Rated 4 out of 5 by Steven101 Issues with Billing
I did not receive the group rate that had been earlier negotiated. We are working through that with my corporate travel folks.
If there is any SPG recognition given at this hotel, I would not know it.
October 28, 2013
Rated 4 out of 5 by artan August 17
Staff responded quickly to long lines at check in at 3 PM
Bell staff should have alerted us to option to check-in at 10 AM and just get room key at 3 PM - We checked bags so we could enjoy sites in Seattle
August 27, 2013
Rated 2 out of 5 by craigcl Nice hotel but no shower
I liked my stay - hotel room was nice but I could not get the shower to work at all. Notified staff but they didn't take any action. Considering the amount I paid I expect basic things like showers to work.
December 24, 2012
Rated 5 out of 5 by Seana Sheraton Seattle
This stay fr us and our friends could not be better. great reception, loved the room and a great view. Close to shopping which was great for the women that were with us. We will be back
December 10, 2013
Rated 4 out of 5 by zanypatches Check in
The man who checked us in was charming. efficient and really seemed to enjoy his job, Sorry we forgot his name but
he was from Spain and had just recently started working in Seattle.
December 16, 2013
Rated 5 out of 5 by Besotted My favorite hotel in Seattle
Although it is a very large hotel, and always seems to have a huge amount of meetings and conferences, I always get the feeling that this hotel trains its staff very professionally, and as such, very good customer service is consistently applied. Although I've stayed at many different hotels downtown and in Bellevue, this is my primary hotel of choice. There are several reasons for this:
* As stated above, we'll trained, very professional staff.
* Excellent Club Lounge. Great breakfast and evening snacks.
* Spacious, recently updated rooms. Lots of upgrade options.
* Phenomenal attention toward SPG program elites. Attention toward SPG members is uneven throughout, but these guys always have given me some form of recognition, which is surprising give the sheer size of this hotel.
* The restaurant, The Daily Grill, is a very good restaurant, with lots of choices, healthy food options, and reasonable prices (particularly for a hotel restaurant).
* Excellent, convenient downtown location.
If you plan to drive and park, one option is to park across the street at the Convention Center. Their rate is $31 / night, which will save from the $46 valet rate; but you won't get in and out privileges.
February 15, 2014
Rated 4 out of 5 by Ruth14 Starwood Preferred Guest
The concierge staff was most helpful and delightful individuals.
February 23, 2014
Rated 4 out of 5 by HappyWife Strong marijuana smell on smoke free floor
Everything was perfect for our business use.
Except the strong marijuana smell on our smoke free floor night and early morning.
February 1, 2014
Rated 5 out of 5 by GatorGirl92 Great location in downtown Seattle
Very nice hotel in downtown Seattle... in the middle of the shopping district and only a short walk to Pikes Place Market. We thoroughly enjoyed our stay - staff were very pleasant and accomodating!
August 16, 2013
Rated 4 out of 5 by Canela great location and nice accommodations
Always enjoy staying here. The location is ideal. Got a little worried about all the hustle and bustle in the lobby, but was pleased that it was plenty quiet at night in my room. Nice and clean room.
March 1, 2013
Rated 3 out of 5 room ok, staff not.
Except for our friendly breakfast waiter (Mario) and one of the concierges (Lucie)who was pleasant and also gave correct information (others we deal with did not!) the staff was unpleasant and curt.
August 27, 2012
Rated 2 out of 5 by Ashok999 This hotel has very poor service.
I have stayed at many Sheraton hotels and rate this Sheraton as having the worst service . No one answers phone when you call for operator. I had to wait almost 15 minuted before some one answered.
October 7, 2012
Rated 4 out of 5 by gregor Internet problems
The internet was not good at all. After every 4 or 5 clicks it would log out on me and then after a few seconds log back in. I could not run the reports that I needed to get done. Very frustrating.
