Rated 2 out of 5 by ccookie Poor Customer Service
Not only did the staff lie to my friend that they would not put any charges on her debit card until checkout but they charged her twice. Also at checkout it was like pulling teeth to get them to tell us how much the final bill was, the desk clerk kept saying she divided it between us no matter how many times we told her no it was only one person paying for the full bill. When we left we had no idea how much we were going to be charged.
April 12, 2012
Rated 3 out of 5 by Beth5 Beautiful Hotel but.....
We found our room wasn't clean when we got there, dirty wine glasses, and an item on the floor by the chair, which we turned into the office. Then the next day, when we took a shower, we found a dirty t-shirt in the shower! Not ours. The hotel offered to come up and clean, which they said they did, but not sure they did b/c there was a clump of hair on the tub, which i had put there, and had forgotten to throw away. sigh...............
February 12, 2013
Rated 5 out of 5 by CKGr exceeded my expectations
Hotel was lovely. Rooms were clean, comfortable and well appointed. Bathrooms were a bit outdated.
June 15, 2014
Rated 3 out of 5 by Fel53 Great Hotel
I always stay at this hotel when in Seattle and always have a great experience except this time the fitness center was closed for renovation. There was no mention on your website and no mention to me at check in. A co-worker told me who checked in at the same time, was given this information and a paper as to where he could go work out. I was very disappointed since working out while traveling is very important to me.
March 8, 2014
Rated 5 out of 5 by Lanihoku638 Perfect Location
I would definitely stay here again! Location was perfect; only about 4-1/2 blocks away from Pike's Market, close to other modes of transportation, shops and restaurants. Room was very spacious, clean and the sweet sleeper bed was perfect!
June 1, 2014
Rated 2 out of 5 by JohnOfJersey Ignored profile, loud street noise all night.
I am a long time SPG preferred customer and travel over 2 million miles per year. As a standard I always request a room on a high floor away from the elevators. I was given a room on the 6th floor adjacent to the elevator lobby and service closets. Traffic noise, 4 am garbage truck beeps and poor quality room service made for one of my worst Sheraton experiences and a difficult business schedule due to limited rest at the hotel.
January 31, 2013
Rated 4 out of 5 by Molsen1 Comfortable Stay
The room was clean and staff was very polite and helpful. Excellent suggestions for shopping and local dining.
June 12, 2014
Rated 5 out of 5 by Loki Classic Seattle luxury
In the midst of the holidays with guests winding the first floor in a line to see gingerbread houses (this is a lot of people's tradition).....the entire staff was friendly, accommodating and efficient!
You would never know how old the hotel is, it feels new with nice amenities done in a classy manner. We've been rotating hotels for our family's holiday getaway but will likely make the Sheraton a regular part of our tradition.
December 28, 2012
Rated 2 out of 5 by Muirfield the hotel is unresponsive to service issues
TV did not work on for key channels listed in the hotel guide...four attempts to get it fixed failed
Mini bar not restocked until three calls to manager
Poor service at attached Dailey Grill restaurant...excessive waiting time for drinks from bar, drinks arrived mixed incorrectly and in inappropriate glasses
TV channels unavailable as listed in hotel guide...four attempts to resolve failed.
Wash cloths not provided on last day
October 28, 2013
Rated 5 out of 5 by Ann70 Great room
Our room had expansive views of the city. Furniture was well placed so one could easily move around.
June 12, 2014
Rated 3 out of 5 by MNGUY The good and the bad
The beds are heavenly. Great location. My only negative feedback, was the fact I booked the room online (booked for 3 days). I ened up only needing the room for 2 days and they wouldn't give me credit for the one day I didn't use even though I let them know about the cancellation a week ahead of time. Therefore it cost me approx. $164. They wouldn't budge on our pleas to please refund our money.......very disappointed........
August 11, 2012
Rated 3 out of 5 by Hoser254 Airlines get priority over normal guest
When we arrived, we were informed that our reservation for a room with a King had to be given away (even though we arranged for late arrival) due to the fact that airline workers (pilots/attendants) got priority and the rooms with king beds had to be given to them. We were then told we would need to check back throughout our stay to see if we could be "accommodated" with a king room. This led to a very unsatisfied customer.
July 2, 2013
Rated 5 out of 5 Staff at the Hotel
I stay at this hotel on a regulart basis. I want to personally achknowledge Greg the night manager who is so focused on Customer Service and has always done an excellent job insuring I am taken care of. Jerry and Joe are the Bellman who go out of their way to help not only with my needs but also to any of the colleagues who also stay at the hotel. These 2 men are hard workers and great representatives of the Sheraton Family
August 13, 2012
Rated 5 out of 5 by CarolinaCouple A great connection - Sheraton & Seattle
Quality customer service, centrally located, good views, clean rooms, attention to detail, safe and enjoyable.
June 11, 2014
Rated 5 out of 5 by DMC52 Perfect Seattle Hotel
Extremely convenient to downtown sites, shopping and restaurants, friendly and helpful staff, very comfortable room and bed, highly recommend.
June 8, 2014
Rated 5 out of 5 by Getawaymom Excellent Service
We noticed our room had a light out. Also there were four of us and only three towels in the bathroom. When I mentioned this to the concierge she said she would take care of it. When I returned to my room after looking through the gift shop, towels had been delivered and the light fixed. Excellent customer service, especially on such a busy weekend. Loved the Gingerbread Village display (although we expected more displays)
November 27, 2012
Rated 5 out of 5 by nerdynetty SO AWESOME
I met celebrities that were staying at the hotel who were part of the convention I was attending, in the hotel. Which was cool. The gym is so amazing, new high tech equipment and nice view. The pool is nice and big but the hot tub could be bigger. They should switch over to the salt water hot tubs so the chemicals don't burn the eyes when the jets turn on. Lounge and restaurant was awesome too. HIGHLY recommend this hotel.
