Rated 2 out of 5 by Nana1971 Very Dissatisfied and disappointed
Sheraton Abu Dhabi was one of my favorite hotels in Abu Dhabi. I'm not sure what exactly happened either they have new staff who doesn't know anything about how to handle a guest or the management has been changed or the staff are having a bad time.. my check-in experience was one of the worst I ever had, when i approached the reception desk, the lady told me "sorry my colleague will help you, i'm too busy!!!! maybe just doing some admin work because no one was standing in front of her" the other 2 desks were already helping other customers, I've waited for around 10 or 15 minutes to be attended. The second reception lady was not friendly or even smiling, third lady came to help her.. for sure she was a new staff, she doesn't know my room category or rate or any other details, or if the extra bed was chargeable or not for SPG members. then when i asked her to call the manager, a blond Lady came in a very arrogant way and she was really rude. I was trying so hard not to loose my temper and not to make a scene in front of everyone. I handed my ID to the first lady to scan it, she kept it around 15 minutes, then when i went to my room a guy called me asking for the IDs again because she didn't scan them properly.. as a gold member I usually receive at least a fruit basket in my room in any hotel around the world.. this time, nothing !!! when i called the reception desk at night to check maybe they forgot me, the told me I should receive a voucher upon check in, no one of course cared about being a gold member or even SPG loyal member. I asked for the manager to call me but of course no one bothered to call.
September 1, 2016
Rated 3 out of 5 by AlwaysFlying Good service from some staff, but is showing its age.
This hotel has some really great staff such as Jacob on security, but also some that seem largely disinterested in providing a truly great service.
Maybe this is connected to the old, and increasingly tired, state of the hotel and some of its rooms?
Some rooms, especially the suites, good do with tlc. Wallpaper is torn in places, rooms are dark, bedding feels old and flat and air conditioning is loud. Maybe Ramadan means staff are away more, but I have witnessed food trays outside rooms overnight and into the next morning, or staff just walking past these things (perhaps they have "that's not my job" approach).
Some of the food and service in some of the restaurants is very unpolished, giving the feeling that staff are on their first day?
The beach is nice, but could be improved with regular combing as there are lots of cigarette ends etc laying in the sand. Pool area is nice, and popular at the weekends.
Health club has a good selection of equipment, but some of the cleanliness of it leaves a bit to be desired. Sweaty work out mats and floors that could do with a mopping. Towels left laying around by other users. They have plenty of staff there, but nobody driving them to keep on top of this stuff.
All in all, it's not a bad hotel, but has plenty of scope for improvement in plenty of areas.
June 16, 2016
Rated 5 out of 5 by Voyonick Green oasis among skyscrapers
Captivating is the fact that the hotel is surrounded by high-rise buildings and it looks like a green oasis among them. Very pleasant garden with access to the pools and the beach - as you prefer.
Absolutely top high hospitality and nice comfortable rooms makes it recommendable! High top cuisine.Only a malcontent can criticize.
Special thanks to reception' crew for their help in early check-in and late check-out.
April 4, 2016
Rated 4 out of 5 by Al2016 Another well spent weekend
Having lived and worked in the city of Abu Dhabi and frequented the old (but loved by me) Sheraton on the Corniche on many accusation be it just for drinks in the Tavern or Friday brunch at flavours the Mexican restaurant with its lethal margaritas and even a Cuban cigar in Cloud 9
I have always found the staff very pleasant and very attentive not just to me but guests around me.
Having this in mind we returned to Abu Dhabi for a long weekend and yes we booked the Sheraton not the best and not to cheapest but the Staff make a Hotel what it is for me.
I did see a comment re the management not being around which is sadly true (my only bad point)
Dear Managers go meet your guests give them your card….. Yes Yves we have meet about a couple of years ago.
Some of the comments I have read about how small the rooms are totally rubbish, who cares it’s for sleeping in….. go outside see Abu Dhabi make an effort to explore this city it is worth it.
Lastly thank you to the guys in the front who stand outside in the rain (Friday last) and the heat 50c in the summer and still have a greeting like they have known you for years.
Thank you Yves and Team
April 3, 2016
Rated 1 out of 5 by marianne16 Poor service
Stayed at this hotel in one week this january.....and I have to say; the pool and beach area is nice, the service at the hotel is poor. We paid extra for garden view because it says: private balcony.....it is NOT a balcony...it is a FRENCH balcony!!!!!
You can't sit there and enjoy the view....we complained about this, but they would't offer us anything!
Poor service and management!!!!
Will never recomend this hotel to anyone!
April 2, 2016
Rated 4 out of 5 by Vyas Fasting Luxury
Hotel like Sheraton should have option for Vegetarians!
Never seen a break fast with little option for Veg people!
March 13, 2016
Rated 4 out of 5 by Karim25 Sheraton Corniche
I recommend this hotel to others.
March 12, 2016
Rated 1 out of 5 by UnsatisifiedGuest2016 Dirty Sheets
I stayed at this hotel a week ago. The hotel is average in all aspects. However, when I went to bed, I found that the sheets and pillow cover were dirty. After calling the staff, someone (I forgot his name) came and changed them and he was extrremly helpful.
A point worth mentioning, I never received any communication afterwards from the hotel's management regarding this incident, albeit leaving a written and a verbal complaint!
January 20, 2016