Rated 4 out of 5 by Callaway17 Depends on the Tower
Overall I had a good experience. Upon check in I was given a room in other tower - but when I found my assistant had been put in the Pike tower I asked to move so we would be closer due to work. My mistake as what a difference between Union and Pike! If I had been told of the difference I would never have moved - smaller room, dated furnishings, etc. Big disappointment!
April 14, 2014
Rated 3 out of 5 by jeh23 bathrooms
Bathroom needs better facilities. Two sinks a must in a room with a king bed. Also the single-lever shower control is very hard to operate. Terrible piece of hardware.
Temperature control and air circulation in room was not satisfactory. It was either too cold or two hot.
Pleasant public areas, good for large conference and accommodating crowds.
Fish tacos at restaurant/pub tasted fishy, not fresh.
January 7, 2013
Rated 5 out of 5 by Jazzper119 Exceptional
Truly exceptional experience! Room was quiet, VERY comfortable beds, and extremely clean. Wonderful staff, concierge very helpful and accurate. Valet helped with cab needs; restaurant food quality excellent, artwork on display (glasswork) was stunning! All guests should visit the Chihuly Glass Exhibit by the Space Needle! Unbelievable! I am booking a return visit to your hotel next week. Can't wait!
September 9, 2012
Rated 5 out of 5 by Sue12345 Great location
The bed was very comfortable and the location of the hotel was great.
June 27, 2014
Rated 5 out of 5 by Miyon Wonderful experience in all respects.
The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay.
May 27, 2014
Rated 5 out of 5 by MLS69 Very comfortable and convenient
The hotel was very well located for my needs, just across the road from the Convention Centre and within easy walking distance of many shops, restaurants and attractions. The room was large, quiet and comfortable, and the hotel's facilities were excellent, especially the tuck shop In Short Order if you wanted a smaller breakfast than that offered in the otherwise excellent Daily Grill restaurant.
January 16, 2013
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 5 out of 5 by DavePaxPrime2013 Outstanding Hotel - PAX Prime Attendee
In addition to being close to everything, this hotel went above my expectations for the time I was there. The staff was on point at every turn, and this was despite the fact that it was full of convention attendees. At any time I would've expected a lull in service due to the sheer amount of people there, the staff overturned that expectation rapidly. I cannot recommend this hotel highly enough.
September 4, 2013
Rated 3 out of 5 by dude1111 paying for location
it is a decent hotel, clean room, but nothing memorable or special just a room. Maybe a touch nicer than super 8, but dont know for sure, as I cant give a specific reason. You are paying for the location and that it is a conference hotel. So the total value is pretty low. For such a pricey hotel, plus tax plus the Seattle tourism tax it was another $11 for a day of internet and a $15 breakfast.
June 12, 2013
Rated 3 out of 5 by RTC123 Reservation/Billing Errors
Folio was billed to incorrect credit card after being assured it would not be billed. Major hassle and headache at checkout since staff failed to extend original reservation by one day (once again, assured by staff this had been taken care of but . . . no). Staff really didn't care when it came time to check out that all the assurances made never were actually achieved. Very, very disappointed.
August 26, 2012
Rated 4 out of 5 by Peter41 Excellent central location
Have stayed here a few times before - always friendly and a v high standard. Proximity to the Convention Centre a plus esp when it is raining. V quiet - also curtains close well to provide darkness for a good sleep. A liittle dark in the side parts of the restaurant but I could see my food! It would have been hard to read for example. Sevice was friendly and fast. I will be back.
March 10, 2014
Rated 5 out of 5 by Marco780 Well Rested in Seattle
Stayed for 2 nights while in town to watch the Toronto Blue Jays play the Seattle Mariners. Hotel was great, staff was pleasant and helpful, room was great, only factor was the tv was a bit small(I have great vision, just seemed small). Hotel was in a great location with a 5 min. walk to Pike Place Market or the water front and a 15-20min walk to the ball diamonds. Would definitely stay again.
August 11, 2013
Rated 3 out of 5 by PappyDon My Room #1005 Guest No. 3379176
My room needs improvement. The Alarm Clock did not work. The TV Remove Control only partially worked. The carpet had several stains/spots and repairs that had strings showing.
The Room Rate did not match the Room Condition.
June 9, 2014
Rated 4 out of 5 by memah69 Great Location
This hotel is well situated, right in the middle of downtown Seattle. You have easy access to the light rail and monorail, and lots of the sights are easy walking distance. The hotel is also quite nice in terms of amenities and such. The only thing I was a bit surprised by was the comforter on our bed--it had some strange red stains on it. I'm not sure if this was lipstick or something else.
July 2, 2013
Rated 3 out of 5 by Jonesey88 Not like usual
Were there Dec 19th for one night. Have stayed there many times previously. This time our neighbors were quite loud and we had no hot water for our shower in the am and the bathroom really smelled of mould. This was not our normal experience there, it is usually way bettter. Back again in a day so will be a good comparison. Will still stay there for sure must have been a one off kinda thing
December 20, 2012
Rated 5 out of 5 by Queeny27 The Sheraton exceeded our expectations!
There were 7 of us and every part of our experience at this hotel was AMAZING! From the front desk check-in staff Daniel, to the valet staff, bellmen, bar and restaurant staff and housekeeping. They all get the highest marks possible! The rooms were spacious and beautiful. Such an excellent experience! Thank you Sheraton Seattle!
