Rated 4 out of 5 by P1Xy OK Hotel
Promised a room with a view (Puget sound ) but the put with a NE view.
February 24, 2014
Rated 5 out of 5 by Pedalpusher Seattle Beckons!
Eduardo made my stay effortless!
February 27, 2014
Rated 5 out of 5 by Evilroy Great Stay
We were on the 15th floor and our room was wonderful as usual. Someone needs to go around and adjust the door closers so they close and latch, but don't slam and shake the walls. The early morning cleaning ladies need to hold their voices down in the hallway so people can sleep in until they are ready to rise. We will be back at the Sheraton our next time in Seattle.
October 25, 2012
Rated 5 out of 5 by Jackie1969 Great Downtown Seattle Hotel
Perfect location with easy access. Great service and nice rooms. I would return here anytime when visiting Seattle.
February 18, 2014
Rated 4 out of 5 by Ruth14 Starwood Preferred Guest
The concierge staff was most helpful and delightful individuals.
February 23, 2014
Rated 4 out of 5 by CMS1990 Great features
This hotel was great. The staff was incredibly helpful and friendly at all hours of the day. Great comfort and hospitality.
February 17, 2014
Rated 5 out of 5 by Marilyn77 A Perfect Choice
I am unable to think of a single negative comment re your hotel. The soundproof rooms are spacious and elegantly furnished. Especially appreciated the two reading chairs by the huge expanse of window, and the comfortable beds. Great shower head, and deep bathbub. The location is perfect for all the in-town restaurants we like to frequent, and sights to see.
September 13, 2012
Rated 5 out of 5 by Tipper51 My Seattle Meeting
This is a great hotel. The staff is just the best and the Sheraton Sweet Sleeper is amazing. I want one for my home. Love the pillows.
Just a wonderful location central to everything in DT Seattle
February 5, 2014
Rated 5 out of 5 by Sandon great hotel
Our stay at this hotel was great. The location was perfect, the rooms were clean and bright. The pool access was far away if your not in the same tower. The lobby/lounge area gets really crowded with the working business travelers staying at the hotel. The quick snack/grille was convienent also. I would definitely stay at this hotel again and recommend it.
September 24, 2012
Rated 4 out of 5 by Highdesert Excellent service and friendly staff
Overall the service at this hotel was excellent. The servers in the bar and restaurant were particularly top notch, friendly and professional. I only met one surly staff member my whole stay, and that, unfortunately, was the very unpleasant young woman at check in, so she made a pretty terrible first impression of the place. But otherwise, it was all good.
January 8, 2013
Rated 4 out of 5 by Bissli Average Service, good hotel
My room was clean and waiting for me when I checked in at 1:30pm. I was hoping to get access to the SPG lounge as I am an SPG member but the hotel was too booked, The attendant that checked me in was pretty aloof and standoffish.
I used the spa which was clean and had a lot of equipment. A couple of the treadmills need their video/audio function repaired.
May 2, 2013
Rated 5 out of 5 by Taiqi Excellent experience at the Sheraton
Extremely friendly and courteous staff, ranging from Front Desk, Concierge, Bell, Security, Room and restaurant staff and 32 Floor Lounge.
Very nice, clean rooms.
February 9, 2014
Rated 3 out of 5 by FrequentTraveler777 Poor Customer Service
The hotel is in a great location, but lacks customer service. After waiting an hour for our bags to be brought up, I contacted the front desk and they "couldn't find them". Eventually we got our bags after one and a half hours. I needed a razor and was told by the front desk "it would be right up". It arrived in 40 minutes. I had ordered flowers and was specifically told they would "be in the room between 5:30 and 6:00. They arrived at 6:30. After I checked out, I called the manager to say that even if they are short staffed and busy, customers would be very grateful for an update to the expected time of a promised service. To give a promise of immediacy or of a specific time and not deliver on that promise, shows a great lack of customer service. I subsequently contacted the hotel to talk to the manager. I was told "the manager is with a customer, would you like him to call you as soon as he's free?". I said yes. However I am still awaiting a call from the manager.
December 8, 2013
Rated 2 out of 5 by Steve101999 Platinum means nothing here
I was very disappointed in recognition that I received as a platinum SPG member. I was not offered a room on a SPG floor and the room I was offered had no special amenities associated with it. Also, the food in the club lounge was horrible during both breakfast and appetizers. If I decide to stay a Starwoods member I would not chose this hotel again.
December 18, 2012
Rated 4 out of 5 by MDT1 Hotel
The hotel was fine but somewhat priecy compared to what other quality neighborhood reviews offered. If you need to conduct business, be prepared for many challenges as the Internet connection was very poor. I spent 24-40 minutes daily trying to log in, enter new IP addresses, etc. I became known to the IT staff daily. Made it a challenge to do work.
February 17, 2013
Rated 4 out of 5 by danj10 custiomer service reps unresponsive at checkin
I arrived to check in at 3:00Pm and had to wait until 4:45Pm to get a room. My starwood # was not on the reservation even though I had received 2 emails prior to coming. What's wrong with this?
My mattress was beyond replacing and the pillows were worthless.
Very disappointing and not what I expect from Starwood hotels. Will not stay here again.
June 26, 2013
Rated 5 out of 5 by Besotted My favorite hotel in Seattle
Although it is a very large hotel, and always seems to have a huge amount of meetings and conferences, I always get the feeling that this hotel trains its staff very professionally, and as such, very good customer service is consistently applied. Although I've stayed at many different hotels downtown and in Bellevue, this is my primary hotel of choice. There are several reasons for this:
* As stated above, we'll trained, very professional staff.
