Rated 1 out of 5 by DisappointedMarch2013 sheraton seattle
stay away from this hotel. if you do - make sure the people taking your reservations understand what you want and make them confirm it. the rooms we booked were not what we got and what we got was extremely noisy.
March 24, 2013
Rated 5 out of 5 by shikahroo Fun vacay spot
So it was the first time we took advantage of the hotels features. The pool was awesome, the Jacuzzi was just right. Friendly staff and a perfect location near everything. I would definitely be staying here again.
April 3, 2013
Rated 2 out of 5 by Cookc Noisy central air
Every 10 minutes air system would make Loud crash. Not normal at all. Sitting chair in room dirty stained. Would not stay again
December 22, 2013
Rated 5 out of 5 by MLH01 One-night Stay
Excellent location to downtown - lots of nearby Starbucks. Close to airport commuter train. Bed very comfortable as was entire room. Extended check-out an hour for us. Would stay again if using Starwood points.
June 12, 2012
Rated 4 out of 5 by artan August 17
Staff responded quickly to long lines at check in at 3 PM
Bell staff should have alerted us to option to check-in at 10 AM and just get room key at 3 PM - We checked bags so we could enjoy sites in Seattle
August 27, 2013
Rated 5 out of 5 by Cinman There were issues with my room, 1217
Air conditioning - engineer needed to come in change filter and bleed lines - too hot.
Bathroom - when running water in the facebowl, it took a long time to drain out, making it difficult to take mini-washups.
August 27, 2012
Rated 3 out of 5 by Gol4Ram Ok, But
Parking situation is expensive and makes the total cost of stay high enough to consider not staying at this hotel next time.
Would it kill to replace the rubbed off keyboards on the 5 computers in the lobby?
September 25, 2012
Rated 3 out of 5 by Seahawks13 Lacking Simple Features
There wasn't a clock radio in the room.
January 14, 2014
Rated 2 out of 5 by craigcl Nice hotel but no shower
I liked my stay - hotel room was nice but I could not get the shower to work at all. Notified staff but they didn't take any action. Considering the amount I paid I expect basic things like showers to work.
December 24, 2012
Rated 3 out of 5 by AmandaV Horrible parking
I tend to stay at Starwood properties when I travel because I appreciate the high level of service and value these properties have to offer. While the Sheraton Seattle is great because of the location, the overall experience was disappointing this time around.
I love visiting during the gingerbread display but with this and other events going on, the parking situation was a complete disaster. I understand the cost for valet, and I expect some level of convenience when paying $46 a night for this service. I waited an hour in a line (really) around the block just to park my car. When I finally reached the hotel I asked if they were enforcing the "hotel guest parking only" sign they had displayed, but they said they weren't. It seems like guests paying $200 a night for a room plus nearly $50 dollars to park should have some level of priority. If you're staying here, save yourself the headache and self park in another garage.
All in all, it seemed as if they were not adequately staffed for their level of business during our stay. The staff were doing their best but were just stretched too thin. I was expecting more from a Starwood property.
December 9, 2013
Rated 5 out of 5 by AUtoo Quality Hotel
This is a quality hotel with a great location in downtown Seattle. The hotel is well appointed with a broad spectrum of facilities and personal service.
December 1, 2013
Rated 5 out of 5 by GatorGirl92 Great location in downtown Seattle
Very nice hotel in downtown Seattle... in the middle of the shopping district and only a short walk to Pikes Place Market. We thoroughly enjoyed our stay - staff were very pleasant and accomodating!
August 16, 2013
Rated 4 out of 5 by Canela great location and nice accommodations
Always enjoy staying here. The location is ideal. Got a little worried about all the hustle and bustle in the lobby, but was pleased that it was plenty quiet at night in my room. Nice and clean room.
March 1, 2013
Rated 3 out of 5 room ok, staff not.
Except for our friendly breakfast waiter (Mario) and one of the concierges (Lucie)who was pleasant and also gave correct information (others we deal with did not!) the staff was unpleasant and curt.
August 27, 2012
Rated 2 out of 5 by Ashok999 This hotel has very poor service.
I have stayed at many Sheraton hotels and rate this Sheraton as having the worst service . No one answers phone when you call for operator. I had to wait almost 15 minuted before some one answered.
October 7, 2012
Rated 4 out of 5 by gregor Internet problems
The internet was not good at all. After every 4 or 5 clicks it would log out on me and then after a few seconds log back in. I could not run the reports that I needed to get done. Very frustrating.