May 5, 2014
Rated 4 out of 5 by RobSanRafael Weekend Getaway
This hotel is perfectly located in downtown Seattle. Room was comfortable and clean, however lobby very busy and floor 26th floor off elevator a bit dated and worn.
Wish we were upgraded to a club room or at least club access for workout facility but denied when asked at check-in. Did notice club rooms available when looked at on-line so confused by that since I am a lifetime Gold member.
October 28, 2013
Rated 2 out of 5 by Iwasdispleased Disappointing
Room had no bathroom amenities at check in, bedside table was dusty and I had to dust it, bathroom toilet paper was cheaper quality than at the airport,
bedside light was broken and not fixed at my request (yes a bulb was put in, but it still did not light up). No free WiFi. Overall, sufficiently poor so that I will not stay at Sheraton again when I register for other conferences.
February 17, 2014
Rated 4 out of 5 by tedhat131 Great Staff and Location
My company held our annual conference at this hotel and the staff went above and beyond in everything. Everything was clean, the staff was polite and helpful and we got a lot of good feedback from our guest as well.
If you are going to be staying in the downtown Seattle area this is a great place to be within walking distance of local attractions and an assortment of wonderful resturants.
September 17, 2012
Rated 4 out of 5 by Maryana Many thanks to the front desk team on Dec 13th
I was staying in Sheraton Hotel in Seattle the night before my wedding) And my bridesmaid ordered a bottle of sparkling wine to my room to celebrate a bit, kind of "bridal shower". The Hotel's front desk team made a really wonderful surprise sending this wine to us as a present))) It was great) Thank you very much Sheraton's front desk team on December 13th, 2013. We were very happy)))
December 31, 2013
Rated 2 out of 5 by CanadianSurfer Room temperature
I have stayed at the Sheraton in Seattle a number of times and have always been very happy with my stay. However, this stay had me quite frustrated all night long. The room was hot. I was unable to reduce the room temperature no matter what I did. I ended up lowering the thermostat to 62 degrees but it still felt like 78 in the room. I couldn't sleep and made for a very unenjoyable stay.
December 14, 2012
Rated 4 out of 5 by Ken289 Facility good, service needs work
We were in the Sheraton for a conference. Facilities were nice. We reported a slow draining bathroom sink three times during our stay, but it was never fixed. We declined the mini-bar refrigerator key on check in, but a key appeared in the room on the second day of our stay and we were charged for an item we did not consume. The hotel is fine, but some work is needed to improve service.
October 4, 2012
Rated 5 out of 5 by GomelGo Great stay
My stay was enjoyable. The room and the lobby were comfortable and inviting. It is very close to the Washington Convention Center and a short walk to Pike's Market Place and the waterfront. Closeness to many shops and the river makes it conveneint to get away between meetings. I wish the fitness center offered more treadmills. It was always a line to use them. 6:00-8:00 am is peak time.
March 22, 2013
Rated 4 out of 5 by Alanna11 Wonderful location & service....bed linens need help!
The hotel location is superb for dining and shopping which is exactly what we wanted to do over the holidays. The room was great with a wonderful view however the sheets on the bed reminded my husband and I of the time we had to add a plastic sheet to our daughter's bed as she was being potty trained! They were scratchy and noisy and not very cozy. Maybe too much starch?? Please change!
December 29, 2012
Rated 3 out of 5 by French59 Hotel was comfortable and clean
Hotel was comfortable and clean; staff was very helpful and tried their best to meet the needs of the guest.
Only problems: water for bathing wasn't "hot" enough; room could have used a microwave/refrigerator.
June 9, 2014
Rated 3 out of 5 by Mini58 Sad
Really disappointed that you got rid of the hot tub. Everyone I talked to who was staying there shared the same sentiments. I know it was cost effective because you had to spend to bring it up to code, but i think we will stay places that have one. It was part of your best amenities. the pool and hot tub go together. Esp since your pool is cold, consider making the pool much warmer.
December 9, 2013
Rated 2 out of 5 by dzeblv Disappointment
Very disappointed, in that when made our reservation, we specifically asked for a room with a view for the Space Needle to view the fireworks for News Year Eve. Phone reservationist recommended Club Room (much higher rate than standard room) and reserved the room. Day of arrival proved there are no views of the space needle, therefore our excitement for stay was gone. Totally misled.
January 3, 2013
Rated 4 out of 5 by Yulbear Great comfort
In general I was please with the comfort, cleanness and staff.
The only thing could be a better service for the valet parking. You need more staff and be more efficient to manage car at peak time,
for exemple, phone was always busy... we needed to go outside to have our car ready...
And I consider pricing at the restaurant inadequate and the quality also... but the service was great.
March 4, 2013
Rated 4 out of 5 by TRVL1 Comfortable stay
Comfortable bed and quiet room, helpful staff, pleasant stay overall. Restaurant is convenient. Clean, attractive public areas.
*What could be improved is key access. The key cards de-magnetised a few times despite using precautions to keep them away from any sources or devices that would precipitate this. Inconvenient. Hopefully, this can be improved.
April 8, 2014
Rated 5 out of 5 by erskpack Great hotel in the middle of downtown Seattle
Great hotel overall. Convenient location downtown in the center of city. Easy access to everything. Perfect for a conference and meetings. Food, snacks, coffee, and drinks were always available during meetings. Staff was very polite and courteous, and very quick to respond to requests when needed.
May 16, 2014