Rated 4 out of 5 by Diana15 Great atmosphere
The public areas of this hotel are beautiful. Lots of places to sit and chat. The bar is fabulous. The front desk was helpful when asked to fix a problem. The valve that turns on the water on the tub was super hard to turn on the first time. And the valve you lift to turn on shower head would not stay up. However, when complaint made it was taken care of quite quickly.
The room was supposedly a Deluxe. Although very nice it was small. The beds I thought were queen were definitely fulls. And not very comfortable. Some wear-and -tear in the room. The wood door in bath could use restaining. The head board had scratches snd was pealing. The bed covers are very noisy.
I think in a hotel of this caliber internet should be free. Most others are.
Overall a nice stay.
April 27, 2015
Rated 3 out of 5 by CAConf Some disappointment
I stayed for three nights for a conference. After my first night, I visited the room several times during the day and even at the end of the day, my room had not been serviced. I don't mind the bed not being made, and not receiving new towels. etc, but I would have liked more coffee and a restocking of items I had from the basket. I had visitors to my room at the end of the day and it was somewhat embarrassing. I thought it was unusual to not have housekeeping when paying such a high price for the room.
The food at the conference was very good but on the last day, the buffet breakfast was advertised 0800-0900 and at 0850, tables with food were being removed from the room. People were still taking food off the tables and the person pulling the tables away, did not even stop while people were getting some food off the tables. They were literally moving with the table. Some people were only showing up at 0850 and they only had coffee and bagels to choose from. There was still lots of food, but there was a big hurray to take it away. Wonder why??
The hotel is on a good location but walking down 5th street was a shocking experience. I had not idea that I should have avoided this area for a sense of comfort and safety.
I didn't try any of the restaurants or bars but there is lots to choose from around there.
April 12, 2015
Rated 2 out of 5 by Wm52 Very disappointing
Attended the Emerald City Comicon (ECCC) and stayed at Sheraton thinking that it would enhance the experience. In short, no it did not. A number of items pointed to the fact that this hotel issues with the basics. Summarized as follows:
1. Valet parking... staff not knowledgeable on alternative parking options.
2. Rooms. Good. But could not connect to WiFi, bathroom not stocked with shower gel.
3. Hotel restaurant - Poor. Needless wait times. Understaffed. Tables not being cleaned and made ready for next guest right away. Several people seemed to do this on the fly and bits at a time. This obviously contributed to the waits for a table. Food served was room temperature though the plate served on was very warm. This is UNSATISFACTORY for an egg dish. Needed repeated requests for creamer for coffee and when it came it CAME IN A PLASTIC CHILDS CUP! Really??? Saw several guests go to other tables to get silverware/napkins. Obviously staff not supporting. Food was over priced. $3.25 for a cup of coffee??? Breakfast buffet OK, but overpriced for what it was.
Overall, not good value for the money and disappointing given the hype around the Sheraton name.
April 1, 2015
Rated 5 out of 5 by MiniMom A wonderful place!
I was here for a week for a convention. Traveling cross country and exhausted, the check in was pleasant and quick. I was upgraded to a club lounge level room in a blink of the eye. Everyone was most accommodating. The Club Lounge was spacious with a nice view. The breakfast and the evening snacks were outstanding. The room itself was spacious and very clean. I would definitely return here again.
March 23, 2015
Rated 4 out of 5 by Jamari Great Location
The hotel is just steps away from great restaurants, excellent shopping and plentiful public transportation.
March 23, 2015
Rated 4 out of 5 by hrumph Common areas need cleaning
I used to stay at the Seattle Westin but switched to Seattle Sheraton 6th Ave because of the workout area and pool location on top floor with beautiful view while exercising. Plus pool size is just big enough for laps. However this trip we stayed on the ninth floor in the Pike Tower. The elevator landing area carpet was very very dirty with spots and just truly needed sprucing up. A good cleaning would make it much more inviting.
