Rated 4 out of 5 by jeff great location, great service.
The location of this hotel is great. Only a few blocks from pikes market and the monorail. Upon my arrival, I was greeted by the desk clerck and acknowledged as a starwood member. I asked if the had a suite available and she upgraded me to a fabulous suite. The room was nicely decorated and so were the bathrooms. The lobby was open but the lounging area was somewhat hidden, but nice none the less. The club lounge was large and comfortable, with the best evening food selection I have seen from a Sheraton.
August 8, 2012
Rated 1 out of 5 by Joooohhhnnnn Poor
I often stay at Starwood locations - lines were not properly marked and i waited 30 minutes in a SPG line get to the front and they wouldn't help me and send me to the back of the regular line to wait another 25 minutes. get to the front and have to wait over 4 hours to check in to my room. Get back that night and room services takes over two hours to be delivered. If you know it's a busy weekend ramp up your stay to properly accommodate guests spending close to $400 a night for a room. Poor management.
September 17, 2013
Rated 4 out of 5 by Edward3950 The hotel was located close to shopping.
The downtown area was close by to the hotel and walking distance.
June 30, 2014
Rated 5 out of 5 by Cyn714 This nice hotel is conveniently located with a terrific restaurant.
I was very pleased with this Sheraton. I was not in the main tower but very pleased with my room and the accomations. The staff was terrific. I was also impressed with The Daily Grill, which had a great Sunday brunch. I also enjoyed the wi-fi in the lobby with comfortable couches and working areas.
June 27, 2014
Rated 5 out of 5 by YYCFLIP Awesome stay!
The check in was a breeze and the pet waiver was ready for me to sign as I have requested when I made my booking.
I booked two rooms and both were very comfortable and clean.
Heidi made the check out process very quick and easy. I had a slight complaint about my bill for one of the rooms and Heidi dealt with it in a very professional manner.
This was my 4th stay in this property and will keep coming back because of the genuine and caring attitude of the staff and they treated my pet like family.
July 9, 2012
Rated 3 out of 5 by st123456 Conference Stay
The rooms are clean and the staff is pleasant. They were probably very busy due to the convention; I had to call twice the times i asked the front desk for something.
The bed was definitely not the usual Sheraton Sweet Sleeper, not very comfortable.
June 27, 2014
Rated 5 out of 5 by Pete202 Overall Experience
Great location, comfortable accommodations - would select this property again.
June 29, 2014
Rated 5 out of 5 by CruiseCritic Outstanding Customer Service
With being a travel agent I travel quite often and stay at a variety of hotels. The Sheraton Seattle Hotel is an outstanding establishment with superior customer service beginning with the doorman, who was very eager to assist us, all the way to the front desk personnel who paid close attention to our conversation and offered suggestions when appropriate.. All of the hotel staff were outstanding and very customer oriented. I highly recommend staying here and I too will be a repeat customer.
September 12, 2013
Rated 4 out of 5 by Phulse PHulse
Good hotel in the centre of Seattle. Can also be reached via Light Train from Airport. Just another good Sheraton Hotel.
June 28, 2014
Rated 3 out of 5 by hht2 Needs to get train their staff to problem solve.
I seemed to have problems almost every day with this Sheraton. The hotel was nice (except the broken pool...) but the problems with the front desk were continuous. Even though most of the issues were small, no one ever said they were sorry. I was inconvenienced every time I had to go down to the desk because my key stopped working, or the wifi wanted to start charging me even though it came with my rate, or the pool was closed and no one knew where another pool to swim was (I am training for a race and needed to swim).When asking for a restaurant reservation, we were told over and over again to just eat at the hotel. The straw that broke the camel's back was the final day. I was mysteriously "checked out" of my room at 4 am. So when I went to get coffee, I was locked out. Again, no one apologized, they suggested that I forgot I checked out of my room! Ugh! There are lots of hotels in the area, so unless there is some change, I wouldn't stay here again.
June 24, 2014
Rated 3 out of 5 by Sam69 Rooms Need Renovations
Staff were friendly. Didn't like the room. Rooms were renovated, but looked worn. Very little hot water in the shower. Water was just warm. Biggest complaint was the valet parking. We could not call ahead to have the valet bring the car out. We had to wait close to 25 minutes outside in the cold for the valet to get our car out. Finally, we wished SPG had told us about the Macy's Christmas parade. We had to drive 30 minutes around Seattle to get to the hotel even with a GPS.
