Rated 3 out of 5 by TiredOfWaiting123 Overly busy - lines and busy signals
There were lines everywhere, and the staff wasn't too motivated to get them to move fast. Busy signals and hold music constantly when calling front desk and room service. Restaurant long waits. They needed a lot more staff around... Over priced for what you got and the attention you got.
December 16, 2013
Rated 4 out of 5 by KS2002 Nice hotel except Coffee Maker
Nice hotel in the good location.
Room was also good. But, the coffee maker in the room was a little bit dirty.
In the first morning, I cleaned the water tank of coffee maker by myself.
‘Loulay Kitchen’ in the hotel was also nice with the good services.
April 29, 2014
Rated 4 out of 5 by REM3 Good Experience
I enjoyed my stay at the Sheraton. It had good accommodations was clean and had an excellent gym
June 30, 2014
Rated 5 out of 5 by MC42 Extremely helpful, and friendly staff
Whilst staying in The Seattle Sheraton, I found the hotel and the staff mebers to be a wonderful experience. The staff were always friendly, and willing to help, extremely courteous, The presentation of the room was outstanding, and the level of service was high.
April 16, 2014
Rated 4 out of 5 by Jazzbiker Very helpful staff
My stay was necessitated by my son's hospitalization and the staff was great in allowing me to extend my stay as my son's conditions required.
My only quibbles: continuous background white noise in the room from ventilation and 'fresh' orange juice in restaurant wasn't really 'fresh'.
June 17, 2013
Rated 4 out of 5 by Girl56 Good but disappointed in the Club room food
I was very dissappointed in the food offered in the club room, in particular the breakfast. I would have expected something hot, if nothing else oatmeal. I paid extra each day for the ability to visit the club and was disappointed. I have received a better breakfast at low end hotels.
June 28, 2013
Rated 5 out of 5 by koola Great Service, Great Location.
Great Service, clean and close to all attractions.
July 5, 2014
Rated 1 out of 5 by lostinutah Worst stay at a Starwood hotel in a long time
After a week on ship we were excited to stay at the Sheraton to relax in normal sized beds and hang by the pool while we enjoyed exploring Seattle. Unfortunately the stay was horrible. Our first night the air conditioning did not work and we had a miserable night of sleep. I complained in the morning and they offered my 5000 point which I felt was not commensurate with the pain endured. Then my mother-law-in was staying in another room under my name and they were woken at 5:39 am both morning due to people walking on the had wood floors in the Excutive lounge located immediately above above them. We complained and we were offered 50% discount from our stay. Again not commensurate with the pain ensured. Lastly, we opted in for the green option and yet the maid cleaned the rooms anyway. I had to once again go and speak to the front desk to correct the problem. Then upon check in we were mot offered a in room bar key. My wife called down and requested one and they said we could come get it at the front desk. My wife asked that they delivery to the room and the front desk agreed. No key ever came, All in all, very unsatisfactory stay with very unsatisfactory resolutions to each problem. This is first time that I am truly compelled to write a review on a hotel ever.
July 9, 2014
Rated 5 out of 5 by GreenTravel2014 Nice hotel
This hotel is good business travel.
July 7, 2014
Rated 5 out of 5 by Commiss ASHRAE
Enjoyed stay for ASHRAE conference June 28 - July 2
July 5, 2014
Rated 5 out of 5 by acorn88 Love this hotel
From the moment I arrived till I had to catch a flight - trust me I wanted to stay - everyone was exceptional, friendly and happy on the job! The location of this hotel is fantastic for business or pleasure. I may have to go visit Seattle again just to stay at the Sheraton.
February 26, 2014
Rated 4 out of 5 by pepsi1 Good location
This is a good location for any conference at the Washington State Convention Center. There are plenty of good restaurants in the area along with good options for transportation.
Prices for on-site restaurants are high, so if you want to save some money, dine at local restaurants.
January 30, 2013
Rated 2 out of 5 by sKott12GT Needs a freshing up
Our corporate travel office rates this property as a 3/5 star. I think that's generous. It needs a serious facelift. Carpet is dirty and nasty. The radio did not work and a replacement by Engineering would not work either. Too many other choices in Seattle to go through that again.
February 8, 2013
Rated 5 out of 5 by Eaglepsy Welcoming, respectful to single senior women
I brought my mother with me to a national conference and our room placement was quiet, as requested, and the upgrade price we paid for the Club level was totally worth it for the wonderful service and food. The kind, respectful treatment, starting at check-in, was much appreciated.