March 13, 2015
Rated 1 out of 5 by Whyseattleshearondothis I paid for club level but placed in non-club level
Seattle Sheraton hotel writes on website with "SHERATON CLUB ROOMS: Located in the Pike Street Tower on the 31st through 34th floors, Sheraton Club Rooms offer a wonderful upgrade for discriminating travelers..."
I paid for Sheraton club Rooms but the employee placed me on 25th floor. The front door manager also told me that 25th floor is club level.
I just want to know how to claim my money back.
February 28, 2015
Rated 5 out of 5 by HD539 Very nice
Overall it was a positive experience, we are new SPG members. We stayed on the Club level and our only negative would be that the thermostat didn't seem to work. Both nights we woke up with elevated room temperatures and the thermostat was set at 67.
February 16, 2015
Rated 5 out of 5 by Kevin50 Good service and SPG recognition
Great assistance and service from Club Mgr Kayla.
February 16, 2015
Rated 5 out of 5 by RMiller Comfortable and comforting
The staff was uniformly gracious and helpful, and the room was very nice: clean, comfortable and attractive without being frou-frou. This seems to be a place that really cares about each and every guest.
February 9, 2015
Rated 5 out of 5 by Hpf30 A well run sheraton
my favorite hotel in Seattle because of its large rooms, executive lounge and service.
It is a large hotel but both on reception and check out, there never is a line cause management always has many employees ready to serve.
The rooms are typical Sheraton rooms, but very large. The gym is complete with good equipment and indoor pool.
The executive lounge has many options for breakfast and the evening appetizers can be a full dinner.
This is just a well run Sheraton.
January 11, 2015
Rated 3 out of 5 by Wanis Not the Sheraton it used to be
I have grown up a Seattle Sheraton girl. I also used to work at the Seattle Sheraton and I "used" to love it there - it felt like home and family when I would arrive and people would go out of their way to make sure you were taken care of. Now, you are just a number. The can-do attitude is gone. Sadly, we probably won't come back.
January 5, 2015
Rated 4 out of 5 by RachelR Enjoyable
We really enjoyed our stay here; the hotel was beautiful and very conveniently located. The only thing I would say is that we were completely aghast at the $48 parking fee for just one night. If we weren't splitting the fee with friends it would have been very upsetting.
January 2, 2015
Rated 5 out of 5 by VicCanuk Excellent location to walk to all the sights
Hotel was in perfect location for shopping, dining, sight-seeing. I walked everywhere. And it was quiet even though the hotel was filled with football fans. I would definitely stay here again and recommend it.
December 31, 2014
Rated 3 out of 5 by worktravelvisit hotel stay
great location and price
loud ice machine
crowded lobby, long line to check in on friday evening
valet was very busy. The driver did not notice me in the crowd to help me to my car. he instead locked my car and walked away
December 30, 2014
Rated 4 out of 5 by Michtarun Great stay
My fourth stay at this hotel.
Clean room and bathroom.
Very comfy beds made for a wonderful rest.
Really appreciate the thoughtfulness of being given a corner room which gave us extra room for the baby's crib.
Great location for walking around Seattle.
December 7, 2014
Rated 1 out of 5 by Reviewer32 Shower Smelled Like Old Sweat
Shower smelled like old sweat that had not been cleaned. Very disgusting and disappointing. Suspecting the shower curtain or tiles were cause of the smell.
December 4, 2014
Rated 5 out of 5 by Bex123 Well worth the price
Our room was perfect! The bathroom sparkled and the bedding was crisp and clean. Our room was very quiet, with a great view of the city. The valet parking was prompt and courteous. We were even given a couple boxes of chocolates when our car was delivered.
December 1, 2014
Rated 5 out of 5 by holidayvacation terrific weekend stay
November 30, 2014
Rated 5 out of 5 by BBTBuffet Bring back the buffet!
