Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014
Rated 5 out of 5 by Holidayfun Special Deals
My stay at the hotel was very comfortable, as I expected from the Sheraton. One of the reasons I chose the Sheraton was the special deal offered on the holiday Duck Tour of Seattle. Since I booked my reservation by phone, no one by phone at the reservation site, nor at the Seattle hotel was able to give the the 20% discount. The Duck Tours were willing to give me the discount if I had the promotional code the Sheraton offered. The last time I called the Seattle Sheraton, I was told that they'd call me back. Since I never received a call back, I went ahead and booked directly with the Duck Tour as to not spoil the holiday plans I made for my sister.
December 7, 2013
Rated 2 out of 5 by Elle85 Expectations not met
The Sheraton’s high standard was not achieved in my stay at the Seattle downtown location. Our bathroom looked as though it had not been cleaned. The toilet had toilet paper left in it. The sink area had glass ring stains, there were hairs on the edge of the bathtub, and the soap in the bathtub was out of its packaging and looked used. I complained to the reception staff and asked for my bathroom to be cleaned. When I returned after dinner nothing had changed. At that point I felt like there was no point complaining to the hotel staff further. The rest of the room looked good and was comfortable, but as you can imagine we were overall disappointed.
July 22, 2012
Rated 5 out of 5 by TandT Very Accommodating
This hotel was very accommodating to our needs. We came in for the Emerald City Comic Book Convention. We arrived earlier than the check-in time and were immediately placed into a room with our choice of a lower or higher level. Due to car service, we also needed to schedule a late check-out, which was immediately accommodated. We were advised of time limits, cost and free baggage holding, if we chose that option. I also loved that there was a Fed Ex office located inside the hotel for our shipping needs. And we used the 15% discount offered in the Daily Grill for hotel guests. I would definitely stay at this location on our return trip to Seattle.
March 6, 2013
Rated 3 out of 5 by jupper Union Street Tower - mid level room
I booked a one week stay at the Sheraton Seattle a couple of weeks back.
Upon check-in I was explained about the two towers, but not about the additional exit (which would've save me a couple of soaks in the downpours) at the Union Street tower. Staff was quick, but nobody was manning the station where an SPG floormat was present, so I opted for the regular line.
I was given a room in the smaller Union street tower, about halfway up across from the elevators, though I barely heard them. Room had a nice view onto Union square.
Room was nice, though chilly, even with the thermostat set well beyond 70F/21C, the windowsill was extremely cold, some good insulation might do wonders for their heating bill and guests comfort.
Bathroom was a bit awkward in regards to where everything was placed, but it worked.
I was in a connecting room, and despite my misgivings about those, the wall and door were properly soundproofed, so I was happy.
Newspaper (USA today) delivery was spotty, but I had no need for it anyway, but for people who like it, it could be a bit frustrating.
Service staff was very pleasant throughout my stay and offered helpful advice when asked about options for transport and entertainment.
The small coffee and refreshment shop downstairs has limited opening hours, but is a good one-stop place when on the go.
All in all, conveniently next to the WSCC and a pleasant stay.
November 6, 2011
Rated 3 out of 5 by tkbkh disappointed.
writing a review is out of my character because i am usually very easy going. but, i feel like this needs to be brought to the attention of your staff because maybe they aren't aware of how they speak to their customers.
last year when my boyfriend and i went seattle for our 5 year anniversary our experience was great. we loved the room and location so much, we decided to come back.
this time, we decided to ask the concierge about where we should dine. we got recommended to the purple cafe which was okay. i decided to go back and ask them where we should go out from drinks that night. i know that seattle has alot of bars, i simply asked about bottle service. to my knowledge, most cities have bottle service. it was very disrespectful for the two women working the desk to give me a snide remark. i am guest, and to tell me, "you're a long way from vegas" and then give a sassy laugh is unacceptable. on top of that, one of the ladies decided to call someone on the phone and ask, "do you know what a bottle service is?", then hang up the phone and tell me, "i'm sorry, even ____ doesn't know what a bottle service is." i am well aware that the concierge with the keys are supposed to be the best. unfortunately her, and the other lady had less than exceptional service.
we decided to go bar hopping with our friends that night. i asked them why the don't have bottle service in seattle, their response was, "of course we do", and they started naming different places.
i understand if your staff isn't well versed when it comes to places to go out to. i just feel like as a concierge, they should know about clubs or fun bars, instead of just circling belltown. on top of their lack of knowledge, their attitude towards me was unacceptable.
