Sheraton Seattle Hotel

  • 1400 6th Avenue
  • Seattle,
  • Washington
  • 98101
  • Estados Unidos
  • Mapa

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Rated 4.1 out of 5 by 1045 reviewers.
Rated 1 out of 5 by disappointing My stay was extremely disappointing. when I checked in (after a 2 hour delay because my room was not ready) I was given a room that was not cleaned. the bed unmade and towels on the chairs and floor. two days later I requested clean towels (I asked to be removed from the green program - because it means they don't make the bed or clean anything - and found that there was no follow through; I returned from working out, had no towels and had the unpleasant experience of going to a business dinner without having been able to really clean up. I complained, was assured this would be corrected and it occurred again the next night of my stay. they kept apologizing but never corrected anything. I will never stay there again. November 10, 2013
Rated 5 out of 5 by Great hotel The hotel and staff were great. Although I did not need my room much - if you want to take an afternoon nap - this might not work as cleaning didn't happen until after the noon hour and sometimes as late as 3:00 Oh and as a quick side note - this is one of the places I'd bring my own blow dryer. July 23, 2014
Rated 5 out of 5 by Treated like a second class citizen unlike other SPG Hotels the Sheraton did not allow access to the hospitality lounge because I do not belong to the " Sheraton club" . That eliminated the possibility of a quiet area to socialize with friends. I felt less than welcome. October 30, 2011
Rated 5 out of 5 by Avery This was a very nice clean hotel; located in the middle of Seattle with excellently view of the city and restaurant’s surrounded. My stay was great, enjoyed it and the staff was very helpful/friendly. I would definitely stay here again. June 2, 2014
Rated 2 out of 5 by This Hotel Needs Improvement I was in Seattle for a conference. The hotel is a great location, but they seem completely overwhelmed when they have a large number of convention delegates. I was in the hotel three nights. 1) On two mornings I had no hot water in my shower. It was luke warm at best and nearly cold. 2) There was no land line internet hook up, but free wifi. That sounds nice until you try to use it. The service was so slow I gave up. In fact, I would often be timed out. So I ended up doing all my business on my Blackberry at a huge cost. 3) There was no paper on my door in the morning. Two days this was OK, as I could pick up a copy at the desk. But the third day there were no papers. I was told as a Gold SPG memeber I should have had paper. November 21, 2011
Rated 3 out of 5 by Poor air conditioning in room. We were excited to stay at the Sheraton for a convention, but was not impressed with the room. Upon our arrival, room was warm with no air circulation. Turned the temperature down to 60 and fan on Hi before going out to dinner. When we came back, room was still warm. We did not sleep well. The next morning we called down to have Maintenance look at. He brought us a fan for our room (which really just moved warm air in our room) and said "air does not seem to be working." I expected more for the price. On the plus side, they gave us a Rollaway bed at no additional cost for our daughter when no 2 bed rooms available. June 23, 2014
Rated 5 out of 5 by Beautiful Property I had a wonderful stay at this property. I was attending a conference at this hotel, and the front desk staff kindly arranged for a Platinum upgrade. The room was wonderful and clean. The service in the club lounge was excellent, and the food was on par to slightly better than other club lounges in major cities. I was very pleased with the service throughout the hotel. The location was also very nice. I was visiting in January, so I didn't get to explore too much of the city due to the weather, but the hotel appeared to be near lots of activities. There are also lots of restaurants and shops within walking distance. I would definitely return to this property and bring my family if we took a trip to this part of the west coast. February 18, 2013
Rated 4 out of 5 by Convenient location for conference attendees This is a nice hotel. The lobby area is very nice and everything was functional in the clean guest rooms. July 24, 2014
Rated 4 out of 5 by Great For Conferences Great for proximity to convention center for conferences and local attractions July 24, 2014
Rated 5 out of 5 by Hotel is very comfortable and good location. Really enjoyed the service and excellent location to everything down town. July 24, 2014
Rated 3 out of 5 by Convenient location The only negative thing to say would be that my room was not cleaned until 4:00-4:30 every day and we stayed for 6 days. We had to call twice to have someone come to clean it. July 23, 2014
Rated 5 out of 5 by Hotel is great Excellent staff, accomodations, location,value July 24, 2014
Rated 4 out of 5 by Staff Responsiveness We checked in earl at 11:30am only to find a pizza in the lobby of our 17th floor, we returned at 7pm to see it still there. I told the front desk, they thanked me, yet at 8:30 it was still and all its odor. Woke up the next morning to see it still there at 8:45am and still there when I checked out at 2:30. Took a picture and showed it to the front desk, what other small details go unattended? Very disappointed for the level of quality I have come to expect from Starwood. July 15, 2014
Rated 3 out of 5 by BAD SERVICE/GREEN OPTION Disappointing - was asked to participate with the SPG "GREEN OPTION" - which was explained to me it was to save Energy by not changing out the linens/towels daily. Fine - this is a wonderful idea, I'm all for reducing the Carbon footprint, making my stay more eco-friendly. HOWEVER.... this turned into a tool by the hotel to NOT FURNISH SERVICE OF ANY KIND. I was rather upset and astonished that Sheraton/Seattle took this to mean they would not make the bed, clean the bathroom, nor remove the trash. This was NOT explained. NO SERVICE at a hotel is NOT a "Green Option", but rather a option to not provide service. This was unexpected. This was my third business SPG stay in 8 months, and by far the most disappointing. The hotel is beautiful, the front desk pleasant, the location superb. Who wants to stay at a hotel that will NOT provide basic housekeeping service? This should not have to be specially requested. Because of this, ** I NEED TO RETHINK MY POTENTIAL STAY AT SPG FOR AN OCTOBER CONFERENCE ** July 21, 2014
