Rated 5 out of 5 by Christine2014 Nice place to stay
Staff was friendly and helpful, room was clean and easy to access, loved the fast elevator, did not eat in the hotel as prices were a bit steep for food
July 6, 2014
Rated 2 out of 5 by ScottFromOttawa Our Night in the Montreal Sewer
We stayed at your hotel Thursday, January 24th. After a night out for dinner we returned to our room that had an overwhelming odor of sewage. We then checked the water to discover that it was a dark brown, after calling to report the issue and requesting some drinking water we closed the toilet and tried to seal off the bathroom but the stench was everywhere. After waiting 30 minutes for water I called the front desk again and received a very rude answer and was hung up on after attempting a rebuttal. My 3rd call 15 minutes later was to say that it was now midnight and ask that the water just be left outside as we were going to try and go to sleep in the sewage stench. Of course when the water arrived at 12:40 the delivery person banged on the door 3 separate times before leaving it outside...we then received a call from the front desk around 1:00 to confirm delivery. Even though we had clarified that we going to attempt to sleep in our sewer room. So, in general...we have had more pleasant stays at hostels in Turkey than at this 5 star in Montreal. If you have a sewage backup in the hotel I would not have the guts as a business to charge a guest to sleep in the disgusting stench that we had to sleep in...it was almost enough to make us vomit, but then we would have had to open the bathroom door to do that.
January 28, 2013
Rated 5 out of 5 by dtc36 Staff
Hotel had great staff. Everyone was very pleasant and helpful!
July 7, 2014
Rated 5 out of 5 by HarryF Great stay
Stayed on Thursday July 2, 2014. Upgraded to Hospiality Suite. Great room but on a low floor so woken up by construction next door at 6.30am.
July 5, 2014
Rated 5 out of 5 by HarryF Wonderful Stay
Stayed Friday night. Had a great room on 30th floor.
July 6, 2014
Rated 3 out of 5 by Sab88 Rooms nice, service meh
The room was decent size and the bed and pillows were comfy. The only thing I did not enjoy was the maid service. We had put up the peace and quiet/do not disturb sign, usually this means DO NOT DISTURB but not the case here. The maid entered the room not once but twice in the morning. First time around 7:30-8:00am, second time around 10:00am. Why would a maid enter a room at 7:30 am and with the DO NOT DISTURB sign on the door! Maybe it was a computer error and showed that we check out when we hadn't. Maybe it was the maid just not paying attention. Either way the should get this in order so it doesn't happen again.
April 18, 2014
Rated 4 out of 5 by poomsae8 Short but comfortable stay
My wife and I stayed here for 3 nights while attending a martial arts competition. We didn't encounter any problem during our stay and had decent sleeps despite some minor noises from construction across the street. We paid extra for the club level access and found it convenient and worth the money. We didn't have time to use the pool so can't comment. We found the staff to be friendly and accommodating. We had to store 3 pieces of luggage on the day of check out for a few hours due to a later flight and had to pay $3/bag. This was a surprise since no other hotel I've stayed at had charged me before for this service. Other than that, it was a decent stay.
February 17, 2014
Rated 5 out of 5 by grandmakk this hotel was great
They were very friendly and saw to our every comfort
July 4, 2014
Rated 4 out of 5 by Rukata10 The hotel's rooms are very comfortable
The rooms are a refuge after a long tiring day whether on a business trip or after walking the streets of Montreal for tourism. Room service is incredibly fast and timely and the staff courteous!
July 2, 2014
Rated 3 out of 5 by AGMTL Great property, but
Great property, great location and amazing staff. It would have been a truly memorable weekend experience had it not been for the pandemonium that broke out close to midnight outside our room in the corridor, and probably lasted close to 30 min before the hotel security took care of the situation. But in the process, it woke up my 3.5 year old, who was traumatized for the remainder of the night. A perfect spoiler, if there was one. Besides that, the hotel lounge offers some the best city views, the pool area is clean and gym well equipped. The fact that hotel is only a block away from Saint Catherine St., makes it an ideal location for shopping and dining options.
