Rated 2 out of 5 by alcanuk Staff shilling for tips
As a platinum, I like to the benefits provided which include the complementary continental breakfast. I find most properties have a tip jar in the executive lounge. I was surprised that the staff print a zero balance receipt so you can charge your tip to your room. They then stand around watching if you fill it in.
All the staff do is clear tables and fill a simple buffet and clear tables. While I usually tip (into a jar) it seems overkill to persent everyone a zero bill, and then expect a tip.
This is a little crass.
June 22, 2013
Rated 3 out of 5 by Jetlagger Incorrect Bill/Inadequate Platinum recognition
Good Hotel, Has a good Club lounge -(macaroons are out of the world!), great downtown location. Excellent pool on the top floor. Wasnt provided an upgrade even though I was a platinum member and considering I was traveling with family and could have used some extra space. Didnt have the "view" promised at checkin. Beware of parking charges that are close to $50/day. Checkin Amenity points were not credited and noticed inaccurate charges on the bill that needed call backs and jumping through hoops to clear. Would have expected more towels considering the number of occupants in the reservation. Overall satisfied considering I have had worse experiences with some hotels.
December 29, 2011
Rated 1 out of 5 by Jude13 Not Satisfactory
The first night was booked for late arrival. I even phoned from Vancouver airport to re confirm late arrival. Our room was not as booked, so they substituted a wheel- chair access room. Requested a move, also booked an allergy free room, so at midnight staff had to change bedding on two beds. (King bed had been booked, but not available). We were on a convention, were moved again the next day. This room although it had king bed, was not much better. Again had to phone to get staff to change bedding. Rooms were not clean, carpets worn and dirty. No extras in room, no make-up mirror. This is a business hotel that appears to get a lot of traffic, with very little attention to cleaning or upgrading.
It was a good location, and the staff were very helpful and friendly.
October 4, 2014
Rated 5 out of 5 by Xray77 Convenient and comfortable
This hotel is centrally located and within walking distance to the waterfront, great restaurants and attractions. The rooms are clean and comfortable and there are many facilities including restaurants, lounges and facilities fior airline e-check-in and printing boarding passes. The drawback was the rooms are not well soundproofed and noise and TV from adjoining rooms can ruin your sleep.
September 15, 2014
Rated 3 out of 5 by GillUK Disappointed
This hotel is in a great location and ideal for the waterfront.
However, when we checked in our bathroom was not clean and the fridge still had half eaten food from an earlier guest which made it difficult to feel confident that the remainder of the room was clean.
Housekeeping came to attend to the points we raised with customer services, but no-one else seemed interested.
The hotel was very busy and noisy and we had disturbed sleep. On the Saturday evening the lifts weren't all working and we had to wait 10 minutes for a lift and then, when we checked out they used the wrong credit card to settle the account and we are still waiting for the holding amount to be released from our debit card. All round not what we expect from a Sheraton.
September 30, 2014
Rated 5 out of 5 by Dadwith2 Great experience beware the treadmills
I appreciated the level and quality of service provided by the entire staff. I like the new "green" service whereby I earned points per night for not needing my room cleaned (I am pretty clean to begin with so well worth it). I was put up in the executive suite (room 3428) which while spectacular, was directly below the 24-hour gym. I was getting pretty good at figuring out a treadmill runner's minutes-per-mile based upon the thuds of their feet. This was not nearly as bad as the dropping of the weights which created mini-tremors throughout the seating porting of the suite. Thank you again to all the staff for making my stay so welcoming. High remarks, just beware the treadmills.
September 24, 2014
Rated 1 out of 5 by yangster This hotel does not value SPG Platinum members
I try very hard to maintain platinum status with SPG every year. I've been a platinum member for the last 10 years. Most SPG hotels I stayed would recognize my loyalty and would have reserved at least a SPG level room w/o asking. This was not the case with the Sheraton Seattle.
I was assigned a regular room on the 19th floor (out of 35). I asked if there were SPG or higher level room...I was told immediately I have the highest level room available for the night (without looking at the computer)
I didn't feel the agent even tried to find another room me. I asked her politely again "would you please check if there is a SPG room available for a platinum member?" She responded with the same answer again, and then asked me for my platinum amenity selection.
I do not feel I am being valued as a platinum member at this hotel. I have another reservation to stay here again next week. I will have to find a new hotel now...I am very disappointed with Sheraton Seattle and rethinking the value of maintaining platinum status with SPG.
