - my personal travel concierge
I left a few dress shirts hanging in my closet on my last stay at the hotel. The hotel contacted me and offered to have the shirts shipped to my house (at no charge). I appreciated the offer, but asked the hotel to keep them until I returned in a couple of weeks.
I checked into my room last night, and without asking, my shirts had been placed in my room. It was like magic.
Very happy. Felt like I had a personal travel concierge.
October 27, 2015