Rated 5 out of 5 by services This hotel was great. I loved the option to not have maid service July 23, 2014
Rated 4 out of 5 by Great hotel; room keys need help This hotel is in the city center of Seattle and a perfect location to get to anywhere. The Sound Tranzit station is just a block away where you can take the train to the airport, the stadiums and anywhere in between. It is within walking distance to Pike's Market which is always a fun place to walk. It's also within walking distance (a few blocks) to the Underground tour which is quite interesting. I stayed at the hotel for three nights and unfortunately had to have my card re-keyed every single night. It's quite frustrating to get back to the hotel expecting to crash after a long day of work and have to go back down to the front desk to have the card re-keyed. I can sort of understand one night, but two in a row? Something needs to be fixed. July 5, 2012
Rated 4 out of 5 by Excellent! Great location for this hotel. Enjoyed our time in Seattle. July 23, 2014
Rated 4 out of 5 by Conference stay Room and Staff were great. Towels were thin, cheap and not soft. July 23, 2014
Rated 4 out of 5 by Options I especially like the ability of having housekeeping optional. July 23, 2014
Rated 5 out of 5 by Exceptional! We enjoyed the location, staff, room, but the experience that stands out most is the way our sad news was handled. We got word while we were in Seattle that we had a death in the family. I talked to a very sweet lady at the front desk (wish I could remember her name) and not only was she sympathetic, she immediately got the information I needed regarding our remaining pre-paid days should we need to leave early. We received unparalleled professionalism and the policy in place for such a situation is very much appreciated. July 10, 2014
Rated 5 out of 5 by Excellent but Someone is Smoking I had my usual excellent experience at your property, but could smell cigarette smoke creeping into my room in the late evening. Not sure you could do anything about that but thought I would let you know someone is not respecting the law! July 21, 2014
Rated 4 out of 5 by This hotel is conveniently located and offers a good guest experience This hotel offers all the amenities required by a busy business traveller and provides a good guest experience. You are also able to enjoy the room undisturbed and contributed to environmental sustainability by selecting the "green" option. July 21, 2014
Rated 3 out of 5 by Good Location Very Average I have stayed at all Starwood hotels in the Seattle/Bellevue area and this was hands down our least favorite. It meets all the prerequisites but is uninteresting. I can't speak for all the rooms but ours was sparsely decorated (large room with no seating) small tv and nothing much more. It was loud and we didn't have hot water one morning. The lounge, bar, and daily grill all are OK. None exceeding but most meeting our needs. The location is very good for shopping and visiting the market etc. I would chose the Westin or W first. The Daily Grill is neat and the staff was friendly but seemed to be inexperienced and the food was well below our expectations. Both self-park and valet are terribly expensive, but that is someone to be expected downtown. December 19, 2012
Rated 2 out of 5 by Do SPG. Elites matter anymore? You always market a separate check in line to expedite check n and check out. The Seattle Sheraton elite check in position isnkt roped off and it's confusing for everyone. That said it eliminates a benefit that you're promising to platinum members like myself. Example: When I'm in a hurry to check out and there's a line 20 people deep I can't get checked out in timely manner and I don't want to cut the line because its not clear to the 20 odd people in line as to who can or cannot use the spg elite desk. This really needs to be improved. August 3, 2013
Rated 4 out of 5 by This hotel is perfectly located You are so close to pikes market, walking du Instance to the space needle . Surrounded by shops and restaurants July 22, 2014
Rated 3 out of 5 by Hotels likes to two bit you It's bad enough that you have to pay $11/night for internet in your room, which you can get for free in the public spaces (ie even hallways), but they even cheaped out on the use of their own coupons. I took the green options (no housekeeping) for environmental reasons as well as the $5 coupon. Was told it would be redeemed for any food or stores in the hotel...so I decided to enjoy those chocolate bars in the hotel; turns out they were NOT allowed use for the $5 coupon. Guess they don't make any profit on those $4 chocolate bars... October 11, 2012
Rated 5 out of 5 by The hotel is in a great location Sheraton Seattle is in a great location to the Pike Market, Convention Center, Shopping, and Seattle Center. July 22, 2014
Rated 4 out of 5 by Disappointed We stay here every Christmas (and sometimes in between). We always stay in the club level and pay extra points. This time, the reservation was not correct (we were not in the club level) but the staff gave us access for $15. The new tower we found to be very noisy: slamming doors, road noise (11th floor), etc. It is a very central location, which is why we always stay here. Just a bit disappointed with the hassle this time. We also have never found there to be any benefit in the Gold membership with Starwood as far as upgrades. November 30, 2011
Rated 5 out of 5 by good location good location and nice accomodation July 22, 2014
Rated 1 out of 5 by Disappointing This hotel has a convenient location and I have stayed here many times on business trips. On my recent visit, when I checked out, I was rushing to pack and get to the airport and inadvertently left some clothing items in drawers in the room. I called the hotel immediately on realizing this later that night and they assured me that items left in rooms are catalogued and stored through a lost and found system (most decent hotels will do this). They assured me they would locate my items and contact me. After receiving no word, I called back and was told they had no record of my clothing items and nothing could be done to help. This is such a disappointment -- especially for a large, reputable hotel. This is both poor customer service and poor housekeeping practice. August 22, 2013
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