February 23, 2013
Rated 5 out of 5 by Hawaii17 This hotel has everything you'd want
Great hotel--located close to every great city attraction; nice room; comfy beds; great amenities and friendly and professional staff. I will always stay at the Sheraton Seattle whenever I visit.
February 28, 2013
Rated 4 out of 5 by Jean30 Noisy doors and guests
The room was nice, and the bed and pillows were the best! However, I had very noisy neighbors two nights and had to ask security to intervene. The guest room doors slam and were a big annoyance.
June 18, 2013
Rated 4 out of 5 by Jazmond Great Location
Close to shopping and the water
Walked to everything.
Easy transportation to and from airport via light link line
December 17, 2013
Rated 5 out of 5 by bb3019 Absolutely great except for internet
Nice hotel. Great staff, convenient location. The only negative was the internet connection- I needed to get work done and logging on to the office VPN from the hotel was extremely problematic.
December 9, 2012
Rated 4 out of 5 by Suzie1972 Quiet Please
The only thing that wasn't to my satisfaction was the amount of noise the room doors made when they closed. I would think they could ahve some sort of braking system on them so they don't slam
July 3, 2012
Rated 1 out of 5 by Anu09 Poor customer service by the Hotel Manager
I had a very poor experience at the hotel front desk and extremely arrogant and rascist behaviour by the hotel manager in charge Ms. Kanoe. very much unlike Sheraton experience that I am used.
May 17, 2012
Rated 5 out of 5 by ARIZ01 REBATE ON GREEN
This is an amazing program. Used it at the bar and coffee shop. It was like getting $15 off my room rate. But I had to ask for more toiletries and coffee. Can these items be left at the door?
September 5, 2012
Rated 3 out of 5 by biehl uncomfortable bed
My husband and I have stayed in the Seattle Sheraton many time but this time the sheets on our bed were very very stiff and itchy. it was like they were starched. Also the bed was very hard
July 5, 2013
Rated 5 out of 5 by Rod11 Another Great Stay at the Sheraton Seattle
Everything about the Hotel, including its convenient downtown location, is first class. We will definitely stay at the Sheraton Seattle the next time we are visiting in the Seattle area.
August 12, 2013
Rated 4 out of 5 by BHAM October in Seattle
Great hotel and staff. Was impressed with Starwood lounge. A little disappointed that I was charged 4.11 for an in-room item when I didn't utilize any... overall a great experience however.
October 26, 2012
Rated 4 out of 5 by Sonomamountain $11 for 12 hours of Internet access?
Nice hotel, very comfortable and great location in downtown Seattle; but seriously, charging $10.95 for an Internet connection (for up to 12 hours) at a $200+ per night hotel is ridiculous
August 24, 2012
Rated 4 out of 5 by Kelly1234 Nice staff, thin walls
This was a very nice hotel and the staff could not have been nicer. However, the cleaning staff left dirty glasses in the room everyday and you could hear conversations in adjorning rooms.
November 7, 2012
Rated 4 out of 5 by Seattle13 Great view
We had a double booked but were asked if a parlor room was ok. Took it and the room was nice, but sofa bed horrible. Coffee in room awful with expired creamers 3 months past due date...
June 23, 2013
Rated 5 out of 5 by SoundSleepinSeattle Sheraton / Downtown Seattle, WA--August 2013
From my online research and now in hindsight, I feel so fortunate that we were able to stay at this hotel--made affordable by a limited special price offer online. It was perfect for our needs. My sister and I had a family wedding to attend and from this location, to Westlake Center, and Light Link Train to/from SEATAC, the convenience was heaven. Walking distance to everything, and Light Rail/Metro Bus/Metro Rail/Shuttle Train/Ferry to everything else. It was ideal and hassel-free, which was a huge part of enjoying the festivities this weekend for us. The staff was courteous, helpful and ready to meet any need. The hotel itself was beautiful, quiet, clean and well appointed...even with down comforters complementing the spectacular view! I regret I didn't have time this trip to use the indoor pool and 24-hour fitness room on the top level. Next trip! I now have a SPG card for future Sheraton/Starwood visits, the front desk clerk set me right up. Hope to return again a few times, to this hotel specifically! Thank you for rising to our needs and being an active part in making an enjoyable memory for us!
August 9, 2013