March 24, 2014
Rated 4 out of 5 by Llillykijij2 Checking in
Check in stated 3 pm, we did not get into our room till 4:30 pm, disappointed, but the rest of our staff was great. Exciting city to visit, shopping, eating and sightseeing
June 30, 2014
Rated 2 out of 5 by Casper8 Food needs improvement
The food had poor taste quality. The servings were too big. The food prices were too high. ($40 for a single breakfast with room service). The food bills sometimes included gratuities and sometimes did not.
The beds were comfortable. We liked having a sheet and a light coverlet as well as the duvet. However I think there was a problem with the water pipes. When other people turned their taps on there was sometimes a loud continuous humming noise until the water was turned off.
We prefer hotels with windows that open.
June 8, 2014
Rated 4 out of 5 by ji28 **great**
I arrived tired from a very long day of travelling and was meet by a friendly and very helpful front desk staff. The room was a little on the small size but it was very clean and well appointed, and a great view.
All my questions were answered with a smile and helpful hints. Plus the valet man was charming, even help program my gps.
All in all a very nice stay!!
June 23, 2014
Rated 3 out of 5 by WDP2 Catering needs improvement.
Not being able to have dinner in the hotel can be a problem when one first arrives in the city. The catering for our group having meetings at the hotel was not up to the standard that we would have expected.
The hotel was easy to get to driving in from the south, and was easy to exit the city from when leaving. The room was clean with Sheraton's usual high quality bed and bedding.
June 22, 2014
Rated 5 out of 5 by HappyGuest11 Beautiful Hotel
As soon as you walk in your eyes go everywhere. It's such a beautiful hotel, the staff were always helpful and curtious. They have a beautiful bar and lounge and the spa was amazing. I din't get a chance to use the gym but i did look in and it had everything you would need for your daily exercise. i stayed for a few days durning the Grand Prix and it was raining a lot so i stayed at the hotel and had some drinks in the lounge and had a wonderful time. I have also booked a few meetings at the hotel and the service was great. This is the only hotel i will stay at in Montreal.
May 16, 2014
Rated 5 out of 5 by fergie1 Overall stay
I was very pleased with the service - I had requested a fridge in my room as I am a diabetic and this was accommodated. Thanks
June 29, 2014
Rated 3 out of 5 by Sam2708 Housekeeping deteriorated, the longer I stayed
I've stayed at the Sheraton Montreal numerous times before for 2-3 days at a time and have noticed the housekeeping to be good. This time I stayed for 5 days and as the days progressed, I noticed things missing that I came to be used too for staying so many nights at the Sheraton Montreal like the standard is three packs of coffee and two packs of tea and every day new toiletries. Every day this week I stayed they were things missing, one day it was the toiletries, the other day it was the coffee, another day it was the tea. I would expect the same consistent service every day, that's why I stay at a Sheraton.
March 16, 2013
Rated 4 out of 5 by MikePfromBoston Good hotel, great location
Parking was super expensive, even for guest.
June 23, 2014
Rated 1 out of 5 by Gucci This hotel is a tourist trap !
I try to stay at Sheraton during my travels. Usually have no issues but not this one. They not upfront and has no customer curtesy and very Trekkie about their extra charges ,they don't tell you about the enter net charge until you try to use and the best one is the parking charge,wasn't even on the bill but you can't leave the hotel without paying the big dude at the gate,quite an empretion ! They even give different customer different toiletries !
September 22, 2013
Rated 3 out of 5 by Sam1234567890ABCDEFGH Review Response
Some things that the local knowledge of staff can be improved.
June 20, 2014
Rated 5 out of 5 by Grace Everything was Excellent...!
This Hotel was first class from start to finish.
The staff were very professional, courteous and upbeat.
The room was well appointed, with an amazing bed with luxurious, comfortable pristine white linens.
