Rated 5 out of 5 by LittleDoc Fabulous Facility!
Fabulous location....courteous and responsive staff...excellent food.....
July 14, 2014
Rated 5 out of 5 by buckwheat Perfect stay in every way!
This was an overnight stay on points for me. I was reuniting with my daughter who had been overseas for many months.
When we drove up, the concierge was able to immediately help us with a couple of questions regarding our plans for the evening and was very welcoming. The hotel check-in was speedy and efficient. We were informed that we had received a platinum upgrade.
We received an upgrade to a superb one bedroom suite that was huge and perfectly comfortable.
The upgraded room had only one bed so we called down for a roll in bed. It arrived in 3 minutes and was a full mattress- not just a folding back-breaker!
The room had excellent climate control and was very comfortably appointed. We heard nothing from above below or from the hallway and this allowed for a perfect sleep.
This was a points stay and we had the choice of any of the Starwood properties. I am so confident that we made the right choice that this WILL be my choice whenever I come to Seattle!
July 7, 2013
Rated 5 out of 5 by paulna61 Great Experience
Excellant customer service, staff responded right away when they were told our luggage did not arrive with the airplane. They provided me with the necessary items to start the day and directed me to a local men's store where I could buy some clothes while waiting for luggage to arrive.
June 2, 2014
Rated 5 out of 5 by Medes Good stay
Conveniently located a block away from the convention center and downtown Sheraton makes you have a good time. We liked everything with the stay. We wished the mattress and pillows were more comfortable, but they were still not too bad. Staff were courteous and we did not need to follow up any requests.
June 11, 2013
Rated 4 out of 5 by KcmC Great location
We regularly stay at this hotel - upwards of 4 times a year. The location and surrounding area is fantastic. The hotel does a very good job overall, with one exception - the valet parking.
Being a busy hotel, with regular conferences and events, the valet parking is always congested. And as there is no self park, you are held hostage to the system. All other hotels we stay at where we use valet give you " full service" for your fee - that is, you have the convenience of calling down to have your car brought up so it is ready to go when you are. Unfortunately, this hotel cannot seem to manage this process. You cannot call for your car, you have to queue to request, and you are left standing around in the cold waiting. Not the last impression you want to leave with your guests.
Until this is remedied, there will always be a bad taste left with many guests, and their ratings will be impacted. Othe than this one issue, the hotel is terrific. Great facilities, great location, and good rates.
November 30, 2011
Rated 4 out of 5 by iadsea No Wall Street Journal
The Sheraton is an overall good hotel, even if staying in the dated but remodeled Pike tower. However, I have requested a Wall Street Journal rather than the typical USA Today multiple times (as a Platinum Member) and have never had the request fulfilled. A business hotel should have the WSJ.
October 22, 2011
Rated 5 out of 5 by Avery47 Avery
This was a very nice clean hotel; located in the middle of Seattle with excellently view of the city and restaurant’s surrounded. My stay was great, enjoyed it and the staff was very helpful/friendly. I would definitely stay here again.
June 2, 2014
Rated 5 out of 5 by Danny45 great location.....courteous service
Sheraton Seattle is in a great location - within walking distance of Pike Place Market and the light rail that you can take to the Space Needle and other sights.
The front desk staff was very courteous and honored a request to place us close to our son and his family.
June 8, 2013
Rated 3 out of 5 by WWL1 SPG Recognition Lacking
At check in, the SPG staff person was handling a non-SPG guest. I went to the regular line. That person did not offer a room upgrade nor tried to explain why a room upgrade was not available. The hotel did not seem to be booked. This was quite disappointing.
December 9, 2012
Rated 4 out of 5 by SpgFan Quite Good
To start, our flight to Seattle was delayed by almost 3 hours, so I had to call them to give them the heads up that I wouldn't arrive until the wee hours of the morning the next day. They were super nice and said no problem. Someone would be there to assist me. Sure enough, our check in process was quick and painless, and we were all in bed by 1:45am.
I'm positive that while I received a few extra points for being SPG Gold, they did not upgrade my room. I doubt this huge hotel was completely booked, so there is a part of me that wished they had automatically upgraded my room to a higher floor or Club. I didn't ask because I was super tired, and only wish now that front desk staff had done it based on SPG recognition.
