Rated 4 out of 5 by Jgeiss1970 Great place to stay
I love the hotel. This is my 3 year back. I came to the Emerald City Comicon and it is located across the street which is awesome. I love the rooms. Very comfortable beds and nice clean rooms. One small negative, for paying over $200 for one night. I would have thought that they would have a small breakfast, cereal or some fruit and juice for hotel guests. That would have put it at 5 stars. I will be back again for next years con.
March 31, 2014
Rated 4 out of 5 by C321 Very comfortable but overpriced.
The room was quiet, clean and very comfortable promoting business work and rest. Furnishings were also very good. However, there are very few "extra" room amenities that don't come with a significant extra charge if they are available at all. Even Internet or house phone calls normally add significant cost to the already expensive room.
July 8, 2014
Rated 5 out of 5 by mumum Ms. Mendoza at front desk is awesome!
At check-in I mentioned it was my birthday and that my kids & grandkids were taking me to a Mariner's game. Waiting outside my door upon returning from the game was a delightful bouquet of flowers from the front desk. The card read: Happy Birthday! We hope you enjoyed the Mariner's game. I was so surprised. That's why the Sheraton is my #1 favorite in Seattle!
June 29, 2014
Rated 4 out of 5 by Vortex2014 Good hotel in Seattle
Very good hotel in the middle of town.
August 12, 2014
Rated 5 out of 5 by Forest22 Hotel with good service
I like the cleanliness of the lobby. It was very inviting even though the lobby was full of people when I arrived. I was able to check in quickly through SPG line.
August 4, 2014
Rated 3 out of 5 by charlie56 Club Sandwich
Unfortunately Continental breakfasts are served at Club levels with too much crowd with very limited selection ,with scarce seating and understaffed conditions....
August 4, 2014
Rated 2 out of 5 by ccookie Poor Customer Service
Not only did the staff lie to my friend that they would not put any charges on her debit card until checkout but they charged her twice. Also at checkout it was like pulling teeth to get them to tell us how much the final bill was, the desk clerk kept saying she divided it between us no matter how many times we told her no it was only one person paying for the full bill. When we left we had no idea how much we were going to be charged.
April 12, 2012
Rated 3 out of 5 by Beth5 Beautiful Hotel but.....
We found our room wasn't clean when we got there, dirty wine glasses, and an item on the floor by the chair, which we turned into the office. Then the next day, when we took a shower, we found a dirty t-shirt in the shower! Not ours. The hotel offered to come up and clean, which they said they did, but not sure they did b/c there was a clump of hair on the tub, which i had put there, and had forgotten to throw away. sigh...............
February 12, 2013
Rated 4 out of 5 by SpgFan Quite Good
To start, our flight to Seattle was delayed by almost 3 hours, so I had to call them to give them the heads up that I wouldn't arrive until the wee hours of the morning the next day. They were super nice and said no problem. Someone would be there to assist me. Sure enough, our check in process was quick and painless, and we were all in bed by 1:45am.
I'm positive that while I received a few extra points for being SPG Gold, they did not upgrade my room. I doubt this huge hotel was completely booked, so there is a part of me that wished they had automatically upgraded my room to a higher floor or Club. I didn't ask because I was super tired, and only wish now that front desk staff had done it based on SPG recognition.
I had some boarding pass printing issues that was not resolved quickly, and I had to walk around the hotel to three different printers to get the job done.
Overall, thank you to the hotel management because it was another wonderful night's sleep.
July 9, 2014
Rated 5 out of 5 by VancouverGolfer Now I remember why I stay here
The Sheraton Seattle has it all: location, amenities, service and quality. Situated in downtown Seattle, you can literally walk (or run if you're into that) to all of the major attractions. The Fitness Centre and Pool are great and the views from the 35th floor are breathtaking. The staff are courteous and SPG members are treated especially well. Overall the quality of stay was fantastic.
June 9, 2014
Rated 5 out of 5 by smckd Great Seattle Hotel
It's a pleasant surprise to find this quality of experience in Sheraton's - very recommended for business travelers. Spacious, spotlessly clean, stylish room. Very professional staff in both reception and housekeeping.
July 28, 2014
Rated 5 out of 5 by LDN2014 Everything excellent
The location is great, the gym us open 24hours, the deli has just what you need and the staff are very friendly and knowledgeable.
August 5, 2014
Rated 4 out of 5 by Wingtipflyer1 Nice downtown location
Very good hotel, clean, professional staff, & heart of downtown.
None of the Seattle hotels participate in latest SPG promotion. Thumbs down! I'm not someone on a summer cruise, I'm a businessperson who CHOSE your property/ brand. Please consider to join the promos next time.
July 19, 2014
Rated 5 out of 5 by sarge1 excellent overall stay
We stayed for six days and the entire staff was awesome through out. Anyone can be great for a day or two, but the level of service was kept high for the entire stay. From morning to evening, from front line staff to the support people. They have set an level of expectations that, not only does the entire staff realize, the strive to meet every customer interaction.
