Rated 4 out of 5 by tedhat131 Great Staff and Location
My company held our annual conference at this hotel and the staff went above and beyond in everything. Everything was clean, the staff was polite and helpful and we got a lot of good feedback from our guest as well.
If you are going to be staying in the downtown Seattle area this is a great place to be within walking distance of local attractions and an assortment of wonderful resturants.
September 17, 2012
Rated 5 out of 5 by Jim728 Great location and facilities
My stay at your hotel was very comfortable and well organized by staff. The facilities were conveniently located to tourist sites and the staf could not ahve been friendlier. It was traveling half way across the ocuntry that limited my sleep not the facilities.
May 5, 2014
Rated 3 out of 5 by terny some issues
The shower flooded the bathroom in room 860 because the curtain had no weights or magnets to keep it from billowing out. The front desk staff were slow and not too informative about basics. Valet parking was polite and efficient. Wish there was a free continental breakfast.
May 1, 2014
Rated 5 out of 5 by THG8675 I'd Stay Again
Service in the Daily Grill was excellent. Very attentive. Front Desk checkin/out was very pleasant. Fitness Center well equiped. Well located in downtown Seattle, about 1 1/2 blocks from from last stop on train from airport.
May 12, 2014
Rated 2 out of 5 by CanadianSurfer Room temperature
I have stayed at the Sheraton in Seattle a number of times and have always been very happy with my stay. However, this stay had me quite frustrated all night long. The room was hot. I was unable to reduce the room temperature no matter what I did. I ended up lowering the thermostat to 62 degrees but it still felt like 78 in the room. I couldn't sleep and made for a very unenjoyable stay.
December 14, 2012
Rated 5 out of 5 by Kat37 Great..!
Hotel has great facilities. Rooms are big, extremely comfortable, very clean... Beds are just heaven, simply like sleeping on a cloud... I chose to go "green" and don't change my towels and bedding every day, so I had enough "food and drinks" vouchers to trade for two free "all american breakfasts"... If I need to, I would definitely stay again at Sheraton Seattle..!
February 24, 2014
Rated 4 out of 5 by Ken289 Facility good, service needs work
We were in the Sheraton for a conference. Facilities were nice. We reported a slow draining bathroom sink three times during our stay, but it was never fixed. We declined the mini-bar refrigerator key on check in, but a key appeared in the room on the second day of our stay and we were charged for an item we did not consume. The hotel is fine, but some work is needed to improve service.
October 4, 2012
Rated 5 out of 5 by GomelGo Great stay
My stay was enjoyable. The room and the lobby were comfortable and inviting. It is very close to the Washington Convention Center and a short walk to Pike's Market Place and the waterfront. Closeness to many shops and the river makes it conveneint to get away between meetings. I wish the fitness center offered more treadmills. It was always a line to use them. 6:00-8:00 am is peak time.
March 22, 2013
Rated 4 out of 5 by Alanna11 Wonderful location & service....bed linens need help!
The hotel location is superb for dining and shopping which is exactly what we wanted to do over the holidays. The room was great with a wonderful view however the sheets on the bed reminded my husband and I of the time we had to add a plastic sheet to our daughter's bed as she was being potty trained! They were scratchy and noisy and not very cozy. Maybe too much starch?? Please change!
December 29, 2012
Rated 3 out of 5 by anon2014 room size
room was more like a closet
June 1, 2014
Rated 3 out of 5 by Mini58 Sad
Really disappointed that you got rid of the hot tub. Everyone I talked to who was staying there shared the same sentiments. I know it was cost effective because you had to spend to bring it up to code, but i think we will stay places that have one. It was part of your best amenities. the pool and hot tub go together. Esp since your pool is cold, consider making the pool much warmer.
December 9, 2013
Rated 2 out of 5 by dzeblv Disappointment
Very disappointed, in that when made our reservation, we specifically asked for a room with a view for the Space Needle to view the fireworks for News Year Eve. Phone reservationist recommended Club Room (much higher rate than standard room) and reserved the room. Day of arrival proved there are no views of the space needle, therefore our excitement for stay was gone. Totally misled.
January 3, 2013
Rated 4 out of 5 by Yulbear Great comfort
In general I was please with the comfort, cleanness and staff.
The only thing could be a better service for the valet parking. You need more staff and be more efficient to manage car at peak time,
for exemple, phone was always busy... we needed to go outside to have our car ready...
And I consider pricing at the restaurant inadequate and the quality also... but the service was great.
March 4, 2013
Rated 4 out of 5 by trc05 Great hotel, convenient location
The downtown Sheraton Seattle was a large, well staffed, hotel right in the center of the downtown area. most all of the cities attractions were easy to reach by foot. The staff was friendly and professional. We stayed on the club level and the evening snacks and continental breakfast paired with the free internet made this an excellent value. The fitness room was large and clean .
July 1, 2013
Rated 4 out of 5 by Manju HVAC did not work properly
We stayed at the Sheraton Seattle from June 16-20, we found the staff, service, and location and all other amenities excellent. We called three times to get the room cooler, we could not sleep because it was too warm, they turned the thermostat down but the temperature did not reflect the actual room temperature.