November 29, 2011
Rated 5 out of 5 by Santosh Very Good!
We come to Seattle several times a year and always stay at this hotel. It is very clean and comfortable. It is located in central downtown, so everything is just at your doorstep.
It has the best pool and gym facilities of any hotel i've ever stayed at.
The one negative on this trip was the room was not very well cleaned when we checked in - there was play-doh in the safe, fruit and plastic cups under a table - kinda gross!
Other than that, we had another great stay here.
May 9, 2012
Rated 4 out of 5 by seattlefun2014 Excellent location and staff
The location was excellent. Close to shopping and restaurants. Only downside is that this is pretty much the most expensive area for parking ($34 - $47 per day), so avoid bringing a car if you can help it. Staff was very responsive to needs. There always seems to be a line for the front desk, but they were good about moving through the queue fairly quickly. Overall a good experience.
June 22, 2014
Rated 5 out of 5 by Joe48 Memories of past pleasure revived
This is the second time we've stayed here and our initial impressions were reinforced. We remembered the Chihuly glass displays in the lobby, and enjoyed them again. We liked the size and comfort of the king bed, and we were happy to find our memories were accurate. We were helped by the concierge (Lucie) to get a reservation to a favorite restaurant. Yet we also much enjoyed the food at the Daily Grill too. To top it off, the shower in our bathroom was terrific too.
May 30, 2013
Rated 4 out of 5 by sdtthhh Housekeeping very average
Bed sheets were never changed in the 6 days/5 nights that we were there. Only towels and bathroom necessities. No cleaning.
June 27, 2014
Rated 4 out of 5 by sassadaisy Comfortable and Clean, but Needs Improvement
Our room was very nice and clean, we stayed in the Pike Tower, which is why we always choose the Sheraton if we can. The downfalls are: the wi-fi is overpriced and absolutely useless. You can have four devices, but it is soooo incredibly slow to and attempting to stream any video on your device is not worth the attempt. Next time we'll make our phone a hot spot and receive wi-fi from that. The bar was over crowded and you couldn't get service, and the cocktails are overpriced even for Seattle.
June 15, 2014
Rated 3 out of 5 by nofYB disappointing
I stayed at the property on a prior occasion and I was in the Union Street tower which had wonderful large rooms. In hopes of improving upon that experience I booked a club floor room. You can imagine my disappointment to find that the club floor room was small and less tastefully decorated than the lesser cost room in the Union Street tower. I wish they would offer the high floor Union Street tower rooms separately on their reservation form. Also, the check-in desk was understaffed and the mob scene to check in was inexzcusable. What extremely poor service!!!
June 6, 2014
Rated 5 out of 5 by AdamJK Excellent hotel
The excellent hotel is made even better by the first-class staff.
April 17, 2014
Rated 1 out of 5 by unhappychick Not impressed
The room was subpar compared to other rooms for the same or less price in Seattle. You could see light all the way around the door -- you could actually slide pieces of paper through the gaps. Beds were very nice but very high and there was only one chair in the room which was an office chair so really no place to relax (other than the bed) or to put your shoes on. Faucets in bathroom were not attached properly so the entire faucet twisted when you turned on the water, also no place to hang your towel or clothing. Had to search the room for the hairdryer... spoiler alert, it's in a box on the top shelf of the closet which I could barely reach. Just all the way around a very bad room! I paid the extra for the Club Room so really expected better.
June 9, 2014
Rated 4 out of 5 by Juneanniv This hotel has terrific amount of outlets for computers in the lobby
We had a corner room with fantastic views of the city and water. The room was quite large. Plenty of windows to enjoy the views.
June 26, 2014
Rated 1 out of 5 by Rob76 Big disappointment
What a surprise to stay at a high end, top quality hotel, only to find the following disappointments:
Housekeeping staff with loud and constant door slamming at 8 am ( have they not been trained to prop open a door while cleaning?)