July 24, 2014
Rated 5 out of 5 by Rick808 Best Starwood Hotel in Downtown Seattle
This hotel is located in a perfect location of Downtown Seattle, smack in the middle of shopping, restaurants, and next to the Convention Center. It has a very nice Club Lounge for Platinum Members which serves a nice Continental Breakfast and Cocktails/Snacks in the evening. They've got a wonderful Work Out Facility located on their top floor which is adjoined by a Swimming Pool and Jacuzzi.
June 29, 2013
Rated 5 out of 5 by BusinessTraveler1014 Perfect for business stays
Beautiful hotel with a great staff. Location is perfect for downtown meetings and sight seeing. Room was very comfortable and meeting room was on 35th floor with amazing views of the city.
October 3, 2014
Rated 4 out of 5 by BCBusiness BCBusiness
I have stayed at this location many times for business. This is a generally a good hotel with nice location in the city. However, when checking in on Monday evening (between 6 and 8pm) there is almost always a line which I have repeatedly had to wait 15 minutes to check-in (even as a Platinum member). On 9/22 there was a system issue and while that sometimes happens it took 50 minutes to check in. Staff was apologetic but I would expect some additional incentive to keep me coming back to this hotel - there are plenty of options in the area.
September 25, 2014
Rated 5 out of 5 by mlustig Nicest Sheraton Ive Come Across
Just stayed at Sheraton Seattle last weekend. Sheratons can be hit or miss, and this one was a hit out of the park. This is not a new hotel, but they apparently recently remodeled the room top to bottom, not just a re-face. I stayed in the South Tower, and the room was beautiful, clean, sparkling, elegant. They had a great selection of snacks and well stocked minifridge. Huge work desk not too cluttered with hotel stuff. The tv worked well, with lots of channels, but was a little small for the room. Had an in room safe too. I didnt really interact with the hotel staff except to check in, which was painless. I dont recall if this was a branded SPG room, but it definitely wasnt on the concierge floor. Parking was a painful $45 per day.
February 29, 2012
Rated 5 out of 5 by JoeatLKN Central Seattle
This hotel has an excellent club facility with a downtown view. Sipping premier coffee looking out at a Cunard cruise ship and thankful to be on high ground in a state of the art facility. Good staff swift elevators and valet parking.
October 1, 2014
Rated 4 out of 5 by BruceGZ Very Good Except Breakfast
Clean room, comfortable bed, everything good as always except.....terrible breakfast in the hotel restaurant. Absurdly slow service followed by cold, dry eggs that were either sitting for 25 minutes or were taken from a buffet tray and re-heated. Inedible for hotel food.
October 1, 2014
Rated 5 out of 5 by Brooxh Wedding group
I worked with the sales office to book a block of rooms for guests at a Seattle wedding and they could not have been more helpful. I got nothing but rave reviews from the wedding guests . . . many of whom remarked on the friendliness and helpfulness of the staff. We were not promised suite upgrades for my wife and me, or for the groom's parents, but it turned out that suites were available and we got them (even though the wedding events, planned by the wedding couple) were not held at the hotel. I cannot recommend this hotel enough.
July 9, 2012
Rated 5 out of 5 by uamchris Best Platinum Benefits in Seattle
I've stayed at Starwood hotels in Seattle over 30 times in the past 16 months and the Sheraton Seattle Hotel provides the best upgrades, service, and platinum amenities in Seattle.
November 3, 2011
Rated 5 out of 5 by joelori Excellent location
Room Comfort - the temperaturewas not responsive / did not change. We would adjust thermostat down to 68 and the room would not cool..
September 30, 2014
Rated 3 out of 5 by JW1973 Total Rip Off
I am extremely unhappy. I paid extra for a package which included a gift card after our stay. Only to be told after our stay that the hotel knows it can take up to six weeks to receive the gift card. The hotel room was nice and clean, but the pool wasn't heated properly and the "hot" tub was not heated more than luke warm. We were told parking would be $35 for overnight valet and were then charged $43 + tip. All in all I would not stay here again and I would not recommend it to my friends.
December 13, 2011
Rated 5 out of 5 by Nordyshopper1 downtown location with amenities
In town for a wedding. excellent curbside cab service, convenient and healthy onsite restaurants and room service.
September 29, 2014
Rated 2 out of 5 by sealiz Much better hotels in Seattle
It doesn't appear as though "bad" reviews are posted but I feel compelled to "warn" others about how poor this hotel is. No recognition/upgrades are given as a Platinum member, doors slamming, paper thin walls, staff who could care less about any customer. Definitely a convention hotel, good location in Seattle, but really poor staff and total lack of customer service.
