Rated 5 out of 5 by Chris1984 Great except for a few structural things
It was a noisy conference weekend but we could never hear the other rooms. Finally a hotel that recognized the need for thick walls. The only downsides were that the quality of the conditioner provided was terrible. My hair felt lifeless. Also, the mini-fridge does not have a freezer portion. Next time they are replacing those, it would be great to have a small freezer portion. Also, there needs to be stairs going from the third to the fourth floors. The elevators got backed up terribly when panels were released.
May 27, 2014
Rated 5 out of 5 by DateNight Nice "date night" stay
My wife & I live in the suburbs near Seattle. We had Saturday night theater tickets at the Paramount, so we decided to treat ourselves & stay in town after the show. We had never stayed at the Sheraton, but heard nice things about it so we chose to stay one night there.
The Sheraton is close to everything downtown - very convenient for our plans. The room was very nice, clean & comfortable. We loved the bed. They weren't very crowded (a snow storm was moving into the area the next day) so we didn't see too many other guests. Though we did hear a loud slam whenever a guest's room door would close. My wife used the health club the next morning & it was very nice. We headed home Sunday morning after breakfast amid the snowstorm.
One thing. I was a bit shocked at the tab for using valet parking, well over $40+ including Seattle's hefty tourism taxes & fees. There are much cheaper public parking options within a block of the hotel, so I'll make sure not to use the valet again.
But otherwise we had a very enjoyable date night stay after the theater. We just might do that again!
January 18, 2012
Rated 3 out of 5 by Jackie271 Late, But almost Worth the Wait.
The only negative I have for the hotel is that our room was ready for us 2 hours later than promised by the front desk when we checked in. So disappointing because we made plans based on the promised time.
November 29, 2011
Rated 5 out of 5 by Freelance84 Great location
Perfect location!! 6 blocks from Pikes Market, light rail extremely close, plenty of things to do around the hotel. Very clean hotel and professional staff. Will stay there again.
September 10, 2013
Rated 5 out of 5 by Raymond2343 Had a great time
The Sheraton is a great place to stay. We ate at the Daily Grill a few times. The food and service is great. The last day morning breakfast the coffee was the worst we have ever had!
June 15, 2013
Rated 5 out of 5 by Lorraine21 Excellent service
The hotel had excellent facilities and a friendly staff. However, I was surprised by the rather paltry bathroom toiletry items given the price of the hotel.
April 22, 2013
Rated 5 out of 5 by Mike SWEET UPGRADE!
Wonderful stay. Used a Suite Night upgrade and was upgraded to a massive corner suite with a kitchenette, living area, dining area, two full baths.
April 16, 2013
Rated 5 out of 5 by ahricahri Hotel is pretty good, but rooms could do better
I liked staying at the Sheraton. It is a great location, and overall it's a nice hotel with friendly staff. However, there are a few things that could use improvement. First off, the rooms were really, really hot, no matter how low we turned the thermostat. Second, housekeeping pretty much refused to stop by our room. We had to call for towels and soap a few times we were there. However, it was a great place for the conference, the staff was friendly, and overall, I think I would stay again.
May 26, 2014
Rated 5 out of 5 by kam61 Great Location
Love this hotel...Rooms very clean....The location was by everything....Walking distance. will stay here again.
June 3, 2014
Rated 4 out of 5 by 2026 Room accommodations
It took a while for the staff to respond to my request but ultimately I loved the King size bed.