I was impressed by their offer to forego maid service to contribute to environmental frugality, as I was by the presence of a recycling bin within the room.
Their reward of a $5 voucher to use in their dining areas encouraged me to have lunch in the Bistro on my way out. Again, the staff was impeccable and the meal was outstanding.
My experience at the Sheriton Montreal was very positive.
April 22, 2013
Rated 4 out of 5 by Flyingtailor Have to agree terrible valet parking
This is a good hotel but the doormen have been here for a long time and there valet service is not that good.
The location of the hotel is right in the heart of Montreal. I am not a fan of these big hotels but the locations makes up for it.
February 16, 2012
Rated 4 out of 5 by Jim589 Hotel offers complete amenities!
Convenient to Downtown. Fast Elevator Service.
June 18, 2014
Rated 5 out of 5 by JWH01 My go-to hotel in Montreal
I've been staying at this hotel when I go to Montreal since the 90s. Overall this hotel is an excellent value, you are in a central downtown location in a major world city for typically about half the price you'd pay in Manhattan. The hotel shows the typical Canadian sensibilities of indoor spaciousness and value in the hotel rooms and shared spaces. The bar in this hotel is particularly welcoming, set up like an extremely large living room on one end where couches and chairs surround a large TV entertainment area where people can socialize and watch sports or other programming. The hotel always seems to be busy, yet never overwhelmed. Room service is good, as well as the pool and exercise areas.
June 26, 2013
Rated 5 out of 5 by diego27 This hotel has good skills
I ´d recommed this hotel for business travelers. Excellent location.
June 16, 2014
Rated 5 out of 5 by DAVE12xx MTL Stay
I am a long time visitor at Sheraton Mtl. Great amenities and location !
June 16, 2014
Rated 3 out of 5 by Tvan Staff was unfriendly
I like the location of this hotel and it has a terrific gym. Unfortunately the morning staff was quite unfriendly, both at the front desk and in the restaurant. When I asked the front desk for walking directions to my first meeting, the attendant provided me with a map but did not know the street names and eventually told me to go underground. When I suggested that I would likely get more lost underground, she said she couldn't help me.
May 28, 2014
Rated 3 out of 5 by HfromNY fine until.....
Stayed at this hotel this past week for work. Everything was fine until the day before I left. I came back to my room and my phone charger was missing. Called the front desk that night and they said that they would call me back in the AM and leave a message. They didn't. I called in the morning for a follow-up and they said they'd call me back in an hour. They didn't. Went downstairs to check out and had the front desk call. Denied removing anything. With the amount of money I'm spending on this place, do you think I'm trying to be shady about a phone charger that was clearly plugged into the lamp outlet? I don't like staying at places where my personal items are moved and/or removed from the room.
May 4, 2013
Rated 2 out of 5 by OttawaAlex Basics are all there but hotel is tired
I stayed at the Sheraton for two nights in December.
Pros: It was very close to all the things I needed to get to in downtown Montreal. My room was comfortable and clean, and good-sized. The bed was very comfortable.
Cons: The hotel is tired and needs an update. The bathroom was particularly in need of improvement: very bad lighting, tub needed regrouping, floor tiles cracked and broken.
We got back to the hotel late after giving a concert. It was 11 pm on a Saturday and there was no food available from either the bar or room service. This is bizarre in a downtown Montreal hotel.
December 9, 2013
Rated 3 out of 5 by JanMac Charging System is Rediculous
I reserved a room with a friend on my SPG number and was billed the full deposit. The roommate was given credit for half the deposit causing issues at check-out. She registered with SPG on arrival and was recognized as the primary guest from then on. Staff ignored my 5 year history and my name. I checked in early and the full cost of the room without the sharing or deposit, plus "incidentals" was processed on my credit card tying up my full credit available. Undoing this fiasco at check-out was time consuming and almost impossible. We stood at the checkout for about 45 minutes will no offer of a chair despite my saying that I could not stand that long. I expect much more from Preferred Guest membership.
May 9, 2013