September 2, 2014
Rated 2 out of 5 by Jen44 Very Disappointed
We were at the Sheraton, not of our choice, but it was mandated for the function that my son was a part of that being Regional NW ACDA. (a youth choir event) Our room was old and out dated and not the quality of any of the other rooms that fellow participants were staying in (remodled and up to date) yet we paid the same rate. The fan in the restroom did not work so every time we showered we had to deal with the "steam issue" and the towel rack with the bath towels actually hung IN the shower. The grime on the light fixtures was so thick that the first two times we showered it actually sluffed off onto the counter top. The first night of our arrival, I asked for the wet bar to be emptied as my son is Autistic and we bring his food with us. We needed the refrigerator for parishables. When I called down and asked for it to be emptied, I was told they would gladly do it for a $30 to $50 fee. When I again emphasized the reason we needed it emptied, the hotel complied emphasizing that there would not be a fee. Upon checkout I again spoke to the SPG person checking us out and was again assured that there would not be a charge. Received my final "personal folio" today and guess what...not only is there a charge but it is a $189 charge. I have called and been assured that it will be refunded to my card in 5-7 days. This is the first time I have stayed at a Sheraton and will most likely be the last unless I have no other choice. Very disappointed.
March 18, 2014
Rated 5 out of 5 by Erika75 Excellent experience
We took our girls for a trip to the city and thoroughly enjoyed our stay at the Sheraton. Rooms are very nice and beds are amazing! We loved swimming in the pool as well. The hotel is great for families and business travelers. It's also located a block from pacific place, Nordstrom, and all of the great downtown shopping . Couldn't ask for a better location. Since we are starwood members, the hotel offered us a late check out free of charge for 4:00. Most importantly was the fact that we forgot our iPad but they saved it for us in the lost and found. I really appreciate the honesty of the employees. We will definitely stay here again!
April 12, 2013
Rated 5 out of 5 by Weldon2013 THE HOTEL IS LOCATED WITHIN BLOCKS OF THE WATERFRONT AND MAJOR DEPARTMENTS
The hotel is located about 20 miles from the airport. 24 hours paid private shuttle available to and from airport. Light rail is available to and from the airport for about $5.00 one way about twenty minutes travel time rail station a couple of blocks from the hotel.
We checked in early in the afternoon only one room was available. We stored our luggage in the room. The second room was adjoining and was ready about one hour later.
The rooms were large. The work table was large and plenty of electrical connection for accessories. There were plenty of drawers for storing of clothing. The bathroom sink counter top was large with plenty of room to place personal items. There is a bathtub with an overhead shower. The floor was tile.
The room lighting was very good. There was one end table between the two double beds with two lamps. The end table had a large drawer that accommodates personal items. The lower shelf was large enough two store two or more pairs of shoes.
The Internet speed was very good no connection problems.
The hotel has very good elevator service little if any delays waiting for an elevator.
I recommend the City Grill for lunch in the hotel. We had lunch there a couple of times very good service. The Soup and Sandwich or Soup and Salad combinations are very good. There Lunch Menu is extensive.
There are several clothing stores within a couple of block from the hotel. Nordstrom and Macy are a couple of blocks away from the hotel. The Pike Street Market is a couple of blocks away. The waterfront is a few blocks away.
August 10, 2013
Rated 3 out of 5 by SC12guy The blame game
Attending the Supercomputing conference gave me the opportunity to try Sheraton again. With status in two other hotel systems, the opportunity to try another brand was something I was looking forward to. I generally enjoyed my stay but interaction with the staff reflected a strained and ineffective human resource management approach.
The cleaning lady on my floor seemed panicked when I dropped a bag off in my room and proceeded to leave with the second for the convention center. The staff at the front desk blamed each other when one of our developers didn't have the corporate payment system in her reservation and she had to call me. The bell stand blamed numerous people including some of our staff when we tried to track a small packaged shipped to the hotel but misplaced. Speaking to others at the conference, many organizations seemed to have a similar experience.
One other curious mention, I used a credit card branded under a competing system on check-in. The staff immediately tried to sign me up for a SPG branded card. I explained that I was trying SPG premium hotels and might move corporate business if we enjoyed the stay. We charged employee team rooms to AMEX and the other hotel branded card. Staff members never thanked us for trying the brand, noted these details on our records, attempted to put our team together, and seemed generally put out when I presented the card I was carrying to pay for more inbound staff members. How can a hotel chain be so indifferent to switching corporate accounts from other brands?