February 22, 2013
Rated 5 out of 5 by chris808 Perfect stay in every way
We only spent one night in Seattle but we absolutely loved it. Perfect location for the walking shopper in the city. Steps to Macys, Nordstrom, and many other well know stores. Just a short walk to Pikes Market. Hotel was spotless, staff very friendly and helpful. Recommend highly
September 30, 2012
Rated 4 out of 5 by Winnie Parking is not very nice
I stayed here on business for two nights. I arrived by car. I wanted to leave my car outside the lobby while I check-in. I didn't want the valet attendant move my car to the garage because I had to leave right away. The attendant was very rude and demanded that I must agree to the $43 valet parking fee before I could even leave my car! I have never had any hotel told me that I cannot leave my car outside for free when I check-in. I decided I was not going to park my car at Sheraton and demanded that I want my car left out front while I went inside to check-in. I was finally told that I could not leave my car there for more than 10 minutes.
I stayed in the Union Tower. I was going to use the fitness facilities to workout after my business. I found out I had to walk through the busy lobby and go to the other side of the hotel. I wasn't going to walk back and forth and parade through the thrones of people waiting to see the gingerbread house exhibit. There must be a better way to go between the two towers.
December 13, 2011
Rated 4 out of 5 by Tim84 Problems
I was very disapointed that there was a charge on the wireless signal in the rooms and because I was staying multiple days it would have been nice to have room in the mini refrigerator to store things. It just felt like there was a charge on any incedentals and no extra niceties.
August 27, 2012
Rated 4 out of 5 by Travelingconsultant11 Great staff
I stayed her every week for 3 months and the staffs really made me feel welcomed here. Special shout out to Trevor, the room service expert and Stephanie, the welcoming front desk receptionist.
If I ever come back to Seattle again, I would definitely stay in the Sheraton again.
February 6, 2012
Rated 5 out of 5 by JR78 Great Hotel but for Delta reservation
Was notable to obtain a boarding pass for a delta flight
July 3, 2014
Rated 4 out of 5 by seahawkfan it was fun
i was disappointed the pool was closed sunday morning during our stay till 9 am
instead of opening at 630. and when I finally went swimming the water was too cold ? I was not given my $100 macys promotion card at check in and it took three people and 20 minutes to receive it?
December 23, 2013
Rated 4 out of 5 by YVRKim Nice stay, superb location
We make at least two family weekend trips to Seattle a year, often staying in Bellevue, but sometimes treating ourselves to a downtown stay. The Sheraton's location is unbeatable, however, the expensive Valet parking is truly a deterrent for us staying here each time we visit.
July 5, 2012
Rated 4 out of 5 by Wandering29 Overall, great quality
The only complaint was the receipt of someone else's room charge summary upon check out. I also received mine, but was dismayed to receive another individual's also.
June 10, 2014
Rated 5 out of 5 by Pete202 Overall Experience
Great location, comfortable accommodations - would select this property again.
June 29, 2014
Rated 5 out of 5 by cmaguire Great property, great location
Check in was very quick. Front desk agent was very friendly. Great view from our 23rd floor room. Was really impressed by the gym. What a great place to exercise with the view from the top floor. Everything was clean and well maintained.
May 2, 2014
Rated 3 out of 5 by TravelingFromBoston Comfy Bed
Location to the convention center is ideal but so are other hotels. Apart from the friendly staff (minus the Concierge who wasn't so friendly) I had a pleasant stay. If I were to choose whether to come to this hotel or the ones down the street, I would probably go else where.
September 5, 2013
Rated 5 out of 5 by kll55 This hotel has a great location.
We were within walking distance to most of the attractions in downtown Seattle. Talk about a friendly city...kudos to the people of Seattle. I have never been disappointed with a stay at a Sheraton Hotel. I can hardly wait to be able to take my husband with me the next time.
October 9, 2013
Rated 5 out of 5 by THG8675 I'd Stay Again
Service in the Daily Grill was excellent. Very attentive. Front Desk checkin/out was very pleasant. Fitness Center well equiped. Well located in downtown Seattle, about 1 1/2 blocks from from last stop on train from airport.
May 12, 2014
Rated 1 out of 5 by Drew1234 Worse Sheraton
The lounge with filthy. I went in during morning and evening, and they never cleaned it up: trash all over the room. Loud rooms. Very basic room. Cleaning staff didn't bother to remove all trash in room. The desk staff even missed my wake up call. I will not stay here again.
August 16, 2013
Rated 4 out of 5 by gr82bart Please upgrade your key system
Your key system was the only flaw in an otherwise great hotel. I stay at this hotel at least 15 weeks in a year and each time, at least once (one time 6 times) your keys get demagnetized. It gets beyond annoying now. It's the only reason I wouldn't rate this hotel 5 stars.
December 18, 2013
Rated 5 out of 5 by G2KT Great holiday stay
We stayed at the Sheraton for 10 days over the Christmas holiday while visiting our daughter, who lives in Seatle.
The staff was always friendly and helpful and the hotel is very convienant to all of the downtown attractions.
Thank you and Happy New Year from the Gilbert's
December 30, 2012