No need to post this, it is intended only for an FYI to the Manager
June 25, 2012
Rated 4 out of 5 by nbnbnbnbnb Excellent hotel
A top quality hotel - strongly recommended
May 29, 2014
Rated 5 out of 5 by TrishMcG50 This hotel is in a prime location
The Sheraton Seattle is very accommodating as well as located in a prime spot in downtown Seattle. I would recommend staying here if you are traveling to Seattle; no need to rent a car.
May 15, 2014
Rated 4 out of 5 by BARKHAT Way beyond comfortable
The stay was very relaxing, though I was fully involved in a 5 day conference. Really made my experience the most it could be, really. The only glitch was with the wifi for my iphone as it was spotty in the lobby and non existent in my room. The desk clerk came up and tried it out but was unable to solve the problem and neglected to send IT to follow up on it so I did without.
July 2, 2013
Rated 1 out of 5 by Disappointed Noisy Club Floor on 34th Floor
Could not sleep as the room was really noisy from about 8:30 pm on. It appeared they were dragging heavy stuff on the floor above. Complained to the Service Desk. Got very unsatisfactory answers until we showed our frustration and finally they sent somebody to the floor above to investifgate what the problem was. So our advice will be to avoid the Club Floor on the 34th floor.
February 17, 2013
Rated 4 out of 5 by OPKS Overall, Pleased
In general i was pleased with my stay. The room had a nice view, staff was very pleasent, and i was generally comfortable throughout. I however have a few complaints about the fitness center. For instance, a notable number of cardio machines were out of order throughout the duration of my stay (which caused problems on select mornings when the gym was busy).
February 16, 2014
Rated 5 out of 5 by Sophie Conference Floors
Conference areas well identified. Easy to find especially with the map of which meetings rooms are on which floors. A little confusion with the 4th floor Tower side but once we recognized the 3rd floor as being the crossover floor it was all good. Did not discover the grille restaurant in the back until the last day but the happy hour was great. Wonderful concierge service!
January 28, 2013
Rated 5 out of 5 by Serenity250 Serenity250
Good hotel.....excellent location. Upgraded to a Club room on check-in. Beautiful lobby. Excellent service with a smile. Club Lounge food and atmosphere was great. Room was comfortable and clean. Comfortable bed and pillows. Location couldn't be better. My wife posted on Trip Advisor. Thank you Sheraton Seattle! You are a jewel in the Emerald City!
March 1, 2014
Rated 3 out of 5 by NYTraveler A good stay
The hotel is in a great location and has very nice lobby and bar areas. The staff was very friendly and accommodationg. The rooms were clean and generally comfortable, although the mattress in my king room was dented and very soft. The heat also made a banging noise every time it turned on. I reported this as I checked out, and staff indicated they would have it looked at.
February 19, 2013
Rated 4 out of 5 by KS2002 Nice hotel except Coffee Maker
Nice hotel in the good location.
Room was also good. But, the coffee maker in the room was a little bit dirty.
In the first morning, I cleaned the water tank of coffee maker by myself.
‘Loulay Kitchen’ in the hotel was also nice with the good services.
April 29, 2014
Rated 5 out of 5 by Lori15 Staff was very responsive
My entire stay was very comfortable. Everytime I asked a staff member a question they went out of their way to answer it and provide additional information. I left an item in my room and called the hotel as soon as I got to the airport. They sent housekeeping, retrieved it and took it to the safe until my colleague could pick it up. I would stay here again if in Seattle.
August 27, 2012
Rated 5 out of 5 by cmaguire Great property, great location
Check in was very quick. Front desk agent was very friendly. Great view from our 23rd floor room. Was really impressed by the gym. What a great place to exercise with the view from the top floor. Everything was clean and well maintained.
May 2, 2014
Rated 4 out of 5 by Dawn128 This hotel was quiet and comfortable.
There were 600 young singers staying at the hotel during my stay; however, the only time these students were noticed was when they were present in the lobby while waiting for elevators. Sleep was restful, quiet, and comfortable. The beds and pillows were superb and the hotel met the majority of my needs. I would stay there again.
March 18, 2014
Rated 4 out of 5 by BTRe Convenient
This hotel was very nice, clean, had easy access 405/90, downtown and shopping areas adequate parking. The staff was top of the line and very efficient. Shuttle service was very good. Local hotel and the two adjacent restaurants were very good and reasonably priced. I would definitely recommend this hotel and it will be my first choice for my next stay in Bellevue
December 9, 2013
Rated 5 out of 5 by Evilroy Great Stay
We were on the 15th floor and our room was wonderful as usual. Someone needs to go around and adjust the door closers so they close and latch, but don't slam and shake the walls. The early morning cleaning ladies need to hold their voices down in the hallway so people can sleep in until they are ready to rise. We will be back at the Sheraton our next time in Seattle.
October 25, 2012
Rated 3 out of 5 by galllery why?
We were booked into a king size bed and walked into a room with two small beds, both rooms
hour and a half after being in room was shooked by housekeeping walking into room with out knocking our any warning.
placed no clean on door and housekeeping cleaned anyway.
ordered meal with fruit and fruit was green and one very small slice of it also
January 22, 2014