Rated 5 out of 5 by stonemo3 Courtesy
Your hotel staff was very courteous and very eager to assist.
June 21, 2014
Rated 4 out of 5 by bob46 bob r
The facility is located in the heart of downtown and is very easy to walk to the wharf and other fun places. The only negative is the high cost of parking and the internet charge.
October 6, 2013
Rated 5 out of 5 by Murphysfo Great Experience
The Sheraton is in ideal location and the rooms are top notch. I had a noisy neighbor and the front desk staff made changing rooms a breeze. Looking forward to my next stay next week!!
December 8, 2011
Rated 5 out of 5 by Grams Romantic Getaway
We love staying at this location. The artwork and decor are beautiful. Easily can walk to Pike Place Market, Taylor's Oysters, Blue Acre Restaurant and H&M dept. store. Perfect!!!
June 24, 2013
Rated 5 out of 5 by Carlos65 Director -Insurance Company
All of my contacts with staff were excellent.
I enjoyed my stay and the walk to the convention center was good for us as we needed the exercise.
October 9, 2013
Rated 5 out of 5 by cindy02 A great hotel to stay in.
We loved our stay. Although we found that both our rooms needed a new matress. My room had a very lumpy matress therefore did not sleep well at all.
May 28, 2013
Rated 5 out of 5 by Jackie28 Perfectly located if attending events at the Convention Centre.
Not only the perfect location if attending Convention Centre events, also great location for shopping and easy access to Pike's Market.
December 10, 2011
Rated 2 out of 5 by sealiz really has gone downhill
used to be one of my favorite hotels. Has really gone downhill. Staff can't be bothered, breakfast in lounge was poor, room very small
July 1, 2012
Rated 4 out of 5 by Seahawk24 some discomfort
We have always been very pleased with our stay here, but the last two times we have stayed the cleanliness of the rooms have been sub par. Our last stay the area where people smoke on the steps was terrible we had to go threw a wall of smoke to get into the hotel and our cloths smelled like smoke for a couple hours afterwards. I would suggest a new location. We were up on the 34 club level and someone decided to smoke pot iam guessing in the hallway. We called the front desk to report it and when security came up to investigate they thought it was us that was smoking the pot, it was very discomforting. Security just said they were told different.
January 22, 2014
Rated 2 out of 5 by dmac328 Rough Stay
I checked in at the front desk, and was given 2 keys. I carried my bag up to my room, and neither key worked. I went back down to the front desk, and apparently they had assigned the keys to the wrong room. Not a big deal, just slightly annoying. My room was in a weird corner with 3 other rooms. I heard people coming in and out all night, including a loud fighting couple around 3am. At 6am, I was woken up by someone delivering room service. I did not order room service, and my "do not disturb" sign was on the door. When I got to the door half asleep, the girl at the door rudely said "you ordered room service." I said "no i didn't." She just said "oh," and walked away. No apology. I will not be staying at this hotel again.
May 23, 2014
Rated 5 out of 5 by CHACG Everything you desire/ Perfect location
Location is perfect right in the middle of everything. Every amenity is available. No hassle at all. Super friendly staff.
June 13, 2013
Rated 5 out of 5 by jhochal Nice, clean, quiet, great gym
That pretty much says it all. Also, the front desk staff was very friendly. Perfect location for conference goers.
December 8, 2011
Rated 5 out of 5 by Finn The Best
My stay in Seattle was great the staff met all our needs. I will always look to stay at a Sheraton when I travel.
November 7, 2012
Rated 5 out of 5 by Darleney The extras for this room made out getaway so convenient
We had a short getaway and to have the convenience of evening snacks and complimentary breakfast was wonderful.
June 27, 2013
Rated 5 out of 5 by micky21 awesome gym and pool with view of Seattle
Did request to not have sheets changed, instead had no room service, I think one should have both options!
June 19, 2013
Rated 5 out of 5 by travelfor1 Great Location
This hotel is very close to restaurants and shopping which makes it convenient how people traveling alone.
February 4, 2013
Rated 1 out of 5 by alwaystravel Beautiful hotel - FILTHY bed
This was my second stay at this hotel. On the first stay, I discovered that the bottom sheet of the bed was placed in a way that left about 18 inches of mattress exposed at the foot of the bed. Most customers are unaware of this highly UNHYGENIC practice because, after all, no one pulls away the top sheet and blanket to see it. The sheets are not long enough to be tucked at the head of the bed and the foot. Imagine sleeping in a bed where "all of humanity" has also slept? The sheets are changed, but the foot of the bed is never cleaned. Think of all of those dirty, sweaty feet that have been there before you!
