Rated 5 out of 5 by ElenaH Great customer service
We had a hand written thank you note and complementary chocolate-covered strawberries in our room when we arrived. We were also offered a complementary late check out! We really enjoyed our stay!
March 31, 2014
Rated 4 out of 5 by Jazzbiker Very helpful staff
My stay was necessitated by my son's hospitalization and the staff was great in allowing me to extend my stay as my son's conditions required.
My only quibbles: continuous background white noise in the room from ventilation and 'fresh' orange juice in restaurant wasn't really 'fresh'.
June 17, 2013
Rated 4 out of 5 by Girl56 Good but disappointed in the Club room food
I was very dissappointed in the food offered in the club room, in particular the breakfast. I would have expected something hot, if nothing else oatmeal. I paid extra each day for the ability to visit the club and was disappointed. I have received a better breakfast at low end hotels.
June 28, 2013
Rated 4 out of 5 by seahawkfan it was fun
i was disappointed the pool was closed sunday morning during our stay till 9 am
instead of opening at 630. and when I finally went swimming the water was too cold ? I was not given my $100 macys promotion card at check in and it took three people and 20 minutes to receive it?
December 23, 2013
Rated 4 out of 5 by pepsi1 Good location
This is a good location for any conference at the Washington State Convention Center. There are plenty of good restaurants in the area along with good options for transportation.
Prices for on-site restaurants are high, so if you want to save some money, dine at local restaurants.
January 30, 2013
Rated 2 out of 5 by sKott12GT Needs a freshing up
Our corporate travel office rates this property as a 3/5 star. I think that's generous. It needs a serious facelift. Carpet is dirty and nasty. The radio did not work and a replacement by Engineering would not work either. Too many other choices in Seattle to go through that again.
February 8, 2013
Rated 5 out of 5 by Eaglepsy Welcoming, respectful to single senior women
I brought my mother with me to a national conference and our room placement was quiet, as requested, and the upgrade price we paid for the Club level was totally worth it for the wonderful service and food. The kind, respectful treatment, starting at check-in, was much appreciated.
February 22, 2013
Rated 4 out of 5 by Winnie Parking is not very nice
I stayed here on business for two nights. I arrived by car. I wanted to leave my car outside the lobby while I check-in. I didn't want the valet attendant move my car to the garage because I had to leave right away. The attendant was very rude and demanded that I must agree to the $43 valet parking fee before I could even leave my car! I have never had any hotel told me that I cannot leave my car outside for free when I check-in. I decided I was not going to park my car at Sheraton and demanded that I want my car left out front while I went inside to check-in. I was finally told that I could not leave my car there for more than 10 minutes.
I stayed in the Union Tower. I was going to use the fitness facilities to workout after my business. I found out I had to walk through the busy lobby and go to the other side of the hotel. I wasn't going to walk back and forth and parade through the thrones of people waiting to see the gingerbread house exhibit. There must be a better way to go between the two towers.
December 13, 2011
Rated 5 out of 5 by chris808 Perfect stay in every way
We only spent one night in Seattle but we absolutely loved it. Perfect location for the walking shopper in the city. Steps to Macys, Nordstrom, and many other well know stores. Just a short walk to Pikes Market. Hotel was spotless, staff very friendly and helpful. Recommend highly
September 30, 2012
Rated 4 out of 5 by gr82bart Please upgrade your key system
Your key system was the only flaw in an otherwise great hotel. I stay at this hotel at least 15 weeks in a year and each time, at least once (one time 6 times) your keys get demagnetized. It gets beyond annoying now. It's the only reason I wouldn't rate this hotel 5 stars.
December 18, 2013
Rated 4 out of 5 by Tim84 Problems
I was very disapointed that there was a charge on the wireless signal in the rooms and because I was staying multiple days it would have been nice to have room in the mini refrigerator to store things. It just felt like there was a charge on any incedentals and no extra niceties.
August 27, 2012
Rated 4 out of 5 by Philipchangtc Centrally located
The best feature of this hotel is its location. It is within walking distance to many shops, malls, restaurants, theaters, etc, in the downtown Seattle area.
April 8, 2014
Rated 4 out of 5 by Travelingconsultant11 Great staff
I stayed her every week for 3 months and the staffs really made me feel welcomed here. Special shout out to Trevor, the room service expert and Stephanie, the welcoming front desk receptionist.
If I ever come back to Seattle again, I would definitely stay in the Sheraton again.
February 6, 2012
Rated 5 out of 5 by Phyllis701 Very convienent location to all the sights and shopping.
Easy to walk to the monorail to go to the Space Needle, Chihuly museum, Pike's Market, the ferry, shopping and great restaurants. The staff was very kind and the room had a great view and was clean and quiet.