July 28, 2012
Rated 3 out of 5 by WWL1 SPG Recognition Lacking
At check in, the SPG staff person was handling a non-SPG guest. I went to the regular line. That person did not offer a room upgrade nor tried to explain why a room upgrade was not available. The hotel did not seem to be booked. This was quite disappointing.
December 9, 2012
Rated 5 out of 5 by GregR Excellent, Excellent, Excellent!!!
We stayed one night at the Sheraton Seattle after our Alaskan cruise & before early flights the next day. We reserved two rooms & arrived at the hotel around 11am just expecting to drop off our luggage with the staff & head out to lunch. Much to our surprise a room was already available - a gorgeous suite with two rooms that connected to a parlor with a wet bar, living room and dining room.. (THANK YOU!!!!) We were fairly worn our from our cruise so we took a Flat Rate cab to Pike's and ate at the Crab Pot for dinner. My mom & Mema had to leave at 6am before breakfast but they had coffee and quick bites for them in the lobby. Our flight was a little later so we headed up to the Club Lounge where they had a pretty decent spread of fruit, yogurt, boiled eggs, oatmeal, and coffee. The only odd thing was that we received a bill at our table for $0.00 but a place for a tip. We have been to TONS of SPG hotels and never received this in a Club Lounge before - we normally tip a few dollars or more when the lounge employees are extra nice. All in all this hotel was great, wish we could have stayed longer to check out other amenities!
June 12, 2013
Rated 1 out of 5 by Nans NEVER AGAIN
I have been coming here every year at Christmas for the last 12 years. Was also under my previous name DeRosier. I made my reservations in August for a room to sleep 3. At the time I was told we would get a room with 2 beds and a pull out couch. Well we got bumped because of the Apple Cup. We have decided to go to Bellevue from now on. Jeremy did give us the credit for the difference, but we will never ever stay at the Sheraton again. Every year there is something that goes wrong. I was still going to be charged the higher rate even though we ended up with the same kind of room we always used to get. That is why I made reservations for 3 places to sleep. We had to ask for manager finally, after arguing with 2 other people.
November 30, 2011
Rated 4 out of 5 by Nancy Another Seattle visit
I have always stayed at this hotel and always been treated with respect and enthusiasm. I love the club lounge and the assortment of foods provided at breakfast.This trip however was a little unusual in that I was put into a room that could- if both doors were unlocked- be an adjoining one. Unfortunately my next door neighbor had wake up calls at 5:30Am and then did not answer the phone so it rang about 10 times on 2 separate occasions. I felt like the walls were made of paper and then finally heard him when he cursed rather loudly and then answered the phone- How bizarre. i do not blame the hotel as it was not their fault however I did not realize that the walls were so thin--
Only other weird instance was going into the Daily Grill restaurant and being told- after they brought me my pasta entree- that they were out of parmesan cheese. How could that be? isn;t there a supermarket locally they could go to- very unusual.
I will return however as the location and hotel is really exceptional.
September 23, 2014
Rated 5 out of 5 by Steve747 Outstanding Holiday Stay!
The very best Seattle has to offer. Attention to detail at every corner. Really a terrific hotel.
December 29, 2011
Rated 3 out of 5 by TexasGuy Copy of review I wrote on Tripadvisor
I usually write reviews for great places or for very disappointing experiences. Here goes my review for a fairly mediocre business hotel experience.
I picked the Seattle Sheraton for a last minute business trip primarily for its location and proximity to my meetings. The lobby is nice and checking in was painless. The room was exactly as expected - your standard box hotel room. Now, the bed was unusually comfortable and comparable to higher end hotels. All things being equal, a comfortable bed is probably my number one factor that distinguishes one standard to hotel to another.
I was disappointed with their internet access, a key need when away on business. I usually seek hotels that include internet access in their rate, but when you pay $10+ per day extra for access you at least expect a good connection. Not here. I barely got above 1 Mb/s on their line. To give you an ideal, I get that on my phone and at home I get 20Mb/s. It was not adequate.
The barely warm shower – A few weeks ago I had a business trip to a very remote area of Colombia. I was surprised that even that one star hotel in Colombia had good hot water. Now, when you are at a Sheraton in Seattle, you expect hot water. Not here. I was shivering as I took my shower. Shaving with luke warm water is even worse.