I took a photo of this nastiness and the Director of Front Office Operations agreed that this is poor housekeeping. He assured me that he would address the problem. On my most recent (second) stay, I found that nothing has been changed. The foot of the mattress was not covered with the sheet. Upon checkout at the front desk, I was answered with a shrug of indifference........ Flat sheets are meant to be top sheets. They are not manufactured in a great enough length to properly serve as a bottom sheet. SOLUTION: Longer flat sheets (probably not possible), or FITTED SHEETS.
June 13, 2013
Rated 5 out of 5 by Michelle135 Perfect Location
Perfect place to stay when going to the theatre, shopping, or excellent restaurants.
November 5, 2013
Rated 5 out of 5 by FamilyGuy Top of the World in the Rainy City
Outstanding experience. Great hotel in a great location. Very clean, very well maintained.
June 16, 2012
Rated 5 out of 5 by BK100 Great Location
This hotel is right in the heart of the action, easy to get around to everything!
June 29, 2013
Rated 5 out of 5 by dblee great location and rooms
Best downtown location for shopping. Rooms are very large and nice, great views.
November 30, 2011
Rated 3 out of 5 by Hellski Unhappy Platnium member
Arrived and was told I had been upgraded. Got to the room and realized it was indeed bigger but defiantly not renovated. I've stayed here plenty of times to know this room was lacking in decor compared to my other stays.
For a hotel like this, since when is the room not provided with complimentary water or anything. Upon leaving the employees where outside with trays of fruit and complimentary water for the next stay. Funny how my room had nothing.
I had cut my foot on Sunday nite and went to the Starwood preferred check in and asked for a bandaid. I was told they didn't provide such things. Odd for such a big hotel not to carry such items.
When I proceeded to checkout on Monday I explained to the guy behind the desk that I was surprised there was no complimentary water and stuff. He actually laughed in my face and said " your on floor 26 ... That's only for 27th floor and up. I asked him why he thought it was so funny but he continued to laugh.
Perhaps he assumed I was a gamer there on the weekend and am not use to such hotels but this is obviously not the case. I have been Platnium for 5 years. And this hotel was not a category 4/5.
Will not recommend this stay again. Too bad as all my previous stays were great.
September 6, 2012
Rated 1 out of 5 by Peggy Poor Staff service
Can not timely solve the customer service issue as the promise
July 1, 2012
Rated 4 out of 5 by EricinHouston Great Location/Room/Service/Restaurant
Enjoyed everything...stay much too short. Will return though!
May 20, 2012
Rated 1 out of 5 by Manju This hotel sucks
dont choose this hotel, nothing is good about it.
July 29, 2012
Rated 5 out of 5 by BK51 CCAS Conference
Everything was perfect. Thanks for everything.
November 7, 2012
Rated 5 out of 5 by JasmineWang9669 This hotel has the best food and great customer service
The food here is absolutely delicious, beautiful and very fresh. Spare ribs, fish and shrimps are cooked tender and juicy with different sauces that just enhance the natural flavor of the meat or seafood. Salad has a wide variety and is as fresh as directly from the garden. Oh, the desert is an absolute necessity: its soft sweetness brings everything to a perfect circle. The service is prompt and friendly. Everyone wears a smile and is willing to go the extra mile to help. I feel very welcomed and taken good care of. I have definitely had a great experience and will share it with friends and families with a passion.
April 15, 2014
Rated 5 out of 5 by mfcdvm Great place to stay
Close to everything downtown,
December 8, 2011
Rated 2 out of 5 This hotel needs work on the basics
We are loyal Starwood Gold members and we were very dissapointed with our stay at the Sheraton Seattle. We usually stay at the W in Seattle and have always had great experiences. Needless to stay, we will be back at the W for our next visit. While the staff was all polite, they made mistake after mistake on our visit. We had confirmed a suite two months ago only to find out that they were all sold out of suites upon check in. Then they lost my luggage at the Bell Desk for about 3 hours, even though I had a claim check and the bag had my I.D. on it. Then, my wife ordered room service and was served raw steak in the tacos that looked like it had been left out for days. When she returned it, they offered to make her a salad without bleu cheese and with the dressing on the side. This was personally delivered by the Chef over an hour later (who was very kind to have done so) who confirmed that there was no cheese on the saled. When she opened the saled, it was covered with Bleu Cheese and dressing. Since it had taken so long for the salad to arrive, it was after midnight and the kitchen was closed. My wife is nursing her newborn and it is very frustrating that she wasn't able to eat. The hotel is very nicely appointed but they really need to work on the basics.
August 20, 2013
Rated 4 out of 5 by JackApple Good start bad finish
Good start, great check in but my keys didn't work twice, one trip up with bags and stuck, second trip key worked. Third day no room service/turndown as requested. too busy to complain this time :) The facility and staff were great besides that.
June 16, 2014