March 18, 2014
Rated 4 out of 5 by YVRKim Nice stay, superb location
We make at least two family weekend trips to Seattle a year, often staying in Bellevue, but sometimes treating ourselves to a downtown stay. The Sheraton's location is unbeatable, however, the expensive Valet parking is truly a deterrent for us staying here each time we visit.
July 5, 2012
Rated 5 out of 5 by Sky61 3 days in Seattle for convention
Excellent hotel that is just across the road from the Convention Center.
Great room and reasonable room rate for location.
Staff was very quick on check-in and check-out.
Room was very nice, clean and quiet.
March 16, 2014
Rated 3 out of 5 by TravelingFromBoston Comfy Bed
Location to the convention center is ideal but so are other hotels. Apart from the friendly staff (minus the Concierge who wasn't so friendly) I had a pleasant stay. If I were to choose whether to come to this hotel or the ones down the street, I would probably go else where.
September 5, 2013
Rated 5 out of 5 by kll55 This hotel has a great location.
We were within walking distance to most of the attractions in downtown Seattle. Talk about a friendly city...kudos to the people of Seattle. I have never been disappointed with a stay at a Sheraton Hotel. I can hardly wait to be able to take my husband with me the next time.
October 9, 2013
Rated 1 out of 5 by Drew1234 Worse Sheraton
The lounge with filthy. I went in during morning and evening, and they never cleaned it up: trash all over the room. Loud rooms. Very basic room. Cleaning staff didn't bother to remove all trash in room. The desk staff even missed my wake up call. I will not stay here again.
August 16, 2013
Rated 4 out of 5 by GLBD12 hotel staff very helpful
From check-in to check-out each encounter with staff met or exceeded expectations.
April 21, 2014
Rated 5 out of 5 by G2KT Great holiday stay
We stayed at the Sheraton for 10 days over the Christmas holiday while visiting our daughter, who lives in Seatle.
The staff was always friendly and helpful and the hotel is very convienant to all of the downtown attractions.
Thank you and Happy New Year from the Gilbert's
December 30, 2012
Rated 3 out of 5 by Patricia Not very Clean
The room wasnt very clean, the bed was not confortable and everyday when the cleaning lady made the room wasnt very clean.
the bathroom was the same, not very clean.
we heard everything in the next room and in the bathroom the same.
i will never stay in this hotel again.
June 10, 2013
Rated 3 out of 5 by Gita13 Feedback from my stay
Bathroom was not clean. Hair from prior stay was still in the sink and the tub.
Compementry bottle water was only kept 2 days and other days when we called front desk, person said that they ran out.
One of the day cleaning was done at 6:00PM when I came back from work.
April 1, 2013
Rated 2 out of 5 by warren bathroom services
I had the most dissatisfying experience with you on my stay. The water flow from the shower was a trickle and then it went from cold to hot to cold to scolding all through the most shower I think I could experience. The basin water was not much better
March 22, 2013
Rated 5 out of 5 by captric Nice hotel
One of the nicest properties I have encountered in the SPG family.
April 23, 2014
Rated 5 out of 5 by HonoluluTourist1 Great Stay in Seattle
It was during the holiday season and the accomodations were wonderful. The staff was always very helpful and eager to please.
If I had to have to recommend any improvement, it would have to be the resturants. I solved this by eating out; no problem in the area.
December 26, 2013
Rated 4 out of 5 by Tourist2012 Free Wi Fi in the lobby only--ugh!
Most of the day and the evenings the guests of your exclusive hotel are huddled in the lobby to use their electronic devices. Wi Fi is available in the rooms, but for a fee. Your nickel and dime policy provoked me enough that I would not choose your hotel in the future.
August 13, 2012
Rated 4 out of 5 by Gabal2000 great hotel
this one of the best Sheraton hotels I have stayed at recently. The lobby is emacluate and the rooms are well maintained. The location is perfect for several attractions and resturants within walking distance. it has one of the best club lounges Sheraton has to offer.
August 25, 2012
Rated 5 out of 5 by PAXGuy Great Hotel Stay
I've stayed at the Sheraton before and have always enjoyed my stay. The rooms are huge, the showers are great, the view is excellent, and it is quiet. I also like the exercise room with the wide variety equipment. I definitely recommend this hotel as my first choice.
September 6, 2012
Rated 5 out of 5 by Kate66 This hotel has a great location.
when I have activities to attend in downtown Seattle, my first choice is always the Sheraton! It is easy walking distance to the convention center, quality restaurants, and easy walking to downtown department stores and shopping. You are in the center of activities.
February 22, 2013