Mediocre at best and that is only because of the great bed and location.
December 12, 2011
Rated 4 out of 5 by rbrh centrally located
hotel met our needs for a combined business and family trip, centrally located in CBD and tourist attractions with knowledgable and friendly concierge staff
August 25, 2014
Rated 2 out of 5 by Marco2013 Poor service
I travel to Seattle on business a lot, bit this Starwood property does not apparently want my service. I am not tested as a platinum level guest should be; rarely am I upgraded, and I have never been upgraded to a suite. On my last Visit, I had exceedingly poor service at the club lounge. The attendant never recognized me even just to say hello. He never came by to see if I wanted to drink order or anything of the kind. I wrote up a negative comment card and left it with the concierge desk, And at no point during my two day stay, did management ever address the poor service shoot nor the concerns that I raised. That is just poor service all around. There are other properties that would likely appreciate my patronage more than this hotel has shown me that it does.
November 4, 2013
Rated 3 out of 5 by JohnInEverett Just not as good as before
For eleven years I have taken my family to the Sheraton the first part of December to see a show and do Christmas shopping. The last few years we've been staying two nights and taking advantage of the Macy's Holiday Shopping package. Every year we have a great time and look forward to doing it all over next year.
But this year was different. I made reservations back in September/October for our stay in December. No problem with reservations. But when we arrived at 3:30pm on the day of our check-in (30 minutes after the check-in time), we were told the room was not ready. They went ahead and checked us in. Part of the Macy's package is you receive a gift card for each night you stay. We had reservations for two nights - so two gift cards (which is how it has been in the past). The guy at the desk only gave us one gift card. I asked him about it and he said it was one card per room booked. I explained the deal was per night and not per room. After some back and forth, he looked it up and realized his mistake and gave me another card. I should not have to explain the details of their promotions to the check in folks. Anyway... they took my cell phone and said they would call when our room was ready. Should not be more than an hour. We left our bags at the Bell desk and walked around the city. After an hour we came back- though we didn't receive a call. Still no room available. He said he would call us as soon as it was ready; that it shouldn't be much longer. We decided to go for dinner across the street. Still no call while at dinner. We came back a little after 6:30 to get a room - which we needed because we had tix to a show that started at 8 and needed to change. This time a young lady helped us. I explained the situation and asked if our room was ready. She looked at the computer for a while and then went in the back. After about 3 minutes she came back and said our "traditional" room was ready and started to process the keys. I stopped her and told her I made reservations for a "deluxe" room. She looked a little blank and went into the back again. About 5 minutes later she came out and gave me card keys to our room. To quote a Seinfeld episode, "it seems they are good at taking the reservation, but had some trouble keeping the reservation." Once I make the reservation I trust they can be competent enough to know the details without me having to argue with the front desk to get what I already reserved. And I was disappointed that no one wanted to make it right. When I said I was going to go to dinner while I waited for my room an offer to comp part of my meal in the hotel restaurant would have been nice, and would have gone a long way.
The location of the hotel is good, and my kids love the pool. Our view from the room was nice overlooking downtown. I agree with previous posters about valet parking. As much as they charge per day and not having a self-service parking option, it seems reasonable that I should be able to call down for my car.
We'll do our annual Christmas trip again next year. But I may look at what other hotel options are available downtown.
December 6, 2011
Rated 3 out of 5 by Vegasgolf25 Don't Understand
Once my room was ready, the hotel was great. However, I prepaid for a room and I requested an early check in with this new 24 Hour Experience option they offer. Upon arrival, I had to wait for 3 hours before a room was ready. Front desk could only say sorry and offer a $25 room F&B credit which really doesn't cost them anything. It's their policy to give rooms to first come even though I pre-paid 100% and was confirmed a check in time with their new program. I don't understand how that could happen. Regardless, I would stay there again assuming these instances wouldn't occur the next time. The location was perfect and hard to deny.
December 6, 2011
Rated 5 out of 5 by Joanne43 My Best Sheraton Experience
I have stayed at many, many Starwood Properties all over the world. This was the best experience I have ever had at a Sheraton Property. The location, service, recognition, amenities and ease of travel made this routine long weekend holiday so much more. From the moment I stepped up to the reception desk to the time I had to leave it was the perfect escape. The club level ambiance, food selection, and personnel were amazing. Much more than you would expect. The upgraded room was over the top in layout, convenience, and luxury. I was already planning my next stay here before I even left. Will definitely make this location my go to getaway. Thanks so much!
January 16, 2014