June 4, 2014
Rated 5 out of 5 by BrutusB33 You absolutely cannot beat the value or SPG-Platinum Serivce
I've been a SPG-Gold or Platinum member for the past seven years or so, and have stayed in SPG hotels worldwide. When staying downtown Seattle, you cannot beat the Sheraton for value, service, or proximity to area attractions. They frequently upgrade me and the front-desk staff are superb in their customer interaction. The other day I stayed there, and my wife and three kids were coming from out of town to join me during my stay. The hotel was nearing capacity so the hotel desk staff apologized they couldn't upgrade me to a suite, when I made the request. I told the desk agent, Trang, that I was only asking since my wife and three kids were coming to meet me, but we would make due with a rollaway and two double-beds. She disappeared to the office for a few minutes and without going into details, she and the supervisor (she has a short four-letter last name that starts with a "P", I believe) managed to problem-solve the situation and gave me a solution that TOTALLY exceeded my expectations for the two-night stay. They easily could have said that since there were no suites available, that their hands were tied, but they took the time and extra effort to take care of me and my family, which absolutely delighted us. I split my loyalty between SPG and another major international hotel chain. With that in mind, I always see SPG (and the Seattle downtown hotel, especially) outperform their competitors when it comes to taking care of their status-level guests. Thank you Seattle Sheraton. Your staff is a model for other Seattle hotels to follow!
December 8, 2013
Rated 5 out of 5 by Jackie3 Clean & Comfortable!
Stayed here during Memorial Day Weekend 2014 and yes, I would stay here again. I am very picky about cleanliness when it comes to staying at a hotel and the Sheraton in Seattle was that! Very Clean! Our room was right by the elevator and we didn't hear a thing. All the staff here at the Hotel were very helpful and very nice. Fitness facility and pool overlooking the city on the 35th floor was Beautiful. I highly recommend this place! Actually thinking of getting the SPG Card.
May 27, 2014
Rated 4 out of 5 by WorldTraveler Clean Modern Hotel, Great Location, Iffy Service
The lobby and our room looked great, everything was sparkling, polished & clean and the location is fantastic. You can see the Market from the corner and there is shopping, the convention center, a movie theater and more all within a 1 minute walk.
The internet was only $10, but can be VERY slow at times.
The club lounge is really nice, nice views of the city, a great selection of fresh fruits and vegetables and very helpful staff.
Overall the staff were helpful, however one day our room was just never serviced even though we had called and specifically asked for it to be serviced. We came back 6 hours later and it hadn't been serviced. We called back and asked for a new set of towels and after waiting 40 minutes, had to call again before they arrived. They did apologize, but there was no offer of a point credit or other compensation.
Others have mentioned the noise problems in the room. In our room there was a interesting confluence of factors that led to a less than desirable outcome. The doors slam shut with incredible force and noise. Several times the person in the next room would leave early in the morning, creating a startling BAAM! and shaking the entire bed. Since the bed frame in our room was not securely fastened to the wall, any movement in the bed on the other side of the wall created an incessant telegraphing rattle through the wall. The thermostat also seemed to have a mind of its own.
Overall, I liked the hotel, the location is hard to beat, but I really wish I could have gotten more sleep.
January 30, 2012
Rated 5 out of 5 by Lanihoku638 Perfect Location
I would definitely stay here again! Location was perfect; only about 4-1/2 blocks away from Pike's Market, close to other modes of transportation, shops and restaurants. Room was very spacious, clean and the sweet sleeper bed was perfect!
June 1, 2014
Rated 2 out of 5 by DARRYL NOISY, STARK ROOMS, NON RESPONSIVE STAFF
I am a Platinum level guest who stayed at this hotel for the first time last week. I was told at check in I was UPGRADED to a JUNIOR SUITE. I arrived on the 27th floor to find my room opposite the elevator (think noisy and you'll be correct) and when I opened the room, it was far from a suite but rather an oversized room with a sofabed and a room meeting table with 4 chairs - stark and uninviting I'd call it. I called the front desk to express my concern about being so close to the noise of people coming and going at the elevators and waited as the phone rang and rang, for over 10 minutes on 2 different attempts to reach someone. I finally gave up as I was heading out for dinner. I tried again when I came home and once again, no once answered. I had a sleepless night with noise from the guests coming and going and when I checked out I expressed my concerns to the front desk agent. She offered a few points, none of which were ever deposited, and that was it! I told her how unhappy I as with the hotel and that Id look to the Westin the future for my Seattle accommodation. She gave me a 'do what you want look'. When I went to retrieve my car, the doorman and parking attendent stood by my car for a full 5 minutes waiting for me with hand out, EXPECTING a tip for what they had done which was part of their job! I felt pressured to leave them each something, their body language and facial expressions screamed 'where is my money' and with disgust I drove away thinking I'll never, never return to the hotel. It has alot of work to do personnel wise.