In summary, the considerable money spent to make the hotel attractive, convenient, and functional is mitigated by poor management.
November 22, 2011
Rated 4 out of 5 by charming A Post Christmas Shopping Trip
My wife & I descended on the Sheraton on December 27th for a three night stay. This was a return visit, as we had stayed earlier in the year for two nights. Both were non-business visits, mostly shopping and exploring Seattle.
We previously had a room in the older of the two towers on the 31st floor. This time we had the newer tower and the 21st floor. The differences were noticeable. Our room was small-ish but clean and quiet. The bathroom was satisfying-ish.
The TV didn't receive digital channels very well, as the image kept breaking up. We didn't complain, but they could probably have done a reset to fix it. There were analog channels available which didn't have the same issue.
The bathroom was adequate and the bath tub had a flat floor which made showering safer, and lots of hot water and a shower nozzle that gave a decent stream of water.
The sink was odd though because the tap nozzle only came out across the bowl by 3-4 inches, barely enough to get your hands under. Also the hot/cold taps worked oddly.
Beds were really comfortable, as were the pillows and blankets. One area where I would recommend a change is the addition of a floor lamp near the wing back chair for reading. Almost every other hotel has a reading lamp near a comfortable chair.
The Sheraton is conveniently situated for a mini vacation of eating and shopping. The Cheesecake Factory is next door, Ruth Chris' is a block away, Morton's half a block, Macy's and Nordstrums the same. Also the surrounding blocks have numerous restaurants that beg to be visited on our next visits. The area around the hotel was safe enough for my wife to do unescorted shopping trips during the day time and even early evening. Lots of people on the streets, kind of festive and entertaining.
Complaints? Yes, I have a couple. The hotel hosts an annual ginger bread exhibit of structures (some quite large) that were designed by local architects and produced by the culinary staff at the Sheraton. While this is laudable, it brings in hundreds of visitors who made navigating the lobby almost impossible. I would be tempted to avoid this in the future as it was simply annoying.
Only other inconvenience was the lobby bar being closed for our first two days while the floor was refinished. It reopened eventually, so not really a big deal.
December 31, 2012
Rated 4 out of 5 by PepperHot Weekend In Seattle
The hotel was in a perfect location and we had a quiet comfortable room and the hotel staff gave excellent service. We were in Seattle to celebrate my birthday, see a show at the 5th Avenue theater and take in a baseball game at Safco.
The valet parking left our car with a bump on the front passenger side but ACE parking said it was not done on their watch so we will have to get that fixed.
The pool was too hot for comfortable lap swimming and I think the hotter temperature encouraged the alcohol drinkers than hung out in the pool with their beverages in the afternoon.
I would stay there again but not use the vale parking.
July 24, 2014
Rated 5 out of 5 by Derail65 Brand loyalty
Being an SPG Gold member and staying two nights on points we were treated like kings. Beautiful room on the top floor. The Sheraton club food and service was top notch. Everyone was helpful and friendly. If I have any gripe it's with the $40+ a night parking rate but keeping everything in perspective, walking out the door on the last day with my bill in hand totaling $111 it's hard to chip too much on the parking rate. Even with the high price of parking the attendants at the ramp were fast and friendly and always wanting to offer a helping hand. We remain loyal to the Westin/Sheraton chain. Thanks for a wonderful weekend.
July 1, 2014
Rated 3 out of 5 by DAMCL So-So
Hotel this size has limited food options in actual hotel with usual long wait if opted to eat at hotel.Staff at breakfast take out very RUDE.
Internet service was HORRIBLE!!! This included free service in lobby. Service was included in my stay BUT was SO BAD, had I been paying I would of demanded my money back. The excuse that hotel was at full capacity was not acceptable. It was also pointed out to me that I was not actually paying for internet!!
Paper thin walls...crying infant all night the first 2 nights. Can also hear every door open and close all night long every night.
Concierge was less than friendly when asked about city tours, handed me a book to look at!
March 11, 2012
Rated 4 out of 5 by SatisfEYED Location and Service
The location was perfect as I was attending a conference at the convention center. I have stayed at this hotel 3 times and the service was always outstanding. On this visit however, we called down to tell them we would not need housecleaning, and to just bring fresh towels and coffee it did not get done. We had to call them back that night and when the person brought the towels to us they seemed inconvenienced by our request.