I had some boarding pass printing issues that was not resolved quickly, and I had to walk around the hotel to three different printers to get the job done.
Overall, thank you to the hotel management because it was another wonderful night's sleep.
July 9, 2014
Rated 5 out of 5 by Rosetravel Nice downtown
Lovely hotel in great location in Seattle.
July 12, 2014
Rated 5 out of 5 by Eddie16 Second Home
Almost every week, my wife and I travel to the Seattle and stay at the Sheraton Seattle. Great location, love the lobby, staff, and the view. They treat you very well here. Hope to use the "rooftop" pool next week!
December 13, 2011
Rated 5 out of 5 by DateNight Nice "date night" stay
My wife & I live in the suburbs near Seattle. We had Saturday night theater tickets at the Paramount, so we decided to treat ourselves & stay in town after the show. We had never stayed at the Sheraton, but heard nice things about it so we chose to stay one night there.
The Sheraton is close to everything downtown - very convenient for our plans. The room was very nice, clean & comfortable. We loved the bed. They weren't very crowded (a snow storm was moving into the area the next day) so we didn't see too many other guests. Though we did hear a loud slam whenever a guest's room door would close. My wife used the health club the next morning & it was very nice. We headed home Sunday morning after breakfast amid the snowstorm.
One thing. I was a bit shocked at the tab for using valet parking, well over $40+ including Seattle's hefty tourism taxes & fees. There are much cheaper public parking options within a block of the hotel, so I'll make sure not to use the valet again.
But otherwise we had a very enjoyable date night stay after the theater. We just might do that again!
January 18, 2012
Rated 3 out of 5 by Jackie271 Late, But almost Worth the Wait.
The only negative I have for the hotel is that our room was ready for us 2 hours later than promised by the front desk when we checked in. So disappointing because we made plans based on the promised time.
November 29, 2011
Rated 5 out of 5 by Freelance84 Great location
Perfect location!! 6 blocks from Pikes Market, light rail extremely close, plenty of things to do around the hotel. Very clean hotel and professional staff. Will stay there again.
September 10, 2013
Rated 5 out of 5 by Raymond2343 Had a great time
The Sheraton is a great place to stay. We ate at the Daily Grill a few times. The food and service is great. The last day morning breakfast the coffee was the worst we have ever had!
June 15, 2013
Rated 5 out of 5 by Lorraine21 Excellent service
The hotel had excellent facilities and a friendly staff. However, I was surprised by the rather paltry bathroom toiletry items given the price of the hotel.
April 22, 2013
Rated 4 out of 5 by C321 Very comfortable but overpriced.
The room was quiet, clean and very comfortable promoting business work and rest. Furnishings were also very good. However, there are very few "extra" room amenities that don't come with a significant extra charge if they are available at all. Even Internet or house phone calls normally add significant cost to the already expensive room.
July 8, 2014
Rated 5 out of 5 by Mike SWEET UPGRADE!
Wonderful stay. Used a Suite Night upgrade and was upgraded to a massive corner suite with a kitchenette, living area, dining area, two full baths.
April 16, 2013
Rated 5 out of 5 by jwcam Nice!
We enjoyed our stay at the Sheraton, and will stay there again. The food and service at the Daily Grill was excellent. The room was nice, and checking in and out was easy.
July 10, 2014
Rated 5 out of 5 by BrutusB33 You absolutely cannot beat the value or SPG-Platinum Serivce
I've been a SPG-Gold or Platinum member for the past seven years or so, and have stayed in SPG hotels worldwide. When staying downtown Seattle, you cannot beat the Sheraton for value, service, or proximity to area attractions. They frequently upgrade me and the front-desk staff are superb in their customer interaction. The other day I stayed there, and my wife and three kids were coming from out of town to join me during my stay. The hotel was nearing capacity so the hotel desk staff apologized they couldn't upgrade me to a suite, when I made the request. I told the desk agent, Trang, that I was only asking since my wife and three kids were coming to meet me, but we would make due with a rollaway and two double-beds. She disappeared to the office for a few minutes and without going into details, she and the supervisor (she has a short four-letter last name that starts with a "P", I believe) managed to problem-solve the situation and gave me a solution that TOTALLY exceeded my expectations for the two-night stay. They easily could have said that since there were no suites available, that their hands were tied, but they took the time and extra effort to take care of me and my family, which absolutely delighted us. I split my loyalty between SPG and another major international hotel chain. With that in mind, I always see SPG (and the Seattle downtown hotel, especially) outperform their competitors when it comes to taking care of their status-level guests. Thank you Seattle Sheraton. Your staff is a model for other Seattle hotels to follow!
