Rated 2 out of 5 by 3aref Don't expect too much
I was there in my weeding anniversary, I choose coz i spent my honey moon there, first I want to thank Mr.Saeed who change my room from city view to sea view and send me cake wishing me happy anniversary,
The check in was awful, Mr. Rami ignoring me for 15 min talking in the phone with his colleague Ms. Merfat and complaining to her, then I go to my room to found the blanket dirty and I called them again to change it, wifi password is mission impossible, I called them 4 times every time the reception tell me call me after half an hour , then they gave me wrong password two times and finally after 7 hrs from complaining and calling every one they gave me password for wifi expire after 2 hrs , I didn't dare to ask for a new one :(,
I ate in Coquillage cafe in Ramadan (Suhur ) for two days the buffet was catastrophic , cold ,no refill, no varieties , really I didn't believe I was in Sheraton , in last day Mr.Yehia called me to get feedback I took this golden opportunity to tell him about my comments and ask him to send anyone to clean my room he told me sure don't even call them I will manage , after 5 hrs return back to my room to found it as I left called him again finally I had to leave the room again setting in front of my room in corridor till guys finish my room .
July 15, 2015
Rated 4 out of 5 by Africa14 Mr.
Hotel is in need of major renovation. The facilities are old and outdated. Excellent location and have great potential to become # 1.
July 15, 2015
Rated 5 out of 5 by A1234q977 The place to be
Mr Atef Wilson and his team always take the base care of my family and I. Thank you a million.
June 21, 2015
Rated 1 out of 5 by HR100 I WILL NO MORE TRUST YOU
I HAD RESERVATION FOR 2 NIGHTS 14-16/5/2015.I ACCOMMODATE MY ROOM(909) AND THE RECEPTION TOLD ME THAT IT IS SEE-VIEW.I GO TO MY CONFERENCES WITHOUT ENTERING THE ROOM.AND WHEN I RETURN LATER AND SEE THE ROOM IT WAS CITY VIEW.I ASKED RECEPTION BUT HE TOLD ME,SORRY NO MORE ROOMS ALTHOUGH I ACCOMMODATE EARLY AND OTHER PERSONS ACCOMMODATE AFTER AND HAD GREAT WELCOME FROM RECEPTION AND SEE-VIEW ROOM AND FRUITS,SWEETS DISHES WITH COMPLEMENTS OF THE HOTEL
May 18, 2015
Rated 4 out of 5 by Ahmed151071 Great Location and View But
Unfortunately there was noise inside pipes passing through Room roof and they have changed room for me but surprisingly when i opened the new room i found it was not empty and there are guests baggage inside! then they offered me a suit instead.
March 15, 2015
Rated 4 out of 5 by Ibrahim77 good stuff
the hotel needs renovation but the the stuff is good doing there best . in the overall the hotel got great view rooms are clean but small .good experience
December 30, 2014
Rated 4 out of 5 by repeatvisitor432 Nice older hotel
Have been using this hotel as default place to stay in Alexandria. As always, the service and food were excellent. The building, however, is beginning to show its age, as I noticed a minor leak in the ceiling above the shower, the beds were a little hard, and the toilet area is rather cramped compared to more modern buildings. That being said, I would stay here again due to the hotel's location immediately across the street from the beach and the Montazah palace and that it is still comfortable and clean. I would strongly suggest the hotel offer free wifi and remove their signs that stated 45 minutes were available for free through Link@Sheraton, as when we inquired about the latter, we were told that deal was old and had expired. $26 USD per day for internet is almost archaic, and we walked to a nearby coffeeshop when internet was needed.
December 24, 2014
Rated 5 out of 5 by sherif1979 Excellent stay
Excellent stay, some technical issues were found and reported to the FO team upon departure, will be delivered to concerned.
some furniture are dated
December 7, 2014