Rated 4 out of 5 by Marc57 The High Cost of Staying in a Seattle Hotel.
All in all, a decent hotel to stay in. However, I have never encountered in all my travels a hotel with an overnight parking fee of $50.00 per night with no discounts for Starwood members.
October 5, 2015
Rated 5 out of 5 by Mgr20 Great staff
Hotel was comfortable and clean and the staff were welcoming and helpful. Alyssa and Phil in the Daily Grill were great servers at breakfast. My only problem was a loud exhaust vent in the bathroom. Engineering staff checked it out and weren't able to complete the repair while I was there, but they left a phone message for me explaining the situation. They did do a temporary fix so it wasn't loud. I was offered a room switch, but declined. I do have a suggestion that stairwells be better marked for guest use. I stayed on the fifth floor of the Union tower and tried to take an end stairwell down instead of the elevator. I ended up in back aisles of conference room spaces and couldn't figure out how to get to the lobby so had to go back up a bit. Stairwells should have signs that they do or do not have access to the lobby.
October 1, 2015
Rated 5 out of 5 by JRS0721 Great location in beautiful seattle!
The hotel is located in a great spot of downtown seattle with an easy walk to great locations. I enjoyed my stay and will definitely be back!
September 29, 2015
Rated 5 out of 5 by SEACRUISE Seattle
The hotel is within walking distance of everything! You can take an airport shuttle to the hotel, $18 pp, or the jump on the rail, $4pp. The hotel was great! The room was beautiful, great view. Plenty of room. The market was incredible, as were all the outside shops -- you'll have a blast!
September 17, 2015
Rated 3 out of 5 by shelley44 expected more
Stay was good and bed comfortable however
Had to pay for wifi in the room. Expected this to be a given done in a hotel of this standard and price.
Close to convention centre. Will only stay here for another conference
September 14, 2015
Rated 5 out of 5 by Candy47 Hotel has great staff
Your staff was outstanding, thank you Erin at thei front desk,
September 7, 2015
Rated 5 out of 5 by Girl15 Fabulous location!
Rated food & beverage with needing improvement whiie having breakfast in the restaurant. Waited quite a while for wait staff to place my order & finally had to stop & ask person cleaning tables to take my order. I also had to ask for water & coffee more than once.
August 27, 2015
Rated 1 out of 5 by DnaInSeattle Terrible Customer Service
Didn't get room floor promised many weeks in advance. Room service double the amount of bill with taxes, service fees and tip included automatically. Took 3 calls to get room service cart picked up (which took over 14 hours) $50 per night parking fee, not including tip! Pool insanely overcrowded at ALL hours. Have to change elevators just to get to the overcrowded pool. Wouldn't stay here again and will tell everyone how awful the exerience was at every opportunity in the future!!!
August 22, 2015