February 23, 2013
Rated 5 out of 5 by Hawaii17 This hotel has everything you'd want
Great hotel--located close to every great city attraction; nice room; comfy beds; great amenities and friendly and professional staff. I will always stay at the Sheraton Seattle whenever I visit.
February 28, 2013
Rated 5 out of 5 by lmg740 The Hotel was fantastic!
This was a wonderful Hotel. The rooms were great and the staff were very friendly and helpful. Great location to everything. I am planning on returning with my family for a vacation.
November 20, 2013
Rated 5 out of 5 by Saller Always a pleasure
Its always a pleasure to stay here. Execellent service overall
very central and all needs are met
Platinum memberhip is absolutely worth it at this hotel in this beautiful city.
December 4, 2013
Rated 4 out of 5 by Jean30 Noisy doors and guests
The room was nice, and the bed and pillows were the best! However, I had very noisy neighbors two nights and had to ask security to intervene. The guest room doors slam and were a big annoyance.
June 18, 2013
Rated 5 out of 5 by jrs7 7th ward council member
It had a great gym and pool . I did not like the placement of the chair in relation to the tv. #909. The Daily Grill had good food.
The staff at the hotel was great, always helpful.
November 18, 2013
Rated 5 out of 5 by Pedalpusher Seattle Beckons!
Eduardo made my stay effortless!
February 27, 2014
Rated 5 out of 5 by bb3019 Absolutely great except for internet
Nice hotel. Great staff, convenient location. The only negative was the internet connection- I needed to get work done and logging on to the office VPN from the hotel was extremely problematic.
December 9, 2012
Rated 4 out of 5 by galahad07 Seattle Downtown Location
The location is excellent for walking to all the various interesting locations. The service is very good and the lounge area for SPG members is top notch.
January 4, 2014
Rated 4 out of 5 by Suzie1972 Quiet Please
The only thing that wasn't to my satisfaction was the amount of noise the room doors made when they closed. I would think they could ahve some sort of braking system on them so they don't slam
July 3, 2012
Rated 1 out of 5 by Anu09 Poor customer service by the Hotel Manager
I had a very poor experience at the hotel front desk and extremely arrogant and rascist behaviour by the hotel manager in charge Ms. Kanoe. very much unlike Sheraton experience that I am used.
May 17, 2012
Rated 5 out of 5 by ARIZ01 REBATE ON GREEN
This is an amazing program. Used it at the bar and coffee shop. It was like getting $15 off my room rate. But I had to ask for more toiletries and coffee. Can these items be left at the door?
September 5, 2012
Rated 3 out of 5 by biehl uncomfortable bed
My husband and I have stayed in the Seattle Sheraton many time but this time the sheets on our bed were very very stiff and itchy. it was like they were starched. Also the bed was very hard
July 5, 2013
Rated 5 out of 5 by flo0815 Great Hotel for Business
When you need to do Business downtown this is the place to be. Rooms and Views are good. AC a bit noisy but it was fine.
January 27, 2014
Rated 4 out of 5 by BHAM October in Seattle
Great hotel and staff. Was impressed with Starwood lounge. A little disappointed that I was charged 4.11 for an in-room item when I didn't utilize any... overall a great experience however.
October 26, 2012
Rated 4 out of 5 by Sonomamountain $11 for 12 hours of Internet access?
Nice hotel, very comfortable and great location in downtown Seattle; but seriously, charging $10.95 for an Internet connection (for up to 12 hours) at a $200+ per night hotel is ridiculous
August 24, 2012
Rated 4 out of 5 by Kelly1234 Nice staff, thin walls
This was a very nice hotel and the staff could not have been nicer. However, the cleaning staff left dirty glasses in the room everyday and you could hear conversations in adjorning rooms.
November 7, 2012
Rated 5 out of 5 by Jon1PC Awesome Hotel
Amazing room! We had a great time Seattle and enjoyed the accommodations provided. It was tough having to leave it the next day.
January 21, 2014