December 8, 2013
Rated 4 out of 5 by WorldTraveler Clean Modern Hotel, Great Location, Iffy Service
The lobby and our room looked great, everything was sparkling, polished & clean and the location is fantastic. You can see the Market from the corner and there is shopping, the convention center, a movie theater and more all within a 1 minute walk.
The internet was only $10, but can be VERY slow at times.
The club lounge is really nice, nice views of the city, a great selection of fresh fruits and vegetables and very helpful staff.
Overall the staff were helpful, however one day our room was just never serviced even though we had called and specifically asked for it to be serviced. We came back 6 hours later and it hadn't been serviced. We called back and asked for a new set of towels and after waiting 40 minutes, had to call again before they arrived. They did apologize, but there was no offer of a point credit or other compensation.
Others have mentioned the noise problems in the room. In our room there was a interesting confluence of factors that led to a less than desirable outcome. The doors slam shut with incredible force and noise. Several times the person in the next room would leave early in the morning, creating a startling BAAM! and shaking the entire bed. Since the bed frame in our room was not securely fastened to the wall, any movement in the bed on the other side of the wall created an incessant telegraphing rattle through the wall. The thermostat also seemed to have a mind of its own.
Overall, I liked the hotel, the location is hard to beat, but I really wish I could have gotten more sleep.
January 30, 2012
Rated 2 out of 5 by DARRYL NOISY, STARK ROOMS, NON RESPONSIVE STAFF
I am a Platinum level guest who stayed at this hotel for the first time last week. I was told at check in I was UPGRADED to a JUNIOR SUITE. I arrived on the 27th floor to find my room opposite the elevator (think noisy and you'll be correct) and when I opened the room, it was far from a suite but rather an oversized room with a sofabed and a room meeting table with 4 chairs - stark and uninviting I'd call it. I called the front desk to express my concern about being so close to the noise of people coming and going at the elevators and waited as the phone rang and rang, for over 10 minutes on 2 different attempts to reach someone. I finally gave up as I was heading out for dinner. I tried again when I came home and once again, no once answered. I had a sleepless night with noise from the guests coming and going and when I checked out I expressed my concerns to the front desk agent. She offered a few points, none of which were ever deposited, and that was it! I told her how unhappy I as with the hotel and that Id look to the Westin the future for my Seattle accommodation. She gave me a 'do what you want look'. When I went to retrieve my car, the doorman and parking attendent stood by my car for a full 5 minutes waiting for me with hand out, EXPECTING a tip for what they had done which was part of their job! I felt pressured to leave them each something, their body language and facial expressions screamed 'where is my money' and with disgust I drove away thinking I'll never, never return to the hotel. It has alot of work to do personnel wise.
November 2, 2011
Rated 3 out of 5 by Dissatisfied28 Not Up to expectations
Room was fine, but food services leave much to be desired. Stayed for 8 days - minibar in room was never replenished. Went to Daily grill for lunch - took almost half an hour to even be asked for order (simple BLT and lemonade) - food and drink arrived another half an hour later - far too slow. Staff at checkout didn't seem to care much when these issues were mentioned.
