Rated 3 out of 5 by CAConf Some disappointment
I stayed for three nights for a conference. After my first night, I visited the room several times during the day and even at the end of the day, my room had not been serviced. I don't mind the bed not being made, and not receiving new towels. etc, but I would have liked more coffee and a restocking of items I had from the basket. I had visitors to my room at the end of the day and it was somewhat embarrassing. I thought it was unusual to not have housekeeping when paying such a high price for the room.
The food at the conference was very good but on the last day, the buffet breakfast was advertised 0800-0900 and at 0850, tables with food were being removed from the room. People were still taking food off the tables and the person pulling the tables away, did not even stop while people were getting some food off the tables. They were literally moving with the table. Some people were only showing up at 0850 and they only had coffee and bagels to choose from. There was still lots of food, but there was a big hurray to take it away. Wonder why??
The hotel is on a good location but walking down 5th street was a shocking experience. I had not idea that I should have avoided this area for a sense of comfort and safety.
I didn't try any of the restaurants or bars but there is lots to choose from around there.
April 12, 2015
Rated 2 out of 5 by Wm52 Very disappointing
Attended the Emerald City Comicon (ECCC) and stayed at Sheraton thinking that it would enhance the experience. In short, no it did not. A number of items pointed to the fact that this hotel issues with the basics. Summarized as follows:
1. Valet parking... staff not knowledgeable on alternative parking options.
2. Rooms. Good. But could not connect to WiFi, bathroom not stocked with shower gel.
3. Hotel restaurant - Poor. Needless wait times. Understaffed. Tables not being cleaned and made ready for next guest right away. Several people seemed to do this on the fly and bits at a time. This obviously contributed to the waits for a table. Food served was room temperature though the plate served on was very warm. This is UNSATISFACTORY for an egg dish. Needed repeated requests for creamer for coffee and when it came it CAME IN A PLASTIC CHILDS CUP! Really??? Saw several guests go to other tables to get silverware/napkins. Obviously staff not supporting. Food was over priced. $3.25 for a cup of coffee??? Breakfast buffet OK, but overpriced for what it was.
Overall, not good value for the money and disappointing given the hype around the Sheraton name.
April 1, 2015
Rated 5 out of 5 by MiniMom A wonderful place!
I was here for a week for a convention. Traveling cross country and exhausted, the check in was pleasant and quick. I was upgraded to a club lounge level room in a blink of the eye. Everyone was most accommodating. The Club Lounge was spacious with a nice view. The breakfast and the evening snacks were outstanding. The room itself was spacious and very clean. I would definitely return here again.
March 23, 2015
Rated 4 out of 5 by Jamari Great Location
The hotel is just steps away from great restaurants, excellent shopping and plentiful public transportation.
March 23, 2015
Rated 4 out of 5 by hrumph Common areas need cleaning
I used to stay at the Seattle Westin but switched to Seattle Sheraton 6th Ave because of the workout area and pool location on top floor with beautiful view while exercising. Plus pool size is just big enough for laps. However this trip we stayed on the ninth floor in the Pike Tower. The elevator landing area carpet was very very dirty with spots and just truly needed sprucing up. A good cleaning would make it much more inviting.
March 13, 2015
Rated 1 out of 5 by Whyseattleshearondothis I paid for club level but placed in non-club level
Seattle Sheraton hotel writes on website with "SHERATON CLUB ROOMS: Located in the Pike Street Tower on the 31st through 34th floors, Sheraton Club Rooms offer a wonderful upgrade for discriminating travelers..."
I paid for Sheraton club Rooms but the employee placed me on 25th floor. The front door manager also told me that 25th floor is club level.
I just want to know how to claim my money back.
February 28, 2015
Rated 5 out of 5 by HD539 Very nice
Overall it was a positive experience, we are new SPG members. We stayed on the Club level and our only negative would be that the thermostat didn't seem to work. Both nights we woke up with elevated room temperatures and the thermostat was set at 67.
February 16, 2015
Rated 5 out of 5 by Kevin50 Good service and SPG recognition
Great assistance and service from Club Mgr Kayla.
February 16, 2015