* Excellent Club Lounge. Great breakfast and evening snacks.
* Spacious, recently updated rooms. Lots of upgrade options.
* Phenomenal attention toward SPG program elites. Attention toward SPG members is uneven throughout, but these guys always have given me some form of recognition, which is surprising give the sheer size of this hotel.
* The restaurant, The Daily Grill, is a very good restaurant, with lots of choices, healthy food options, and reasonable prices (particularly for a hotel restaurant).
* Excellent, convenient downtown location.
If you plan to drive and park, one option is to park across the street at the Convention Center. Their rate is $31 / night, which will save from the $46 valet rate; but you won't get in and out privileges.
February 15, 2014
Rated 4 out of 5 by dasmaster1964 Overpriced room service
Overall I like this hotel however the room service menu is ludicrously overpriced compared to other hotels of a similar standard in major cities.By the time taxes and service charges had been applied my 3 small pieces of chicken and a lump of mashed potato with one vegetable side had come to nearly $40 - ridiculous for one course with no drinks!
December 21, 2012
Rated 4 out of 5 by MJB422 This hotel is centrally located
Generally, it is a good thing to be centrally located. For the weekend we stayed being centrally located meant being in the middle of the Torch Light Parade which complicated traffic and seemed a bit noisy. The workout facilities were good, but the pool had too much chlorine and burned my eyes. It is a bonus to have a Daily Grill in the hotel.
July 30, 2013
Rated 4 out of 5 by Sanki Adamant staff!
The overall hotel met my minimal expectations. But I happened to check-in with a staff-in-training. He refuses to accommodate my requests. Other issue I experience was, shower had issues on a room I checked in. Didn't the hotel staff supposed to check everything in a room before open to the guests? You don't want to start your week with issues.
November 12, 2012
Rated 2 out of 5 by FrequentSeattleTraveler This hotel needs some attention
The bahroom was not clean and the bed room was very dusty. You know it needs attention when the items in the food basket are all dusty and past the sell by dates.
February 6, 2014
Rated 4 out of 5 by PVHAMS best location
Stay here because of location and Starwoood points
February 19, 2014
Rated 5 out of 5 by smg28 Overall, great experience!
Nice rooms, very friendly staff, and couldn't ask for a better location if you're visiting Seattle. My only con is that you have to pay for wifi in the rooms. Even though free wifi is available in the lobby, it's pretty in inconvenient that there is an extra charge for the service in the rooms. Besides that, I enjoyed my experience very much!
February 17, 2013
Rated 4 out of 5 by phxontheroad Terrific Seattle Hotel!
The Sheraton is always my first choice when I visit Seattle 4-5 times a year. Great location, solid hotel staff and good club level, especially in the evening. Bar and restaurant staff can be slow, and bar is strangely bright with industrial-white fluorescent lighting...awful for an after work drink or to wind down at the end of the evening.
January 11, 2013
Rated 5 out of 5 by Dredot Fabulous
Me and my new bride check in into your hotel and we were just amaze with everything, from the comport of the room to the best sleep we ever had with the bed in the room. We were also given a geat surprize with a wonderful treats. Thank you so much for ending a great day for us. We will be back, only one word can sum up our stay "Fabulous"
August 21, 2013
Rated 2 out of 5 by davidg This hotel is below average
I was expecting a more positive experience at a Sheraton. I did not find the staff willing to put in the effort to ensure a good stay and experience. The room was not very clean and the bedding was, frankly, very uncomfortable.
On a positive note, the hotel is very well located, the hotel dining and bar were nice and the lobby was nice.
April 29, 2013
Rated 3 out of 5 by DavidGEG Great Location
Great location in downtown Seattle, esp for a meeting at the Washington Convention Center (right next door). Plenty of good restaurants within walking distance.
Would have appreciated a choice in pillows (the only ones the hotel has are really, really soft) and we had intermittent problems with our room key cards needing to be recoded.
June 19, 2012
Rated 5 out of 5 by Vale44 Vale44
The hotel was in exquisite condition and the staff was friendly. We had the best view of city lights at night. We were within walking distance of a lot of main attractions, and walking distance to lite rail, buses, and monorail. The concierge staff was extremely helpful. I just wish there was a hot tub at the end of the long days.
September 20, 2013
Rated 3 out of 5 by kimsy41 ROOM TOO HOT
My wife and I stayed for one night mid-week to dine and shop recently. Not cheap, but room was well equipped and nice view of city. Didn't like paying extra for wi-fi. Beds were comfortable, but we could not sleep because it was hot and stuffy. While you can adjust the numbers on the digital thermostat the temp stayed the same,at least 72. The high fan setting resulted in barely moving air. the windows are not operable. At 2:45am I was allowed to check a nearby room, being escorted by security who was sullen and didn't say a word to me. The other room was the same,so we ended up propping the door open for more fresh air which helped. Fortunately we were in an alcove and not along a long hallway of rooms. We were given a $30 credit for our $50 breakfast and the $11 wi-fi charge was waived. We did receive a $100 Macy's gift card in a special deal when we checked in. Because of the uncomfortable sleeping conditions we would probably not stay here again
December 9, 2012
Rated 3 out of 5 by BigEE This Hotel is in decline
I understand it is near the holiday and the staff was busy. However, the room was not made up at 400pm. Additionally, the room needed repair in the bathroom,the coffee pot and lacked sufficient towels. I needed to bring all three problems to the staff more than twice. Parking staff wass ill prepared and the elevators were overwhelmed.
December 12, 2012