Rated 5 out of 5 by Girl15 Fabulous location!
Rated food & beverage with needing improvement whiie having breakfast in the restaurant. Waited quite a while for wait staff to place my order & finally had to stop & ask person cleaning tables to take my order. I also had to ask for water & coffee more than once.
August 27, 2015
Rated 1 out of 5 by DnaInSeattle Terrible Customer Service
Didn't get room floor promised many weeks in advance. Room service double the amount of bill with taxes, service fees and tip included automatically. Took 3 calls to get room service cart picked up (which took over 14 hours) $50 per night parking fee, not including tip! Pool insanely overcrowded at ALL hours. Have to change elevators just to get to the overcrowded pool. Wouldn't stay here again and will tell everyone how awful the exerience was at every opportunity in the future!!!
August 22, 2015
Rated 5 out of 5 by TheGirls Great experience!
Our 1 night stay was just perfect! The hotel staff - valet, bellmen, front desk personnel - all were extremely friendly and helpful. The lobby and seating areas were spacious and clean. Our room was wonderful with one of the most comfortable beds I've ever slept in. The hotel is centrally located to all the sights and attractions of Seattle which made it easy to walk around town. The concierge offered great tips on where to go and what to see. We'll definitely stay here again.
August 8, 2015
Rated 5 out of 5 by MJN3 Seattle Sheraton is the Quality I expect
The staff was great, from check-in all the way through. Comfortable, clean rooms, bed etc. Great hotel.
August 5, 2015
Rated 1 out of 5 by SNT2 Under the Dance Floor
of a wedding reception, as SPG Platinum. If you're going to take revenue for a dance event on a wedding reception, write off the rooms directly beneath the dance floor (or assign them to the wedding guests).
July 21, 2015
Rated 3 out of 5 by Cuchomau Not a Clean Room
The bed headboard was very dirty, and I talked to Fabricio, the shift manager. He was very ashamed about it and he promised to give me a call later that day.
Unfortunately he never called.
Nobody should expect perfect, but when they fail, they should act and take responsibility
July 7, 2015
Rated 1 out of 5 by murphsmom not impressed
Had to stay here as another hotel we wanted was booked. we booked over the phone and then after we arrived were told about the extra 50 dollar charge to park. opted for the $30 self pay parking and went to get a baggage trolly only to find out you aren't allowed. A friendly bellhop helped us, and that was the only good thing that happened. The room was nice, but the air conditioner which didn't seen to be on, made a bang every few minutes and the room was hot. Im a light sleeper and was exhausted so wasn't happy. when we went to leave, had no help and i was going to mention the air conditioner when we checked out but no one asked how our stay was. Then while waiting for my hubby to retrieve the car i had to leave things unattended to use the washroom, i walked a ways to the bathroom to find it is locked with a code. i walked all the way back to the concierge desk only to be given the code but not the added # sign at the end. I was trying to rush as things were unattended so asked a bell hop to watch my things which he kindly did. Why were we not given the code when we checked in? i made 3 trips to use it once. ridiculous, will never go back or recommend, will stay at our favourite much cheaper nicer place from now on.
July 6, 2015
Rated 4 out of 5 by kk21vg24 Great location, nice clean hotel
Great location, pretty reasonable room rates.
My only negative was that not enough plug points or almost none in the room.
July 4, 2015