July 5, 2014
Rated 5 out of 5 by ELGee2011 Centrally Located Downtown Seattle Hotel - Sheraton Hotel
Over Thanksgiving weekend 2011 I stayed at the Sheraton Seattle for three nights. I stayed Thursday - Sunday. It was a very busy hotel, centrally located within walking distance to many places including shopping, a holiday parade, gingerbread holiday house, the famous Seattle Market, The Triple Door club, etc. We had a vehicle and the hotel is easily accessed from I-5 with no trouble at all. While the drive way can get busy at times, we ordered up our car with no problem during the busiest time of the day right after the end of the downtown parade and the staff was fast and professional. Our room was a corner room in the Union St tower ending in #51. It's has a bit more room that other standard room and due to the size of that tower, it seemed like a quieter portion of the hotel. We had access to the Club Room and it was well maintained, kept clean and well staffed. We used in mainly for breakfasts which were very crowded, but the staff working the room kept it clean, refreshed and moving. There was never a wait. We used the facilities including pool and workout room. The pool is a manageable size and our kids loved splashing around. It was loaded with kids over that weekend so it was pretty packed, but that is to be expected. We used room service and it was timely and correct. The housekeeping staff was exceptional and courteous. Jin was our floor's housekeeper and she was timely, kind and nice. I have stayed here many times and would recommend it for business and/or family stays. I will tell you that it is a very large hotel so if you are looking for a boutique hotel, this is not it. But for the competitive prices I paid for a large hotel it fulfilled all our needs.
December 8, 2011
Rated 4 out of 5 by sheenasmf Welcoming front-line staff
It is always a pleasure coming to this hotel. The front-line staff are always friendly and efficient.
On this occasion I had the need to research something with the concierge. The lady who looked after my enquiry was extremely knowledgeable and informative. Nothing was too much trouble.
July 6, 2014
Rated 1 out of 5 by lostinutah Worst stay at a Starwood hotel in a long time
After a week on ship we were excited to stay at the Sheraton to relax in normal sized beds and hang by the pool while we enjoyed exploring Seattle. Unfortunately the stay was horrible. Our first night the air conditioning did not work and we had a miserable night of sleep. I complained in the morning and they offered my 5000 point which I felt was not commensurate with the pain endured. Then my mother-law-in was staying in another room under my name and they were woken at 5:39 am both morning due to people walking on the had wood floors in the Excutive lounge located immediately above above them. We complained and we were offered 50% discount from our stay. Again not commensurate with the pain ensured. Lastly, we opted in for the green option and yet the maid cleaned the rooms anyway. I had to once again go and speak to the front desk to correct the problem. Then upon check in we were mot offered a in room bar key. My wife called down and requested one and they said we could come get it at the front desk. My wife asked that they delivery to the room and the front desk agreed. No key ever came, All in all, very unsatisfactory stay with very unsatisfactory resolutions to each problem. This is first time that I am truly compelled to write a review on a hotel ever.
July 9, 2014
Rated 4 out of 5 by George82 Good Hotel
This is a great hotel in an excellent location. The only issue was the temperature in my room. By morning, the temperature was too warm. The issue could not be resolved by lowering the setting on the thermostat. The maintenance guy checked the AC and only changed the setting so that it would run on high all the time rather than auto. However, it not change the overall temperature towards early morning.
July 3, 2014
Rated 4 out of 5 by AmiK generally good experience
I was pleasantly surprised to be upgraded to a club room. The down side - the room didn't have a bed, just a pull out couch (more comfortable than most pull out couches but less comfortable than a bed - also - there were no pillows or extra blankets in the room, had to ask for those). The plus: nice view, access to the club lounge (*Very* nice). Wish I'd had more time to use the gym, which looked fabulous. Food (I was there for a conference so ate a lot of meals at the hotel) was decent. All staff were polite, professional, and helpful. Fantastic location near the water and Pike's Market and other destinations. Overall, enjoyed my experience -but next time might prefer to stick with the original (bed only) room!
July 17, 2012
Rated 1 out of 5 by CAM3 disappointing
My stay was extremely disappointing. when I checked in (after a 2 hour delay because my room was not ready) I was given a room that was not cleaned. the bed unmade and towels on the chairs and floor. two days later I requested clean towels (I asked to be removed from the green program - because it means they don't make the bed or clean anything - and found that there was no follow through; I returned from working out, had no towels and had the unpleasant experience of going to a business dinner without having been able to really clean up. I complained, was assured this would be corrected and it occurred again the next night of my stay. they kept apologizing but never corrected anything. I will never stay there again.
November 10, 2013