The Fitness Center is outstanding very clean with all the equipment I would expect of a hotel that size. The overall stay was excellent. Front desk staff is always very friendly and professional.
November 13, 2012
Rated 5 out of 5 by JasmineWang9669 This hotel has the best food and great customer service
The food here is absolutely delicious, beautiful and very fresh. Spare ribs, fish and shrimps are cooked tender and juicy with different sauces that just enhance the natural flavor of the meat or seafood. Salad has a wide variety and is as fresh as directly from the garden. Oh, the desert is an absolute necessity: its soft sweetness brings everything to a perfect circle. The service is prompt and friendly. Everyone wears a smile and is willing to go the extra mile to help. I feel very welcomed and taken good care of. I have definitely had a great experience and will share it with friends and families with a passion.
April 15, 2014
Rated 3 out of 5 by Hotinseattle Poor air conditioning in room.
We were excited to stay at the Sheraton for a convention, but was not impressed with the room. Upon our arrival, room was warm with no air circulation. Turned the temperature down to 60 and fan on Hi before going out to dinner. When we came back, room was still warm. We did not sleep well. The next morning we called down to have Maintenance look at. He brought us a fan for our room (which really just moved warm air in our room) and said "air does not seem to be working." I expected more for the price. On the plus side, they gave us a Rollaway bed at no additional cost for our daughter when no 2 bed rooms available.
June 23, 2014
Rated 5 out of 5 by Dadwith2 Great experience beware the treadmills
I appreciated the level and quality of service provided by the entire staff. I like the new "green" service whereby I earned points per night for not needing my room cleaned (I am pretty clean to begin with so well worth it). I was put up in the executive suite (room 3428) which while spectacular, was directly below the 24-hour gym. I was getting pretty good at figuring out a treadmill runner's minutes-per-mile based upon the thuds of their feet. This was not nearly as bad as the dropping of the weights which created mini-tremors throughout the seating porting of the suite. Thank you again to all the staff for making my stay so welcoming. High remarks, just beware the treadmills.
September 24, 2014
Rated 3 out of 5 by Stacy710 Struggled
I only stayed one night, but had reserved a suite and an additional room. It felt like a struggle from the moment I arrived. Staff was unfriendly and didn't take the time to really review our stay and the accommodations; the room was less than what you'd expect from such a typically classy hotel; when making reservations it was made clear that we were on the club level which we were not; and as a guest I had to search for information. There were struggles on my end as well that probably attributed to my feeling about our stay, however, all in all, I was really disappointeed. Sheraton has always felt like second home, I didn't feel comfortable there from the moment I arrived.
January 21, 2013
Rated 3 out of 5 by OAA1 Less than truthful
I checked in and was allocated a room with 2 beds, despite having indicated when I made my reservation this would be unacceptable. The lady at the desk swore there was no room with single bed. Two minutes later on arriving the allocated 2-bed room, I called the front desk to insist I wasn't going to accept this option, and 2 minutes later I was given the very next room, with a single bed. The lies told me at check-in set the tone for the rest of my stay. The carpets were stained, Internet most of the time (not all the time) was very slow, and for the price of the hotel, the hallway noise was a shade too much.
May 22, 2013
Rated 3 out of 5 by worktravelvisit hotel stay
great location and price
loud ice machine
crowded lobby, long line to check in on friday evening
valet was very busy. The driver did not notice me in the crowd to help me to my car. he instead locked my car and walked away
December 30, 2014
Rated 5 out of 5 by VicCanuk Excellent location to walk to all the sights
Hotel was in perfect location for shopping, dining, sight-seeing. I walked everywhere. And it was quiet even though the hotel was filled with football fans. I would definitely stay here again and recommend it.
December 31, 2014
Rated 5 out of 5 by Mischa89 Clean Hotel with a Great Location!
Sheraton has met ALL my needs! The room did not fail to meet my expectations and are exactly as depicted on their site. Whenever I decide on a hotel, I always want cleanliness and quality and that is what I received. I participated in their Green Choice program, so I do not have a review on their housekeeping. My family and I mostly stayed at the hotel during the night after touring the city throughout the day. This property is within walking distance to the monorail (about a block) and to all sorts of shopping stores and restaurants. The only problem I had was no jacuzzi but overall, I would highly recommend this hotel and would very much like to stay here again if visiting Seattle.