June 21, 2014
Rated 5 out of 5 by Keiki18 Very Accomodating!
Lovely hotel that is centrally located.
August 10, 2014
Rated 4 out of 5 by BIGFEET Good location and Great Club lounge staff and Lounge
The club Lounge manager and her staff provide great service and experience to me.
The hotel location is great for seattle downtown sites.
August 4, 2014
Rated 2 out of 5 by JohnOfJersey Ignored profile, loud street noise all night.
I am a long time SPG preferred customer and travel over 2 million miles per year. As a standard I always request a room on a high floor away from the elevators. I was given a room on the 6th floor adjacent to the elevator lobby and service closets. Traffic noise, 4 am garbage truck beeps and poor quality room service made for one of my worst Sheraton experiences and a difficult business schedule due to limited rest at the hotel.
January 31, 2013
Rated 5 out of 5 by SJTraveler Good Location
Very nice hotel. Easy walk to many local attractions. Night time area a couple of blocks away was not real comfortable.
Would stay again.
August 3, 2014
Rated 5 out of 5 by Loki Classic Seattle luxury
In the midst of the holidays with guests winding the first floor in a line to see gingerbread houses (this is a lot of people's tradition).....the entire staff was friendly, accommodating and efficient!
You would never know how old the hotel is, it feels new with nice amenities done in a classy manner. We've been rotating hotels for our family's holiday getaway but will likely make the Sheraton a regular part of our tradition.
December 28, 2012
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 5 out of 5 by Art68 Great Property
This property is well appointed and well maintained. Good workout facility.
August 7, 2014
Rated 3 out of 5 by MNGUY The good and the bad
The beds are heavenly. Great location. My only negative feedback, was the fact I booked the room online (booked for 3 days). I ened up only needing the room for 2 days and they wouldn't give me credit for the one day I didn't use even though I let them know about the cancellation a week ahead of time. Therefore it cost me approx. $164. They wouldn't budge on our pleas to please refund our money.......very disappointed........
August 11, 2012
Rated 5 out of 5 by HG39 Great place in the city
Little pricey, but very nice hotel in wonderful location. The pool was closed when we were there and the kids sad, but otherwise lovely and very easy walk to eat and shop.
July 30, 2014
Rated 4 out of 5 by Holly8995 Good Stay
Overall everything was good. The tv did not work which maintenance quickly fixed. One day I went to my room while the maid was cleaning and she did not verify it was my room and I walked in. I could have been anyone committing a theft. Please educate your housekeeping staff reference theft. The front desk was very helpful. All the resturaunts in the hotel were awesome (Daily Grill, Loulay, and coffee shop).
April 28, 2014
Rated 3 out of 5 by Hoser254 Airlines get priority over normal guest
When we arrived, we were informed that our reservation for a room with a King had to be given away (even though we arranged for late arrival) due to the fact that airline workers (pilots/attendants) got priority and the rooms with king beds had to be given to them. We were then told we would need to check back throughout our stay to see if we could be "accommodated" with a king room. This led to a very unsatisfied customer.
July 2, 2013
Rated 5 out of 5 Staff at the Hotel
I stay at this hotel on a regulart basis. I want to personally achknowledge Greg the night manager who is so focused on Customer Service and has always done an excellent job insuring I am taken care of. Jerry and Joe are the Bellman who go out of their way to help not only with my needs but also to any of the colleagues who also stay at the hotel. These 2 men are hard workers and great representatives of the Sheraton Family
August 13, 2012
Rated 3 out of 5 by Fel53 Great Hotel
I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me.
March 8, 2014
Rated 5 out of 5 by nerdynetty SO AWESOME
I met celebrities that were staying at the hotel who were part of the convention I was attending, in the hotel. Which was cool. The gym is so amazing, new high tech equipment and nice view. The pool is nice and big but the hot tub could be bigger. They should switch over to the salt water hot tubs so the chemicals don't burn the eyes when the jets turn on. Lounge and restaurant was awesome too. HIGHLY recommend this hotel.
March 4, 2013
Rated 5 out of 5 by Getawaymom Excellent Service
We noticed our room had a light out. Also there were four of us and only three towels in the bathroom. When I mentioned this to the concierge she said she would take care of it. When I returned to my room after looking through the gift shop, towels had been delivered and the light fixed. Excellent customer service, especially on such a busy weekend. Loved the Gingerbread Village display (although we expected more displays)
November 27, 2012
Rated 4 out of 5 by SeattleVisit1 No free wifi
While the beds were quite comfy, and I thought it was great they provided a shower puff sponge, I was disappointed at the lack of free wifi. If every coffee shop can provide free wifi (where I am only spending $3) then CERTAINLY a hotel at which I am spending hundreds of dollars could provide free wifi. The fact that they charge for wifi was a slap in the face. Very disappointing. Other than that the hotel was quite nice.
June 24, 2013