March 4, 2013
Rated 4 out of 5 by SeattleVisit1 No free wifi
While the beds were quite comfy, and I thought it was great they provided a shower puff sponge, I was disappointed at the lack of free wifi. If every coffee shop can provide free wifi (where I am only spending $3) then CERTAINLY a hotel at which I am spending hundreds of dollars could provide free wifi. The fact that they charge for wifi was a slap in the face. Very disappointing. Other than that the hotel was quite nice.
June 24, 2013
Rated 4 out of 5 by Matt1286 Convenient location
In-town for 24 hours after a wedding in Port Gamble, the room was conveniently located to many features and sites downtown. Leaving the city early on a weekday, the hotel is a quick walk (and undercover which was helpful due to the unexpected rain) to the train which quickly takes you directly to the airport for just $2.75.
Convenience and comfort quickly make-up for any possible additional cost if you are on the fence.
September 4, 2013
Rated 4 out of 5 by Trimmer Bathroom Imporvements
The bathrooms are very loud you can hear the person next door in the shower as if they were in your bathroom. Also, the toilet paper is so cheap that you have to use 3-4 times as much which means flushing the toilet that many times as well. The cheap parer is rough on the butt as well. You would think a nice hotel would have nice toilet paper, NOT.
April 28, 2014
Rated 5 out of 5 by erskpack Great hotel in the middle of downtown Seattle
Great hotel overall. Convenient location downtown in the center of city. Easy access to everything. Perfect for a conference and meetings. Food, snacks, coffee, and drinks were always available during meetings. Staff was very polite and courteous, and very quick to respond to requests when needed.
May 16, 2014
Rated 4 out of 5 by Callaway17 Depends on the Tower
Overall I had a good experience. Upon check in I was given a room in other tower - but when I found my assistant had been put in the Pike tower I asked to move so we would be closer due to work. My mistake as what a difference between Union and Pike! If I had been told of the difference I would never have moved - smaller room, dated furnishings, etc. Big disappointment!
April 14, 2014
Rated 5 out of 5 by Queeny27 The Sheraton exceeded our expectations!
There were 7 of us and every part of our experience at this hotel was AMAZING! From the front desk check-in staff Daniel, to the valet staff, bellmen, bar and restaurant staff and housekeeping. They all get the highest marks possible! The rooms were spacious and beautiful. Such an excellent experience! Thank you Sheraton Seattle!
May 5, 2014
Rated 4 out of 5 by ch55 Great....except for parking fee
Our family of 4 planned a special trip to downtown Seattle to take full advantage of all the holiday activities. This hotel was in a perfect location that allowed us to shop and dine with ease getting to and from the hotel.
Everything was magical, until checking out and finding out how much the overnight parking fee was. It seems outrageous for paying hotel guests to be charged so much to park our car for one night.
December 4, 2013
Rated 5 out of 5 by Tatiana Not Sleepless in Seattle
The Sheraton Hotel in downtown Seattle is in a great location. Situated in back of the Washington Convention Center made it very convenient to the conference I attended. The hotel interiors are absolutely beautiful and my room was very clean, spacious and comfortable. The view from my 10th floor window was absolutely beautiful day and night. The staff was very courteous, caring and helpful. The food was very good too.
January 31, 2013
Rated 5 out of 5 by Bobby Great but short of human attention
This is a great hotel with a great features, however, as compare to others Starwood Hotels and Resorts, the welcoming feeling as a member of SPG was not there. I did not feel any privilege nor feel any special being a SPG member when I stayed in this hotel. In addition,there was no complimentary water given nor basket of fruits available anywhere. What a turnoff when the hotel imposes in-room Wi-Fi fee for SPD member.
March 22, 2013
Rated 3 out of 5 by Larry60 Check in Green Option
This hotel was nice and clean, but not worth the money for the room or food options. At checkin I was offered the "green" option, meaning that I was awarded a daily $5 voucher for food, but the beds would not be made during my stay. What I didn't realize was that meant no new towels would be delivered or checks for clean glasses, additional coffee and supplies, etc. Basically the room was ignored for my 4 night stay.
June 27, 2013
Rated 3 out of 5 by Chuck1951 Hotel was good but man are those walls thin
I stayed at this hotel because I was in town for a convention. The location was great, the concierge and other staff were extremely helpful, the room clean and comfortable. Huge issue though is the lack of soundproofing. I could hear every word, every laughter, every sound that came from my neighbors. Every sound, to the point where I felt uncomfortable having confidential conversations on the phone while in my room.
October 5, 2012
Rated 5 out of 5 by Wyzguy22 Conference Stay
Hotel was perfect. It is close to everything. Shopping, food, public transportation, the water. Room was clean and big. Housekeeping was awesome. Only issue was checking in, they had the wrong check out date for me. I verbally corrected it with the front desk at the time of check in and I was still locked out of my room on the original check out day and had to go back down to correct the issue. Minor inconvenience.
August 23, 2013
Rated 4 out of 5 by Granpa117 Great Location
Came to Seattle for an overnight to take our young grandsons to the Space Needle. The hotel was so convenient (easy access off the highway and very central) and by staying on a Club floor, the boys enjoyed the spectacular views from the very wide window sill. The staff in the Club Lounge were very helpful and the room was comfortable with great beds. Pool on the 35th floor was a nice extra. All in all a great stay.
May 22, 2013