Rated 4 out of 5 by repeatvisitor432 Nice older hotel
Have been using this hotel as default place to stay in Alexandria. As always, the service and food were excellent. The building, however, is beginning to show its age, as I noticed a minor leak in the ceiling above the shower, the beds were a little hard, and the toilet area is rather cramped compared to more modern buildings. That being said, I would stay here again due to the hotel's location immediately across the street from the beach and the Montazah palace and that it is still comfortable and clean. I would strongly suggest the hotel offer free wifi and remove their signs that stated 45 minutes were available for free through Link@Sheraton, as when we inquired about the latter, we were told that deal was old and had expired. $26 USD per day for internet is almost archaic, and we walked to a nearby coffeeshop when internet was needed.
December 24, 2014
Rated 5 out of 5 by sherif1979 Excellent stay
Excellent stay, some technical issues were found and reported to the FO team upon departure, will be delivered to concerned.
some furniture are dated
December 7, 2014
Rated 2 out of 5 by loainh1122 General manager
I was unhappy with my experience latelly.
1- You disk reciption needs to be trained
2- Your WiFi charged system needs to be cancelled.
3- You welcomy style needs to be more effective.
4- Your F&B could have been better.
I was your gust years back and I can see alot of draw-back.
November 16, 2014
Rated 5 out of 5 by Esso6989 Outstanding starwood hotel in Egypt
Actually the overall service was excellent and I would like to thank all the reception's staff specially M M and all the duty managers, it was really an unforgettable stay.
September 9, 2012
Rated 1 out of 5 by Fouad1981 2 stars are more than enough for this Hotel
i have a very bad memories about my stay because the reception stuff are very rude and aggressive and i feel like they are giving me orders and doing me Favors plus AC was not working only hot air, And i did not find a praying carpets and no Weight scale plus i suffered a lot from very cold air leakage from balcony and how they sealed the minibar without asking and i am always finding a dirty colored water from water tape
Finally, i will never stay again in your hotel plus i will never recommend your hotel to others and i doubt that these hotel belong to Sheraton hotels group
January 12, 2014
Rated 3 out of 5 by Sherien Good Hotel
My review about November 2013
Hotel is a good I recommend it
The main advantages are :
- very polite staff and friendly every where
- breakfast food & beverage are very good , delicious patisseries , good American coffee, wide varieties and clean dining area .
- car park
- small room
- small bathroom
- gateau taste is so bad don't try it
- car parking is expensive coasts 35 Egyptian pounds per night !! Why I am your guest !! Not a visitor or coming for wedding party or meeting as out guest .
- WiFi is expensive too
My Tips for the room :
Choose high floor to be avoid of the central Airconditoner noisy , and away of street noisy and to have a better side sea view if your room on city view .
September 14, 2014
Rated 5 out of 5 by Arrow Thank You
I used my points to stay at Sheraton Montazah and the staff make me very comfortable and welcomed and I felt the value of SPG points and to be part of this program
June 25, 2012
Rated 5 out of 5 by Thedoctor lovely stay
excellent hotel with excellent staff i really enjoyed my stay & i'm sure when i decided to come back to Alexandria i'll go to Sheraton without thinking
June 22, 2012