Rated 4 out of 5 by LBT18 Great Hotel and rooms - Parking needs improvement
Great clean room, exactly what you would expect from a Sheraton. Great location and staff were friendly and courteous.
Only downside is that they need to improve their parking options. We were told we could easily exit the parking garage at 5:30am in order to catch a flight, but when we went to leave the parking garage was fully gated and closed.
October 14, 2014
Rated 4 out of 5 by WittenFan Had to pay for parking, wi-fi & no fridge or microwave
We stayed 2 nights here. The staff was amazing! Very friendly and helpful. Hotel is very beautiful, but we didn't think it was worth what we had to pay "extra". We paid $200 per night & also had to pay $46 per day for parking, $11 per day for Wi-Fi, and we had no fridge or microwave in the room!! All these should have been included in a $200 per night charge!
October 15, 2014
Rated 5 out of 5 by Kevin50 Excellent Service
We received excellent service and attention from May, the VIP & Club Services Leader. She introduced herself before our visit and checked in regularly to make sure our needs were met.
October 14, 2014
Rated 1 out of 5 by Jude13 Not Satisfactory
The first night was booked for late arrival. I even phoned from Vancouver airport to re confirm late arrival. Our room was not as booked, so they substituted a wheel- chair access room. Requested a move, also booked an allergy free room, so at midnight staff had to change bedding on two beds. (King bed had been booked, but not available). We were on a convention, were moved again the next day. This room although it had king bed, was not much better. Again had to phone to get staff to change bedding. Rooms were not clean, carpets worn and dirty. No extras in room, no make-up mirror. This is a business hotel that appears to get a lot of traffic, with very little attention to cleaning or upgrading.
It was a good location, and the staff were very helpful and friendly.
October 4, 2014
Rated 3 out of 5 by GillUK Disappointed
This hotel is in a great location and ideal for the waterfront.
However, when we checked in our bathroom was not clean and the fridge still had half eaten food from an earlier guest which made it difficult to feel confident that the remainder of the room was clean.
Housekeeping came to attend to the points we raised with customer services, but no-one else seemed interested.
The hotel was very busy and noisy and we had disturbed sleep. On the Saturday evening the lifts weren't all working and we had to wait 10 minutes for a lift and then, when we checked out they used the wrong credit card to settle the account and we are still waiting for the holding amount to be released from our debit card. All round not what we expect from a Sheraton.
September 30, 2014
Rated 5 out of 5 by Dadwith2 Great experience beware the treadmills
I appreciated the level and quality of service provided by the entire staff. I like the new "green" service whereby I earned points per night for not needing my room cleaned (I am pretty clean to begin with so well worth it). I was put up in the executive suite (room 3428) which while spectacular, was directly below the 24-hour gym. I was getting pretty good at figuring out a treadmill runner's minutes-per-mile based upon the thuds of their feet. This was not nearly as bad as the dropping of the weights which created mini-tremors throughout the seating porting of the suite. Thank you again to all the staff for making my stay so welcoming. High remarks, just beware the treadmills.
September 24, 2014
Rated 2 out of 5 by alcanuk Staff shilling for tips
As a platinum, I like to the benefits provided which include the complementary continental breakfast. I find most properties have a tip jar in the executive lounge. I was surprised that the staff print a zero balance receipt so you can charge your tip to your room. They then stand around watching if you fill it in.
All the staff do is clear tables and fill a simple buffet and clear tables. While I usually tip (into a jar) it seems overkill to persent everyone a zero bill, and then expect a tip.
This is a little crass.
June 22, 2013
Rated 5 out of 5 by Xray77 Convenient and comfortable
This hotel is centrally located and within walking distance to the waterfront, great restaurants and attractions. The rooms are clean and comfortable and there are many facilities including restaurants, lounges and facilities fior airline e-check-in and printing boarding passes. The drawback was the rooms are not well soundproofed and noise and TV from adjoining rooms can ruin your sleep.
September 15, 2014