November 2, 2011
Rated 5 out of 5 by ELGee2011 Centrally Located Downtown Seattle Hotel - Sheraton Hotel
Over Thanksgiving weekend 2011 I stayed at the Sheraton Seattle for three nights. I stayed Thursday - Sunday. It was a very busy hotel, centrally located within walking distance to many places including shopping, a holiday parade, gingerbread holiday house, the famous Seattle Market, The Triple Door club, etc. We had a vehicle and the hotel is easily accessed from I-5 with no trouble at all. While the drive way can get busy at times, we ordered up our car with no problem during the busiest time of the day right after the end of the downtown parade and the staff was fast and professional. Our room was a corner room in the Union St tower ending in #51. It's has a bit more room that other standard room and due to the size of that tower, it seemed like a quieter portion of the hotel. We had access to the Club Room and it was well maintained, kept clean and well staffed. We used in mainly for breakfasts which were very crowded, but the staff working the room kept it clean, refreshed and moving. There was never a wait. We used the facilities including pool and workout room. The pool is a manageable size and our kids loved splashing around. It was loaded with kids over that weekend so it was pretty packed, but that is to be expected. We used room service and it was timely and correct. The housekeeping staff was exceptional and courteous. Jin was our floor's housekeeper and she was timely, kind and nice. I have stayed here many times and would recommend it for business and/or family stays. I will tell you that it is a very large hotel so if you are looking for a boutique hotel, this is not it. But for the competitive prices I paid for a large hotel it fulfilled all our needs.
December 8, 2011
Rated 5 out of 5 by NewMom2013 Great service for new moms
The staff were extremely helpful and respectful of my needs as a new mom. Traveling apart from my baby, I needed to store pumped breast milk. When I didn't feel the refrigerator was adequate for my 5 night stay, the staff were extremely accommodating, allowing me to store my supply in the hotel freezer. Definitely added peace of mind, knowing that for my flight back to the East coast, there wouldn't be any spoilage of my precious cargo.
May 27, 2014
Rated 5 out of 5 by MC07 Great location
Convenient to Convention Center; walking distance to local attractions and dining
June 2, 2014
Rated 5 out of 5 by AdamJK Excellent hotel
The excellent hotel is made even better by the first-class staff.
April 17, 2014
Rated 4 out of 5 by AmiK generally good experience
I was pleasantly surprised to be upgraded to a club room. The down side - the room didn't have a bed, just a pull out couch (more comfortable than most pull out couches but less comfortable than a bed - also - there were no pillows or extra blankets in the room, had to ask for those). The plus: nice view, access to the club lounge (*Very* nice). Wish I'd had more time to use the gym, which looked fabulous. Food (I was there for a conference so ate a lot of meals at the hotel) was decent. All staff were polite, professional, and helpful. Fantastic location near the water and Pike's Market and other destinations. Overall, enjoyed my experience -but next time might prefer to stick with the original (bed only) room!
July 17, 2012
Rated 1 out of 5 by CAM3 disappointing
My stay was extremely disappointing. when I checked in (after a 2 hour delay because my room was not ready) I was given a room that was not cleaned. the bed unmade and towels on the chairs and floor. two days later I requested clean towels (I asked to be removed from the green program - because it means they don't make the bed or clean anything - and found that there was no follow through; I returned from working out, had no towels and had the unpleasant experience of going to a business dinner without having been able to really clean up. I complained, was assured this would be corrected and it occurred again the next night of my stay. they kept apologizing but never corrected anything. I will never stay there again.
