Rated 3 out of 5 by Dvorjanka1 Great location, nice property, service and Platinum recognition does not meet SPG standards
Hotel itself is a very nice one, facilities well managed, very friendly staff (most of them) trying hard to meet customers needs however overall experience below expectations. We stay for leisure and business very often in Italy, now for the first time in Catania and we were somehow disappointed. Mostly by attitude vs. Platinum status recognition and by service. After staying 5 nights in 3 rooms, 11 fully paid and 4 with Cash & Points I was expecting some more appreciation of loyalty, at the end of the day I have been Platinum for 10 years and can hardly remember so poor recognition of my status. Also some service did not operate (shuttle, bar in the ground floor, sometimes 2 out of 3 Sheraton link PCs were out of order, one of them during the whole stay). It might be because we visited place in October, nevertheless it is easier to satisfy guests when hotel is not full and everybody is more relaxed.
Improvement is needed in ensuring the cleanlinesses of the rooms and of public area, e.g, around the pool. Some more control from management would be beneficiary id hotel wants to meet standards of other SPG properties in Italy and around the globe.
November 8, 2013
Rated 5 out of 5 by Ciao Beautiful View
Clean, modern, helpful staff and great breakfast which was included.
November 1, 2013
Rated 4 out of 5 by Neoteros Nice experience
I stayed at this hotel a couple of times and my experience was always rather positive.
Responsive front desk, complete platinum status recognition, very nice room. Breakfast was decent, but they should try to improve it, based on the terrific local tradition in food.
Pool area is good enough.
Price was incredibly convenient and that certainly made my vote higher.
All in all, good value for money.
June 30, 2013
Rated 4 out of 5 by antocir BUON ALBERGO
Un buon albergo, una buona localizzazione.
Personale cordiale, gentile, molto professionale in particolare quelli del mare/piscina e quelli della reception.
La pulizia delle camere lascia a desiderare (manca un controllo)
Praticamente Assente il coordinamento del personale del ristorante e del bar (gentilissimi, educati, volenterosi, ma senza una direzione)
August 28, 2013
Rated 4 out of 5 by Nero Nice hotel - great view
If you speak some Italian you'll have all your wishes attended to
They do try if you don't, however.
It is actually a busy place and not really a holiday hotel. But pool, restaurant and bar are fine. There is a shuttle service to downtown Catania and the pretty Aci Castello castle and village are in walking district
November 9, 2012
Rated 4 out of 5 by Vincos Surprisingly Satisfactory
OVERALL IMPRESSION: I believe this property is one of a generation of Sheratons opened in Italy for the 1990 World’s Cup. In general they have not fared well - charmless, outmoded and poorly staffed. This one is a very pleasant and surprising exception. It is buzzing with lots of local activity, provides attentive service and has a couple of attractive features like a sea-front location, great swimming pool, small shopping arcade and plant-filled central atrium.
SPG RECOGNITION: Touch-and-go until the last minute but they came through with a top category upgrade, an excellent local wine in the room and a complimentary breakfast in the main dining room. No Club Lounge.
THE ROOM: A very large and comfortable top floor suite with two full baths and two large furnished balconies with sea view. Really in need - like the rest of the property in general - of a spruce-up.
LOCATION: The hotel is 5kms from the centre of Catania and the far side of the city from the airport, however, it is very close to charming Aci Tezza.
DID NOT MEET EXPECTATIONS: Sheraton Sleeper mattress, down pillows and upgraded bath and bed linens should be brand standards...they were definitely missing here.
April 23, 2013
Rated 5 out of 5 by Blad Leisure
Eccezionale in tutto, personale gentilissimo, struttura sul mare a pochi km dalla città, cucina eccezionale, lo chef e' davvero un grande, nulla da rimproverare. Lo consiglio agli amici
June 18, 2013
Rated 5 out of 5 by Giuseppe Struttura eccellente
Per le sue caratteristiche, per i servizi offerti, per la qualità della cucina proposta, per la sua ubicazione molto bella (a ridosso del mare), lo Sheraton Catania costituisce punto di riferimento per tutti quegli Hotels che, in Sicilia, intendano essere effettivamente al top di gamma.
March 2, 2013