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Rated 4.1 out of 5 by 1143 reviewers.
Rated 5 out of 5 by Great Location This was a hotel located next to the convention center, and various toruist facilities in the area that you could walk to or take public transit. Especially liked the green program with the daily $5 vouchers...never paid more than $2 for breakfast. Very helpful staff. June 9, 2014
Rated 3 out of 5 by My Room #1005 Guest No. 3379176 My room needs improvement. The Alarm Clock did not work. The TV Remove Control only partially worked. The carpet had several stains/spots and repairs that had strings showing. The Room Rate did not match the Room Condition. June 9, 2014
Rated 5 out of 5 by I love the eco-friendliness. I liked receiving the certificate for reusing the towels, etc. I would normally do this and have tried with other hotels and they ignore the request. You honor the request and give a little extra. It is appreciated. I also appreciate the friendliness and accommodating staff. June 9, 2014
Rated 3 out of 5 by Hotel was comfortable and clean Hotel was comfortable and clean; staff was very helpful and tried their best to meet the needs of the guest. Only problems: water for bathing wasn't "hot" enough; room could have used a microwave/refrigerator. June 9, 2014
Rated 5 out of 5 by Perfect Seattle Hotel Extremely convenient to downtown sites, shopping and restaurants, friendly and helpful staff, very comfortable room and bed, highly recommend. June 8, 2014
Rated 5 out of 5 by Best hotel We always stay at the Seattle Sheraton. Great staff, nice accomodations and perfect location. June 8, 2014
Rated 5 out of 5 by Excellent Customer Service I stepped outside my room shortly after arrival at the hotel to familiarize myself with the location of the stairwell, ice machine, and general floor layout. When I started to return to my room, I could not locate my key and contacted customer service via the telephone near the elevators. Mike Lewis answered the call and was extremely helpful in assisting me in gaining entrance back into my room. June 7, 2014
Rated 4 out of 5 by Great location The hotel has a great location, is very clean, and has very nice rooms. I found that housekeeping did not always replenish things that I had used such as soap, coffee, and towels. In comparison to the quality of the hotel, I thought that the housekeeping was not at it's best. June 6, 2014
Rated 3 out of 5 by disappointing I stayed at the property on a prior occasion and I was in the Union Street tower which had wonderful large rooms. In hopes of improving upon that experience I booked a club floor room. You can imagine my disappointment to find that the club floor room was small and less tastefully decorated than the lesser cost room in the Union Street tower. I wish they would offer the high floor Union Street tower rooms separately on their reservation form. Also, the check-in desk was understaffed and the mob scene to check in was inexzcusable. What extremely poor service!!! June 6, 2014
Rated 4 out of 5 by Room accommodations It took a while for the staff to respond to my request but ultimately I loved the King size bed. June 4, 2014
Rated 5 out of 5 by Great Location Love this hotel...Rooms very clean....The location was by everything....Walking distance. will stay here again. June 3, 2014
Rated 5 out of 5 by Great location Convenient to Convention Center; walking distance to local attractions and dining June 2, 2014
Rated 5 out of 5 by Avery This was a very nice clean hotel; located in the middle of Seattle with excellently view of the city and restaurant’s surrounded. My stay was great, enjoyed it and the staff was very helpful/friendly. I would definitely stay here again. June 2, 2014
Rated 5 out of 5 by Great Experience Excellant customer service, staff responded right away when they were told our luggage did not arrive with the airplane. They provided me with the necessary items to start the day and directed me to a local men's store where I could buy some clothes while waiting for luggage to arrive. June 2, 2014
Rated 5 out of 5 by Perfect Location I would definitely stay here again! Location was perfect; only about 4-1/2 blocks away from Pike's Market, close to other modes of transportation, shops and restaurants. Room was very spacious, clean and the sweet sleeper bed was perfect! June 1, 2014
Rated 3 out of 5 by room size room was more like a closet June 1, 2014
Rated 4 out of 5 by Excellent hotel A top quality hotel - strongly recommended May 29, 2014
Rated 2 out of 5 by Noise I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night. Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this. May 28, 2014
Rated 5 out of 5 by Wonderful experience in all respects. The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay. May 27, 2014
Rated 5 out of 5 by Great except for a few structural things It was a noisy conference weekend but we could never hear the other rooms. Finally a hotel that recognized the need for thick walls. The only downsides were that the quality of the conditioner provided was terrible. My hair felt lifeless. Also, the mini-fridge does not have a freezer portion. Next time they are replacing those, it would be great to have a small freezer portion. Also, there needs to be stairs going from the third to the fourth floors. The elevators got backed up terribly when panels were released. May 27, 2014
Rated 5 out of 5 by Great service for new moms The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo. May 27, 2014
Rated 5 out of 5 by Clean & Comfortable! Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card. May 27, 2014
Rated 4 out of 5 by Top notch, but... This is a high quality hotel. However, staff responsiveness is not the best. We called two days in a row to complain about our room air conditioning not working with no response. Only the third day, when we complained again, did we get a response that "yes, there's a problem". We did not want to change to another room (too complicated to pack and unpack) so they gave us a $100 credit. Very reasonable -- but still, no reason for a 2 day delay in responding and/or fixing a serious issue. Otherwise, a really excellent hotel. May 26, 2014
Rated 5 out of 5 by Hotel is pretty good, but rooms could do better I liked staying at the Sheraton. It is a great location, and overall it's a nice hotel with friendly staff. However, there are a few things that could use improvement. First off, the rooms were really, really hot, no matter how low we turned the thermostat. Second, housekeeping pretty much refused to stop by our room. We had to call for towels and soap a few times we were there. However, it was a great place for the conference, the staff was friendly, and overall, I think I would stay again. May 26, 2014
Rated 2 out of 5 by Excellent Service While i did have some problems with noise, the hotel management more than compensated for the problem. They were wonderful and I really enjoyed my stay. May 25, 2014
Rated 2 out of 5 by Rough Stay I checked in at the front desk, and was given 2 keys. I carried my bag up to my room, and neither key worked. I went back down to the front desk, and apparently they had assigned the keys to the wrong room. Not a big deal, just slightly annoying. My room was in a weird corner with 3 other rooms. I heard people coming in and out all night, including a loud fighting couple around 3am. At 6am, I was woken up by someone delivering room service. I did not order room service, and my "do not disturb" sign was on the door. When I got to the door half asleep, the girl at the door rudely said "you ordered room service." I said "no i didn't." She just said "oh," and walked away. No apology. I will not be staying at this hotel again. May 23, 2014
Rated 4 out of 5 by Rose was Great!` Rose in reservations/front desk helped me with a special request that was a challenge. She is terrific, knowledgeable and friendly. The hotel in general was clean, welcoming and provided good service. May 23, 2014
Rated 4 out of 5 by Good Two issues: I requested a room on an upper floor, but was assigned a room overlooking a parking garage on the 8th floor. More important, an important fax was sent to the hotel on Wednesday. It was not delivered until I asked about the status when I checked out Thursday morning, loosing two days for its reply to the sender. May 23, 2014
Rated 5 out of 5 by Great hotel in the middle of downtown Seattle Great hotel overall. Convenient location downtown in the center of city. Easy access to everything. Perfect for a conference and meetings. Food, snacks, coffee, and drinks were always available during meetings. Staff was very polite and courteous, and very quick to respond to requests when needed. May 16, 2014
Rated 5 out of 5 by Great location Though there are multiple hotels in the downtown area, the Sheraton was always easily located with its logo on the building and central location. May 16, 2014
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