For the most part, our experience at the Seattle Sheraton was excellent. We were disappointed, however, that the Grill did not offer a buffet on Thanksgiving evening. Two members of our group were planning on a buffet like the one you offered last year. We hope you bring back the buffet in 2015!
November 29, 2014
Rated 2 out of 5 by Swan007 Don't get a suite
The suite was great in the same way bucca de beppo is great. There was a ton of it, but what was there is not worth having. I've stayed at this hotel a number of times before, normally with good experiences, but in this case I was really disappointed.
I booked a suite for a date night for my wife and I and was shocked to find a very large room decorated what I imagine a minimum security prison cell to look like. Blue florescent lights, cheap cabinetry, even one-way door hardware (on two different doors) from the living room to the bedroom as if it were still two separate rooms, though judging by the furniture I'm sure that hasn't been the case in ages...
The check in experience was also suboptimal. I'm starwood gold, which I realize doesn't get you much, but one thing I know is that you're entitled to is an upgrade is available. This must have been the best room in the hotel, because all I got from the from desk was wishy-washy nonsense. My favorite is when he said, "we've already put you in a suite" - even though that is what I had booked...
Such a waste of what could otherwise be a great space. If you're going to stay here, just book a normal room and make sure you're in the tower that's been renovated - otherwise you're likely going to be as disappointed as I am.
November 25, 2014
Rated 5 out of 5 by Granny64 Wonderful Service in a Comfortable Environment
My granddaughter and I stayed at the Sheraton and were very comfortable. The service was friendly and efficient. I was very impressed.
November 23, 2014
Rated 5 out of 5 by srs2 conference attendee
twin towers was a bit confusing, but rooms and over all ambiance nice
November 20, 2014
Rated 5 out of 5 by santri1969 Large business traveller friendly hotel
Good location, large property suited to the business traveller - little run down and needs renovation.
November 17, 2014
Rated 5 out of 5 by Lynne46 Welcoming room
Great weekend getaway for shopping, exploring the city, lots of great resturants, etc., all within walking distance. Was nice to come back after a busy fun day to our nice room with a view of the busy city below. Cannot wait to visit again!
November 17, 2014
Rated 1 out of 5 by Pozzy Green doesnt mean not making beds!
I had a wake up set for 4:45am the first day. I never received the wake up call. We left for the day at 9:00 to return about 2pm and the room was not made. We came back at 6pm and the room was still not made so we called front desk and they sent some one up to make up the room. Their idea of making the room up was making the bed. We used the coffee maker in the morning it wasn't emptied the sugars or creams weren't replaced. The bathroom wasn't cleaned.
November 12, 2014
Rated 5 out of 5 by Helene54 Nice work out room!
I enjoyed my stay at the Sheraton Seattle. Everything is within walking distance restaurants, shopping, movie theatre. Workout room has a variety of equipment and their is an in door swimming pool. I would stay here again.
November 11, 2014
Rated 4 out of 5 by AlexB58 Good Stay
I enjoyed my stay at the Sheraton but was sick most of the week with the flu. I called guest services to inquire about a 2 hour late checkout so I could get a couple of hours sleep before heading to the airport to go home and got the stock answer of the facility being totally booked before I even completed my sentence. I honestly do not think the customer service rep was even listening. this was the only bad part of the stay which the hotel could have had anything to do with (not their fault I got sick - 6 hours in a tin can flying cross country can do that all on its own).
November 10, 2014
Rated 5 out of 5 by SandyR57 Great for a first experience with Sheraton
Stayed one night with a colleague to attend a nursing conference. We were impressed with how nice the room was and how friendly and helpful the valet guys were. It still annoys me though that every hotel like this charges for internet access but you can stay at teeny little motels and have free internet.
November 8, 2014
Rated 5 out of 5 by OMED14attendee Great location
This hotel was centrally located, perfect for my conference and getting around the city. Would recommend this hotel to anyone wanting to experience Seattle
November 7, 2014