November 10, 2013
Rated 2 out of 5 by David12345 Noise
I stayed in Room 3423 on the night of 5/27/14. There was a constant (every two - five minutes) pounding sound that came through the ceiling - - sounded like some sort of mechanically produced sound (not a person). Went on all night.
Not sure if this room is right underneath some type of equipment, But someone should consider how to fix this.
May 28, 2014
Rated 5 out of 5 by irritated Treated like a second class citizen
unlike other SPG Hotels the Sheraton did not allow access to the hospitality lounge because I do not belong to the " Sheraton club" . That eliminated the possibility of a quiet area to socialize with friends. I felt less than welcome.
October 30, 2011
Rated 3 out of 5 by anon2014 room size
room was more like a closet
June 1, 2014
Rated 2 out of 5 by SCAttendee This Hotel Needs Improvement
I was in Seattle for a conference. The hotel is a great location, but they seem completely overwhelmed when they have a large number of convention delegates. I was in the hotel three nights. 1) On two mornings I had no hot water in my shower. It was luke warm at best and nearly cold. 2) There was no land line internet hook up, but free wifi. That sounds nice until you try to use it. The service was so slow I gave up. In fact, I would often be timed out. So I ended up doing all my business on my Blackberry at a huge cost. 3) There was no paper on my door in the morning. Two days this was OK, as I could pick up a copy at the desk. But the third day there were no papers. I was told as a Gold SPG memeber I should have had paper.
November 21, 2011
Rated 5 out of 5 by deerisle Beautiful Property
I had a wonderful stay at this property. I was attending a conference at this hotel, and the front desk staff kindly arranged for a Platinum upgrade. The room was wonderful and clean. The service in the club lounge was excellent, and the food was on par to slightly better than other club lounges in major cities. I was very pleased with the service throughout the hotel. The location was also very nice. I was visiting in January, so I didn't get to explore too much of the city due to the weather, but the hotel appeared to be near lots of activities. There are also lots of restaurants and shops within walking distance.
I would definitely return to this property and bring my family if we took a trip to this part of the west coast.
February 18, 2013
Rated 5 out of 5 by PtownChick Great location for travel with family
Located within walking distance to Pike's Market, the waterfront, the monorail and train station. Whatever you want to see and do in Seattle, you can do easily from your Sheraton "home base."
April 7, 2014
Rated 5 out of 5 by Miyon Wonderful experience in all respects.
The fitness facilities were clean, modern and ample and what a view! The club room had great food--breakfasts were delicious and the coffee, superb.Staff everywhere were friendly, not oppressive, and very gracious. Definitely recommend--especially for a conference or just a holiday stay.
May 27, 2014
Rated 5 out of 5 by DrPhil2 Great Hotel, Great Location
The hotel is very attractive and convenient for in-house conferences. Staff were very courteous and attentive. I ate in the restaurant only once but the food was very good. The hotel is surrounded by a variety of eateries ranging from fast food to pubs to fine dining, movie theaters and shopping and is only a 10-minute walk from the Pike Place Market. The airport is a 45-minute ride, but there are several options (cab for ~$45+tip, airport shuttles for ~$18, or Light Rail direct route for $3).
February 17, 2014
Rated 5 out of 5 by Vcook85 Wonderful!!
I stayed at the Sheraton Seattle for my birthday while vacationing in the Pacific NW. I was only there one night and I wish I would have stayed there the entire time! I stayed at two other contending name hotels while in Seattle and Vancouver BC, to which neither hotel was nearly as nice and accommodating as the Sheraton! This stay superseded my expectations from early check in, to the prompt return of a lost&found item I had left behind in my room! I was far beyond impressed and I will certainly return here! Also, this was the perfect location downtown! Great & easy access to everything, including 2 blocks from Light Rail Station to the airport!!
April 9, 2014