July 7, 2014
Rated 4 out of 5 by JM85 Great, central location!
The hotel is conveniently located in the middle of downtown Seattle. It is close to bars, coffee shops, shopping and the Convention Center. The rooms are pretty nice and clean with most of the standard amenities. I was somewhat puzzled by the fact that the mini bar refrigerator seemed to be locked and disabled and had been replaced with a basket of non-perishable goodies sitting on top of the dresser. Maybe this is part of the hotel's attempt to conserve energy, and if so, it would be a good thing. I appreciated the fact that you can trade one day of room service for 500 SPG points or a $5 food/beverage voucher as part of the hotel's "Green Choice" program. This is a great way to go!
October 22, 2012
Rated 4 out of 5 by Pipeline911 Perfect Location to the Heart of Seattle
The Sheraton Downtown Seattle location was the perfect hotel to stay during Thanksgiving holiday weekend. The hotel is located in the heart of downtown, steps away from Macy's, Westlake shopping, Pacific Place, and walking distance to the famous Pike's Market and Seattle Waterfront. Easy access to Seattle Center and Space Needle via monorail from Westlake. In addition, driving distance to snowboard/ski resort Crystal Mountain and Steven's Pass if you are hungry to hit the powder. Seattle Downtown's staff were very helpful and rooms were very clean. Perfect place to stay in during the Holiday get-away!
November 29, 2012
Rated 5 out of 5 by Custer22 Great Holiday Stay
My husband and I brought our 4 year old granddaughter for an overnight holiday visit to Seattle. We had a room on the 29th floor looking towards the Macy's Christmas Star...lovely view! She stood on the windowsill, amazed and awed at the city! All the staff were friendly and helpful, from the front desk to the valet parking attendants. Our room was large with two comfortable beds. The special treat of the Gingerbread House display in the lobby was the highlight of our trip, and I made it into the news video when KIRO was filming!!! Fun time, centrally located, looking forward to staying here again! Oh, and the Sperry tile piece installed by the elevators was a nice surprise to see!!!
December 14, 2012
Rated 4 out of 5 by EastCoastGemini Great hotel for the busy traveler
This hotel is great for a traveler who does not plan to stay in his or her room much. The hotel is located in a great location in Seattle close to a movie theatre and other landmarks. The hotel has a wonderful décor and superb amenities. For example, they have a large pool for swimming laps and a two level gym with plenty of equipment. The hotel also offers a gift shop, snack shop and full restaurant and bar. On the downside, the hotel rooms lack an accessible mini refrigerator. The rooms have a refrigerator but you must pay extra to gain access. Additionally, the televisions are smaller than what you'd find in other comparable hotels. All in all, the hotel was a great choice for my trip.
April 28, 2014
Rated 4 out of 5 by wizz Convient to convention center
Has been a very good hotel on previous trips. This trip it seems it was electrical issues and lighting. Electrical plugins not working or so loose the plug falls out. Examples, bath recpt not working, light on desk would not hold a plug, and tall light near window plug in was difficult to use. As an electrician myself I could tell the room needed a thorough electrical inspection. Couch/pull out bed had no reading light nearby and was not made for comfortable sitting. Bath light and reading light issues fixed, but they should never have happened in a room I was paying over $200 a night for.
February 26, 2013
Rated 5 out of 5 by vafedor great room with "green" options
My room had a decent view of downtown Seattle. The bed was very comfortable. I was pleased to see I had a small refrigerator I could put water and local purchases in- I didn't take advantage of the "bar" inside the refrigerator. I do wish there was a microwave in the room. One feature I enjoy about SPG is you have the option of "opting out" of linen changes and room servicing daily and get a $5 voucher to use at the hotel. I also like that SPG doesn’t automatically deliver a newspaper to your room like some other hotels that automatically charge you for the paper- another "green" feature.
April 29, 2014
Rated 3 out of 5 by Imaperfectionist Convenient to everything I wanted to go to
This is the 3rd year we've come for the Seattle Gift Show. Overall we both found the Sheraton preferable in every category except for the room service food. We ordered room service twice. The first time the cheeseburger was not very tasty. The second time we ordered a filet and it had fat and gristle which a filet should never have either one, especially a $42.00 filet!!!!
August 21, 2013