Broken exhaust fan in the bathroom
No wifi instructions clearly written in room (by the way, how ridiculous is that? I've never, never, ever had to pay for wifi at a hotel of the most meager level)
Parking at 44$ per day.....really? I've stayed at upscale places in big cities many times and understand that parking spots are golden. Paying a fee is understandable, but buying the land to park on is ridiculous. Poor valet guys can't even get a decent tip from the customers with that!
On the positive side, the bedding was very comfortable. But the overall room was nothing more than average. I expected more.
July 11, 2012
Rated 5 out of 5 by Malin Staff was amazing
I visited Seattle for a conference, and chose Sheraton for its prime location near the convention center. But the amazing staff - and in particular the bell captain, Mr. San Gabriel - beat the location! Mr. San Gabriel went above and beyond to help me, and what could have been a disaster because of poor planning on my part turned into a very pleasant experience thanks to him. His outstanding friendliness and professionalism put a golden trim on my stay.
June 23, 2013
Rated 5 out of 5 by Sue12345 Great location
The bed was very comfortable and the location of the hotel was great.
June 27, 2014
Rated 5 out of 5 by PtownChick Great location for travel with family
Located within walking distance to Pike's Market, the waterfront, the monorail and train station. Whatever you want to see and do in Seattle, you can do easily from your Sheraton "home base."
April 7, 2014
Rated 5 out of 5 by Mike477 Great location, excellent service
The Sheraton Seattle downtown has become one of my favorite Starwood properties. After numerous stays the past twelve years, the hotel continues to meet and exceed expectations for service, room quality, and especially SPG elite benefits provided. The front desk agents are uniformly excellent. Great location in the middle of downtown, next to the convention center, six blocks to Pikes Market. Highly recommended.
February 3, 2014
Rated 2 out of 5 by JHOLLO DOES ANYONE CARE?
YOUR FRONT DESK GIRL WAS JUST RUDE! I'M SURE SHE DID NOT PURPOSELY DISPLAY RUDENESS, JUST HER LACK OF TRAINING.... SHE TOLD ME ME THAT CHECKOUT WAS AT NOON, AND SINCE THE HOTEL WAS SOLD OUT , I NEED TO LEAVE BY ONE OCLOCK. I TOLD HER THAT WAS RUDE AND SHE SAID SHE WASN'T TRYING TO BE RUDE, BUT IT WAS IN FACT RUDE...NO SMILE, NO EMPATHY ( I HAD STOPPED AT THE FRONT DESK TWO DAYS PRIOR TO SEE IF I COUND EXTEND MY STAY) JUST A STARE DOWN, ...RUDE!!!!
March 19, 2013
Rated 1 out of 5 by Yaya Rooms should not take 1 hour and 35 minutes
I had made arrangements to check in early, or so I thought and I did confirm with the htoel when I landed, called directly.
I have arrive at 2.10 was told room was not ready but it was being cleaned at that time and I would be called when done. I checked at 3 and 3.30, I did not think it would take that long, but it did, I did not get my room until 3.45 making me late for a 4 PM meeting. The staff should be embarrased and and bettter trained.
June 6, 2013
Rated 5 out of 5 by sarge1 excellent overall stay
We stayed for six days and the entire staff was awesome through out. Anyone can be great for a day or two, but the level of service was kept high for the entire stay. From morning to evening, from front line staff to the support people. They have set an level of expectations that, not only does the entire staff realize, the strive to meet every customer interaction.
June 21, 2014
Rated 4 out of 5 by Allie Great Location
I recently stayed in this Sheraton for a girls trip to Seattle. I was very pleased with the location. We were able to walk to all the places downtown had to offer. We rented a car so that we could go do some sight-seeing outside of the city. The one complaint about this hotel I have is the 44.00 a day parking fee. This is steep. Next time I would not rent a car to avoid this charge. Guests of the hotel should pay a discounted rate.
April 22, 2012
Rated 4 out of 5 by j75fr Good place downtown
It is a typical Sheraton, huge with two towers but apparently recently renovated.
Rooms are clean and modern.
The fitness is wonderful, allowing everybody to do full work out, all equipment is there. The pool area is always busy, nothing special.
The lounge is spacious and good.
No complaint about staff but also no nice experiences.
All in all an ok experience, really exceptional is only the fitness and the location downtown.
July 14, 2013